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[GH-ISSUE #1651] Signed Document Shows 'Uncompleted' #464

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opened 2026-02-26 18:47:09 +03:00 by kerem · 7 comments

kerem commented

2026-02-26 18:47:09 +03:00

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Originally created by @codersboutique on GitHub (Feb 17, 2025).
Original GitHub issue: https://github.com/documenso/documenso/issues/1651

Issue Description

after both people signed it still says the uncompleted but the hover over pop-up says signed.

also, the view button is disable and not able to click. i would like to download the signed pdf now but not able to do. what am i missing?

Steps to Reproduce

Expected Behavior

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Current Behavior

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Operating System [e.g., Windows 10]

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Version [e.g., 2.0.1]

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I have searched the existing issues to make sure this is not a duplicate.
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I want to work on creating a PR for this issue if approved

Originally created by @codersboutique on GitHub (Feb 17, 2025). Original GitHub issue: https://github.com/documenso/documenso/issues/1651 ### Issue Description after both people signed it still says the uncompleted but the hover over pop-up says signed. also, the view button is disable and not able to click. i would like to download the signed pdf now but not able to do. what am i missing? ### Steps to Reproduce ### Expected Behavior _No response_ ### Current Behavior _No response_ ### Screenshots (optional) _No response_ ### Operating System [e.g., Windows 10] _No response_ ### Browser [e.g., Chrome, Firefox] _No response_ ### Version [e.g., 2.0.1] _No response_ ### Please check the boxes that apply to this issue report. - [x] I have searched the existing issues to make sure this is not a duplicate. - [ ] I have provided steps to reproduce the issue. - [ ] I have included relevant environment information. - [x] I have included any relevant screenshots. - [ ] I understand that this is a voluntary contribution and that there is no guarantee of resolution. - [ ] I want to work on creating a PR for this issue if approved

kerem

2026-02-26 18:47:09 +03:00

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kerem commented

2026-02-26 18:47:10 +03:00

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@github-actions[bot] commented on GitHub (Feb 17, 2025):

Thank you for opening your first issue and for being a part of the open signing revolution!

One of our team members will review it and get back to you as soon as it possible 💚

Meanwhile, please feel free to hop into our community in Discord

@github-actions[bot] commented on GitHub (Feb 17, 2025): Thank you for opening your first issue and for being a part of the open signing revolution! <br /> One of our team members will review it and get back to you as soon as it possible 💚 <br /> Meanwhile, please feel free to hop into our community in [Discord](https://documen.so/discord)

kerem commented

2026-02-26 18:47:10 +03:00

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@ephraimduncan commented on GitHub (Feb 18, 2025):

Are you running it locally? or its selfhosted?

@ephraimduncan commented on GitHub (Feb 18, 2025): Are you running it locally? or its selfhosted?

kerem commented

2026-02-26 18:47:10 +03:00

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@tankerkiller125 commented on GitHub (Feb 27, 2025):

Doing some digging, it seems that the frontend isn't showing any errors, but in the backend the signing is actually failing. In my case the it's not reading the private key for some reason (despite it working fine on previous versions)

@tankerkiller125 commented on GitHub (Feb 27, 2025): Doing some digging, it seems that the frontend isn't showing any errors, but in the backend the signing is actually failing. In my case the it's not reading the private key for some reason (despite it working fine on previous versions)

kerem commented

2026-02-26 18:47:10 +03:00

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@codersboutique commented on GitHub (Feb 27, 2025):

Are you running it locally? or its selfhosted?

selfhosted on docker

@codersboutique commented on GitHub (Feb 27, 2025): > Are you running it locally? or its selfhosted? selfhosted on docker

kerem commented

2026-02-26 18:47:10 +03:00

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@codersboutique commented on GitHub (Feb 27, 2025):

Doing some digging, it seems that the frontend isn't showing any errors, but in the backend the signing is actually failing. In my case the it's not reading the private key for some reason (despite it working fine on previous versions)

i think the cert keys are not properly installed :(

@codersboutique commented on GitHub (Feb 27, 2025): > Doing some digging, it seems that the frontend isn't showing any errors, but in the backend the signing is actually failing. In my case the it's not reading the private key for some reason (despite it working fine on previous versions) i think the cert keys are not properly installed :(

kerem commented

2026-02-26 18:47:10 +03:00

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@Novapixel1010 commented on GitHub (Oct 23, 2025):

Did you ever get this fixed. So far I got everything working, so I could share my config/process of setting it up. Also I thinks the docs have been updated

@Novapixel1010 commented on GitHub (Oct 23, 2025): Did you ever get this fixed. So far I got everything working, so I could share my config/process of setting it up. Also I thinks the docs have been updated

kerem commented

2026-02-26 18:47:10 +03:00

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@codersboutique commented on GitHub (Oct 24, 2025):

i used cursor later and it fixed for me. forgot to update here!

@codersboutique commented on GitHub (Oct 24, 2025): i used cursor later and it fixed for me. forgot to update here!

kerem referenced this issue

2026-02-26 19:31:21 +03:00

[PR #469] [MERGED] feat: added password validation #992

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