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[GH-ISSUE #1326] Document viewer refreshes infinite times until the browser crashes in iPhone #370

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opened 2026-02-26 18:46:44 +03:00 by kerem · 2 comments

kerem commented

2026-02-26 18:46:44 +03:00

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Originally created by @rafeeeque on GitHub (Sep 5, 2024).
Original GitHub issue: https://github.com/documenso/documenso/issues/1326

Issue Description

When the document is opened for signing on any browser on iPhone, the document viewer refreshed infinite times if the file size is greater then 5 MB. I really wonder that I couldn't find any issue regarding the same here.

I tried inspecting the console on my mac, but couldn't find a single warning/error.

Steps to Reproduce

Upload a 15MB file and add a signer.
Click on sign link and wait for the document to be viewed.
Here is an example for those who want to try on their iphone: https://app.documenso.com/sign/5WWH9YjNsWLStuRZ2QBP5

Expected Behavior

It should properly load the document without any issue.

Current Behavior

It refreshes the document viewer continuously and then the browser crashed on iphone.

Screenshots (optional)

No response

Operating System [e.g., Windows 10]

IOS

Browser [e.g., Chrome, Firefox]

Chrome and Safari tested

Version [e.g., 2.0.1]

No response

Please check the boxes that apply to this issue report.

I have searched the existing issues to make sure this is not a duplicate.
I have provided steps to reproduce the issue.
I have included relevant environment information.
I have included any relevant screenshots.
I understand that this is a voluntary contribution and that there is no guarantee of resolution.
I want to work on creating a PR for this issue if approved

Originally created by @rafeeeque on GitHub (Sep 5, 2024). Original GitHub issue: https://github.com/documenso/documenso/issues/1326 ### Issue Description When the document is opened for signing on any browser on iPhone, the document viewer refreshed infinite times if the file size is greater then 5 MB. I really wonder that I couldn't find any issue regarding the same here. I tried inspecting the console on my mac, but couldn't find a single warning/error. ### Steps to Reproduce 1. Upload a 15MB file and add a signer. 2. Click on sign link and wait for the document to be viewed. 3. Here is an example for those who want to try on their iphone: https://app.documenso.com/sign/5WWH9YjNsWLStuRZ2QBP5 ### Expected Behavior It should properly load the document without any issue. ### Current Behavior It refreshes the document viewer continuously and then the browser crashed on iphone. ### Screenshots (optional) _No response_ ### Operating System [e.g., Windows 10] IOS ### Browser [e.g., Chrome, Firefox] Chrome and Safari tested ### Version [e.g., 2.0.1] _No response_ ### Please check the boxes that apply to this issue report. - [X] I have searched the existing issues to make sure this is not a duplicate. - [X] I have provided steps to reproduce the issue. - [X] I have included relevant environment information. - [X] I have included any relevant screenshots. - [X] I understand that this is a voluntary contribution and that there is no guarantee of resolution. - [ ] I want to work on creating a PR for this issue if approved

kerem

2026-02-26 18:46:44 +03:00

closed this issue
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kerem commented

2026-02-26 18:46:45 +03:00

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@github-actions[bot] commented on GitHub (Sep 5, 2024):

Thank you for opening your first issue and for being a part of the open signing revolution!

One of our team members will review it and get back to you as soon as it possible 💚

Meanwhile, please feel free to hop into our community in Discord

@github-actions[bot] commented on GitHub (Sep 5, 2024): Thank you for opening your first issue and for being a part of the open signing revolution! <br /> One of our team members will review it and get back to you as soon as it possible 💚 <br /> Meanwhile, please feel free to hop into our community in [Discord](https://documen.so/discord)

kerem commented

2026-02-26 18:46:45 +03:00

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@ephraimduncan commented on GitHub (Aug 27, 2025):

Can't reproduce on the latest.

@ephraimduncan commented on GitHub (Aug 27, 2025): Can't reproduce on the latest.

kerem referenced this issue

2026-02-26 19:31:02 +03:00

[PR #370] [MERGED] feat: malfunction mania blog post #917

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