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[GH-ISSUE #895] Unable to send document #275

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opened 2026-02-26 18:46:15 +03:00 by kerem · 3 comments

kerem commented

2026-02-26 18:46:15 +03:00

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Originally created by @tedspare on GitHub (Jan 31, 2024).
Original GitHub issue: https://github.com/documenso/documenso/issues/895

Issue Description

After adding recipients, fields, and a subject line and body, the "Send" button spins for about 10s before an error message:

TRPCClientError: We were unable to send this document. Please try again later. (from trpc/server/document-router)

Steps to Reproduce

Upload a document, add a signee, add signature fields, add a subject line and body, click send.

Expected Behavior

Document sends successfully

Current Behavior

Document fails to send

Screenshots (optional)

Operating System [e.g., Windows 10]

MacOS

Browser [e.g., Chrome, Firefox]

Arc

Version [e.g., 2.0.1]

Not sure (web)

Please check the boxes that apply to this issue report.

I have searched the existing issues to make sure this is not a duplicate.
I have provided steps to reproduce the issue.
I have included relevant environment information.
I have included any relevant screenshots.
I understand that this is a voluntary contribution and that there is no guarantee of resolution.
I want to work on creating a PR for this issue if approved

Originally created by @tedspare on GitHub (Jan 31, 2024). Original GitHub issue: https://github.com/documenso/documenso/issues/895 ### Issue Description After adding recipients, fields, and a subject line and body, the "Send" button spins for about 10s before an error message: `TRPCClientError: We were unable to send this document. Please try again later.` (from [trpc/server/document-router](https://github.com/documenso/documenso/blob/27d8098511e4d62f01f1ad403ead38ee88b47616/packages/trpc/server/document-router/router.ts#L239)) ### Steps to Reproduce Upload a document, add a signee, add signature fields, add a subject line and body, click send. ### Expected Behavior Document sends successfully ### Current Behavior Document fails to send ### Screenshots (optional) <img width="532" alt="image" src="https://github.com/documenso/documenso/assets/36117635/7d2e82af-0837-40fb-8ab8-108e4e6e9fad"> ### Operating System [e.g., Windows 10] MacOS ### Browser [e.g., Chrome, Firefox] Arc ### Version [e.g., 2.0.1] Not sure (web) ### Please check the boxes that apply to this issue report. - [X] I have searched the existing issues to make sure this is not a duplicate. - [X] I have provided steps to reproduce the issue. - [X] I have included relevant environment information. - [X] I have included any relevant screenshots. - [X] I understand that this is a voluntary contribution and that there is no guarantee of resolution. - [ ] I want to work on creating a PR for this issue if approved

kerem

2026-02-26 18:46:15 +03:00

closed this issue
added the
type: bug

needs-replication
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kerem commented

2026-02-26 18:46:16 +03:00

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Owner

@github-actions[bot] commented on GitHub (Jan 31, 2024):

Thank you for opening your first issue and for being a part of the open signing revolution!

One of our team members will review it and get back to you as soon as it possible 💚

Meanwhile, please feel free to hop into our community in Discord

@github-actions[bot] commented on GitHub (Jan 31, 2024): Thank you for opening your first issue and for being a part of the open signing revolution! <br /> One of our team members will review it and get back to you as soon as it possible 💚 <br /> Meanwhile, please feel free to hop into our community in [Discord](https://documen.so/discord)

kerem commented

2026-02-26 18:46:16 +03:00

Author

Owner

@dguyen commented on GitHub (Feb 1, 2024):

Hello! Could you please provide some information on how you are running the app?

Are you running it locally via npm run dev, or using something like Vercel/GitPod/other?

Could you also paste the log (not from the browser, but from the server) when the error occurs if possible?

@dguyen commented on GitHub (Feb 1, 2024): Hello! Could you please provide some information on how you are running the app? Are you running it locally via `npm run dev`, or using something like Vercel/GitPod/other? Could you also paste the log (not from the browser, but from the server) when the error occurs if possible?

kerem commented

2026-02-26 18:46:16 +03:00

Author

Owner

@ephraimduncan commented on GitHub (Feb 5, 2024):

Closing this as it has been resolved

@ephraimduncan commented on GitHub (Feb 5, 2024): Closing this as it has been resolved

kerem referenced this issue

2026-02-26 19:30:43 +03:00

[PR #275] [CLOSED] Implements URI encoding for file names #842

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starred/documenso#275

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