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[GH-ISSUE #661] Can't cancel a Signature (as Signer) #186

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opened 2026-02-26 18:45:46 +03:00 by kerem · 4 comments

kerem commented

2026-02-26 18:45:46 +03:00

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Originally created by @daallgeier on GitHub (Nov 17, 2023).
Original GitHub issue: https://github.com/documenso/documenso/issues/661

Issue Description

When on the Signature Page (and after adding my signature and the date) I can't cancel the process anymore.

Steps to Reproduce

Get Link to Sign
Add your date and signature
Try to cancel

Expected Behavior

Delete signature and date and show a confirmation of Cancelled signature (maybe even email the requestor). I'd also expect it to show up in audit logs.

Current Behavior

It just does nothing other than animate the button.

Screenshots (optional)

Operating System [e.g., Windows 10]

No response

Browser [e.g., Chrome, Firefox]

No response

Version [e.g., 2.0.1]

No response

Please check the boxes that apply to this issue report.

I have searched the existing issues to make sure this is not a duplicate.
I have provided steps to reproduce the issue.
I have included relevant environment information.
I have included any relevant screenshots.
I understand that this is a voluntary contribution and that there is no guarantee of resolution.
I want to work on creating a PR for this issue if approved

Originally created by @daallgeier on GitHub (Nov 17, 2023). Original GitHub issue: https://github.com/documenso/documenso/issues/661 ### Issue Description When on the Signature Page (and after adding my signature and the date) I can't cancel the process anymore. ### Steps to Reproduce 1. Get Link to Sign 2. Add your date and signature 3. Try to cancel ### Expected Behavior Delete signature and date and show a confirmation of Cancelled signature (maybe even email the requestor). I'd also expect it to show up in audit logs. ### Current Behavior It just does nothing other than animate the button. ### Screenshots (optional) ![Screenshot 2023-11-17 at 16 54 59](https://github.com/documenso/documenso/assets/9637909/0bda3c69-71cf-4f38-9e96-5c72dcf99d31) ### Operating System [e.g., Windows 10] _No response_ ### Browser [e.g., Chrome, Firefox] _No response_ ### Version [e.g., 2.0.1] _No response_ ### Please check the boxes that apply to this issue report. - [X] I have searched the existing issues to make sure this is not a duplicate. - [X] I have provided steps to reproduce the issue. - [X] I have included relevant environment information. - [X] I have included any relevant screenshots. - [X] I understand that this is a voluntary contribution and that there is no guarantee of resolution. - [ ] I want to work on creating a PR for this issue if approved

kerem

2026-02-26 18:45:46 +03:00

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type: bug

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kerem commented

2026-02-26 18:45:47 +03:00

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@Sahil-B07 commented on GitHub (Nov 18, 2023):

I'm really surprised and impressed with documenso I was unknown for this long, the service it provides is really helpful.
Would like to contribute for this feature 😀

@Sahil-B07 commented on GitHub (Nov 18, 2023): I'm really surprised and impressed with documenso I was unknown for this long, the service it provides is really helpful. Would like to contribute for this feature 😀

kerem commented

2026-02-26 18:45:47 +03:00

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@bilalqv commented on GitHub (Nov 21, 2023):

@daallgeier @Mythie When the Recipient clicks the Cancel button, he is redirected to the previous page from which he came on the /sign/token page. There are two scenarios here:

If the Recipient is registered and logged in, and let's say he is on the documents page /documents, now if he/she clicks on the Sign button in the documents table, he will go to /sign/token page where he/she can sing the document. Now if he/she clicks the Cancel button here, he/she will be redirected to the previous page i.e. /documents, and then he/she can again click on the Sign button and sign the document.
If the user is not a registered user and he opens the signing link from his email, he will directly go to the /sign/token page. Now here if he clicks the Cancel button, he should go to the previous page, but since there is no previous route history, that is why nothing happens here and it seems the Cancel button is doing nothing. If the user is on url abc.com and he directly pastes the signing URL in the search bar, on clicking the Cancel button he will be redirected back to abc.com.

@Mythie This can be solved once the flow expected behavior is properly defined!

@bilalqv commented on GitHub (Nov 21, 2023): @daallgeier @Mythie When the Recipient clicks the `Cancel` button, he is redirected to the previous page from which he came on the `/sign/token` page. There are two scenarios here: - If the Recipient is registered and logged in, and let's say he is on the documents page `/documents`, now if he/she clicks on the `Sign` button in the documents table, he will go to `/sign/token` page where he/she can sing the document. Now if he/she clicks the `Cancel` button here, he/she will be redirected to the previous page i.e. `/documents`, and then he/she can again click on the `Sign` button and sign the document. - If the user is not a registered user and he opens the signing link from his email, he will directly go to the `/sign/token` page. Now here if he clicks the `Cancel` button, he should go to the previous page, but since there is no previous route history, that is why nothing happens here and it seems the `Cancel` button is doing nothing. If the user is on url `abc.com` and he directly pastes the signing URL in the search bar, on clicking the `Cancel` button he will be redirected back to `abc.com`. @Mythie This can be solved once the flow expected behavior is properly defined!

kerem commented

2026-02-26 18:45:47 +03:00

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@github-actions[bot] commented on GitHub (Dec 23, 2023):

This issue has not seen activity for a while. It will be closed in 30 days unless further activity is detected

@github-actions[bot] commented on GitHub (Dec 23, 2023): This issue has not seen activity for a while. It will be closed in 30 days unless further activity is detected

kerem commented

2026-02-26 18:45:47 +03:00

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@github-actions[bot] commented on GitHub (Dec 30, 2023):

This issue has been closed because of inactivity.

@github-actions[bot] commented on GitHub (Dec 30, 2023): This issue has been closed because of inactivity.

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starred/documenso#186

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