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[GH-ISSUE #560] [Bug] Mail Client constantly keeps on reopening when clicked on support button #145

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opened 2026-02-26 18:45:34 +03:00 by kerem · 1 comment

kerem commented

2026-02-26 18:45:34 +03:00

Owner

Originally created by @Abhinav-Developer-23 on GitHub (Oct 14, 2023).
Original GitHub issue: https://github.com/documenso/documenso/issues/560

Mail Client constantly keeps on reopening when clicking on the support button.

Issue Description

Mail Client constantly keeps on reopening when clicking on the "support" button. Tested on Ubuntu (thunderbird) and Windows (default mail). We have to close the documenso website to stop this.

Steps to Reproduce

go to https://stg-marketing.documenso.com/
Go to the bottom and click on "support"
It will open the default mail client.
close the mail client
the mail client opens again (repeat steps 4, it will open again)
We have to close the documenso website to stop this.

Expected Behavior

It should not reopen the mail client

Current Behavior

it keeps on reopening mail client

Screenshots (optional)

Ubuntu

https://github.com/documenso/documenso/assets/145282438/6b8a7894-8e20-4c4a-8d6a-ee6228d6fb68

Windows

https://github.com/documenso/documenso/assets/145282438/7c48c053-0704-4349-937a-9066e605992d

Environment

OS: Windows 10
Browser: Google Chrome

and

OS: Ubuntu 22
Browser: Google Chrome (Version 118.0.5993.32 (Official Build) beta (64-bit))

Checklist

I have searched the existing issues to make sure this is not a duplicate.
I have provided steps to reproduce the issue.
I have included relevant environment information.
I have included any relevant screenshots.
I understand that this is a voluntary contribution and that there is no guarantee of resolution.

Originally created by @Abhinav-Developer-23 on GitHub (Oct 14, 2023). Original GitHub issue: https://github.com/documenso/documenso/issues/560 Mail Client constantly keeps on reopening when clicking on the support button. ## Issue Description Mail Client constantly keeps on reopening when clicking on the "support" button. Tested on Ubuntu (thunderbird) and Windows (default mail). We have to close the documenso website to stop this. ## Steps to Reproduce 1. go to https://stg-marketing.documenso.com/ 2. Go to the bottom and click on "support" 3. It will open the default mail client. 4. close the mail client 5. the mail client opens again (repeat steps 4, it will open again) 6. We have to close the documenso website to stop this. ## Expected Behavior It should not reopen the mail client ## Current Behavior it keeps on reopening mail client ## Screenshots (optional) Ubuntu https://github.com/documenso/documenso/assets/145282438/6b8a7894-8e20-4c4a-8d6a-ee6228d6fb68 Windows https://github.com/documenso/documenso/assets/145282438/7c48c053-0704-4349-937a-9066e605992d ## Environment - OS: Windows 10 - Browser: Google Chrome and - OS: Ubuntu 22 - Browser: Google Chrome (Version 118.0.5993.32 (Official Build) beta (64-bit)) ## Checklist   - [x] I have searched the existing issues to make sure this is not a duplicate. - [x] I have provided steps to reproduce the issue. - [x] I have included relevant environment information. - [x] I have included any relevant screenshots. - [x] I understand that this is a voluntary contribution and that there is no guarantee of resolution.

kerem closed this issue

2026-02-26 18:45:34 +03:00

kerem commented

2026-02-26 18:45:34 +03:00

Author

Owner

@Abhinav-Developer-23 commented on GitHub (Oct 14, 2023):

I would like to work on this ,if this is approved

@Abhinav-Developer-23 commented on GitHub (Oct 14, 2023): I would like to work on this ,if this is approved

kerem referenced this issue

2026-02-26 18:48:46 +03:00

[PR #145] [MERGED] Add subscriptions #752

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starred/documenso#145

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