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[GH-ISSUE #1810] Login loop #712

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opened 2026-02-25 21:35:44 +03:00 by kerem · 7 comments

kerem commented

2026-02-25 21:35:44 +03:00

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Originally created by @whiskytechfred on GitHub (Dec 15, 2025).
Original GitHub issue: https://github.com/cypht-org/cypht/issues/1810

Hello, this is the e-mail client I've been looking for for years! I've tried installing it on my Linux (Ubuntu) machine and everything is looking good except that when I try to logon (with a valid user/pw), the page simply refreshes with blank username password boxes.
How do I know what logfile to look into? There are seemingly no errors in the syslog but, besides that, I don't know where to look to troubleshoot the issue.
Thanks in advance,
Fred

Originally created by @whiskytechfred on GitHub (Dec 15, 2025). Original GitHub issue: https://github.com/cypht-org/cypht/issues/1810 Hello, this is the e-mail client I've been looking for for years! I've tried installing it on my Linux (Ubuntu) machine and everything is looking good except that when I try to logon (with a valid user/pw), the page simply refreshes with blank username password boxes. How do I know what logfile to look into? There are seemingly no errors in the syslog but, besides that, I don't know where to look to troubleshoot the issue. Thanks in advance, Fred

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2026-02-25 21:35:44 +03:00

kerem commented

2026-02-25 21:35:44 +03:00

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@IrAlfred commented on GitHub (Dec 16, 2025):

Hello @whiskytechfred,

Thank you for submitting your issue. Did you follow the steps described here https://www.cypht.org/install/

@IrAlfred commented on GitHub (Dec 16, 2025): Hello @whiskytechfred, Thank you for submitting your issue. Did you follow the steps described here https://www.cypht.org/install/

kerem commented

2026-02-25 21:35:44 +03:00

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@whiskytechfred commented on GitHub (Dec 16, 2025):

Hi @IrAlfred , I did follow all the steps except for the Config Generator, which doesn't seem to work: when I customize options, they do not show up at the bottom of the screen. I entered my custom values directly in the .env file.

@whiskytechfred commented on GitHub (Dec 16, 2025): Hi @IrAlfred , I did follow all the steps except for the Config Generator, which doesn't seem to work: when I customize options, they do not show up at the bottom of the screen. I entered my custom values directly in the .env file.

kerem commented

2026-02-25 21:35:44 +03:00

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@whiskytechfred commented on GitHub (Dec 16, 2025):

I tried the Config Generator in both Firefox and Chrome, with identical results

@whiskytechfred commented on GitHub (Dec 16, 2025): I tried the Config Generator in both Firefox and Chrome, with identical results

kerem commented

2026-02-25 21:35:44 +03:00

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@whiskytechfred commented on GitHub (Dec 23, 2025):

Hi @IrAlfred and all pros, is there any way to further troubleshoot this issue? Even pointing me to the right logfile would be of great help.
Thanks in advance,
Fred

@whiskytechfred commented on GitHub (Dec 23, 2025): Hi @IrAlfred and all pros, is there any way to further troubleshoot this issue? Even pointing me to the right logfile would be of great help. Thanks in advance, Fred

kerem commented

2026-02-25 21:35:44 +03:00

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@IrAlfred commented on GitHub (Dec 24, 2025):

Hi @whiskytechfred, Cypht doesn't maintain its own separate error log file. For troubleshooting common errors, I'd recommend checking the default web server logs instead:

Apache: Typically /var/log/apache2/error.log or /var/log/httpd/error_log
Nginx: Usually /var/log/nginx/error.log

These logs will capture PHP errors, connection issues, and other server-level problems that might be affecting Cypht. Let us know if you find anything specific in those logs!

@IrAlfred commented on GitHub (Dec 24, 2025): Hi @whiskytechfred, Cypht doesn't maintain its own separate error log file. For troubleshooting common errors, I'd recommend checking the default web server logs instead: * **Apache**: Typically `/var/log/apache2/error.log` or `/var/log/httpd/error_log` * **Nginx**: Usually /var/log/nginx/error.log These logs will capture PHP errors, connection issues, and other server-level problems that might be affecting Cypht. Let us know if you find anything specific in those logs!

kerem commented

2026-02-25 21:35:44 +03:00

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@whiskytechfred commented on GitHub (Jan 6, 2026):

Thanks for your reply. I still experience no feedback after inputting a valid userid and password but, unfortunately, the /var/log/apache2/error.log file does not register anything new when the login is attempted. Is there anywhere else I can look to troubleshoot?
Thanks!

@whiskytechfred commented on GitHub (Jan 6, 2026): Thanks for your reply. I still experience no feedback after inputting a valid userid and password but, unfortunately, the /var/log/apache2/error.log file does not register anything new when the login is attempted. Is there anywhere else I can look to troubleshoot? Thanks!

kerem commented

2026-02-25 21:35:44 +03:00

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@IrAlfred commented on GitHub (Jan 12, 2026):

@whiskytechfred

To help us get to the bottom of this, would you be available for a brief screenshare session?

The easiest way to coordinate is to send me a Direct Message (DM) on Matrix https://matrix.to/#/@iralfred:gitter.im (@IrAlfred)

@IrAlfred commented on GitHub (Jan 12, 2026): @whiskytechfred To help us get to the bottom of this, would you be available for a brief screenshare session? The easiest way to coordinate is to send me a Direct Message (DM) on Matrix https://matrix.to/#/@iralfred:gitter.im (@IrAlfred)

kerem referenced this issue

2026-02-25 21:36:54 +03:00

[PR #712] [MERGED] Fixed non encoded image issue #998