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[GH-ISSUE #727] Unable to save this server, are the username and password correct? #456

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opened 2026-02-25 21:35:04 +03:00 by kerem · 13 comments

kerem commented

2026-02-25 21:35:04 +03:00

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Originally created by @XargonWan on GitHub (Jul 4, 2023).
Original GitHub issue: https://github.com/cypht-org/cypht/issues/727

Originally assigned to: @IrAlfred on GitHub.

💬 Question

Whatever server I add, I got the following error: Unable to save this server, are the username and password correct?.
I tried google login, google IMAP, microsoft IMAP without any success.

I am running a test server with the default composer file:

version: '3'
services:
  db:
    image: mariadb:10
    volumes:
      - ./db:/var/lib/mysql
    environment:
      - MYSQL_ROOT_PASSWORD=root_password
      - MYSQL_DATABASE=cypht
      - MYSQL_USER=cypht
      - MYSQL_PASSWORD=cypht_password
  cypht:
    image: sailfrog/cypht-docker:latest
    volumes:
      - ./cypht/users:/var/lib/hm3/users
    ports:
      - "8888:80"
    environment:
      - CYPHT_AUTH_USERNAME=admin
      - CYPHT_AUTH_PASSWORD=admin_password
      - CYPHT_DB_CONNECTION_TYPE=host
      - CYPHT_DB_HOST=db
      - CYPHT_DB_NAME=cypht
      - CYPHT_DB_USER=cypht
      - CYPHT_DB_PASS=cypht_password
      - CYPHT_SESSION_TYPE=DB

I don't know where the logs are located as with docker logs it prompt me the nginx logs.

Any help?

Originally created by @XargonWan on GitHub (Jul 4, 2023). Original GitHub issue: https://github.com/cypht-org/cypht/issues/727 Originally assigned to: @IrAlfred on GitHub. ## 💬 Question Whatever server I add, I got the following error: `Unable to save this server, are the username and password correct?`. I tried google login, google IMAP, microsoft IMAP without any success. I am running a test server with the default composer file: ``` version: '3' services: db: image: mariadb:10 volumes: - ./db:/var/lib/mysql environment: - MYSQL_ROOT_PASSWORD=root_password - MYSQL_DATABASE=cypht - MYSQL_USER=cypht - MYSQL_PASSWORD=cypht_password cypht: image: sailfrog/cypht-docker:latest volumes: - ./cypht/users:/var/lib/hm3/users ports: - "8888:80" environment: - CYPHT_AUTH_USERNAME=admin - CYPHT_AUTH_PASSWORD=admin_password - CYPHT_DB_CONNECTION_TYPE=host - CYPHT_DB_HOST=db - CYPHT_DB_NAME=cypht - CYPHT_DB_USER=cypht - CYPHT_DB_PASS=cypht_password - CYPHT_SESSION_TYPE=DB ``` I don't know where the logs are located as with docker logs it prompt me the nginx logs. Any help?

kerem

2026-02-25 21:35:04 +03:00

closed this issue
added the
need-ssh-access
label

kerem commented

2026-02-25 21:35:04 +03:00

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@kroky commented on GitHub (Jul 4, 2023):

Hi, I just tested the stock docker-compose running on port 8888 and it sucessfullu connects with an IMAP server. It also displays the emails just fine. Google driver might need some special auth, I suggest you first test with another IMAP server.

The error message you see is connected with a failure to authenticate with remote IMAP server with provided credentials. There are no more logs that could be helpful. You can basically run Cypht in debug mode and have the logs appear either on-screen or logged to the standard php error log.

@kroky commented on GitHub (Jul 4, 2023): Hi, I just tested the stock docker-compose running on port 8888 and it sucessfullu connects with an IMAP server. It also displays the emails just fine. Google driver might need some special auth, I suggest you first test with another IMAP server. The error message you see is connected with a failure to authenticate with remote IMAP server with provided credentials. There are no more logs that could be helpful. You can basically run Cypht in debug mode and have the logs appear either on-screen or logged to the standard php error log.

kerem commented

2026-02-25 21:35:04 +03:00

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@XargonWan commented on GitHub (Jul 4, 2023):

Hi, I just tested the stock docker-compose running on port 8888 and it sucessfullu connects with an IMAP server. It also displays the emails just fine. Google driver might need some special auth, I suggest you first test with another IMAP server.

The error message you see is connected with a failure to authenticate with remote IMAP server with provided credentials. There are no more logs that could be helpful. You can basically run Cypht in debug mode and have the logs appear either on-screen or logged to the standard php error log.

Thanks for your prompt reply.

How can I run it in debug mode?

@XargonWan commented on GitHub (Jul 4, 2023): > Hi, I just tested the stock docker-compose running on port 8888 and it sucessfullu connects with an IMAP server. It also displays the emails just fine. Google driver might need some special auth, I suggest you first test with another IMAP server. > > The error message you see is connected with a failure to authenticate with remote IMAP server with provided credentials. There are no more logs that could be helpful. You can basically run Cypht in debug mode and have the logs appear either on-screen or logged to the standard php error log. Thanks for your prompt reply. How can I run it in debug mode?

kerem commented

2026-02-25 21:35:04 +03:00

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@marclaporte commented on GitHub (Jul 5, 2023):

The debug mode is documented in https://github.com/cypht-org/cypht/blob/master/INSTALL

FYI, Google and Microsoft nowadays usually restrict traditional IMAP access. My suggestions:

See https://github.com/cypht-org/cypht/wiki/OAUTH2-over-IMAP
As Victor indicated, "first test with another IMAP server."
Make sure Google and Microsoft are set up for traditional IMAP with another mail client (ex.: Claws Mail)

@marclaporte commented on GitHub (Jul 5, 2023): The debug mode is documented in https://github.com/cypht-org/cypht/blob/master/INSTALL FYI, Google and Microsoft nowadays usually restrict traditional IMAP access. My suggestions: 1. See https://github.com/cypht-org/cypht/wiki/OAUTH2-over-IMAP 2. As Victor indicated, "first test with another IMAP server." 3. Make sure Google and Microsoft are set up for traditional IMAP with another mail client (ex.: Claws Mail)

kerem commented

2026-02-25 21:35:04 +03:00

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@XargonWan commented on GitHub (Jul 5, 2023):

I found GMX that is serving IMAP, it's working on my Thunderbird but not on Cypht: I got Authentication failure and even in debug mode I got no clues why.
Basically what I'm trying to understand is if Cypht is retaining the emails in the database or not as I need to do some operations on my emails.

@XargonWan commented on GitHub (Jul 5, 2023): I found GMX that is serving IMAP, it's working on my Thunderbird but not on Cypht: I got Authentication failure and even in debug mode I got no clues why. Basically what I'm trying to understand is if Cypht is retaining the emails in the database or not as I need to do some operations on my emails.

kerem commented

2026-02-25 21:35:04 +03:00

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@kroky commented on GitHub (Jul 6, 2023):

Yes, that's odd. Might be problems with SSL and docker or another thing - I see their IMAP is pretty standard (https://support.gmx.com/pop-imap/imap/server.html)

Note that cypht is a client only - it doesn't store messages, so it relies 100% on the remote IMAP server to read and display messages.

@kroky commented on GitHub (Jul 6, 2023): Yes, that's odd. Might be problems with SSL and docker or another thing - I see their IMAP is pretty standard (https://support.gmx.com/pop-imap/imap/server.html) Note that cypht is a client only - it doesn't store messages, so it relies 100% on the remote IMAP server to read and display messages.

kerem commented

2026-02-25 21:35:04 +03:00

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@marclaporte commented on GitHub (Jul 7, 2023):

@XargonWan If you can provide SSH access to an environment with the issue, a Cypht team member (@josaphatim) can troubleshoot.

@marclaporte commented on GitHub (Jul 7, 2023): @XargonWan If you can provide SSH access to an environment with the issue, a Cypht team member (@josaphatim) can troubleshoot.

kerem commented

2026-02-25 21:35:04 +03:00

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@XargonWan commented on GitHub (Jul 11, 2023):

Unfortunately not, however I set it up on an azure linux vm and even there I had the same issue, both native and docker.

@XargonWan commented on GitHub (Jul 11, 2023): Unfortunately not, however I set it up on an azure linux vm and even there I had the same issue, both native and docker.

kerem commented

2026-02-25 21:35:04 +03:00

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@marclaporte commented on GitHub (Jul 12, 2023):

@XargonWan I really want to help and to do so, I need SSH access to an environment exhibiting the issue.

@marclaporte commented on GitHub (Jul 12, 2023): @XargonWan I really want to help and to do so, I need SSH access to an environment exhibiting the issue.

kerem commented

2026-02-25 21:35:04 +03:00

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@marclaporte commented on GitHub (May 6, 2024):

@XargonWan please

@marclaporte commented on GitHub (May 6, 2024): @XargonWan please

kerem commented

2026-02-25 21:35:04 +03:00

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@marclaporte commented on GitHub (Sep 28, 2024):

@XargonWan Last call :-)

@marclaporte commented on GitHub (Sep 28, 2024): @XargonWan Last call :-)

kerem commented

2026-02-25 21:35:04 +03:00

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@marclaporte commented on GitHub (Sep 1, 2025):

@IrAlfred If you can't reproduce the issue, please close.

@marclaporte commented on GitHub (Sep 1, 2025): @IrAlfred If you can't reproduce the issue, please close.

kerem commented

2026-02-25 21:35:04 +03:00

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@IrAlfred commented on GitHub (Sep 1, 2025):

@IrAlfred If you can't reproduce the issue, please close.

Noted !

@IrAlfred commented on GitHub (Sep 1, 2025): > [@IrAlfred](https://github.com/IrAlfred) If you can't reproduce the issue, please close. Noted !

kerem commented

2026-02-25 21:35:04 +03:00

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@IrAlfred commented on GitHub (Sep 12, 2025):

Hello @XargonWan @marclaporte,

I've tried to reproduce this issue on my end, but so far, everything is working as expected.

I mark this issue as closed for now since we can't reproduce it. To help us investigate, would you be available for a brief screenshare?

If so, please DM me (@iralfred:gitter.im ) on Gitter. We can continue the discussion here and re-open the issue once we have more details.

Thanks!

@IrAlfred commented on GitHub (Sep 12, 2025): Hello @XargonWan @marclaporte, I've tried to reproduce this issue on my end, but so far, everything is working as expected. I mark this issue as closed for now since we can't reproduce it. To help us investigate, would you be available for a brief screenshare? If so, please DM me (@iralfred:gitter.im ) on Gitter. We can continue the discussion here and re-open the issue once we have more details. Thanks!

kerem referenced this issue

2026-02-25 21:36:20 +03:00

[PR #456] [MERGED] Development News (Commit history) #823