[GH-ISSUE #19] AME error after installation #4

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opened 2026-03-12 18:55:01 +03:00 by kerem · 12 comments
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Originally created by @SidYuri on GitHub (Sep 12, 2024).
Original GitHub issue: https://github.com/007revad/Video_Station_for_DSM_722/issues/19

изображение

After running the script and opening AME, a window with an error is displayed: 'Unable to perform the operation. Please contact Synology technical support' (as shown in the screenshot)
Sorry, I'm using a translator.

Originally created by @SidYuri on GitHub (Sep 12, 2024). Original GitHub issue: https://github.com/007revad/Video_Station_for_DSM_722/issues/19 ![изображение](https://github.com/user-attachments/assets/fb3c9e65-6c88-4691-9c95-dd525ebc2c0d) After running the script and opening AME, a window with an error is displayed: 'Unable to perform the operation. Please contact Synology technical support' (as shown in the screenshot) Sorry, I'm using a translator.
kerem closed this issue 2026-03-12 18:55:06 +03:00
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@SidYuri commented on GitHub (Sep 12, 2024):

ARC Loader 24.09.10
NAS: ds920+
DSM: 7.2.2

<!-- gh-comment-id:2346063320 --> @SidYuri commented on GitHub (Sep 12, 2024): ARC Loader 24.09.10 NAS: ds920+ DSM: 7.2.2
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@007revad commented on GitHub (Sep 12, 2024):

In package center what is the version shown for AME? It should be 30.1.0-3305

Or maybe Synology is blocking AME from downloading the HEVC codec when DSM is not running on a genuine Synology NAS.

<!-- gh-comment-id:2346126634 --> @007revad commented on GitHub (Sep 12, 2024): In package center what is the version shown for AME? It should be 30.1.0-3305 Or maybe Synology is blocking AME from downloading the HEVC codec when DSM is not running on a genuine Synology NAS.
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@SidYuri commented on GitHub (Sep 12, 2024):

изображение

I'm using my valid pair.
The codecs worked on version 7.2.1.

<!-- gh-comment-id:2346137072 --> @SidYuri commented on GitHub (Sep 12, 2024): ![изображение](https://github.com/user-attachments/assets/86f07318-a680-4b06-b812-b6280dae7d01) I'm using my valid pair. The codecs worked on version 7.2.1.
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@007revad commented on GitHub (Sep 12, 2024):

The 'Unable to perform the operation. Please contact Synology technical support' is a generic error message that DSM uses for a lot of different network or internet issues. Sometimes checking the date and time are set correctly fixes it. Or changing the DNS server addresses. Sometimes it's because Synology's server is temporarily having issues.

<!-- gh-comment-id:2346183099 --> @007revad commented on GitHub (Sep 12, 2024): The 'Unable to perform the operation. Please contact Synology technical support' is a generic error message that DSM uses for a lot of different network or internet issues. Sometimes checking the date and time are set correctly fixes it. Or changing the DNS server addresses. Sometimes it's because Synology's server is temporarily having issues.
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@SidYuri commented on GitHub (Sep 12, 2024):

Changing the DNS did not help..
As I understand it, I'm the only one with a problem. ((((
Thank you.
Unfortunately, I have to put up with it, since it started from the very beginning after installing 7.2.2.
Every time I update your script, I try again.

<!-- gh-comment-id:2346245924 --> @SidYuri commented on GitHub (Sep 12, 2024): Changing the DNS did not help.. As I understand it, I'm the only one with a problem. (((( Thank you. Unfortunately, I have to put up with it, since it started from the very beginning after installing 7.2.2. Every time I update your script, I try again.
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@007revad commented on GitHub (Sep 12, 2024):

I just got the same 'Unable to perform the operation. Please contact Synology technical support'" error in Container Manager when trying to download a docker image. There maybe a bug in DSM 7.2.2

<!-- gh-comment-id:2347348865 --> @007revad commented on GitHub (Sep 12, 2024): I just got the same 'Unable to perform the operation. Please contact Synology technical support'" error in Container Manager when trying to download a docker image. There maybe a bug in DSM 7.2.2
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@SidYuri commented on GitHub (Sep 13, 2024):

Something else is interesting. I installed the same DSM version completely in parallel and everything works on it .

<!-- gh-comment-id:2348301143 --> @SidYuri commented on GitHub (Sep 13, 2024): Something else is interesting. I installed the same DSM version completely in parallel and everything works on it .
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@007revad commented on GitHub (Sep 13, 2024):

That is interesting.

Synology recalled DSM 7.2.2-72803 and replaced it with 7.2.2-72806. Can you check which versions you have installed.

<!-- gh-comment-id:2348324371 --> @007revad commented on GitHub (Sep 13, 2024): That is interesting. Synology recalled DSM 7.2.2-7280**3** and replaced it with 7.2.2-7280**6**. Can you check which versions you have installed.
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@SidYuri commented on GitHub (Sep 13, 2024):

I tried it on 73803 before. Yesterday I updated it to 73806. same thing...

<!-- gh-comment-id:2348537763 --> @SidYuri commented on GitHub (Sep 13, 2024): I tried it on 73803 before. Yesterday I updated it to 73806. same thing...
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@SidYuri commented on GitHub (Sep 13, 2024):

Oh, 72803 and 72806

<!-- gh-comment-id:2348539418 --> @SidYuri commented on GitHub (Sep 13, 2024): Oh, 72803 and 72806
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@wgetnz commented on GitHub (Oct 15, 2024):

+1

<!-- gh-comment-id:2413068880 --> @wgetnz commented on GitHub (Oct 15, 2024): +1
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@007revad commented on GitHub (Oct 15, 2024):

Try uninstalling Video Station and AME then run the script again.

<!-- gh-comment-id:2415354272 --> @007revad commented on GitHub (Oct 15, 2024): Try uninstalling Video Station and AME then run the script again.
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starred/Video_Station_for_DSM_722#4
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