[GH-ISSUE #361] NvME drives still not found #837

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opened 2026-03-12 17:23:28 +03:00 by kerem · 1 comment

kerem commented

2026-03-12 17:23:28 +03:00

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Originally created by @quadcom on GitHub (Oct 4, 2024).
Original GitHub issue: https://github.com/007revad/Synology_HDD_db/issues/361

DSM 7.2.1-69057 Update 5
10Gbe add-in card installed
Stock 8GB RAM

I ran into this a long time ago and am only getting back around to troubleshoot this.

I have added two WD Black 1TB NvME SSDs to a 1522+. The script finds the Seagate drives I am using and gets them added to the DB just fine. But it never finds the two NvME drives.

ash-4.4# ./syno_hdd_db.sh  -nrs
Synology_HDD_db v3.5.102
DS1522+ DSM 7.2.1-69057-5
StorageManager 1.0.0-0017

ds1522+_host_v7 version 8045

Using options: -nrs
Running from: /volume1/zzzzz-scripts/syno_hdd_db.sh

HDD/SSD models found: 2
ST10000VN0004-1ZD101,SC60,10000 GB
ST14000NM001G-2KJ103,SN03,14000 GB

No M.2 drives found

No M.2 PCIe cards found

No Expansion Units found

ST10000VN0004-1ZD101 already exists in ds1522+_host_v7.db
ST14000NM001G-2KJ103 already exists in ds1522+_host_v7.db

Support disk compatibility already enabled.

Disabled support memory compatibility.

Max memory is set to 32 GB.
./syno_hdd_db.sh: line 2106: /tmpRoot/usr/syno/bin/synosetkeyvalue: No such file or directory

Disabled drive db auto updates.

ST10000VN0004-1ZD101:
{
  "SC60": {
    "compatibility_interval": [
      {
        "compatibility": "support",
        "not_yet_rolling_status": "support",
        "fw_dsm_update_status_notify": false,
        "barebone_installable": true,
        "smart_test_ignore": false,
        "smart_attr_ignore": false
      }
    ]
  },
  "default": {
    "compatibility_interval": [
      {
        "compatibility": "support",
        "not_yet_rolling_status": "support",
        "fw_dsm_update_status_notify": false,
        "barebone_installable": true,
        "smart_test_ignore": false,
        "smart_attr_ignore": false
      }
    ]
  }
}

ST14000NM001G-2KJ103:
{
  "SN03": {
    "compatibility_interval": [
      {
        "compatibility": "support",
        "not_yet_rolling_status": "support",
        "fw_dsm_update_status_notify": false,
        "barebone_installable": true,
        "smart_test_ignore": false,
        "smart_attr_ignore": false
      }
    ]
  },
  "default": {
    "compatibility_interval": [
      {
        "compatibility": "support",
        "not_yet_rolling_status": "support",
        "fw_dsm_update_status_notify": false,
        "barebone_installable": true,
        "smart_test_ignore": false,
        "smart_attr_ignore": false
      }
    ]
  }
}

DSM successfully checked disk compatibility.

You may need to reboot the Synology to see the changes.

I also can't see them listed in /dev/ anywhere.

ash-4.4# cd dev
ash-4.4# ls
block               ptyae  ptye9  ptys4  ptyvf  ptyza     synoboot   tty59  ttyd2  ttyqd  ttyu4  ttyxf
bnxt_lfc            ptyaf  ptyea  ptys5  ptyw0  ptyzb     synoboot1  tty6   ttyd3  ttyqe  ttyu5  ttyy0
bsg                 ptyb0  ptyeb  ptys6  ptyw1  ptyzc     synoboot2  tty60  ttyd4  ttyqf  ttyu6  ttyy1
btrfs-control       ptyb1  ptyec  ptys7  ptyw2  ptyzd     tty        tty61  ttyd5  ttyr0  ttyu7  ttyy2
bus                 ptyb2  ptyed  ptys8  ptyw3  ptyze     tty0       tty62  ttyd6  ttyr1  ttyu8  ttyy3
char                ptyb3  ptyee  ptys9  ptyw4  ptyzf     tty1       tty63  ttyd7  ttyr2  ttyu9  ttyy4
console             ptyb4  ptyef  ptysa  ptyw5  ram0      tty10      tty7   ttyd8  ttyr3  ttyua  ttyy5
core                ptyb5  ptyp0  ptysb  ptyw6  ram1      tty11      tty8   ttyd9  ttyr4  ttyub  ttyy6
cpu                 ptyb6  ptyp1  ptysc  ptyw7  ram10     tty12      tty9   ttyda  ttyr5  ttyuc  ttyy7
cpu_dma_latency     ptyb7  ptyp2  ptysd  ptyw8  ram11     tty13      ttya0  ttydb  ttyr6  ttyud  ttyy8
dm-0                ptyb8  ptyp3  ptyse  ptyw9  ram12     tty14      ttya1  ttydc  ttyr7  ttyue  ttyy9
dm-1                ptyb9  ptyp4  ptysf  ptywa  ram13     tty15      ttya2  ttydd  ttyr8  ttyuf  ttyya
dm-2                ptyba  ptyp5  ptyt0  ptywb  ram14     tty16      ttya3  ttyde  ttyr9  ttyv0  ttyyb
fd                  ptybb  ptyp6  ptyt1  ptywc  ram15     tty17      ttya4  ttydf  ttyra  ttyv1  ttyyc
full                ptybc  ptyp7  ptyt2  ptywd  ram2      tty18      ttya5  ttye0  ttyrb  ttyv2  ttyyd
fuse                ptybd  ptyp8  ptyt3  ptywe  ram3      tty19      ttya6  ttye1  ttyrc  ttyv3  ttyye
i2c-0               ptybe  ptyp9  ptyt4  ptywf  ram4      tty2       ttya7  ttye2  ttyrd  ttyv4  ttyyf
i2c-1               ptybf  ptypa  ptyt5  ptyx0  ram5      tty20      ttya8  ttye3  ttyre  ttyv5  ttyz0
kmem                ptyc0  ptypb  ptyt6  ptyx1  ram6      tty21      ttya9  ttye4  ttyrf  ttyv6  ttyz1
kmsg                ptyc1  ptypc  ptyt7  ptyx2  ram7      tty22      ttyaa  ttye5  ttys0  ttyv7  ttyz2
log                 ptyc2  ptypd  ptyt8  ptyx3  ram8      tty23      ttyab  ttye6  ttyS0  ttyv8  ttyz3
loop0               ptyc3  ptype  ptyt9  ptyx4  ram9      tty24      ttyac  ttye7  ttys1  ttyv9  ttyz4
loop1               ptyc4  ptypf  ptyta  ptyx5  random    tty25      ttyad  ttye8  ttyS1  ttyva  ttyz5
loop2               ptyc5  ptyq0  ptytb  ptyx6  rtc0      tty26      ttyae  ttye9  ttys2  ttyvb  ttyz6
loop3               ptyc6  ptyq1  ptytc  ptyx7  sata1     tty27      ttyaf  ttyea  ttyS2  ttyvc  ttyz7
loop4               ptyc7  ptyq2  ptytd  ptyx8  sata1p1   tty28      ttyb0  ttyeb  ttys3  ttyvd  ttyz8
loop5               ptyc8  ptyq3  ptyte  ptyx9  sata1p2   tty29      ttyb1  ttyec  ttyS3  ttyve  ttyz9
loop6               ptyc9  ptyq4  ptytf  ptyxa  sata1p5   tty3       ttyb2  ttyed  ttys4  ttyvf  ttyza
loop7               ptyca  ptyq5  ptyu0  ptyxb  sata1p6   tty30      ttyb3  ttyee  ttys5  ttyw0  ttyzb
loop-control        ptycb  ptyq6  ptyu1  ptyxc  sata2     tty31      ttyb4  ttyef  ttys6  ttyw1  ttyzc
mapper              ptycc  ptyq7  ptyu2  ptyxd  sata2p1   tty32      ttyb5  ttyp0  ttys7  ttyw2  ttyzd
mcelog              ptycd  ptyq8  ptyu3  ptyxe  sata2p2   tty33      ttyb6  ttyp1  ttys8  ttyw3  ttyze
md0                 ptyce  ptyq9  ptyu4  ptyxf  sata2p5   tty34      ttyb7  ttyp2  ttys9  ttyw4  ttyzf
md1                 ptycf  ptyqa  ptyu5  ptyy0  sata2p6   tty35      ttyb8  ttyp3  ttysa  ttyw5  urandom
md2                 ptyd0  ptyqb  ptyu6  ptyy1  sata3     tty36      ttyb9  ttyp4  ttysb  ttyw6  vcs
md3                 ptyd1  ptyqc  ptyu7  ptyy2  sata3p1   tty37      ttyba  ttyp5  ttysc  ttyw7  vcs1
mem                 ptyd2  ptyqd  ptyu8  ptyy3  sata3p2   tty38      ttybb  ttyp6  ttysd  ttyw8  vcs2
memory_bandwidth    ptyd3  ptyqe  ptyu9  ptyy4  sata3p5   tty39      ttybc  ttyp7  ttyse  ttyw9  vcs3
network_latency     ptyd4  ptyqf  ptyua  ptyy5  sata3p6   tty4       ttybd  ttyp8  ttysf  ttywa  vcs4
network_throughput  ptyd5  ptyr0  ptyub  ptyy6  sata4     tty40      ttybe  ttyp9  ttyt0  ttywb  vcs5
null                ptyd6  ptyr1  ptyuc  ptyy7  sata4p1   tty41      ttybf  ttypa  ttyt1  ttywc  vcs6
port                ptyd7  ptyr2  ptyud  ptyy8  sata4p2   tty42      ttyc0  ttypb  ttyt2  ttywd  vcsa
ptmx                ptyd8  ptyr3  ptyue  ptyy9  sata4p5   tty43      ttyc1  ttypc  ttyt3  ttywe  vcsa1
ptp0                ptyd9  ptyr4  ptyuf  ptyya  sata5     tty44      ttyc2  ttypd  ttyt4  ttywf  vcsa2
pts                 ptyda  ptyr5  ptyv0  ptyyb  sata5p1   tty45      ttyc3  ttype  ttyt5  ttyx0  vcsa3
ptya0               ptydb  ptyr6  ptyv1  ptyyc  sata5p2   tty46      ttyc4  ttypf  ttyt6  ttyx1  vcsa4
ptya1               ptydc  ptyr7  ptyv2  ptyyd  sata5p5   tty47      ttyc5  ttyq0  ttyt7  ttyx2  vcsa5
ptya2               ptydd  ptyr8  ptyv3  ptyye  sg0       tty48      ttyc6  ttyq1  ttyt8  ttyx3  vcsa6
ptya3               ptyde  ptyr9  ptyv4  ptyyf  sg1       tty49      ttyc7  ttyq2  ttyt9  ttyx4  vg1
ptya4               ptydf  ptyra  ptyv5  ptyz0  sg2       tty5       ttyc8  ttyq3  ttyta  ttyx5  vga_arbiter
ptya5               ptye0  ptyrb  ptyv6  ptyz1  sg3       tty50      ttyc9  ttyq4  ttytb  ttyx6  vhost-scsi
ptya6               ptye1  ptyrc  ptyv7  ptyz2  sg4       tty51      ttyca  ttyq5  ttytc  ttyx7  zero
ptya7               ptye2  ptyrd  ptyv8  ptyz3  sg5       tty52      ttycb  ttyq6  ttytd  ttyx8  zram0
ptya8               ptye3  ptyre  ptyv9  ptyz4  shm       tty53      ttycc  ttyq7  ttyte  ttyx9  zram1
ptya9               ptye4  ptyrf  ptyva  ptyz5  snapshot  tty54      ttycd  ttyq8  ttytf  ttyxa
ptyaa               ptye5  ptys0  ptyvb  ptyz6  stderr    tty55      ttyce  ttyq9  ttyu0  ttyxb
ptyab               ptye6  ptys1  ptyvc  ptyz7  stdin     tty56      ttycf  ttyqa  ttyu1  ttyxc
ptyac               ptye7  ptys2  ptyvd  ptyz8  stdout    tty57      ttyd0  ttyqb  ttyu2  ttyxd
ptyad               ptye8  ptys3  ptyve  ptyz9  synobios  tty58      ttyd1  ttyqc  ttyu3  ttyxe
ash-4.4#

I pulled each of the drives and added them to my Win10 system using a USB adapter. Disk Management found them and wrote a GPT table. I created a partition but did not format it. Put the drives back in and still, the system does not see the two SSD's.

Any ideas on what to try next?

Originally created by @quadcom on GitHub (Oct 4, 2024). Original GitHub issue: https://github.com/007revad/Synology_HDD_db/issues/361 - DSM 7.2.1-69057 Update 5 - 10Gbe add-in card installed - Stock 8GB RAM I ran into this a long time ago and am only getting back around to troubleshoot this. I have added two WD Black 1TB NvME SSDs to a 1522+. The script finds the Seagate drives I am using and gets them added to the DB just fine. But it never finds the two NvME drives. ``` ash-4.4# ./syno_hdd_db.sh -nrs Synology_HDD_db v3.5.102 DS1522+ DSM 7.2.1-69057-5 StorageManager 1.0.0-0017 ds1522+_host_v7 version 8045 Using options: -nrs Running from: /volume1/zzzzz-scripts/syno_hdd_db.sh HDD/SSD models found: 2 ST10000VN0004-1ZD101,SC60,10000 GB ST14000NM001G-2KJ103,SN03,14000 GB No M.2 drives found No M.2 PCIe cards found No Expansion Units found ST10000VN0004-1ZD101 already exists in ds1522+_host_v7.db ST14000NM001G-2KJ103 already exists in ds1522+_host_v7.db Support disk compatibility already enabled. Disabled support memory compatibility. Max memory is set to 32 GB. ./syno_hdd_db.sh: line 2106: /tmpRoot/usr/syno/bin/synosetkeyvalue: No such file or directory Disabled drive db auto updates. ST10000VN0004-1ZD101: { "SC60": { "compatibility_interval": [ { "compatibility": "support", "not_yet_rolling_status": "support", "fw_dsm_update_status_notify": false, "barebone_installable": true, "smart_test_ignore": false, "smart_attr_ignore": false } ] }, "default": { "compatibility_interval": [ { "compatibility": "support", "not_yet_rolling_status": "support", "fw_dsm_update_status_notify": false, "barebone_installable": true, "smart_test_ignore": false, "smart_attr_ignore": false } ] } } ST14000NM001G-2KJ103: { "SN03": { "compatibility_interval": [ { "compatibility": "support", "not_yet_rolling_status": "support", "fw_dsm_update_status_notify": false, "barebone_installable": true, "smart_test_ignore": false, "smart_attr_ignore": false } ] }, "default": { "compatibility_interval": [ { "compatibility": "support", "not_yet_rolling_status": "support", "fw_dsm_update_status_notify": false, "barebone_installable": true, "smart_test_ignore": false, "smart_attr_ignore": false } ] } } DSM successfully checked disk compatibility. You may need to reboot the Synology to see the changes. ``` I also can't see them listed in /dev/ anywhere. ``` ash-4.4# cd dev ash-4.4# ls block ptyae ptye9 ptys4 ptyvf ptyza synoboot tty59 ttyd2 ttyqd ttyu4 ttyxf bnxt_lfc ptyaf ptyea ptys5 ptyw0 ptyzb synoboot1 tty6 ttyd3 ttyqe ttyu5 ttyy0 bsg ptyb0 ptyeb ptys6 ptyw1 ptyzc synoboot2 tty60 ttyd4 ttyqf ttyu6 ttyy1 btrfs-control ptyb1 ptyec ptys7 ptyw2 ptyzd tty tty61 ttyd5 ttyr0 ttyu7 ttyy2 bus ptyb2 ptyed ptys8 ptyw3 ptyze tty0 tty62 ttyd6 ttyr1 ttyu8 ttyy3 char ptyb3 ptyee ptys9 ptyw4 ptyzf tty1 tty63 ttyd7 ttyr2 ttyu9 ttyy4 console ptyb4 ptyef ptysa ptyw5 ram0 tty10 tty7 ttyd8 ttyr3 ttyua ttyy5 core ptyb5 ptyp0 ptysb ptyw6 ram1 tty11 tty8 ttyd9 ttyr4 ttyub ttyy6 cpu ptyb6 ptyp1 ptysc ptyw7 ram10 tty12 tty9 ttyda ttyr5 ttyuc ttyy7 cpu_dma_latency ptyb7 ptyp2 ptysd ptyw8 ram11 tty13 ttya0 ttydb ttyr6 ttyud ttyy8 dm-0 ptyb8 ptyp3 ptyse ptyw9 ram12 tty14 ttya1 ttydc ttyr7 ttyue ttyy9 dm-1 ptyb9 ptyp4 ptysf ptywa ram13 tty15 ttya2 ttydd ttyr8 ttyuf ttyya dm-2 ptyba ptyp5 ptyt0 ptywb ram14 tty16 ttya3 ttyde ttyr9 ttyv0 ttyyb fd ptybb ptyp6 ptyt1 ptywc ram15 tty17 ttya4 ttydf ttyra ttyv1 ttyyc full ptybc ptyp7 ptyt2 ptywd ram2 tty18 ttya5 ttye0 ttyrb ttyv2 ttyyd fuse ptybd ptyp8 ptyt3 ptywe ram3 tty19 ttya6 ttye1 ttyrc ttyv3 ttyye i2c-0 ptybe ptyp9 ptyt4 ptywf ram4 tty2 ttya7 ttye2 ttyrd ttyv4 ttyyf i2c-1 ptybf ptypa ptyt5 ptyx0 ram5 tty20 ttya8 ttye3 ttyre ttyv5 ttyz0 kmem ptyc0 ptypb ptyt6 ptyx1 ram6 tty21 ttya9 ttye4 ttyrf ttyv6 ttyz1 kmsg ptyc1 ptypc ptyt7 ptyx2 ram7 tty22 ttyaa ttye5 ttys0 ttyv7 ttyz2 log ptyc2 ptypd ptyt8 ptyx3 ram8 tty23 ttyab ttye6 ttyS0 ttyv8 ttyz3 loop0 ptyc3 ptype ptyt9 ptyx4 ram9 tty24 ttyac ttye7 ttys1 ttyv9 ttyz4 loop1 ptyc4 ptypf ptyta ptyx5 random tty25 ttyad ttye8 ttyS1 ttyva ttyz5 loop2 ptyc5 ptyq0 ptytb ptyx6 rtc0 tty26 ttyae ttye9 ttys2 ttyvb ttyz6 loop3 ptyc6 ptyq1 ptytc ptyx7 sata1 tty27 ttyaf ttyea ttyS2 ttyvc ttyz7 loop4 ptyc7 ptyq2 ptytd ptyx8 sata1p1 tty28 ttyb0 ttyeb ttys3 ttyvd ttyz8 loop5 ptyc8 ptyq3 ptyte ptyx9 sata1p2 tty29 ttyb1 ttyec ttyS3 ttyve ttyz9 loop6 ptyc9 ptyq4 ptytf ptyxa sata1p5 tty3 ttyb2 ttyed ttys4 ttyvf ttyza loop7 ptyca ptyq5 ptyu0 ptyxb sata1p6 tty30 ttyb3 ttyee ttys5 ttyw0 ttyzb loop-control ptycb ptyq6 ptyu1 ptyxc sata2 tty31 ttyb4 ttyef ttys6 ttyw1 ttyzc mapper ptycc ptyq7 ptyu2 ptyxd sata2p1 tty32 ttyb5 ttyp0 ttys7 ttyw2 ttyzd mcelog ptycd ptyq8 ptyu3 ptyxe sata2p2 tty33 ttyb6 ttyp1 ttys8 ttyw3 ttyze md0 ptyce ptyq9 ptyu4 ptyxf sata2p5 tty34 ttyb7 ttyp2 ttys9 ttyw4 ttyzf md1 ptycf ptyqa ptyu5 ptyy0 sata2p6 tty35 ttyb8 ttyp3 ttysa ttyw5 urandom md2 ptyd0 ptyqb ptyu6 ptyy1 sata3 tty36 ttyb9 ttyp4 ttysb ttyw6 vcs md3 ptyd1 ptyqc ptyu7 ptyy2 sata3p1 tty37 ttyba ttyp5 ttysc ttyw7 vcs1 mem ptyd2 ptyqd ptyu8 ptyy3 sata3p2 tty38 ttybb ttyp6 ttysd ttyw8 vcs2 memory_bandwidth ptyd3 ptyqe ptyu9 ptyy4 sata3p5 tty39 ttybc ttyp7 ttyse ttyw9 vcs3 network_latency ptyd4 ptyqf ptyua ptyy5 sata3p6 tty4 ttybd ttyp8 ttysf ttywa vcs4 network_throughput ptyd5 ptyr0 ptyub ptyy6 sata4 tty40 ttybe ttyp9 ttyt0 ttywb vcs5 null ptyd6 ptyr1 ptyuc ptyy7 sata4p1 tty41 ttybf ttypa ttyt1 ttywc vcs6 port ptyd7 ptyr2 ptyud ptyy8 sata4p2 tty42 ttyc0 ttypb ttyt2 ttywd vcsa ptmx ptyd8 ptyr3 ptyue ptyy9 sata4p5 tty43 ttyc1 ttypc ttyt3 ttywe vcsa1 ptp0 ptyd9 ptyr4 ptyuf ptyya sata5 tty44 ttyc2 ttypd ttyt4 ttywf vcsa2 pts ptyda ptyr5 ptyv0 ptyyb sata5p1 tty45 ttyc3 ttype ttyt5 ttyx0 vcsa3 ptya0 ptydb ptyr6 ptyv1 ptyyc sata5p2 tty46 ttyc4 ttypf ttyt6 ttyx1 vcsa4 ptya1 ptydc ptyr7 ptyv2 ptyyd sata5p5 tty47 ttyc5 ttyq0 ttyt7 ttyx2 vcsa5 ptya2 ptydd ptyr8 ptyv3 ptyye sg0 tty48 ttyc6 ttyq1 ttyt8 ttyx3 vcsa6 ptya3 ptyde ptyr9 ptyv4 ptyyf sg1 tty49 ttyc7 ttyq2 ttyt9 ttyx4 vg1 ptya4 ptydf ptyra ptyv5 ptyz0 sg2 tty5 ttyc8 ttyq3 ttyta ttyx5 vga_arbiter ptya5 ptye0 ptyrb ptyv6 ptyz1 sg3 tty50 ttyc9 ttyq4 ttytb ttyx6 vhost-scsi ptya6 ptye1 ptyrc ptyv7 ptyz2 sg4 tty51 ttyca ttyq5 ttytc ttyx7 zero ptya7 ptye2 ptyrd ptyv8 ptyz3 sg5 tty52 ttycb ttyq6 ttytd ttyx8 zram0 ptya8 ptye3 ptyre ptyv9 ptyz4 shm tty53 ttycc ttyq7 ttyte ttyx9 zram1 ptya9 ptye4 ptyrf ptyva ptyz5 snapshot tty54 ttycd ttyq8 ttytf ttyxa ptyaa ptye5 ptys0 ptyvb ptyz6 stderr tty55 ttyce ttyq9 ttyu0 ttyxb ptyab ptye6 ptys1 ptyvc ptyz7 stdin tty56 ttycf ttyqa ttyu1 ttyxc ptyac ptye7 ptys2 ptyvd ptyz8 stdout tty57 ttyd0 ttyqb ttyu2 ttyxd ptyad ptye8 ptys3 ptyve ptyz9 synobios tty58 ttyd1 ttyqc ttyu3 ttyxe ash-4.4# ``` I pulled each of the drives and added them to my Win10 system using a USB adapter. Disk Management found them and wrote a GPT table. I created a partition but did not format it. Put the drives back in and still, the system does not see the two SSD's. Any ideas on what to try next?

kerem closed this issue

2026-03-12 17:23:33 +03:00

kerem commented

2026-03-12 17:23:39 +03:00

Author

Owner

@007revad commented on GitHub (Oct 8, 2024):

My first thought was you have M.2 SATA SSDs instead of M.2 NVMe drives... but WD Black are NVMe.

Check if there's any dust in the M.2 slots. Also check that the NVMe drives are fully inserted into the M.2 slots. And the NAS is shut down when you insert them.

I would actually delete the GPT table because DSM has a habit of not seeing drives that have Windows partitions on them.

Maybe also try without the 10Gbe add-in card installed just to see if that makes a difference..

@007revad commented on GitHub (Oct 8, 2024): My first thought was you have M.2 SATA SSDs instead of M.2 NVMe drives... but WD Black are NVMe. Check if there's any dust in the M.2 slots. Also check that the NVMe drives are fully inserted into the M.2 slots. And the NAS is shut down when you insert them. I would actually delete the GPT table because DSM has a habit of not seeing drives that have Windows partitions on them. Maybe also try without the 10Gbe add-in card installed just to see if that makes a difference..