[GH-ISSUE #137] Outlook Add-in not working anymore #62

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opened 2026-02-27 20:31:04 +03:00 by kerem · 1 comment
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Originally created by @gvankempen on GitHub (Jul 24, 2025).
Original GitHub issue: https://github.com/Set-OutlookSignatures/Set-OutlookSignatures/issues/137

Issue happens in the latest release

  • I confirm that the issue happens in the latest release of Set-OutlookSignatures

Previously solved issues and documentation

  • I have searched through issues, discussions and documentation, but have not found an answer to my issue

Code of Conduct

  • I agree to follow this project's Code of Conduct

What happens?

I have the Set-OutlookSignatures script up and running with issues. However the Outlook Add-in does not run anymore since I installed an update. The add-in is enabled, but no signatures are displayed. I have attached the logs that I have taken from Outlook Web. I have already checked everything I could think of, even recreated the whole plugin including the Entra App, but that did not solve the issue. Does anyone have an idea of what could be causing this issue?

addin-log.txt

Originally created by @gvankempen on GitHub (Jul 24, 2025). Original GitHub issue: https://github.com/Set-OutlookSignatures/Set-OutlookSignatures/issues/137 ### Issue happens in the latest release - [x] I confirm that the issue happens in the latest release of Set-OutlookSignatures ### Previously solved issues and documentation - [x] I have searched through issues, discussions and documentation, but have not found an answer to my issue ### Code of Conduct - [x] I agree to follow this project's Code of Conduct ### What happens? I have the Set-OutlookSignatures script up and running with issues. However the Outlook Add-in does not run anymore since I installed an update. The add-in is enabled, but no signatures are displayed. I have attached the logs that I have taken from Outlook Web. I have already checked everything I could think of, even recreated the whole plugin including the Entra App, but that did not solve the issue. Does anyone have an idea of what could be causing this issue? [addin-log.txt](https://github.com/user-attachments/files/21411577/addin-log.txt)
kerem 2026-02-27 20:31:04 +03:00
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@GruberMarkus commented on GitHub (Jul 24, 2025):

Dear @gvankempen,

the Outlook add-in is part of the Benefactor Circle add-on, for which there is no support here on GitHub.
Please open a support request with ExplicIT Consulting, the company behind the Benefactor Circle add-on.

The Outlook add-in log file you posted hints to a problem with the Benefactor Circle add-on performing the Benefactor Circle specific preparations for the Outlook add-in. You will find details about this in one of the last sections of your Set-OutlookSignatures log file.

Kind regards

Markus

<!-- gh-comment-id:3113518483 --> @GruberMarkus commented on GitHub (Jul 24, 2025): Dear @gvankempen, the Outlook add-in is part of the Benefactor Circle add-on, for which there is no support here on GitHub. Please [open a support request with ExplicIT Consulting](https://set-outlooksignatures.com/support/#fee-based-support ), the company behind the Benefactor Circle add-on. The Outlook add-in log file you posted hints to a problem with the Benefactor Circle add-on performing the Benefactor Circle specific preparations for the Outlook add-in. You will find details about this in one of the last sections of your Set-OutlookSignatures log file. Kind regards Markus
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starred/Set-OutlookSignatures-Set-OutlookSignatures#62
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