[GH-ISSUE #1035] [Bug] 2.35.2 ScreenToGif (.stg) saving error

kerem commented

2026-02-26 09:32:36 +03:00

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Originally created by @tony on GitHub (Dec 28, 2021).
Original GitHub issue: https://github.com/NickeManarin/ScreenToGif/issues/1035

Originally assigned to: @NickeManarin on GitHub.

Describe the bug
Saving project files has an error after 2.35 update.

Normal encoding of video (e.g. .webm, .mp4) works as anticipated.

To Reproduce
Steps to reproduce the behavior:

Create a recording
Save As
Project
Default (.stg)
Click Save

"Could not find file 'DriveLetter:\Users\username\APpData\Local\Temp\ScreenToGif\Recording<date>\Project.json'."

Expected behavior
Should save project files at it did before

Screenshots
If applicable, add screenshots to help explain your problem.

Temp directory

Desktop (please complete the following information):

OS: Win 11
Version 2.35.2

Additional context

2.34 worked
Fails with both No compression
Fails with .zip and .stg
The directory for Recording/<datetime> exists and it has images and Encode <> folders, but no Project.json
I've only tried 2.35.2, not 2.35.0 or 2.35.1

Originally created by @tony on GitHub (Dec 28, 2021). Original GitHub issue: https://github.com/NickeManarin/ScreenToGif/issues/1035 Originally assigned to: @NickeManarin on GitHub. **Describe the bug** Saving project files has an error after 2.35 update. Normal encoding of video (e.g. .webm, .mp4) works as anticipated. **To Reproduce** Steps to reproduce the behavior: 1. Create a recording 2. Save As 3. Project 4. Default (.stg) 5. Click Save "Could not find file 'DriveLetter:\Users\username\APpData\Local\Temp\ScreenToGif\Recording\<date>\Project.json'." **Expected behavior** Should save project files at it did before **Screenshots** If applicable, add screenshots to help explain your problem. ![image](https://user-images.githubusercontent.com/26336/147518018-3750aaa3-385d-4a3c-8347-b5ffd3afd02a.png) Temp directory ![image](https://user-images.githubusercontent.com/26336/147518198-a79ef362-dd1b-49c0-b7c5-494418c7ce84.png) ![image](https://user-images.githubusercontent.com/26336/147518215-c966c359-1cdb-40d1-bfc2-91c3ef2f917c.png) **Desktop (please complete the following information):** - OS: Win 11 - Version 2.35.2 **Additional context** - 2.34 worked - Fails with both No compression - Fails with .zip and .stg - The directory for `Recording/<datetime>` exists and it has images and `Encode <>` folders, but no `Project.json` - I've only tried 2.35.2, not 2.35.0 or 2.35.1

kerem

2026-02-26 09:32:36 +03:00

closed this issue
added the
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kerem commented

2026-02-26 09:32:37 +03:00

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@NickeManarin commented on GitHub (Dec 28, 2021):

Hi, just tested in here and it worked normally.

Before trying to export as a project, what steps did you take?

@NickeManarin commented on GitHub (Dec 28, 2021): Hi, just tested in here and it worked normally. Before trying to export as a project, what steps did you take?

kerem commented

2026-02-26 09:32:37 +03:00

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@tony commented on GitHub (Dec 28, 2021):

@NickeManarin It was my first attempt after upgrade

I'm not recreating it now either...

Perhaps it's overcome by evens on my system? Can I close? (I can recreate/reopen if I bump into again?)

P.S. Thank you for checking into this! I hope things are going well!

@tony commented on GitHub (Dec 28, 2021): @NickeManarin It was my first attempt after upgrade I'm not recreating it now either... Perhaps it's overcome by evens on my system? Can I close? (I can recreate/reopen if I bump into again?) P.S. Thank you for checking into this! I hope things are going well!

kerem commented

2026-02-26 09:32:37 +03:00

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@NickeManarin commented on GitHub (Dec 28, 2021):

Any anti-virus triggering some false positive and removing the file?
Usually that file is only removed by discarding the whole project, manually or via the cleaning task.

Yes, you can close it and if it ever appears again, you can just reopen this ticket.

Thank you for the detailed feedback! Have a nice day.

@NickeManarin commented on GitHub (Dec 28, 2021): Any anti-virus triggering some false positive and removing the file? Usually that file is only removed by discarding the whole project, manually or via the cleaning task. Yes, you can close it and if it ever appears again, you can just reopen this ticket. Thank you for the detailed feedback! Have a nice day.

kerem commented

2026-02-26 09:32:37 +03:00

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@tony commented on GitHub (Dec 28, 2021):

No antivirus that I can see

I am not sure why it happened 🤷

If I get it happening again I will try to get a more complete recreation

Have a good evening. I will donate again some time also. I am no longer on Patreon (due to leaving the platform, not dissatisfaction with you or ScreenToGif)

@tony commented on GitHub (Dec 28, 2021): No antivirus that I can see I am not sure why it happened 🤷 If I get it happening again I will try to get a more complete recreation Have a good evening. I will donate again some time also. I am no longer on Patreon (due to leaving the platform, not dissatisfaction with you or ScreenToGif)

kerem commented

2026-02-26 09:32:37 +03:00

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@tony commented on GitHub (Dec 28, 2021):

Actually, nevermind it happened again

@tony commented on GitHub (Dec 28, 2021): Actually, nevermind it happened again

kerem commented

2026-02-26 09:32:37 +03:00

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@tony commented on GitHub (Dec 28, 2021):

😆

@tony commented on GitHub (Dec 28, 2021): 😆

kerem commented

2026-02-26 09:32:37 +03:00

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@NickeManarin commented on GitHub (Dec 28, 2021):

😅

@NickeManarin commented on GitHub (Dec 28, 2021): 😅

kerem commented

2026-02-26 09:32:37 +03:00

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@NickeManarin commented on GitHub (Dec 28, 2021):

Ok, let's check, were did you get the app from? Github/Website, Store, chocolatey?

@NickeManarin commented on GitHub (Dec 28, 2021): Ok, let's check, were did you get the app from? Github/Website, Store, chocolatey?

kerem commented

2026-02-26 09:32:38 +03:00

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@tony commented on GitHub (Dec 28, 2021):

Is there a way I can collect a debug report?

FIle: C:\Users\username\Documents\ScreenToGif
My filename is like ?yyyy-MM-dd HH-mm-ss? - PR 1993- master @ 712eabc

@tony commented on GitHub (Dec 28, 2021): Is there a way I can collect a debug report? FIle: `C:\Users\username\Documents\ScreenToGif` My filename is like `?yyyy-MM-dd HH-mm-ss? - PR 1993- master @ 712eabc`

kerem commented

2026-02-26 09:32:38 +03:00

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@tony commented on GitHub (Dec 28, 2021):

via Updater.

@tony commented on GitHub (Dec 28, 2021): via Updater.

kerem commented

2026-02-26 09:32:38 +03:00

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@tony commented on GitHub (Dec 28, 2021):

Before that from the website, .msi file.

2.34

Then I upgraded via the updater

@tony commented on GitHub (Dec 28, 2021): Before that from the website, .msi file. 2.34 Then I upgraded via the updater

kerem commented

2026-02-26 09:32:38 +03:00

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@NickeManarin commented on GitHub (Dec 28, 2021):

If some error was triggered, it would be located at AppDirectory / ScreenToGif / Logs

@NickeManarin commented on GitHub (Dec 28, 2021): If some error was triggered, it would be located at AppDirectory / ScreenToGif / Logs

kerem commented

2026-02-26 09:32:38 +03:00

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@tony commented on GitHub (Dec 28, 2021):

Do you skype or telegram? I can screenshare with you

@tony commented on GitHub (Dec 28, 2021): Do you skype or telegram? I can screenshare with you

kerem commented

2026-02-26 09:32:38 +03:00

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@NickeManarin commented on GitHub (Dec 28, 2021):