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[GH-ISSUE #632] Installation doesn't proceed #518

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opened 2026-02-26 09:31:44 +03:00 by kerem · 12 comments
kerem commented 2026-02-26 09:31:44 +03:00
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Originally created by @saschanaz on GitHub (Apr 8, 2020).
Original GitHub issue: https://github.com/NickeManarin/ScreenToGif/issues/632

image

No UAC prompt on the taskbar and the cancel button doesn't respond. I'm using Windows 10 build 19041.153.

Originally created by @saschanaz on GitHub (Apr 8, 2020). Original GitHub issue: https://github.com/NickeManarin/ScreenToGif/issues/632 ![image](https://user-images.githubusercontent.com/3396686/78829105-0f0a6580-79e6-11ea-940b-6f0b09c22475.png) No UAC prompt on the taskbar and the cancel button doesn't respond. I'm using Windows 10 build 19041.153.
kerem 2026-02-26 09:31:44 +03:00
kerem commented 2026-02-26 09:31:44 +03:00
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@NickeManarin commented on GitHub (Apr 8, 2020):

I noticed that for some people the UAC prompt takes more time to appear.
For how long did you wait?

This process is handled by the MSI (Microsoft Installer), so I have no control.

<!-- gh-comment-id:611186380 --> @NickeManarin commented on GitHub (Apr 8, 2020): I noticed that for some people the UAC prompt takes more time to appear. For how long did you wait? This process is handled by the MSI (Microsoft Installer), so I have no control.
kerem commented 2026-02-26 09:31:45 +03:00
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@saschanaz commented on GitHub (Apr 8, 2020):

At least 10 minutes and zero progress. 🤔

But at least the cancel button should work?

<!-- gh-comment-id:611188019 --> @saschanaz commented on GitHub (Apr 8, 2020): At least 10 minutes and zero progress. 🤔 But at least the cancel button should work?
kerem commented 2026-02-26 09:31:45 +03:00
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@NickeManarin commented on GitHub (Apr 8, 2020):

Not when waiting for the UAC to appear. The process was already called...

Just to check, is this a new installation, a manual upgrade (you manually downloaded the update), or it was downloaded and started installing automatically by the app?

You can try to run the update manually as an admin. By using a command prompt.

  • Open Powershell as administrator:
  • Run this command (replacing the path to the installer): msiexec /i "pathtotheMSIfile"
<!-- gh-comment-id:611190556 --> @NickeManarin commented on GitHub (Apr 8, 2020): Not when waiting for the UAC to appear. The process was already called... Just to check, is this a new installation, a manual upgrade (you manually downloaded the update), or it was downloaded and started installing automatically by the app? You can try to run the update manually as an admin. By using a command prompt. - Open Powershell as administrator: - Run this command (replacing the path to the installer): `msiexec /i "pathtotheMSIfile"`
kerem commented 2026-02-26 09:31:45 +03:00
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@saschanaz commented on GitHub (Apr 9, 2020):

It's a new installation. I waited hours and it did nothing. Temporarily using a portable one.

<!-- gh-comment-id:611347736 --> @saschanaz commented on GitHub (Apr 9, 2020): It's a new installation. I waited hours and it did nothing. Temporarily using a portable one.
kerem commented 2026-02-26 09:31:45 +03:00
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@NickeManarin commented on GitHub (Apr 9, 2020):

Have you tried to run as admin via Powershell?

Btw, are you the administrator of the PC?
Do you have the UAC enabled?

<!-- gh-comment-id:611518160 --> @NickeManarin commented on GitHub (Apr 9, 2020): Have you tried to run as admin via Powershell? Btw, are you the administrator of the PC? Do you have the UAC enabled?
kerem commented 2026-02-26 09:31:45 +03:00
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@saschanaz commented on GitHub (Apr 9, 2020):

image

image

Well, it still doesn't do anything. It now insists a dialog is detected but I'm not seeing anything on my taskbar.

Do you have the UAC enabled?

Yes.

<!-- gh-comment-id:611520127 --> @saschanaz commented on GitHub (Apr 9, 2020): ![image](https://user-images.githubusercontent.com/3396686/78898576-517a8380-7a74-11ea-9222-fa6f4ed78fc4.png) ![image](https://user-images.githubusercontent.com/3396686/78898656-6f47e880-7a74-11ea-84fa-6c96a780f88d.png) Well, it still doesn't do anything. It now insists a dialog is detected but I'm not seeing anything on my taskbar. >Do you have the UAC enabled? Yes.
kerem commented 2026-02-26 09:31:45 +03:00
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@NickeManarin commented on GitHub (Apr 9, 2020):

You The installer should be doing this when running as admin:

Install

Anyway, I'm going to search for a cause.

<!-- gh-comment-id:611534848 --> @NickeManarin commented on GitHub (Apr 9, 2020): ~You~ The installer should be doing this when running as admin: ![Install](https://user-images.githubusercontent.com/14798947/78901638-000bcd80-7a4f-11ea-86d0-6849c0255ae1.gif) Anyway, I'm going to search for a cause.
kerem commented 2026-02-26 09:31:45 +03:00
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@saschanaz commented on GitHub (Apr 9, 2020):

You should be doing this when running as admin:

True, and I'm exactly doing that.

<!-- gh-comment-id:611555552 --> @saschanaz commented on GitHub (Apr 9, 2020): >You should be doing this when running as admin: True, and I'm exactly doing that.
kerem commented 2026-02-26 09:31:45 +03:00
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@NickeManarin commented on GitHub (Apr 9, 2020):

Oh no, I wanted to write "The installer should be doing this:". My mistake.

<!-- gh-comment-id:611556571 --> @NickeManarin commented on GitHub (Apr 9, 2020): Oh no, I wanted to write "The installer should be doing this:". My mistake.
kerem commented 2026-02-26 09:31:45 +03:00
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@saschanaz commented on GitHub (Apr 10, 2020):

Tried this again today with the same installer and it now works. Not sure what's the difference today. Feel free to close this.

<!-- gh-comment-id:611996918 --> @saschanaz commented on GitHub (Apr 10, 2020): Tried this again today with the same installer and it now works. Not sure what's the difference today. Feel free to close this.
kerem commented 2026-02-26 09:31:45 +03:00
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@NickeManarin commented on GitHub (Apr 10, 2020):

Oh nice!

Do you remember what changed? Did you restart the computer?

<!-- gh-comment-id:612021310 --> @NickeManarin commented on GitHub (Apr 10, 2020): Oh nice! Do you remember what changed? Did you restart the computer?
kerem commented 2026-02-26 09:31:45 +03:00
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@saschanaz commented on GitHub (Apr 10, 2020):

Do you remember what changed? Did you restart the computer?

Yes, and IMO that's the only possible reason. "RESTART YOUR MACHINE" 😂

<!-- gh-comment-id:612021900 --> @saschanaz commented on GitHub (Apr 10, 2020): >Do you remember what changed? Did you restart the computer? Yes, and IMO that's the only possible reason. "RESTART YOUR MACHINE" 😂
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