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[GH-ISSUE #339] Blank screen - Buttons invisible #281

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opened 2026-02-26 09:30:50 +03:00 by kerem · 9 comments

kerem commented

2026-02-26 09:30:50 +03:00

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Originally created by @xtbe on GitHub (Jun 16, 2018).
Original GitHub issue: https://github.com/NickeManarin/ScreenToGif/issues/339

Originally assigned to: @NickeManarin on GitHub.

When starting up the application I get a blank window where the buttons are not visible. Tried already several things but can't get it working.

OS: Windows 10 - April Update

Originally created by @xtbe on GitHub (Jun 16, 2018). Original GitHub issue: https://github.com/NickeManarin/ScreenToGif/issues/339 Originally assigned to: @NickeManarin on GitHub. When starting up the application I get a blank window where the buttons are not visible. Tried already several things but can't get it working. OS: Windows 10 - April Update ![snap1](https://user-images.githubusercontent.com/909796/41498404-1660744c-716d-11e8-983c-5c597ed56876.png)

kerem

2026-02-26 09:30:50 +03:00

closed this issue
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🔷Invalid / External
label

kerem commented

2026-02-26 09:30:51 +03:00

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@NickeManarin commented on GitHub (Jun 16, 2018):

Hi, this is the second feedback about this problem that I've got. I still don't know for sure what's happening. :/

I'm assuming that you are running the latest release (v2.13.3). Can you right click the ScreenToGif icon on your notification area (system tray)? Try opening the editor or the recording, etc.

This could be an issue with a video driver, can you share with me the name/model of your graphics processor? Also the driver version?

If you have multiple monitors, try draging the window to another monitor, just to check if the rendering starts to work.

I'm running W10 1803, build 17134.48 with a GeForce GTX 970, driver version 398.11 and the app is running fine.

@NickeManarin commented on GitHub (Jun 16, 2018): Hi, this is the second feedback about this problem that I've got. I still don't know for sure what's happening. :/ I'm assuming that you are running the latest release (v2.13.3). Can you right click the ScreenToGif icon on your notification area (system tray)? Try opening the editor or the recording, etc. This could be an issue with a video driver, can you share with me the name/model of your graphics processor? Also the driver version? If you have multiple monitors, try draging the window to another monitor, just to check if the rendering starts to work. I'm running W10 1803, build 17134.48 with a GeForce GTX 970, driver version 398.11 and the app is running fine.

kerem commented

2026-02-26 09:30:51 +03:00

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@NickeManarin commented on GitHub (Jun 16, 2018):

https://github.com/RickStrahl/MarkdownMonster/issues/136

The workaround would be to disable hardware acceleration.

@NickeManarin commented on GitHub (Jun 16, 2018): https://github.com/RickStrahl/MarkdownMonster/issues/136 The workaround would be to disable hardware acceleration.

kerem commented

2026-02-26 09:30:51 +03:00

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@xtbe commented on GitHub (Jun 16, 2018):

Hi,

It seems not possible to turn off Hardware Acceleration in Windows 10 (April update) this slider is gone.

I tried a few options by right-clicking in the sys tray, the "xxxxxx recording" options are displayed correctly. All the other ones result in blanks screens.

I'll see if I can find updated drivers for the GPU perhaps this could help.
UPDATE: I've the latest driver installed that is available for the laptop, result still the same

I agree this is probably a GPU (driver) error in combination with WPF

Only one monitor.
GPU running on the laptop with issues is an Intel HD Graphics HD5500. So this is an integrated GPU.

@xtbe commented on GitHub (Jun 16, 2018): Hi, It seems not possible to turn off Hardware Acceleration in Windows 10 (April update) this slider is gone. I tried a few options by right-clicking in the sys tray, the "xxxxxx recording" options are displayed correctly. All the other ones result in blanks screens. I'll see if I can find updated drivers for the GPU perhaps this could help. UPDATE: I've the latest driver installed that is available for the laptop, result still the same I agree this is probably a GPU (driver) error in combination with WPF Only one monitor. GPU running on the laptop with issues is an Intel HD Graphics HD5500. So this is an integrated GPU.

kerem commented

2026-02-26 09:30:51 +03:00

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@NickeManarin commented on GitHub (Jun 27, 2018):

Can you try using this version?
https://1drv.ms/u/s!Atz6mWWOy6N8oOUKTu2EmDtzWwLtTg

This version has the hardware acceleration disabled. The UI looks a bit laggy because of that.

@NickeManarin commented on GitHub (Jun 27, 2018): Can you try using this version? https://1drv.ms/u/s!Atz6mWWOy6N8oOUKTu2EmDtzWwLtTg This version has the hardware acceleration disabled. The UI looks a bit laggy because of that.

kerem commented

2026-02-26 09:30:51 +03:00

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@NickeManarin commented on GitHub (Jun 27, 2018):

Btw, the recorders work because they have "hardware acceleration" disabled by default.

Another user with the same problem has a Intel integrated graphics too. Maybe there's a correlation.

@NickeManarin commented on GitHub (Jun 27, 2018): Btw, the recorders work because they have "hardware acceleration" disabled by default. Another user with the same problem has a Intel integrated graphics too. Maybe there's a correlation.

kerem commented

2026-02-26 09:30:51 +03:00

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@xtbe commented on GitHub (Jun 27, 2018):

Tried with the version you asked to test and it works correctly.
I don't experience any real annoying lag.

Tnx a lot

@xtbe commented on GitHub (Jun 27, 2018): Tried with the version you asked to test and it works correctly. I don't experience any real annoying lag. Tnx a lot

kerem commented

2026-02-26 09:30:51 +03:00

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@choldgraf commented on GitHub (May 31, 2019):

Just a note that this started happening to me all of a sudden as well. It looks just like the image in the top thread. Also using integrated intel graphics.

@choldgraf commented on GitHub (May 31, 2019): Just a note that this started happening to me all of a sudden as well. It looks just like the image in the top thread. Also using integrated intel graphics.

kerem commented

2026-02-26 09:30:51 +03:00

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@NickeManarin commented on GitHub (Sep 27, 2019):

Try updating the graphics card driver. I'm not sure what's hapening.
WPF uses DirectX 9 to render its elements.

@NickeManarin commented on GitHub (Sep 27, 2019): Try updating the graphics card driver. I'm not sure what's hapening. WPF uses DirectX 9 to render its elements.

kerem commented

2026-02-26 09:30:51 +03:00

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@NickeManarin commented on GitHub (Sep 1, 2020):

Closed as external.

Anyway, if it happens again, run with hardware acceleration disabled by running the app in software rendering mode:

https://github.com/NickeManarin/ScreenToGif/wiki/Startup-parameters

@NickeManarin commented on GitHub (Sep 1, 2020): Closed as external. Anyway, if it happens again, run with hardware acceleration disabled by running the app in software rendering mode: https://github.com/NickeManarin/ScreenToGif/wiki/Startup-parameters

kerem referenced this issue

2026-03-01 18:46:47 +03:00

[GH-ISSUE #281] Feature request: Auto gif uploading #1599

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