[GH-ISSUE #320] Win 10 Enterprise Failure #265

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opened 2026-02-26 09:30:47 +03:00 by kerem · 9 comments

kerem commented 2026-02-26 09:30:47 +03:00

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Originally created by @GaalexxC on GitHub (May 12, 2018).
Original GitHub issue: https://github.com/NickeManarin/ScreenToGif/issues/320

This is an upgrade to previous version not new install. Running the latest Windows 10 version 1803 build 17661.1001. The April 2018 final Redstone build on the Insider fast ring. After several failures rebooted and same error. Could need refactoring for Win 10 as this is the final before Redstone 5. Ran the Windows compatibility troubleshooter and returned incompatible program Attached error:

BTW great app, love it!

Originally created by @GaalexxC on GitHub (May 12, 2018). Original GitHub issue: https://github.com/NickeManarin/ScreenToGif/issues/320 This is an upgrade to previous version not new install. Running the latest Windows 10 version 1803 build 17661.1001. The April 2018 final Redstone build on the Insider fast ring. After several failures rebooted and same error. Could need refactoring for Win 10 as this is the final before Redstone 5. Ran the Windows compatibility troubleshooter and returned incompatible program Attached error:   BTW great app, love it!

kerem closed this issue 2026-02-26 09:30:47 +03:00

kerem commented 2026-02-26 09:30:47 +03:00

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@vatterspun commented on GitHub (May 12, 2018):

Have you tried using the "Portable" install as a workaround?

<!-- gh-comment-id:388578621 --> @vatterspun commented on GitHub (May 12, 2018): Have you tried using the "Portable" install as a workaround?

kerem commented 2026-02-26 09:30:47 +03:00

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@GaalexxC commented on GitHub (May 12, 2018):

I am still able to use the previously installed version, 2.13, just unable to upgrade. Its working 100% fine so no big deal just wanted to make you aware of the upgrade issue.

<!-- gh-comment-id:388587410 --> @GaalexxC commented on GitHub (May 12, 2018): I am still able to use the previously installed version, 2.13, just unable to upgrade. Its working 100% fine so no big deal just wanted to make you aware of the upgrade issue. 

kerem commented 2026-02-26 09:30:47 +03:00

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@vatterspun commented on GitHub (May 13, 2018):

I haven't seen this issue but now that I think about it I may not have the latest version. I'll try to retest in the coming week or two with the current version.

<!-- gh-comment-id:388596038 --> @vatterspun commented on GitHub (May 13, 2018): I haven't seen this issue but now that I think about it I may not have the latest version. I'll try to retest in the coming week or two with the current version.

kerem commented 2026-02-26 09:30:47 +03:00

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@GaalexxC commented on GitHub (May 13, 2018):

Just some more info for you. I checked the error code 2503 and found some permissions and some other Windows installer issues associated with this code. I checked permissions as well as re-registered the Windows installer and restarted the Installer service. Also tried version 2.13.1 / 2.13.2 and had no luck, same issue. The Windows event logs had nothing more to say either just the error code, nothing more.
I was thinking about removing my version and trying a new install but worried I wouldn't be able to get it back in and really need it for screens of my work. I will keep on it and if I find anything or do happen to get it working will post. Thanks

<!-- gh-comment-id:388599825 --> @GaalexxC commented on GitHub (May 13, 2018): Just some more info for you. I checked the error code 2503 and found some permissions and some other Windows installer issues associated with this code. I checked permissions as well as re-registered the Windows installer and restarted the Installer service. Also tried version 2.13.1 / 2.13.2 and had no luck, same issue. The Windows event logs had nothing more to say either just the error code, nothing more. I was thinking about removing my version and trying a new install but worried I wouldn't be able to get it back in and really need it for screens of my work. I will keep on it and if I find anything or do happen to get it working will post. Thanks

kerem commented 2026-02-26 09:30:47 +03:00

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@NickeManarin commented on GitHub (May 13, 2018):

Error code 2503 is:

2503, Called RunScript when not marked in progress.

One user added this as a possible solution:

Problem is in permissions on "C:\Windows\Temp" folder.
Somehow Administrators-Full Control is not enough.
Added permissions as "" - Changed permissions and that was all I needed to do, Installer worked again.

One other possible solution is to check if the system has a correct date.

<!-- gh-comment-id:388600321 --> @NickeManarin commented on GitHub (May 13, 2018): Error code 2503 is: > 2503, Called RunScript when not marked in progress. One user added this as a possible solution: > Problem is in permissions on "C:\Windows\Temp" folder. > Somehow Administrators-Full Control is not enough. > Added permissions as "<My User>" - Changed permissions and that was all I needed to do, Installer worked again. One other possible solution is to check if the system has a correct date.

kerem commented 2026-02-26 09:30:47 +03:00

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@GaalexxC commented on GitHub (May 13, 2018):

Bingo! The issue is with Win 10 when you use your MS login to access your machine it creates a new admin for your account which is YOU (msloginemail) So I had all Admins with full permissions but the YOU (msloginemail) wasn't in the list. Added YOU (msloginemail) with full permissions and it installed perfectly. Gotta love Windows....

Thanks Nicke!

<!-- gh-comment-id:388600670 --> @GaalexxC commented on GitHub (May 13, 2018): Bingo! The issue is with Win 10 when you use your MS login to access your machine it creates a new admin for your account which is YOU (msloginemail) So I had all Admins with full permissions but the YOU (msloginemail) wasn't in the list. Added YOU (msloginemail) with full permissions and it installed perfectly. Gotta love Windows....  Thanks Nicke!

kerem commented 2026-02-26 09:30:47 +03:00

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@vatterspun commented on GitHub (May 13, 2018):

I guess this got resolved but I tested the installer version and it worked fine on my Win10x64 system. I did get an admin prompt, which might be part of the problem (I couldn’t take a screencap of it for some reason). Here’s my about screen:

<!-- gh-comment-id:388646937 --> @vatterspun commented on GitHub (May 13, 2018): I guess this got resolved but I tested the installer version and it worked fine on my Win10x64 system. I did get an admin prompt, which might be part of the problem (I couldn’t take a screencap of it for some reason). Here’s my about screen: 

kerem commented 2026-02-26 09:30:47 +03:00

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@GaalexxC commented on GitHub (May 14, 2018):

Version 1703 to 1803 major changes in Windows 10, almost a completely different OS matter of fact as it is a pre-requisite for Redstone 5 and I see many differences from previous builds. So I had no problem installing 2.13 many months ago before the Win 10 version upgrade last week to 1803. 95% of issues in Windows are permissions issues, too many users for an application when all you should have is the current logged in user as owner.

<!-- gh-comment-id:388672958 --> @GaalexxC commented on GitHub (May 14, 2018): Version 1703 to 1803 major changes in Windows 10, almost a completely different OS matter of fact as it is a pre-requisite for Redstone 5 and I see many differences from previous builds. So I had no problem installing 2.13 many months ago before the Win 10 version upgrade last week to 1803. 95% of issues in Windows are permissions issues, too many users for an application when all you should have is the current logged in user as owner. 

kerem commented 2026-02-26 09:30:47 +03:00

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@vatterspun commented on GitHub (May 14, 2018):

major changes in Windows 10, almost a completely different OS

I've heard frustrating from a number of other developers with the way Windows 10 makes drastic internal changes. It seems like previous versions of the OS attracted developers with being relatively stable and uniform, unlike the rapidly-changing MacOS and wide selection of Linux desktops. Now I wonder.

<!-- gh-comment-id:388681337 --> @vatterspun commented on GitHub (May 14, 2018): > major changes in Windows 10, almost a completely different OS I've heard frustrating from a number of other developers with the way Windows 10 makes drastic internal changes. It seems like previous versions of the OS attracted developers with being relatively stable and uniform, unlike the rapidly-changing MacOS and wide selection of Linux desktops. Now I wonder.

kerem referenced this issue 2026-03-01 18:46:41 +03:00

[GH-ISSUE #265] Window height of the editor #1586

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