[GH-ISSUE #721 ] Hang when start the app on mac OS 11.0.1... #717

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@NghiaTranUIT commented on GitHub (Dec 9, 2020):

Thanks for the crash report. I will check out on AppCenter to see clearly what the problem is 👍

Just wondering, which account role are you using? Admin or Guest or Normal user with limited permission?

I'm running Proxyman on macOS 11.0.1 but no issue.

Can you help me to remove the following folders and try again:

~/Library/Application Support/com.proxyman.NSProxy
~/.proxyman

@NghiaTranUIT commented on GitHub (Dec 9, 2020): Thanks for the crash report. I will check out on AppCenter to see clearly what the problem is 👍 1. Just wondering, which account role are you using? Admin or Guest or Normal user with limited permission? I'm running Proxyman on macOS 11.0.1 but no issue. Can you help me to remove the following folders and try again: - `~/Library/Application Support/com.proxyman.NSProxy` - `~/.proxyman`

kerem commented

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@huibin1984 commented on GitHub (Dec 9, 2020):

I'm the Normal user with limited permission.
It was working fine until one day it suddenly stopped.

After deleting the above files, the problem remains

@huibin1984 commented on GitHub (Dec 9, 2020): I'm the Normal user with limited permission. It was working fine until one day it suddenly stopped. After deleting the above files, the problem remains

kerem commented

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@NghiaTranUIT commented on GitHub (Dec 9, 2020):

Can you help me to delete this file too /Library/PrivilegedHelperTools/com.proxyman.NSProxy.HelperTool and try again. It's odd that ~~we haven't changed any big thing that causes the app hangs at launch time~~ (We support ARM64 )

@NghiaTranUIT commented on GitHub (Dec 9, 2020): Can you help me to delete this file too `/Library/PrivilegedHelperTools/com.proxyman.NSProxy.HelperTool` and try again. It's odd that ~~we haven't changed any big thing that causes the app hangs at launch time~~ (We support ARM64 )

kerem commented

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@NghiaTranUIT commented on GitHub (Dec 9, 2020):

If you don't mind, please try to download 2.12.0 (https://download.proxyman.io/21200/Proxyman_2.12.0.dmg). This build is before the ARM64 support.

@NghiaTranUIT commented on GitHub (Dec 9, 2020): If you don't mind, please try to download 2.12.0 (https://download.proxyman.io/21200/Proxyman_2.12.0.dmg). This build is before the ARM64 support.

kerem commented

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@huibin1984 commented on GitHub (Dec 9, 2020):

The problem remains after deleting /Library/PrivilegedHelperTools/com.proxyman.NSProxy.HelperTool and install 2.12.0
This problem is in my mac-mini, but my MBP is working right.

@huibin1984 commented on GitHub (Dec 9, 2020): The problem remains after deleting /Library/PrivilegedHelperTools/com.proxyman.NSProxy.HelperTool and install 2.12.0 This problem is in my mac-mini, but my MBP is working right.

kerem commented

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@NghiaTranUIT commented on GitHub (Dec 9, 2020):

If you don't mind, please download the latest build 2.14.2 that we've released https://github.com/ProxymanApp/Proxyman/releases/tag/2.14.2

@NghiaTranUIT commented on GitHub (Dec 9, 2020): If you don't mind, please download the latest build 2.14.2 that we've released https://github.com/ProxymanApp/Proxyman/releases/tag/2.14.2

kerem commented

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@CodeCooler commented on GitHub (Dec 9, 2020):

I'm having the same issue on a 2018 15" MacBook Pro running MacOS 11.0x (and later 11.1.x beta). For what it's worth, I'm seeing the following in the system log:

Dec  9 13:57:33 Buster Proxyman[1860]: getattrlist failed for /System/Library/Extensions/AppleIntelKBLGraphicsGLDriver.bundle/Contents/MacOS/AppleIntelKBLGraphicsGLDriver: #2: No such file or directory
Dec  9 13:57:33 Buster Proxyman[1860]: getattrlist failed for /Library/GPUBundles/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/ATIRadeonX4000SCLib.dylib: #2: No such file or directory
Dec  9 13:57:33 Buster Proxyman[1860]: getattrlist failed for /System/Library/Extensions/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/ATIRadeonX4000SCLib.dylib: #2: No such file or directory
Dec  9 13:57:33 Buster Proxyman[1860]: getattrlist failed for /System/Library/Frameworks/OpenGL.framework/Resources//GLRendererFloat.bundle/GLRendererFloat: #2: No such file or directory

@CodeCooler commented on GitHub (Dec 9, 2020): I'm having the same issue on a 2018 15" MacBook Pro running MacOS 11.0x (and later 11.1.x beta). For what it's worth, I'm seeing the following in the system log: ``` Dec 9 13:57:33 Buster Proxyman[1860]: getattrlist failed for /System/Library/Extensions/AppleIntelKBLGraphicsGLDriver.bundle/Contents/MacOS/AppleIntelKBLGraphicsGLDriver: #2: No such file or directory Dec 9 13:57:33 Buster Proxyman[1860]: getattrlist failed for /Library/GPUBundles/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/ATIRadeonX4000SCLib.dylib: #2: No such file or directory Dec 9 13:57:33 Buster Proxyman[1860]: getattrlist failed for /System/Library/Extensions/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/ATIRadeonX4000SCLib.dylib: #2: No such file or directory Dec 9 13:57:33 Buster Proxyman[1860]: getattrlist failed for /System/Library/Frameworks/OpenGL.framework/Resources//GLRendererFloat.bundle/GLRendererFloat: #2: No such file or directory ```

kerem commented

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@CodeCooler commented on GitHub (Dec 9, 2020):

For what it's worth, I managed to get 2.14.2 working, but it took some doing, and to be honest, I'm not sure which of the following steps was the silver bullet (I had previously tried them individually with no luck, but doing ALL of this worked).

To start, turn off any adblocker (I use Adguard by default, but yes, I had already disabled it to ensure it wasn't the culprit.
Then, I deleted all of the following files:

/Applications/Proxyman.app
/Library/LaunchDaemons/com.proxyman.NSProxy.HelperTool.plist
/Library/PrivilegedHelperTools/com.proxyman.NSProxy.HelperTool
~/Library/Application Support/com.proxyman.NSProxy
~/Library/Caches/Proxyman
~/Library/Caches/com.proxyman.NSProxy
~/Library/Preferences/com.proxyman.NSProxy.plist
~/Library/Saved Application State/com.proxyman.NSProxy.savedState

I then shut down the MacBook Pro and restarted...
Next, I installed the 2.12.0 version mentioned above.
Then I rebooted again (because why not?)
I Launched Proxyman 2.12.0 and set it up as if was brand new (ensuring its certificate, etc was installed)
It worked! So I closed it.
Upon relaunching it, I allowed it to update to the latest version (2.14.2).
When it reopened... it WORKS!

I noticed it's still registered with my license, so I assume that must be stored in the keychain itself.

@CodeCooler commented on GitHub (Dec 9, 2020): For what it's worth, I managed to get 2.14.2 working, but it took some doing, and to be honest, I'm not sure which of the following steps was the silver bullet (I had previously tried them individually with no luck, but doing ALL of this worked). 1. To start, turn off any adblocker (I use Adguard by default, but yes, I had already disabled it to ensure it wasn't the culprit. 2. Then, I deleted all of the following files: * /Applications/Proxyman.app * /Library/LaunchDaemons/com.proxyman.NSProxy.HelperTool.plist * /Library/PrivilegedHelperTools/com.proxyman.NSProxy.HelperTool * ~/Library/Application Support/com.proxyman.NSProxy * ~/Library/Caches/Proxyman * ~/Library/Caches/com.proxyman.NSProxy * ~/Library/Preferences/com.proxyman.NSProxy.plist * ~/Library/Saved Application State/com.proxyman.NSProxy.savedState 3. I then shut down the MacBook Pro and restarted... 4. Next, I installed the [2.12.0 version mentioned above](https://download.proxyman.io/21200/Proxyman_2.12.0.dmg). 5. Then I rebooted again (because why not?) 6. I Launched Proxyman 2.12.0 and set it up as if was brand new (ensuring its certificate, etc was installed) 7. It worked! So I closed it. 8. Upon relaunching it, I allowed it to update to the latest version (2.14.2). 9. When it reopened... it WORKS! I noticed it's still registered with my license, so I assume that must be stored in the keychain itself.

kerem commented

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@NghiaTranUIT commented on GitHub (Dec 10, 2020):

Thanks for your input @CodeCooler

If we delete all Proxyman's personal file at:

~/Library/Application Support/com.proxyman.NSProxy
~/.proxyman
/Library/PrivilegedHelperTools/com.proxyman.NSProxy.HelperTool

but it doesn't fix the problem, it means something wrong with the OS I assume:

~/Library/Caches/Proxyman
~/Library/Caches/com.proxyman.NSProxy
~/Library/Preferences/com.proxyman.NSProxy.plist
~/Library/Saved Application State/com.proxyman.NSProxy.savedState

The above files are cached by the system.

I remember that few users told us that they can clear the Proxyman app by using CleanMyMac and it also works too.

@huibin1984 Can you try this solution 😄

@NghiaTranUIT commented on GitHub (Dec 10, 2020): Thanks for your input @CodeCooler If we delete all Proxyman's personal file at: - `~/Library/Application Support/com.proxyman.NSProxy` - `~/.proxyman` - `/Library/PrivilegedHelperTools/com.proxyman.NSProxy.HelperTool` but it doesn't fix the problem, it means something wrong with the OS I assume: ``` ~/Library/Caches/Proxyman ~/Library/Caches/com.proxyman.NSProxy ~/Library/Preferences/com.proxyman.NSProxy.plist ~/Library/Saved Application State/com.proxyman.NSProxy.savedState ``` The above files are cached by the system. ----------------- I remember that few users told us that they can clear the Proxyman app by using CleanMyMac and it also works too. @huibin1984 Can you try this solution 😄

kerem commented

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@huibin1984 commented on GitHub (Dec 10, 2020):

It works. Thanks @CodeCooler @NghiaTranUIT

@huibin1984 commented on GitHub (Dec 10, 2020): It works. Thanks @CodeCooler @NghiaTranUIT

kerem commented

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@NghiaTranUIT commented on GitHub (Dec 10, 2020):

Hey @huibin1984 @CodeCooler, if you don't mind, please send me those files in your Trash Bin to nghia@proxyman.io

I would like to investigate it since I couldn't reproduce it on my machine 😄

@NghiaTranUIT commented on GitHub (Dec 10, 2020): Hey @huibin1984 @CodeCooler, if you don't mind, please send me those files in your Trash Bin to nghia@proxyman.io I would like to investigate it since I couldn't reproduce it on my machine 😄

kerem commented

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@CodeCooler commented on GitHub (Dec 10, 2020):

Hey @huibin1984 @CodeCooler, if you don't mind, please send me those files in your Trash Bin

Good thought! Unfortunately, I habitually empty the trash over the course of a day, and no longer have them available. Sorry!

@CodeCooler commented on GitHub (Dec 10, 2020): > Hey @huibin1984 @CodeCooler, if you don't mind, please send me those files in your Trash Bin Good thought! Unfortunately, I habitually empty the trash over the course of a day, and no longer have them available. Sorry!

kerem commented

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@NghiaTranUIT commented on GitHub (Dec 10, 2020):

Don't worry. It's just in case 👍 I will keep investigating the bug 🐛

@NghiaTranUIT commented on GitHub (Dec 10, 2020): Don't worry. It's just in case 👍 I will keep investigating the bug 🐛

kerem commented

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@huibin1984 commented on GitHub (Dec 10, 2020):

Hey @huibin1984 @CodeCooler, if you don't mind, please send me those files in your Trash Bin to nghia@proxyman.io

I would like to investigate it since I couldn't reproduce it on my machine 😄

Sorry! I delete files by rm -rf, the trash is empty, too

@huibin1984 commented on GitHub (Dec 10, 2020): > Hey @huibin1984 @CodeCooler, if you don't mind, please send me those files in your Trash Bin to [nghia@proxyman.io](mailto:nghia@proxyman.io) > > I would like to investigate it since I couldn't reproduce it on my machine 😄 Sorry! I delete files by `rm -rf`, the trash is empty, too

kerem commented

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@nirev commented on GitHub (Dec 30, 2020):

I think this has been happening to me too. I'm experiencing it now and will try the proposed solution.
I have Proxyman installed via Setapp. The last time it happened I completely uninstalled it and did a fresh install of the app, and it worked for about a week. Now it's crashing again, as soon as I open the app.

Here the crash summary:

Date/Time:        2020-12-30 09:52:11 -0300
End time:         2020-12-30 09:54:24 -0300
OS Version:       Mac OS X 10.15.7 (Build 19H114)
Architecture:     x86_64h
Report Version:   29

Data Source:      Stackshots
Shared Cache:     0x51ab000 FE24C9BC-9F5D-35B3-B4F3-0CA42A00ECE9

Command:          Proxyman
Path:             /Applications/Setapp/Proxyman.app/Contents/MacOS/Proxyman
Identifier:       com.proxyman.NSProxy-setapp
Version:          2.15.2 (21520)
Parent:           launchd [1]
PID:              3896

Event:            hang
Duration:         132.60s
Duration Sampled: 1.00s (process was unresponsive for 132 seconds before sampling)
Steps:            10 (100ms sampling interval)

Hardware model:   MacBookPro11,1

Full crash info:
2020-12-30-proxyman-crash-info.txt

Going to try the proposed solution and report back.

~/Library/Caches/Proxyman -> empty
~/Library/Caches/com.proxyman.NSProxy-setapp -> removed, app still crashes
~/Library/Saved Application State/com.proxyman.NSProxy-setapp.savedState/ -> removed, app stars and works!

@nirev commented on GitHub (Dec 30, 2020): I think this has been happening to me too. I'm experiencing it now and will try the proposed solution. I have Proxyman installed via Setapp. The last time it happened I completely uninstalled it and did a fresh install of the app, and it worked for about a week. Now it's crashing again, as soon as I open the app. Here the crash summary: ``` Date/Time: 2020-12-30 09:52:11 -0300 End time: 2020-12-30 09:54:24 -0300 OS Version: Mac OS X 10.15.7 (Build 19H114) Architecture: x86_64h Report Version: 29 Data Source: Stackshots Shared Cache: 0x51ab000 FE24C9BC-9F5D-35B3-B4F3-0CA42A00ECE9 Command: Proxyman Path: /Applications/Setapp/Proxyman.app/Contents/MacOS/Proxyman Identifier: com.proxyman.NSProxy-setapp Version: 2.15.2 (21520) Parent: launchd [1] PID: 3896 Event: hang Duration: 132.60s Duration Sampled: 1.00s (process was unresponsive for 132 seconds before sampling) Steps: 10 (100ms sampling interval) Hardware model: MacBookPro11,1 ``` Full crash info: [2020-12-30-proxyman-crash-info.txt](https://github.com/ProxymanApp/Proxyman/files/5754272/2020-12-30-proxyman-crash-info.txt) Going to try the proposed solution and report back. --- `~/Library/Caches/Proxyman` -> empty `~/Library/Caches/com.proxyman.NSProxy-setapp` -> removed, app still crashes `~/Library/Saved Application State/com.proxyman.NSProxy-setapp.savedState/` -> removed, app stars and works!

kerem commented

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@NghiaTranUIT commented on GitHub (Dec 30, 2020):

If you don't mind, please backup the file at ~/.proxyman and ~/Library/Application Support/com.proxyman.NSProxy-setapp and send to me at nghia@proxyman.io or support@proxyman.io

Since your app is from Setapp, so the path might be different (suffix with -setapp)
I would like to investigate the hang at launch time 👍

@NghiaTranUIT commented on GitHub (Dec 30, 2020): If you don't mind, please backup the file at `~/.proxyman` and `~/Library/Application Support/com.proxyman.NSProxy-setapp` and send to me at nghia@proxyman.io or support@proxyman.io Since your app is from Setapp, so the path might be different (suffix with -setapp) I would like to investigate the hang at launch time 👍

kerem commented

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@nirev commented on GitHub (Dec 30, 2020):

@NghiaTranUIT done! sent the contents of savedState, as that was what did the trick

@nirev commented on GitHub (Dec 30, 2020): @NghiaTranUIT done! sent the contents of `savedState`, as that was what did the trick

kerem commented

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@paulustwo commented on GitHub (Jan 5, 2021):

Returning to work on my DTK with 11.1 beta I now find that Proxyman just hangs with the beachball, I didn't wait for a crash it it comes later.

I installed the latest version of Proxyman this still happens.

Deleting ~/Library/Saved Application State/com.proxyman.NSProxy-setapp.savedState/ worked 👍

@paulustwo commented on GitHub (Jan 5, 2021): Returning to work on my DTK with 11.1 beta I now find that Proxyman just hangs with the beachball, I didn't wait for a crash it it comes later. I installed the latest version of Proxyman this still happens. Deleting ~/Library/Saved Application State/com.proxyman.NSProxy-setapp.savedState/ worked 👍

kerem commented

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@NghiaTranUIT commented on GitHub (Jan 5, 2021):

Thanks for the input @paulustwo. I'm still not sure why this file causes the problem.

In my machine, this file ~/Library/Saved Application State/com.proxyman.NSProxy-setapp.savedState does not exist if the Proxyman is closed, and is generated by the system when I open the Proxyman.

So, if you find this file exists even though the app is closed. It might be the system bug 😔

@NghiaTranUIT commented on GitHub (Jan 5, 2021): Thanks for the input @paulustwo. I'm still not sure why this file causes the problem. In my machine, this file `~/Library/Saved Application State/com.proxyman.NSProxy-setapp.savedState` does not exist if the Proxyman is closed, and is generated by the system when I open the Proxyman. So, if you find this file exists even though the app is closed. It might be the system bug 😔

kerem commented

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@cameroncooke commented on GitHub (Jan 15, 2021):

Can +1 this issue as mentioned on gitter. But resolved for me after launching multiple times and last time launched with the shift key held down. It turns out holding down the "shift" key when starting an app prevents macOS from resuming the window from the previous session and in my case fixed the issue.

@cameroncooke commented on GitHub (Jan 15, 2021): Can +1 this issue as mentioned on gitter. But resolved for me after launching multiple times and last time launched with the shift key held down. It turns out holding down the "shift" key when starting an app prevents macOS from resuming the window from the previous session and in my case fixed the issue.

kerem commented

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@NghiaTranUIT commented on GitHub (Jan 15, 2021):

Yes, for anyone that encounters this strange issue, please:

Copy the file at ~/Library/Saved Application State/com.proxyman.NSProxy.savedState and share it to nghia@proxyman.io (I appreciate it since I can reproduce the bug)
Delete this file or Hold the SHIFT Key while opening the app. It will fix the problem 👍

@NghiaTranUIT commented on GitHub (Jan 15, 2021): Yes, for anyone that encounters this strange issue, please: 1. Copy the file at `~/Library/Saved Application State/com.proxyman.NSProxy.savedState` and share it to nghia@proxyman.io (I appreciate it since I can reproduce the bug) 2. Delete this file or Hold the SHIFT Key while opening the app. It will fix the problem 👍

kerem commented

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@NghiaTranUIT commented on GitHub (Jan 16, 2021):

Good news @cameroncooke @paulustwo @nirev @huibin1984 @CodeCooler 🎉

This bug is fixed with this BETA build: https://proxyman.s3.us-east-2.amazonaws.com/beta/Proxyman_2.16.0_Fix_Beach_Ball_At_Launch.dmg

I will wrap it up and release a hot-fix today. Thanks all for reporting the bug 🙌

@NghiaTranUIT commented on GitHub (Jan 16, 2021): Good news @cameroncooke @paulustwo @nirev @huibin1984 @CodeCooler 🎉 This bug is fixed with this BETA build: https://proxyman.s3.us-east-2.amazonaws.com/beta/Proxyman_2.16.0_Fix_Beach_Ball_At_Launch.dmg I will wrap it up and release a hot-fix today. Thanks all for reporting the bug 🙌

kerem commented

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@nirev commented on GitHub (Jan 16, 2021):

Really glad to hear that, @NghiaTranUIT!
Would you mind explaining what was the issue? I'm curious about what it was!

Thank you again!

@nirev commented on GitHub (Jan 16, 2021): Really glad to hear that, @NghiaTranUIT! Would you mind explaining what was the issue? I'm curious about what it was! Thank you again!

kerem commented

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@NghiaTranUIT commented on GitHub (Jan 17, 2021):

@nirev It's my fault when implementing Atlantis Server (https://github.com/ProxymanApp/atlantis).

It requires that "Close windows when quitting the app" is unchecked in System Preference -> General
If we open Proxyman with multiple tabs and hit CMD+Q to quit the app. Next time, the OS will attempt to open multiple tabs again, and Atlantis Service would start multiple times => Causes beach ball problem.

=> I just need to add a safeguard to make sure one Atlantis Service is initialized and it fixes the bug 🎉

@NghiaTranUIT commented on GitHub (Jan 17, 2021): @nirev It's my fault when implementing Atlantis Server (https://github.com/ProxymanApp/atlantis). 1. It requires that "Close windows when quitting the app" is unchecked in System Preference -> General 2. If we open Proxyman with multiple tabs and hit CMD+Q to quit the app. Next time, the OS will attempt to open multiple tabs again, and Atlantis Service would start multiple times => Causes beach ball problem. => I just need to add a safeguard to make sure one Atlantis Service is initialized and it fixes the bug 🎉

kerem commented

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@nirev commented on GitHub (Jan 17, 2021):

Thank you for the explanation! Makes perfect sense!

@nirev commented on GitHub (Jan 17, 2021): Thank you for the explanation! Makes perfect sense!

kerem commented

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@cameroncooke commented on GitHub (Jan 17, 2021):

Thanks again @NghiaTranUIT for the quick turnaround on this fix, much appreciated. I've downloaded the Beta so will let you know if I have any more issues.

@cameroncooke commented on GitHub (Jan 17, 2021): Thanks again @NghiaTranUIT for the quick turnaround on this fix, much appreciated. I've downloaded the Beta so will let you know if I have any more issues.

kerem commented

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@songjiachao commented on GitHub (Feb 19, 2021):

mac big sur 11.2.1 (20D74)
proxyman 2.18.0
has the same problem

@songjiachao commented on GitHub (Feb 19, 2021): mac big sur 11.2.1 (20D74) proxyman 2.18.0 has the same problem

kerem commented

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@NghiaTranUIT commented on GitHub (Feb 19, 2021):

Hey @songjiachao please delete the following files:

~/Library/Saved Application State/com.proxyman.NSProxy.savedState
~/Library/Saved Application State/com.proxyman.NSProxy-setapp.savedState

and try again

@NghiaTranUIT commented on GitHub (Feb 19, 2021): Hey @songjiachao please delete the following files: - `~/Library/Saved Application State/com.proxyman.NSProxy.savedState` - `~/Library/Saved Application State/com.proxyman.NSProxy-setapp.savedState` and try again

kerem commented

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@songjiachao commented on GitHub (Feb 19, 2021):

Hey @songjiachao please delete the following files:

~/Library/Saved Application State/com.proxyman.NSProxy.savedState

~/Library/Saved Application State/com.proxyman.NSProxy-setapp.savedState

and try again

I can't find the files in /Library/Saved Application State

@songjiachao commented on GitHub (Feb 19, 2021): > Hey @songjiachao please delete the following files: > > * `~/Library/Saved Application State/com.proxyman.NSProxy.savedState` > * `~/Library/Saved Application State/com.proxyman.NSProxy-setapp.savedState` > > and try again I can't find the files in /Library/Saved Application State ![image](https://user-images.githubusercontent.com/70792885/108451654-28389f80-72a2-11eb-9b9c-f3a62075abe5.png)

kerem commented