[GH-ISSUE #1488] CLI returns with error code. Please contact us at support@proxyman.io #1481

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opened 2026-03-03 19:51:51 +03:00 by kerem · 1 comment

kerem commented

2026-03-03 19:51:51 +03:00

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Originally created by @gordianknot007 on GitHub (Jan 5, 2023).
Original GitHub issue: https://github.com/ProxymanApp/Proxyman/issues/1488

Originally assigned to: @NghiaTranUIT on GitHub.

Description

The error condition "CLI returns with error code. Please contact us at support@proxyman.io" is raised when attempting to Install & Trust the Proxyman CA Certificate

Steps to Reproduce

Install Proxyman
Select the Preferences Menu Item
On the General Tab, select the "Generate New..." button
Select the "Install & trust" button
The error condition will be raised

Current Behavior

Proxyman Error - CLI.pdf

Expected Behavior

The certificate should be installed successfully.

Environment

App version: e.g Proxyman 3.15.0
macOS version: macOS Monterey version 12.6

Originally created by @gordianknot007 on GitHub (Jan 5, 2023). Original GitHub issue: https://github.com/ProxymanApp/Proxyman/issues/1488 Originally assigned to: @NghiaTranUIT on GitHub. ## Description  The error condition "CLI returns with error code. Please contact us at support@proxyman.io" is raised when attempting to Install & Trust the Proxyman CA Certificate ## Steps to Reproduce  1. Install Proxyman 2. Select the Preferences Menu Item 3. On the General Tab, select the "Generate New..." button 4. Select the "Install & trust" button 5. The error condition will be raised ## Current Behavior  [Proxyman Error - CLI.pdf](https://github.com/ProxymanApp/Proxyman/files/10356270/Proxyman.Error.-.CLI.pdf) ## Expected Behavior  The certificate should be installed successfully. ## Environment - App version: e.g Proxyman [3.15.0]([url]([url](url))) - macOS version: macOS Monterey version 12.6

kerem added the

bug

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2026-03-03 19:51:51 +03:00

kerem commented

2026-03-03 19:51:51 +03:00

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@NghiaTranUIT commented on GitHub (Jan 6, 2023):

@gordianknot007 from your log, it seems the file ~/.proxyman/proxyman-openssl.cnf could not be generated during generating the certificate.

If you don't mind, please go to Help Menu -> Advanced -> Factory Reset.

It might fix your issue.

If it doens't work again, let's use this Beta build: https://proxyman.s3.us-east-2.amazonaws.com/beta/Proxyman_3.15.0_Fix_invalid_path_when_generating_the_Certificate.dmg

I discover that there is a bug if your User Name has a space / special characters.

@NghiaTranUIT commented on GitHub (Jan 6, 2023): @gordianknot007 from your log, it seems the file `~/.proxyman/proxyman-openssl.cnf` could not be generated during generating the certificate. If you don't mind, please go to Help Menu -> Advanced -> Factory Reset. It might fix your issue. If it doens't work again, let's use this Beta build: https://proxyman.s3.us-east-2.amazonaws.com/beta/Proxyman_3.15.0_Fix_invalid_path_when_generating_the_Certificate.dmg I discover that there is a bug if your User Name has a space / special characters.