[GH-ISSUE #1595] [Bug]: The game closes the moment I turn it on and can't be reopened even if I tried.. more like crashes. #992

New issue

Closed

opened 2026-03-03 19:02:50 +03:00 by kerem · 1 comment

kerem commented

2026-03-03 19:02:50 +03:00

Owner

Originally created by @GabrielTungjang on GitHub (Jul 17, 2024).
Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/1595

Describe the bug

The game doesn't open

Steps to reproduce

Download Genshin

Expected behaviour

Game opened

Crash log

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               GenshinImpact [10800]
Path:                  /Users/USER/*/Genshin Impact.app/GenshinImpact
Identifier:            com.miHoYo.GenshinImpact
Version:               4.8.0 (836)
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2024-07-17 22:16:51.0723 +0530
OS Version:            macOS 14.5 (23F79)
Report Version:        12
Anonymous UUID:        3063E3E1-72C0-EAE6-35F6-D2D9C1136F34

Sleep/Wake UUID:       73E3BEA3-935C-4592-95DB-87895EE733D1

Time Awake Since Boot: 61000 seconds
Time Since Wake:       1443 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BREAKPOINT (SIGTRAP)
Exception Codes:       0x0000000000000001, 0x000000019739bfcc

Termination Reason:    Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process:   exc handler [10800]

Application Specific Signatures:
The code signature is not valid: The operation couldn’t be completed. (OSStatus error -67030.)

Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   libsystem_secinit.dylib       	       0x19739bfcc _libsecinit_appsandbox.cold.12 + 60
1   libsystem_secinit.dylib       	       0x19739af94 _libsecinit_appsandbox + 1764
2   libsystem_trace.dylib         	       0x18a484598 _os_activity_initiate_impl + 64
3   libsystem_secinit.dylib       	       0x19739a85c _libsecinit_initializer + 80
4   libSystem.B.dylib             	       0x1973b1664 libSystem_initializer + 280
5   dyld                          	       0x18a3c505c invocation function for block in dyld4::Loader::findAndRunAllInitializers(dyld4::RuntimeState&) const::$_0::operator()() const + 168
6   dyld                          	       0x18a403308 invocation function for block in dyld3::MachOAnalyzer::forEachInitializer(Diagnostics&, dyld3::MachOAnalyzer::VMAddrConverter const&, void (unsigned int) block_pointer, void const*) const + 340
7   dyld                          	       0x18a3f699c invocation function for block in dyld3::MachOFile::forEachSection(void (dyld3::MachOFile::SectionInfo const&, bool, bool&) block_pointer) const + 496
8   dyld                          	       0x18a3a62fc dyld3::MachOFile::forEachLoadCommand(Diagnostics&, void (load_command const*, bool&) block_pointer) const + 300
9   dyld                          	       0x18a3f5930 dyld3::MachOFile::forEachSection(void (dyld3::MachOFile::SectionInfo const&, bool, bool&) block_pointer) const + 192
10  dyld                          	       0x18a402e1c dyld3::MachOAnalyzer::forEachInitializer(Diagnostics&, dyld3::MachOAnalyzer::VMAddrConverter const&, void (unsigned int) block_pointer, void const*) const + 516
11  dyld                          	       0x18a3c1070 dyld4::Loader::findAndRunAllInitializers(dyld4::RuntimeState&) const + 524
12  dyld                          	       0x18a3cad28 dyld4::PrebuiltLoader::runInitializers(dyld4::RuntimeState&) const + 44
13  dyld                          	       0x18a3e435c dyld4::APIs::runAllInitializersForMain() + 84
14  dyld                          	       0x18a3aaf7c dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3156
15  dyld                          	       0x18a3a9edc start + 1844


Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000060   x1: 0x000000012de04d5c   x2: 0x0000000000000000   x3: 0x000000016f005000
    x4: 0xffffffffbedffd3c   x5: 0x0000000000000020   x6: 0x000000016f004f80   x7: 0x0000000000000210
    x8: 0x00000001f1435168   x9: 0x00ce2333900d00e2  x10: 0x0000000000000200  x11: 0x0000000000000060
   x12: 0x0000000000000000  x13: 0x00000000000007fd  x14: 0x000000008265d012  x15: 0x0000000000000012
   x16: 0x000000018a543590  x17: 0x00000001fc9221f0  x18: 0x0000000000000000  x19: 0x000000012de04d1c
   x20: 0x000000016f004fe0  x21: 0x00000000000001f5  x22: 0x0000000000000000  x23: 0x00000000000003e8
   x24: 0x000000019739ccb5  x25: 0x000000019739cd05  x26: 0x0000000000000000  x27: 0x0000000000000001
   x28: 0x000000019739cd49   fp: 0x000000016f004fa0   lr: 0x236b00019739bfc0
    sp: 0x000000016f004f80   pc: 0x000000019739bfcc cpsr: 0x60001000
   far: 0x0000000000000000  esr: 0xf2000001 (Breakpoint) brk 1

Binary Images:
       0x1103f8000 -        0x110657fff com.hoyoverse.sdk.Telemetry (100.4877.0) <4c4c4472-5555-3144-a158-b24d4047f7e4> /Users/USER/Library/Containers/io.playcover.PlayCover/*/com.miHoYo.GenshinImpact.app/Frameworks/Telemetry.framework/Telemetry
       0x110dcc000 -        0x110fabfff io.playcover.PlayTools (1.1.7) <927fbc87-0a27-3d48-88c7-fd7e324afd39> /Users/USER/Library/Frameworks/PlayTools.framework/PlayTools
       0x100df4000 -        0x10db5ffff com.miHoYo.GenshinImpact (4.8.0) <ebe00133-b4fe-346d-9675-87263c577609> /Users/USER/Library/Containers/io.playcover.PlayCover/*/com.miHoYo.GenshinImpact.app/GenshinImpact
       0x197399000 -        0x19739cffb libsystem_secinit.dylib (*) <d7285456-42b8-36b2-84bb-a3b4a385c701> /usr/lib/system/libsystem_secinit.dylib
       0x18a47d000 -        0x18a497fff libsystem_trace.dylib (*) <fec4ece0-45b9-3e80-94b1-b733f332e676> /usr/lib/system/libsystem_trace.dylib
       0x1973b0000 -        0x1973b1fff libSystem.B.dylib (*) <b5e49904-efc0-3bb7-9156-0c6811b8c533> /usr/lib/libSystem.B.dylib
       0x18a3a4000 -        0x18a42ca17 dyld (*) <37bbc384-0755-31c7-a808-0ed49e44dd8e> /usr/lib/dyld
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
       0x18a541000 -        0x18a57dff7 libsystem_malloc.dylib (*) <c6337a38-2b5c-3805-95e8-cf1786e2f4e7> /usr/lib/system/libsystem_malloc.dylib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.6G resident=0K(0%) swapped_out_or_unallocated=1.6G(100%)
Writable regions: Total=680.3M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=680.3M(100%)

                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Activity Tracing                   256K        1 
Kernel Alloc Once                   32K        1 
MALLOC                           659.2M       15 
MALLOC guard page                   96K        6 
STACK GUARD                       56.0M        1 
Stack                             8176K        1 
__AUTH                            4199K      592 
__AUTH_CONST                      40.0M      837 
__CTF                               824        1 
__DATA                            48.1M      822 
__DATA_CONST                      44.0M      846 
__DATA_DIRTY                      2727K      317 
__FONT_DATA                          4K        1 
__LINKEDIT                       543.0M        4 
__LLVM_COV                         256K        1 
__OBJC_RO                         71.9M        2 
__OBJC_RW                         2199K        1 
__TEXT                             1.1G      869 
dyld private memory               4384K        4 
shared memory                       32K        2 
===========                     =======  ======= 
TOTAL                              2.5G     4324 



-----------
Full Report
-----------

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Model: Mac14,2, BootROM 10151.121.1, proc 8:4:4 processors, 8 GB, SMC 
Graphics: Apple M2, Apple M2, Built-In
Display: Color LCD, 2560 x 1664 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Micron
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: Apr  4 2024 20:37:43 version 20.103.14.0.8.7.174 FWID 01-95f1e684
AirPort: 
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Air, Apple Inc.
Thunderbolt Bus: MacBook Air, Apple Inc.

What version of PlayCover are you using?

3.0.0

What version of macOS are you using?

Sonoma (macOS 14)

Issue Language

Yes my issue is written in English

Originally created by @GabrielTungjang on GitHub (Jul 17, 2024). Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/1595 ### Describe the bug The game doesn't open ### Steps to reproduce Download Genshin ### Expected behaviour Game opened ### Crash log ```shell ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: GenshinImpact [10800] Path: /Users/USER/*/Genshin Impact.app/GenshinImpact Identifier: com.miHoYo.GenshinImpact Version: 4.8.0 (836) Code Type: ARM-64 (Native) Parent Process: launchd [1] User ID: 501 Date/Time: 2024-07-17 22:16:51.0723 +0530 OS Version: macOS 14.5 (23F79) Report Version: 12 Anonymous UUID: 3063E3E1-72C0-EAE6-35F6-D2D9C1136F34 Sleep/Wake UUID: 73E3BEA3-935C-4592-95DB-87895EE733D1 Time Awake Since Boot: 61000 seconds Time Since Wake: 1443 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: 0x0000000000000001, 0x000000019739bfcc Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5 Terminating Process: exc handler [10800] Application Specific Signatures: The code signature is not valid: The operation couldn’t be completed. (OSStatus error -67030.) Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 libsystem_secinit.dylib 0x19739bfcc _libsecinit_appsandbox.cold.12 + 60 1 libsystem_secinit.dylib 0x19739af94 _libsecinit_appsandbox + 1764 2 libsystem_trace.dylib 0x18a484598 _os_activity_initiate_impl + 64 3 libsystem_secinit.dylib 0x19739a85c _libsecinit_initializer + 80 4 libSystem.B.dylib 0x1973b1664 libSystem_initializer + 280 5 dyld 0x18a3c505c invocation function for block in dyld4::Loader::findAndRunAllInitializers(dyld4::RuntimeState&) const::$_0::operator()() const + 168 6 dyld 0x18a403308 invocation function for block in dyld3::MachOAnalyzer::forEachInitializer(Diagnostics&, dyld3::MachOAnalyzer::VMAddrConverter const&, void (unsigned int) block_pointer, void const*) const + 340 7 dyld 0x18a3f699c invocation function for block in dyld3::MachOFile::forEachSection(void (dyld3::MachOFile::SectionInfo const&, bool, bool&) block_pointer) const + 496 8 dyld 0x18a3a62fc dyld3::MachOFile::forEachLoadCommand(Diagnostics&, void (load_command const*, bool&) block_pointer) const + 300 9 dyld 0x18a3f5930 dyld3::MachOFile::forEachSection(void (dyld3::MachOFile::SectionInfo const&, bool, bool&) block_pointer) const + 192 10 dyld 0x18a402e1c dyld3::MachOAnalyzer::forEachInitializer(Diagnostics&, dyld3::MachOAnalyzer::VMAddrConverter const&, void (unsigned int) block_pointer, void const*) const + 516 11 dyld 0x18a3c1070 dyld4::Loader::findAndRunAllInitializers(dyld4::RuntimeState&) const + 524 12 dyld 0x18a3cad28 dyld4::PrebuiltLoader::runInitializers(dyld4::RuntimeState&) const + 44 13 dyld 0x18a3e435c dyld4::APIs::runAllInitializersForMain() + 84 14 dyld 0x18a3aaf7c dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3156 15 dyld 0x18a3a9edc start + 1844 Thread 0 crashed with ARM Thread State (64-bit): x0: 0x0000000000000060 x1: 0x000000012de04d5c x2: 0x0000000000000000 x3: 0x000000016f005000 x4: 0xffffffffbedffd3c x5: 0x0000000000000020 x6: 0x000000016f004f80 x7: 0x0000000000000210 x8: 0x00000001f1435168 x9: 0x00ce2333900d00e2 x10: 0x0000000000000200 x11: 0x0000000000000060 x12: 0x0000000000000000 x13: 0x00000000000007fd x14: 0x000000008265d012 x15: 0x0000000000000012 x16: 0x000000018a543590 x17: 0x00000001fc9221f0 x18: 0x0000000000000000 x19: 0x000000012de04d1c x20: 0x000000016f004fe0 x21: 0x00000000000001f5 x22: 0x0000000000000000 x23: 0x00000000000003e8 x24: 0x000000019739ccb5 x25: 0x000000019739cd05 x26: 0x0000000000000000 x27: 0x0000000000000001 x28: 0x000000019739cd49 fp: 0x000000016f004fa0 lr: 0x236b00019739bfc0 sp: 0x000000016f004f80 pc: 0x000000019739bfcc cpsr: 0x60001000 far: 0x0000000000000000 esr: 0xf2000001 (Breakpoint) brk 1 Binary Images: 0x1103f8000 - 0x110657fff com.hoyoverse.sdk.Telemetry (100.4877.0) <4c4c4472-5555-3144-a158-b24d4047f7e4> /Users/USER/Library/Containers/io.playcover.PlayCover/*/com.miHoYo.GenshinImpact.app/Frameworks/Telemetry.framework/Telemetry 0x110dcc000 - 0x110fabfff io.playcover.PlayTools (1.1.7) <927fbc87-0a27-3d48-88c7-fd7e324afd39> /Users/USER/Library/Frameworks/PlayTools.framework/PlayTools 0x100df4000 - 0x10db5ffff com.miHoYo.GenshinImpact (4.8.0) <ebe00133-b4fe-346d-9675-87263c577609> /Users/USER/Library/Containers/io.playcover.PlayCover/*/com.miHoYo.GenshinImpact.app/GenshinImpact 0x197399000 - 0x19739cffb libsystem_secinit.dylib (*) <d7285456-42b8-36b2-84bb-a3b4a385c701> /usr/lib/system/libsystem_secinit.dylib 0x18a47d000 - 0x18a497fff libsystem_trace.dylib (*) <fec4ece0-45b9-3e80-94b1-b733f332e676> /usr/lib/system/libsystem_trace.dylib 0x1973b0000 - 0x1973b1fff libSystem.B.dylib (*) <b5e49904-efc0-3bb7-9156-0c6811b8c533> /usr/lib/libSystem.B.dylib 0x18a3a4000 - 0x18a42ca17 dyld (*) <37bbc384-0755-31c7-a808-0ed49e44dd8e> /usr/lib/dyld 0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ??? 0x18a541000 - 0x18a57dff7 libsystem_malloc.dylib (*) <c6337a38-2b5c-3805-95e8-cf1786e2f4e7> /usr/lib/system/libsystem_malloc.dylib External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 0 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=1.6G resident=0K(0%) swapped_out_or_unallocated=1.6G(100%) Writable regions: Total=680.3M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=680.3M(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Activity Tracing 256K 1 Kernel Alloc Once 32K 1 MALLOC 659.2M 15 MALLOC guard page 96K 6 STACK GUARD 56.0M 1 Stack 8176K 1 __AUTH 4199K 592 __AUTH_CONST 40.0M 837 __CTF 824 1 __DATA 48.1M 822 __DATA_CONST 44.0M 846 __DATA_DIRTY 2727K 317 __FONT_DATA 4K 1 __LINKEDIT 543.0M 4 __LLVM_COV 256K 1 __OBJC_RO 71.9M 2 __OBJC_RW 2199K 1 __TEXT 1.1G 869 dyld private memory 4384K 4 shared memory 32K 2 =========== ======= ======= TOTAL 2.5G 4324 ----------- Full Report ----------- {"app_name":"GenshinImpact","timestamp":"2024-07-17 22:16:54.00 +0530","app_version":"4.8.0","slice_uuid":"ebe00133-b4fe-346d-9675-87263c577609","build_version":"836","platform":6,"bundleID":"com.miHoYo.GenshinImpact","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.5 (23F79)","roots_installed":0,"name":"GenshinImpact","incident_id":"73A51671-7EC2-4EC7-888C-187F4FD17581"} { "uptime" : 61000, "procRole" : "Background", "version" : 2, "userID" : 501, "deployVersion" : 210, "modelCode" : "Mac14,2", "coalitionID" : 8233, "osVersion" : { "train" : "macOS 14.5", "build" : "23F79", "releaseType" : "User" }, "captureTime" : "2024-07-17 22:16:51.0723 +0530", "codeSigningMonitor" : 1, "incident" : "73A51671-7EC2-4EC7-888C-187F4FD17581", "pid" : 10800, "translated" : false, "cpuType" : "ARM-64", "roots_installed" : 0, "bug_type" : "309", "procLaunch" : "2024-07-17 22:16:50.2114 +0530", "procStartAbsTime" : 1477475329566, "procExitAbsTime" : 1477494946562, "procName" : "GenshinImpact", "procPath" : "\/Users\/USER\/*\/Genshin Impact.app\/GenshinImpact", "bundleInfo" : {"CFBundleShortVersionString":"4.8.0","CFBundleVersion":"836","CFBundleIdentifier":"com.miHoYo.GenshinImpact","DTAppStoreToolsBuild":"15F31e"}, "storeInfo" : {"deviceIdentifierForVendor":"D624563C-6190-5C94-AA16-5567F9BE5ADA","thirdParty":true}, "parentProc" : "launchd", "parentPid" : 1, "coalitionName" : "com.miHoYo.GenshinImpact", "crashReporterKey" : "3063E3E1-72C0-EAE6-35F6-D2D9C1136F34", "codeSigningID" : "com.miHoYo.GenshinImpact", "codeSigningTeamID" : "", "codeSigningFlags" : 570425857, "codeSigningValidationCategory" : 10, "codeSigningTrustLevel" : 4294967295, "instructionByteStream" : {"beforePC":"8wMCqvQDAKrhAwD5AgAAsEKkOZEBAIFSFgEAlMgELdAIoQWRFE0AqQ==","atPC":"IAAg1H8jA9X\/wwDR\/XsCqf2DAJHo9ivwCHlC+QgBQPmogx\/4CABA+Q=="}, "wakeTime" : 1443, "sleepWakeUUID" : "73E3BEA3-935C-4592-95DB-87895EE733D1", "sip" : "enabled", "exception" : {"codes":"0x0000000000000001, 0x000000019739bfcc","rawCodes":[1,6832111564],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"}, "termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":10800}, "os_fault" : {"process":"GenshinImpact"}, "asiSignatures" : ["The code signature is not valid: The operation couldn’t be completed. 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Thunderbolt Bus: MacBook Air, Apple Inc. ``` ### What version of PlayCover are you using? 3.0.0 ### What version of macOS are you using? Sonoma (macOS 14) ### Issue Language - [X] Yes my issue is written in English