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[GH-ISSUE #1557] can't open game Zenless zone zero #963

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opened 2026-03-03 19:02:35 +03:00 by kerem · 10 comments

kerem commented

2026-03-03 19:02:35 +03:00

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Originally created by @Tertory on GitHub (Jul 5, 2024).
Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/1557

App Store link

Zenless zone zero

Current issues

Game fails to install
Game fails to open
Game crashes randomly during gameplay
Game does not work with keymapping
Game experiences graphical issues or broken UI
Game fails to connect to servers or complete download

More details

If enable SIP I can't login game
if I disable SIP I can't open game

Crash log

What version of PlayCover are you using?

3.0.0

What version of macOS are you using?

Sonoma (macOS 14)

Issue Language

Yes my issue is written in English

Originally created by @Tertory on GitHub (Jul 5, 2024). Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/1557 ### App Store link Zenless zone zero ### Current issues - [ ] Game fails to install - [X] Game fails to open - [ ] Game crashes randomly during gameplay - [ ] Game does not work with keymapping - [ ] Game experiences graphical issues or broken UI - [ ] Game fails to connect to servers or complete download ### More details If enable SIP I can't login game if I disable SIP I can't open game ### Crash log ```shell - ``` ### What version of PlayCover are you using? 3.0.0 ### What version of macOS are you using? Sonoma (macOS 14) ### Issue Language - [X] Yes my issue is written in English

kerem

2026-03-03 19:02:35 +03:00

closed this issue
added the
game-support
label

kerem commented

2026-03-03 19:02:36 +03:00

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@anz507 commented on GitHub (Jul 5, 2024):

same here, even after reinstalling recent 3.0

@anz507 commented on GitHub (Jul 5, 2024): same here, even after reinstalling recent 3.0

kerem commented

2026-03-03 19:02:36 +03:00

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@TheMoonThatRises commented on GitHub (Jul 5, 2024):

Do you have PlayChain enabled?

@TheMoonThatRises commented on GitHub (Jul 5, 2024): Do you have PlayChain enabled?

kerem commented

2026-03-03 19:02:36 +03:00

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@Tertory commented on GitHub (Jul 6, 2024):

How can I know that PlayChain enabled?

@Tertory commented on GitHub (Jul 6, 2024): How can I know that PlayChain enabled?

kerem commented

2026-03-03 19:02:36 +03:00

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@IrsyadFikriansyah commented on GitHub (Jul 8, 2024):

Same here, I have tried with PlayChain enable and disabled still won't open when the SIP is disabled

@IrsyadFikriansyah commented on GitHub (Jul 8, 2024): Same here, I have tried with PlayChain enable and disabled still won't open when the SIP is disabled

kerem commented

2026-03-03 19:02:37 +03:00

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@mrjasonzee commented on GitHub (Jul 11, 2024):

Enable SIP

@mrjasonzee commented on GitHub (Jul 11, 2024): Enable SIP

kerem commented

2026-03-03 19:02:37 +03:00

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@butterknight commented on GitHub (Jul 16, 2024):

I have the same issue:

enable SIP - can't login
disable SIP - can't open

PlayChain enabled/disabled seemed to have no effect on the outcome. Anyone has any new info?

Version: 3.0.0 (793)

@butterknight commented on GitHub (Jul 16, 2024): I have the same issue: 1. enable SIP - can't login 2. disable SIP - can't open PlayChain enabled/disabled seemed to have no effect on the outcome. Anyone has any new info? Version: 3.0.0 (793)

kerem commented

2026-03-03 19:02:37 +03:00

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@mrjasonzee commented on GitHub (Jul 20, 2024):

open terminal
type cd ~/Library/Containers/io.playcover.PlayCover/
type mkdir PlayChain
this works with SIP enabled, this is an issue with pretty much all of hoyo games

@mrjasonzee commented on GitHub (Jul 20, 2024): open terminal type cd ~/Library/Containers/io.playcover.PlayCover/ type mkdir PlayChain this works with SIP enabled, this is an issue with pretty much all of hoyo games

kerem commented

2026-03-03 19:02:37 +03:00

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@anz507 commented on GitHub (Jul 21, 2024):

mkdir PlayChain

It's already exists

@anz507 commented on GitHub (Jul 21, 2024): > mkdir PlayChain It's already exists

kerem commented

2026-03-03 19:02:37 +03:00

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@Catta1997 commented on GitHub (Jul 21, 2024):

On Playocover right click on ZZZ, show in finder then shift+double click

@Catta1997 commented on GitHub (Jul 21, 2024): On Playocover right click on ZZZ, show in finder then shift+double click

kerem commented

2026-03-03 19:02:37 +03:00

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Owner

@butterknight commented on GitHub (Jul 22, 2024):

open terminal type cd ~/Library/Containers/io.playcover.PlayCover/ type mkdir PlayChain this works with SIP enabled, this is an issue with pretty much all of hoyo games

This resolved it for me! Amazing! Thank you!

@butterknight commented on GitHub (Jul 22, 2024): > open terminal type cd ~/Library/Containers/io.playcover.PlayCover/ type mkdir PlayChain this works with SIP enabled, this is an issue with pretty much all of hoyo games This resolved it for me! Amazing! Thank you!