[GH-ISSUE #1408] [Bug]: xbox series x/ns pro controller not working in Genshin impact & Honkai star rail #842

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opened 2026-03-03 19:01:29 +03:00 by kerem · 4 comments
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Originally created by @XhivaW on GitHub (Mar 6, 2024).
Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/1408

Describe the bug

as the title, 2 types of controller both not working in Genshin 4.4.0 & Honkai sr 2.0.0

here are my app settings in playcover:
image
image

MacOS recognize controller normally
image

and the apps recognize controller as input devices normally
image

but when controller selected, it does no effect at all.

Steps to reproduce

  1. connect controller with Mac
  2. open app in playcover
  3. choose controller in app
  4. the controller not work : (

Expected behaviour

controller should work in games

Crash log

No response

What version of PlayCover are you using?

3.0.0 beta 2

What version of macOS are you using?

Sonoma (macOS 14)

Issue Language

  • Yes my issue is written in English
Originally created by @XhivaW on GitHub (Mar 6, 2024). Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/1408 ### Describe the bug as the title, 2 types of controller both not working in Genshin 4.4.0 & Honkai sr 2.0.0 here are my app settings in playcover: <img width="696" alt="image" src="https://github.com/PlayCover/PlayCover/assets/12463092/001d5f1c-82ef-470c-9d5f-eeee5d10ab8d"> <img width="726" alt="image" src="https://github.com/PlayCover/PlayCover/assets/12463092/182623e1-f7bc-4cea-8405-0ff4e11b6bd7"> MacOS recognize controller normally <img width="491" alt="image" src="https://github.com/PlayCover/PlayCover/assets/12463092/0f34803f-cbb9-45b9-af04-3196085bc07a"> and the apps recognize controller as input devices normally <img width="1474" alt="image" src="https://github.com/PlayCover/PlayCover/assets/12463092/93d9b9e0-4672-4a80-b6f5-2053209f4bc3"> but when controller selected, it does no effect at all. ### Steps to reproduce 1. connect controller with Mac 2. open app in playcover 3. choose controller in app 4. the controller not work : ( ### Expected behaviour controller should work in games ### Crash log _No response_ ### What version of PlayCover are you using? 3.0.0 beta 2 ### What version of macOS are you using? Sonoma (macOS 14) ### Issue Language - [X] Yes my issue is written in English
Author
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@XhivaW commented on GitHub (Mar 10, 2024):

seems similar to https://github.com/PlayCover/PlayCover/issues/889 and https://github.com/PlayCover/PlayCover/issues/708
also, just wonder is there no support for this project?

<!-- gh-comment-id:1987182656 --> @XhivaW commented on GitHub (Mar 10, 2024): seems similar to https://github.com/PlayCover/PlayCover/issues/889 and https://github.com/PlayCover/PlayCover/issues/708 also, just wonder is there no support for this project?
Author
Owner

@MEMORIEmusic commented on GitHub (Mar 10, 2024):

Works fine for me.

also, just wonder is there no support for this project?

It's an open source project, run by the community. People help out each other, there is no one employed to help anyone. So theoretically, no, there is no professional, hired tech support.

<!-- gh-comment-id:1987260449 --> @MEMORIEmusic commented on GitHub (Mar 10, 2024): Works fine for me. > also, just wonder is there no support for this project? It's an open source project, run by the community. People help out each other, there is no one employed to help anyone. So theoretically, no, there is no professional, hired tech support.
Author
Owner

@XhivaW commented on GitHub (Mar 15, 2024):

Works fine for me.

also, just wonder is there no support for this project?

It's an open source project, run by the community. People help out each other, there is no one employed to help anyone. So theoretically, no, there is no professional, hired tech support.

thx for reply

Just upgrade macos to 14.4 and re-install both playcover 3.0.0 beta2 and games, now everything goes well

Have no idea...

<!-- gh-comment-id:1998693008 --> @XhivaW commented on GitHub (Mar 15, 2024): > Works fine for me. > > > also, just wonder is there no support for this project? > > It's an open source project, run by the community. People help out each other, there is no one employed to help anyone. So theoretically, no, there is no professional, hired tech support. thx for reply Just upgrade macos to 14.4 and re-install both playcover 3.0.0 beta2 and games, now everything goes well Have no idea...
Author
Owner

@zaithr commented on GitHub (Feb 15, 2025):

ay updates regarding this isssue yet

<!-- gh-comment-id:2660964778 --> @zaithr commented on GitHub (Feb 15, 2025): ay updates regarding this isssue yet
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starred/PlayCover#842
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