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[GH-ISSUE #1276] [App Support]: Uma Musume Pretty Derby stuck on loading screen #733

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opened 2026-03-03 19:00:36 +03:00 by kerem · 5 comments

kerem commented

2026-03-03 19:00:36 +03:00

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Originally created by @Gabby790 on GitHub (Dec 16, 2023).
Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/1276

Describe the bug

My game on Uma Musume Pretty Derby will be stuck on the now loading screen and won't do anything else. Help will be grateful!
Screenshot 2023-12-16 at 11 05 23 AM

Steps to reproduce

Closing and opening the game.
Having to sign it with my Apple ID
Waiting for the tutorial to start
Not starting and stuck on the now loading screen for hours

Expected behaviour

For the screen to start the tutorial.

Crash log

No response

What version of PlayCover are you using?

3.0.0 beta 2

What version of macOS are you using?

Ventura (macOS 13)

Issue Language

Yes my issue is written in English

Originally created by @Gabby790 on GitHub (Dec 16, 2023). Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/1276 ### Describe the bug My game on Uma Musume Pretty Derby will be stuck on the now loading screen and won't do anything else. Help will be grateful! <img width="599" alt="Screenshot 2023-12-16 at 11 05 23 AM" src="https://github.com/PlayCover/PlayCover/assets/154011347/0dc59b63-0971-43ee-94b1-6771f4065d37"> ### Steps to reproduce 1. Closing and opening the game. 2. Having to sign it with my Apple ID 3. Waiting for the tutorial to start 4. Not starting and stuck on the now loading screen for hours ### Expected behaviour For the screen to start the tutorial. ### Crash log _No response_ ### What version of PlayCover are you using? 3.0.0 beta 2 ### What version of macOS are you using? Ventura (macOS 13) ### Issue Language - [X] Yes my issue is written in English

kerem added the

app-support

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2026-03-03 19:00:36 +03:00

kerem commented

2026-03-03 19:00:37 +03:00

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@sfc0169 commented on GitHub (Dec 26, 2023):

In my case, when I launch the app, it starts in an enlarged state and I can't revert it back.

@sfc0169 commented on GitHub (Dec 26, 2023): In my case, when I launch the app, it starts in an enlarged state and I can't revert it back. ![Uploading スクリーンショット 2023-12-26 10.31.16.png…]()

kerem commented

2026-03-03 19:00:37 +03:00

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@tatehiroto commented on GitHub (Dec 29, 2023):

To prevent getting stuck, follow these steps:

Adjust Graphics Settings:

・Open Uma Musume's settings.

・Tap "Graphics."

・Under "Device," select "iPhone 13 Pro Max A15 6GB."

・Under "Adaptive Resolution," choose "Default."

・Fixed window issues check

Transfer Data from a Cleared Tutorial:

・Ensure you have access to save data where the tutorial has already been completed.

・On the title screen, tap the button in the bottom right corner.

・Select "Data Linkage."

・Follow the prompts to link and transfer the data.

・Once the transfer is finished, tap the title screen again.

・You should now be able to proceed smoothly. 　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　(Since translation is used there may be something wrong)

@tatehiroto commented on GitHub (Dec 29, 2023): To prevent getting stuck, follow these steps: 1. Adjust Graphics Settings: ・Open Uma Musume's settings. ・Tap "Graphics." ・Under "Device," select "iPhone 13 Pro Max A15 6GB." ・Under "Adaptive Resolution," choose "Default." ・Fixed window issues check 2. Transfer Data from a Cleared Tutorial: ・Ensure you have access to save data where the tutorial has already been completed. ・On the title screen, tap the button in the bottom right corner. ・Select "Data Linkage." ・Follow the prompts to link and transfer the data. ・Once the transfer is finished, tap the title screen again. ・You should now be able to proceed smoothly. 　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　(Since translation is used there may be something wrong)

kerem commented

2026-03-03 19:00:37 +03:00

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@Gabby790 commented on GitHub (Jan 6, 2024):

Hey thanks it works but now it is now stick on a white screen

@Gabby790 commented on GitHub (Jan 6, 2024): Hey thanks it works but now it is now stick on a white screen <img width="599" alt="Screenshot 2024-01-05 at 8 52 00 PM" src="https://github.com/PlayCover/PlayCover/assets/154011347/8d8c4f5c-de33-4775-86dc-377d55000400">

kerem commented

2026-03-03 19:00:37 +03:00

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@tatehiroto commented on GitHub (Jan 6, 2024):

Perhaps it's the stack from the Winning Live tutorial.　To avoid the winning live of the tutorial, please data transfer that you cleared the tutorial.

@tatehiroto commented on GitHub (Jan 6, 2024): Perhaps it's the stack from the Winning Live tutorial.　To avoid the winning live of the tutorial, please data transfer that you cleared the tutorial.

kerem commented

2026-03-03 19:00:37 +03:00

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Owner

@tatehiroto commented on GitHub (Jan 6, 2024):

Please prepare the data you have completed the tutorial with an emulator or smartphone.

@tatehiroto commented on GitHub (Jan 6, 2024): Please prepare the data you have completed the tutorial with an emulator or smartphone.

kerem referenced this issue

2026-03-03 19:08:37 +03:00

[PR #733] [MERGED] Update 2.nightly_release.yml #1730

kerem referenced this issue

2026-03-03 19:08:38 +03:00

[PR #736] [MERGED] Add runner fixes to fancy branch #1733

kerem referenced this issue

2026-03-03 19:09:12 +03:00

[PR #1256] [MERGED] RC2 #1833