[GH-ISSUE #968] [Bug]: Sword Art Online: Integral Factor (SAOIF) and Toram Online in-game screenshots failed #490

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opened 2026-03-03 18:58:18 +03:00 by kerem · 2 comments

kerem commented

2026-03-03 18:58:18 +03:00

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Originally created by @RellikJaeger on GitHub (May 23, 2023).
Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/968

Describe the bug

The in-game screenshots failed to save in the Sword Art Online: Integral Factor (SAOIF) and Toram Online games.
I'm using PlayCover v2.0.5 GitHub released version.

Steps to reproduce

Open SAOIF, open the item shortcut bar, and press, and hold the camera icon on the left side of the bar. It will show failed to save screenshot message.

Open Toram Online, go to Menu > Settings > Shortcuts > click on the empty button and select Screenshot, close the menu. Click on the screenshot button. It will show failed to save screenshot message.

Expected behaviour

In-game screenshot functions should not fail to save after giving all file access on macOS.

Crash log

There's no crash log for this bug. The games are working well.

What version of PlayCover are you using?

2.0.4

What version of macOS are you using?

Ventura (macOS 13)

Issue Language

Yes my issue is written in English

Originally created by @RellikJaeger on GitHub (May 23, 2023). Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/968 ### Describe the bug The in-game screenshots failed to save in the Sword Art Online: Integral Factor (SAOIF) and Toram Online games. I'm using PlayCover v2.0.5 GitHub released version. ### Steps to reproduce Open SAOIF, open the item shortcut bar, and press, and hold the camera icon on the left side of the bar. It will show failed to save screenshot message. Open Toram Online, go to Menu > Settings > Shortcuts > click on the empty button and select Screenshot, close the menu. Click on the screenshot button. It will show failed to save screenshot message. ### Expected behaviour In-game screenshot functions should not fail to save after giving all file access on macOS. ### Crash log ```shell There's no crash log for this bug. The games are working well. ``` ### What version of PlayCover are you using? 2.0.4 ### What version of macOS are you using? Ventura (macOS 13) ### Issue Language - [X] Yes my issue is written in English

kerem added the

game-support

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2026-03-03 18:58:18 +03:00

kerem commented

2026-03-03 18:58:19 +03:00

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@ohaiibuzzle commented on GitHub (May 23, 2023):

Try right clicking the app > Open App Data, then look into the Documents directory inside the app data
Some apps ends up saving their screenshots there for some reason
You can also try pressing Cmd + , and go to the Permissions tab to see if that is set

@ohaiibuzzle commented on GitHub (May 23, 2023): Try right clicking the app > Open App Data, then look into the Documents directory inside the app data Some apps ends up saving their screenshots there for some reason You can also try pressing `Cmd` + `,` and go to the Permissions tab to see if that is set

kerem commented

2026-03-03 18:58:19 +03:00

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Owner

@RellikJaeger commented on GitHub (May 25, 2023):

Try right clicking the app > Open App Data, then look into the Documents directory inside the app data Some apps ends up saving their screenshots there for some reason You can also try pressing Cmd + , and go to the Permissions tab to see if that is set

I searched for in-game screenshots in the App Data directory as instructed but couldn't find screenshots for both games. I also checked the system permissions again using the Command + , shortcut, and found that permission had already been granted.

@RellikJaeger commented on GitHub (May 25, 2023): > Try right clicking the app > Open App Data, then look into the Documents directory inside the app data Some apps ends up saving their screenshots there for some reason You can also try pressing `Cmd` + `,` and go to the Permissions tab to see if that is set I searched for in-game screenshots in the App Data directory as instructed but couldn't find screenshots for both games. I also checked the system permissions again using the `Command` + `,` shortcut, and found that permission had already been granted.