[GH-ISSUE #933] [App Support]: Amazon Shopping ("com.amazon.Amazon") #463

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opened 2026-03-03 18:58:05 +03:00 by kerem · 2 comments

kerem commented

2026-03-03 18:58:05 +03:00

Owner

Originally created by @seidnerj on GitHub (Apr 30, 2023).
Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/933

App Store link

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiLm4C3x9L-AhUZNuwKHYPACZkQFnoECBIQAQ&url=https%3A%2F%2Fapps.apple.com%2Fus%2Fapp%2Famazon-shopping%2Fid297606951&usg=AOvVaw2NXLkaWcxEL2Y5qI9jakJg

Current issues

App fails to install
App fails to open
App crashes randomly during usage
App experiences graphical issues or broken UI
App fails to connect to servers
Other

More details

The app installs and open fine, but when one tries to log in, a message box appears with the text: "Sorry, something went wrong. Please try again.".

Running the app through LLDB and looking at the log seems to suggest the issue is related to the two "MAPiOSLib Error" log lines as included in the crash log below.

This is "com.amazon.Amazon" v21.8.0 from the US App Store.

Crash log

2023-05-01 00:32:51.417388+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Default: +[AIDelegateHelper callSelector:onDelegate:withObjects:] Calling delegate method recordMetric:withValue:withSource:isHighPriority:
2023-05-01 00:32:51.417631+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Error: +[AIKeychainStorage storeBlob:error:] Error inserting data into the keychain.
2023-05-01 00:32:51.417654+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Default: +[AIDelegateHelper callSelector:onDelegate:withObjects:] Calling delegate method recordMetric:withValue:withSource:isHighPriority:
2023-05-01 00:32:51.417672+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Error: +[AITokenManager storeBlob:error:] Error saving blob to storage
2023-05-01 00:32:51.417690+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Default: +[AIDelegateHelper callSelector:onDelegate:withObjects:] Calling delegate method recordMetric:withValue:withSource:isHighPriority:
2023-05-01 00:32:51.417710+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Default: +[AIDelegateHelper callSelector:onDelegate:withObjects:] Calling delegate method didFailAuthCookiesRetrievalWithError:
2023-05-01 00:32:51.417729+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Default: -[AITokenQueueJob postRunning] Finished running job with operation name getAuthCookies
2023-05-01 00:32:51.417741+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Default: +[AIDelegateHelper callSelector:onDelegate:withObjects:] Calling delegate method recordMetric:withValue:withSource:isHighPriority:

Issue Language

Yes my issue is written in English

Originally created by @seidnerj on GitHub (Apr 30, 2023). Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/933 ### App Store link https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiLm4C3x9L-AhUZNuwKHYPACZkQFnoECBIQAQ&url=https%3A%2F%2Fapps.apple.com%2Fus%2Fapp%2Famazon-shopping%2Fid297606951&usg=AOvVaw2NXLkaWcxEL2Y5qI9jakJg ### Current issues - [ ] App fails to install - [ ] App fails to open - [ ] App crashes randomly during usage - [ ] App experiences graphical issues or broken UI - [ ] App fails to connect to servers - [X] Other ### More details The app installs and open fine, but when one tries to log in, a message box appears with the text: "Sorry, something went wrong. Please try again.". Running the app through LLDB and looking at the log seems to suggest the issue is related to the two "MAPiOSLib Error" log lines as included in the crash log below. This is "com.amazon.Amazon" v21.8.0 from the US App Store. ### Crash log ```shell 2023-05-01 00:32:51.417388+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Default: +[AIDelegateHelper callSelector:onDelegate:withObjects:] Calling delegate method recordMetric:withValue:withSource:isHighPriority: 2023-05-01 00:32:51.417631+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Error: +[AIKeychainStorage storeBlob:error:] Error inserting data into the keychain. 2023-05-01 00:32:51.417654+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Default: +[AIDelegateHelper callSelector:onDelegate:withObjects:] Calling delegate method recordMetric:withValue:withSource:isHighPriority: 2023-05-01 00:32:51.417672+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Error: +[AITokenManager storeBlob:error:] Error saving blob to storage 2023-05-01 00:32:51.417690+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Default: +[AIDelegateHelper callSelector:onDelegate:withObjects:] Calling delegate method recordMetric:withValue:withSource:isHighPriority: 2023-05-01 00:32:51.417710+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Default: +[AIDelegateHelper callSelector:onDelegate:withObjects:] Calling delegate method didFailAuthCookiesRetrievalWithError: 2023-05-01 00:32:51.417729+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Default: -[AITokenQueueJob postRunning] Finished running job with operation name getAuthCookies 2023-05-01 00:32:51.417741+0100 Amazon[27273:2325799] [com.amazon.map] MAPiOSLib Default: +[AIDelegateHelper callSelector:onDelegate:withObjects:] Calling delegate method recordMetric:withValue:withSource:isHighPriority: ``` ### Issue Language - [X] Yes my issue is written in English

kerem

2026-03-03 18:58:05 +03:00

closed this issue
added the
app-support
label

kerem commented

2026-03-03 18:58:06 +03:00

Author

Owner

@Emojigit commented on GitHub (May 7, 2023):

The app failed to insert data into the keychain, which is a known issue. You may try to upgrade to the latest nightly build, or temporary disable SIP.

@Emojigit commented on GitHub (May 7, 2023): The app failed to insert data into the keychain, which is a known issue. You may try to [upgrade to the latest nightly build](https://github.com/PlayCover/PlayCover/actions/workflows/2.nightly_release.yml), or [temporary disable SIP](https://docs.playcover.io/getting_started/troubleshoot_login).

kerem commented

2026-03-03 18:58:06 +03:00

Author

Owner

@seidnerj commented on GitHub (May 8, 2023):

I will try those, many thanks!

@seidnerj commented on GitHub (May 8, 2023): I will try those, many thanks!