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[GH-ISSUE #779] [Game Support]: Genshin Impact (CN) Crash before login #366
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starred/PlayCover#366
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Originally created by @UnscientificJsZhai on GitHub (Feb 5, 2023).
Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/779
App Store link
https://apps.apple.com/app/id1467190251
Current issues
More details
When I open this game, I can see the "miHoYo" logo, and then I can see the Genshin logo. Then the game will crash. Normally, I would see the login page next, but now the game crashes before the login page appears.
The current game version is 3.4.0. I was able to enter the game normally after upgrading from 3.3.0 with data retention, because the game still retained my login data. Because I still keep the ipa file of version 3.3.0, I also tried to reinstall the previous version, and the result is that I can see the login page normally.
My OS version is macOS Ventura 13.2. The device is a MacBook Pro with Apple M1 Max.
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Issue Language
@ohaiibuzzle commented on GitHub (Feb 5, 2023):
This is very frequently caused by extremely high resolution settings (eg. 4K). Due to Apple's HiDPI scaling, you'll end up rendering at double that resolution... and the process will just crash
@UnscientificJsZhai commented on GitHub (Feb 5, 2023):
Thank you so much, I changed the resolution from 4K to 1080p and it worked fine.