[GH-ISSUE #698] [Game Support]: Genshin impact login failed after re-enabling SIP #335

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opened 2026-03-03 18:57:00 +03:00 by kerem · 2 comments

kerem commented

2026-03-03 18:57:00 +03:00

Owner

Originally created by @623637646 on GitHub (Jan 14, 2023).
Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/698

App Store link

https://apps.apple.com/sg/app/genshin-impact/id1517783697

Current issues

Game fails to install
Game fails to open
Game crashes randomly during gameplay
Game does not work with keymapping
Game experiences graphical issues or broken UI
Game fails to connect to servers or complete download

More details

I can't log in after re-enabling SIP.
I followed this doc for the login of Genshin impact
https://docs.playcover.io/getting_started/troubleshoot_login.html#troubleshoot-app-login-issues
All steps are good before re-enabling SIP. I saw this in the doc

1 If you enter the door while SIP is disabled, you will not be able to login to the game when you re-enable SIP afterwards. If you have accidentally entered the door, you can try deleting Genshin related items in Keychain Access (search for genshin and mihoyo), then repeating the troubleshooting process from step 1.

I tried many times and I am pretty sure I never "ENTER WHEN THE DOOR APPEARS".

Crash log

No response

Issue Language

Yes my issue is written in English

Originally created by @623637646 on GitHub (Jan 14, 2023). Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/698 ### App Store link https://apps.apple.com/sg/app/genshin-impact/id1517783697 ### Current issues - [ ] Game fails to install - [ ] Game fails to open - [ ] Game crashes randomly during gameplay - [ ] Game does not work with keymapping - [ ] Game experiences graphical issues or broken UI - [ ] Game fails to connect to servers or complete download ### More details I can't log in after re-enabling SIP. I followed this doc for the login of Genshin impact https://docs.playcover.io/getting_started/troubleshoot_login.html#troubleshoot-app-login-issues All steps are good before re-enabling SIP. I saw this in the doc ``` 1 If you enter the door while SIP is disabled, you will not be able to login to the game when you re-enable SIP afterwards. If you have accidentally entered the door, you can try deleting Genshin related items in Keychain Access (search for genshin and mihoyo), then repeating the troubleshooting process from step 1. ``` I tried many times and I am pretty sure I never "ENTER WHEN THE DOOR APPEARS". ### Crash log _No response_ ### Issue Language - [X] Yes my issue is written in English

kerem

2026-03-03 18:57:00 +03:00

closed this issue
added the
game-support
label

kerem commented

2026-03-03 18:57:02 +03:00

Author

Owner

@623637646 commented on GitHub (Jan 14, 2023):

duplicated with https://github.com/PlayCover/PlayCover/issues/234

@623637646 commented on GitHub (Jan 14, 2023): duplicated with https://github.com/PlayCover/PlayCover/issues/234

kerem commented

2026-03-03 18:57:02 +03:00

Author

Owner

@623637646 commented on GitHub (Jan 14, 2023):

This works for me https://github.com/PlayCover/PlayCover/issues/234#issuecomment-1262251786

@623637646 commented on GitHub (Jan 14, 2023): This works for me https://github.com/PlayCover/PlayCover/issues/234#issuecomment-1262251786