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[GH-ISSUE #488] [Game Support]: Genshin 3.2 #228
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starred/PlayCover#228
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Originally created by @chien1002 on GitHub (Nov 4, 2022).
Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/488
App Store link
https://apps.apple.com/tw/app/%E5%8E%9F%E7%A5%9E/id1517783697
Current issues
More details
https://share.icloud.com/photos/06fCbFdmE5Im5KzIwKH4dgUyw
It’s doesn’t happened in another version
Crash log
No response
Issue Language
@IsaacMarovitz commented on GitHub (Nov 4, 2022):
It looks like the game has crashed. Can you wait to see if ever generates a crash log? Very difficult to fix otherwise. Please also try restarting, or reinstalling Genshin.
@chien1002 commented on GitHub (Nov 5, 2022):
@IsaacMarovitz I reset my Mac and it didn't work
@chien1002 commented on GitHub (Nov 5, 2022):
@IsaacMarovitz I got this
@chien1002 commented on GitHub (Nov 5, 2022):
I really want to know happened
@chien1002 commented on GitHub (Nov 5, 2022):
@IsaacMarovitz I can’t even open my character, party setup battle pass wish and Character archive
When I try to open it my game crash
@IsaacMarovitz commented on GitHub (Nov 5, 2022):
@chien1002 I notice that it's pinned in your dock. Are you launching it from PlayCover or from there? Also, what are your graphics settings? If your resolution is too high or you are running a non-standard aspect ratio, Genshin may crash.
@PascalTemel commented on GitHub (Nov 5, 2022):
I'm having constant crashes too when opening menus, I was able to "fix" it by using a 4:3 aspect ratio but I would really like this to be fixed. It happens in both 1.1 and 2.0 beta.
@zachduda commented on GitHub (Nov 10, 2022):
Would also like to add I'm experiencing crashes in Genshin 3.2 also with the latest 2.0-beta1 play cover. Most notably it crashes when trying to open the battle pass menu
@IsaacMarovitz commented on GitHub (Dec 29, 2022):
Should be resolved in 2.0.2
@MiraiSubject commented on GitHub (Jan 20, 2023):
Can still reproduce the same crashes in party select and character screen with version 2.0.3 by trying to use 2580x1080 HiDPI.
If my displays runs at 3440x1440 the game actually starts up at 2446x1024, which results in a blurry viewport, but everything is functional
If I pick 2580x1080 (HiDPI) the game boots at 4892x2047 which results in a sharper image, but crashes the game in the Character, Party Select and Character Archive screen.
3276x2047 (4K 16:10 option) works fine for me.
Although I understand this is the case of the resolution being too high as Isaac mentioned, I figured it was worth adding this information for when others are fighting with the resolution choices and experiencing similar crashes, considering the resolution in the GUI doesn't seem to match the resolution the game gets rendered at according to Metal HUD.
I've used a 32GB M1 Pro to get this crash log.
Crash log
@Dartv commented on GitHub (Feb 11, 2023):
Same issue, game crashes on 4k resolution when opening wish screen. Everything else seems to work fine.