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[GH-ISSUE #333] [Game Support]: Real Racing 3 Cloud Sync #141

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opened 2026-03-03 18:55:05 +03:00 by kerem · 15 comments

kerem commented

2026-03-03 18:55:05 +03:00

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Originally created by @LoSunny on GitHub (Sep 12, 2022).
Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/333

App Store link

https://apps.apple.com/app/real-racing-3/id556164008

Current issues

Game fails to install
Game fails to open
Game crashes randomly during gameplay
Game does not work with keymapping
Game experiences graphical issues or broken UI
Game fails to connect to servers or complete download

More details

When I try to restore my progress using the Cloud Sync function from Real Racing 3, I need to login with Facebook, which the app will have a popup where it saids To log in with Facebook and play with friends, please enable Tracking in your Apple iOS settings. Logging in to Facebook or an alternate authentication method will allow you to participate in multiplayer game modes and backup your save to the EA cloud when you play on different devices. But how do I enable Tracking in PlayCover?

Crash log

No response

Issue Language

Yes my issue is written in English

Originally created by @LoSunny on GitHub (Sep 12, 2022). Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/333 ### App Store link https://apps.apple.com/app/real-racing-3/id556164008 ### Current issues - [ ] Game fails to install - [ ] Game fails to open - [ ] Game crashes randomly during gameplay - [ ] Game does not work with keymapping - [ ] Game experiences graphical issues or broken UI - [ ] Game fails to connect to servers or complete download ### More details When I try to restore my progress using the Cloud Sync function from `Real Racing 3`, I need to login with Facebook, which the app will have a popup where it saids `To log in with Facebook and play with friends, please enable Tracking in your Apple iOS settings. Logging in to Facebook or an alternate authentication method will allow you to participate in multiplayer game modes and backup your save to the EA cloud when you play on different devices.` But how do I enable `Tracking` in PlayCover? ### Crash log _No response_ ### Issue Language - [X] Yes my issue is written in English

kerem added the

game-support

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2026-03-03 18:55:05 +03:00

kerem commented

2026-03-03 18:55:06 +03:00

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@Depal1 commented on GitHub (Sep 12, 2022):

Does this really prompt a crash though?

@Depal1 commented on GitHub (Sep 12, 2022): Does this really prompt a crash though?

kerem commented

2026-03-03 18:55:06 +03:00

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@LoSunny commented on GitHub (Sep 12, 2022):

I'm sorry, I have updated the Current issues

@LoSunny commented on GitHub (Sep 12, 2022): I'm sorry, I have updated the `Current issues`

kerem commented

2026-03-03 18:55:06 +03:00

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@Depal1 commented on GitHub (Sep 12, 2022):

For starters, follow these instructions to login. See if it still prompts you to enable tracking.

@Depal1 commented on GitHub (Sep 12, 2022): For starters, follow [these](https://docs.playcover.io/getting_started/troubleshoot_login) instructions to login. See if it still prompts you to enable tracking.

kerem commented

2026-03-03 18:55:07 +03:00

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@LoSunny commented on GitHub (Sep 12, 2022):

Tried to disable System Integrity Protection and modify nvram, however it still prompts me to enable tracking

@LoSunny commented on GitHub (Sep 12, 2022): Tried to disable System Integrity Protection and modify nvram, however it still prompts me to enable tracking

kerem commented

2026-03-03 18:55:07 +03:00

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@Depal1 commented on GitHub (Sep 12, 2022):

You could try toggling the Real Racing 3 app in some of the categories under System Preferences > Security & Privacy > Privacy, but I don't think there exists an equivalent option for tracking in macOS.

@Depal1 commented on GitHub (Sep 12, 2022): You could try toggling the Real Racing 3 app in some of the categories under System Preferences > Security & Privacy > Privacy, but I don't think there exists an equivalent option for `tracking` in macOS.

kerem commented

2026-03-03 18:55:07 +03:00

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@LoSunny commented on GitHub (Sep 13, 2022):

I have tried to toggle the only settings where Real Racing 3 has which is Location Services, however it doesn't work. I have also tried to toggle all the settings under Analytics & Improvements, however it also doesn't work

@LoSunny commented on GitHub (Sep 13, 2022): I have tried to toggle the only settings where `Real Racing 3` has which is `Location Services`, however it doesn't work. I have also tried to toggle all the settings under `Analytics & Improvements`, however it also doesn't work

kerem commented

2026-03-03 18:55:07 +03:00

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@Depal1 commented on GitHub (Sep 13, 2022):

If none of the toggles work, there isn’t really anything we can do to solve it.

@Depal1 commented on GitHub (Sep 13, 2022): If none of the toggles work, there isn’t really anything we can do to solve it.

kerem commented

2026-03-03 18:55:07 +03:00

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@Depal1 commented on GitHub (Sep 13, 2022):

You should try an alternative login method other than Facebook.

@Depal1 commented on GitHub (Sep 13, 2022): You should try an alternative login method other than Facebook.

kerem commented

2026-03-03 18:55:07 +03:00

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@Depal1 commented on GitHub (Sep 13, 2022):

Facebook requires you to disable tracking due to predatory marketing practices. Other methods shouldn’t require that.

@Depal1 commented on GitHub (Sep 13, 2022): Facebook requires you to disable `tracking` due to predatory marketing practices. Other methods shouldn’t require that.

kerem commented

2026-03-03 18:55:07 +03:00

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@LoSunny commented on GitHub (Sep 13, 2022):

The other method is Sign in with Apple, however after I click it, it will display a prompt of

Compete in Time Shifted Multiplayer with other players around the world,
compete with Race Teams, and backup your save to the Cloud. If you connect
using Sign in with Apple, your race results and the name you use for your
Apple ID will be visible to other players.

Where only a continue button is showed, after I clicked it, nothing happens

@LoSunny commented on GitHub (Sep 13, 2022): The other method is `Sign in with Apple`, however after I click it, it will display a prompt of ``` Compete in Time Shifted Multiplayer with other players around the world, compete with Race Teams, and backup your save to the Cloud. If you connect using Sign in with Apple, your race results and the name you use for your Apple ID will be visible to other players. ``` Where only a `continue` button is showed, after I clicked it, nothing happens

kerem commented

2026-03-03 18:55:07 +03:00

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@Depal1 commented on GitHub (Sep 13, 2022):

The app might be trying to redirect you to a browser instance. Is Safari set as your main browser?

@Depal1 commented on GitHub (Sep 13, 2022): The app might be trying to redirect you to a browser instance. Is Safari set as your main browser?

kerem commented

2026-03-03 18:55:07 +03:00

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@LoSunny commented on GitHub (Sep 13, 2022):

My default browser is Google Chrome, however even if I set it to Safari, it is still the same

@LoSunny commented on GitHub (Sep 13, 2022): My default browser is `Google Chrome`, however even if I set it to `Safari`, it is still the same

kerem commented

2026-03-03 18:55:07 +03:00

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@Depal1 commented on GitHub (Sep 13, 2022):

For starters, follow these instructions to login. See if it still prompts you to enable tracking.

Are you following the login instructions?

@Depal1 commented on GitHub (Sep 13, 2022): > For starters, follow [these](https://docs.playcover.io/getting_started/troubleshoot_login) instructions to login. See if it still prompts you to enable tracking. Are you following the login instructions?

kerem commented

2026-03-03 18:55:07 +03:00

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@ohaiibuzzle commented on GitHub (Sep 13, 2022):

As far as I know the App Tracking Transparency framework is not available on macOS and defaults to being disabled for all apps (Similar to if you turn off the switch in Settings on an iOS device)
This is a limitation in Apple's iOS Support implementation. Not sure if we can work out a way to make it appears enabled to the app.

@ohaiibuzzle commented on GitHub (Sep 13, 2022): As far as I know the App Tracking Transparency framework is not available on macOS and defaults to being disabled for all apps (Similar to if you turn off the switch in Settings on an iOS device) This is a limitation in Apple's iOS Support implementation. Not sure if we can work out a way to make it appears enabled to the app. <img width="901" alt="image" src="https://user-images.githubusercontent.com/23693150/189894122-38a029c1-fe5d-4bcc-b3d8-99229c758dac.png">

kerem commented

2026-03-03 18:55:07 +03:00

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@GYMuka commented on GitHub (Sep 12, 2023):

I have a similar issue mine is stuck at enter birth year and month to play, no scroll or typing works, how do I go past that

@GYMuka commented on GitHub (Sep 12, 2023): I have a similar issue mine is stuck at enter birth year and month to play, no scroll or typing works, how do I go past that