[GH-ISSUE #1909] [Bug]: Honkai Star Rail Version 3.4 update crashing after the launching game animation #1253

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opened 2026-03-03 19:05:13 +03:00 by kerem · 11 comments

kerem commented 2026-03-03 19:05:13 +03:00

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Originally created by @The-Third-Guy on GitHub (Jul 2, 2025).
Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/1909

Describe the bug

This issue has been bery common on the release of 3.4 honkai. I know this issue have been solved through terminal, but im not a adminstrator, so im not a sudoer so i cant use that method. Have anyone found another method to fix this bug/issue? I am using MacOS sequoia 15.5. I am new to crash logs, so i posted the entire log here.

Steps to reproduce

Download HSR version 3.4 log in and start launching the game to the train animation

Expected behaviour

Game crashing showing the "This app quit unexpectedly error" on MacOS

Crash log

I Do not know crash logs well to know what is relevant so here is a document link to view the entire log
https://docs.google.com/document/d/16RfZmTJU0z0zCWID79eTRW9J393WiVCGMAfgwmJPGtQ/edit?usp=sharing

What version of PlayCover are you using?

3.1.0

What version of macOS are you using?

Other (please specify)

Issue Language

• Yes my issue is written in English

Originally created by @The-Third-Guy on GitHub (Jul 2, 2025). Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/1909 ### Describe the bug This issue has been bery common on the release of 3.4 honkai. I know this issue have been solved through terminal, but im not a adminstrator, so im not a sudoer so i cant use that method. Have anyone found another method to fix this bug/issue? I am using MacOS sequoia 15.5. I am new to crash logs, so i posted the entire log here. ### Steps to reproduce Download HSR version 3.4 log in and start launching the game to the train animation ### Expected behaviour Game crashing showing the "This app quit unexpectedly error" on MacOS ### Crash log ```shell I Do not know crash logs well to know what is relevant so here is a document link to view the entire log https://docs.google.com/document/d/16RfZmTJU0z0zCWID79eTRW9J393WiVCGMAfgwmJPGtQ/edit?usp=sharing ``` ### What version of PlayCover are you using? 3.1.0 ### What version of macOS are you using? Other (please specify) ### Issue Language - [x] Yes my issue is written in English

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kerem commented 2026-03-03 19:05:13 +03:00

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@The-Third-Guy commented on GitHub (Jul 2, 2025):

To clarify again, anything using terminal or sudo is not accomplishable due to not having administrator on this Macbook Air

<!-- gh-comment-id:3026874607 --> @The-Third-Guy commented on GitHub (Jul 2, 2025): To clarify again, anything using terminal or sudo is not accomplishable due to not having administrator on this Macbook Air

kerem commented 2026-03-03 19:05:14 +03:00

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@Helaski commented on GitHub (Jul 2, 2025):

I Have the same issue, tries everything i could think of, still not working. Help

<!-- gh-comment-id:3027045195 --> @Helaski commented on GitHub (Jul 2, 2025): I Have the same issue, tries everything i could think of, still not working. Help

kerem commented 2026-03-03 19:05:14 +03:00

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@tuannguyen-99 commented on GitHub (Jul 2, 2025):

https://github.com/PlayCover/PlayCover/issues/1905#issuecomment-3026184470

work for me <3

<!-- gh-comment-id:3027279349 --> @tuannguyen-99 commented on GitHub (Jul 2, 2025): https://github.com/PlayCover/PlayCover/issues/1905#issuecomment-3026184470 work for me <3

kerem commented 2026-03-03 19:05:14 +03:00

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@The-Third-Guy commented on GitHub (Jul 2, 2025):

that required terminal, can anyone figure out a way

<!-- gh-comment-id:3027405842 --> @The-Third-Guy commented on GitHub (Jul 2, 2025): that required terminal, can anyone figure out a way

kerem commented 2026-03-03 19:05:14 +03:00

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@The-Third-Guy commented on GitHub (Jul 2, 2025):

Whoever at playcover that is working on this, please fix this issue fast, because people want to pull for phainon

<!-- gh-comment-id:3027578268 --> @The-Third-Guy commented on GitHub (Jul 2, 2025): Whoever at playcover that is working on this, please fix this issue fast, because people want to pull for phainon

kerem commented 2026-03-03 19:05:14 +03:00

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@ANONEKO777 commented on GitHub (Jul 2, 2025):

@The-Third-Guy @Helaski I tried out a method for you, but I’m not sure if it will work in your case. It allows you to edit the /etc/hosts file using only a text editor—no Terminal required—as long as you have VS Code installed and your user account has permission to modify the file.

I’m not quite sure why your Mac doesn’t have admin privileges. If you’re using someone else’s computer, you’ll need to ask them to log in with an account that has administrator access.

First, you can open the /etc/hosts file directly through Finder.

Then, drag the file into the installed VS Code window. Go to the last line of the file and add the content that everyone mentioned.
0.0.0.0 globaldp-prod-os01.starrails.com

After that, save the file. At this point, a prompt should appear in the bottom-right corner asking for sudo access. VS Code is handling this for you, so you don’t need to use the Terminal yourself.

Once you click the button, you’ll be asked to enter the password for the account you’re logged into. If your account has admin privileges, the file should save successfully.

<!-- gh-comment-id:3027777917 --> @ANONEKO777 commented on GitHub (Jul 2, 2025): @The-Third-Guy @Helaski I tried out a method for you, but I’m not sure if it will work in your case. It allows you to edit the /etc/hosts file using only a text editor—no Terminal required—as long as you have VS Code installed and your user account has permission to modify the file. I’m not quite sure why your Mac doesn’t have admin privileges. If you’re using someone else’s computer, you’ll need to ask them to log in with an account that has administrator access.  First, you can open the /etc/hosts file directly through Finder.  Then, drag the file into the installed VS Code window. Go to the last line of the file and add the content that everyone mentioned. `0.0.0.0 globaldp-prod-os01.starrails.com`  After that, save the file. At this point, a prompt should appear in the bottom-right corner asking for sudo access. VS Code is handling this for you, so you don’t need to use the Terminal yourself. Once you click the button, you’ll be asked to enter the password for the account you’re logged into. If your account has admin privileges, the file should save successfully.

kerem commented 2026-03-03 19:05:14 +03:00

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@ChengCY-2254 commented on GitHub (Jul 2, 2025):

Why not try the router's blacklist mode? Block this domain.

<!-- gh-comment-id:3027896366 --> @ChengCY-2254 commented on GitHub (Jul 2, 2025): Why not try the router's blacklist mode? Block this domain.

kerem commented 2026-03-03 19:05:14 +03:00

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@abdoufma commented on GitHub (Jul 2, 2025):

@The-Third-Guy @Helaski I tried out a method for you, but I’m not sure if it will work in your case. It allows you to edit the /etc/hosts file using only a text editor—no Terminal required—as long as you have VS Code installed and your user account has permission to modify the file.

I’m not quite sure why your Mac doesn’t have admin privileges. If you’re using someone else’s computer, you’ll need to ask them to log in with an account that has administrator access.

First, you can open the /etc/hosts file directly through Finder.

Then, drag the file into the installed VS Code window. Go to the last line of the file and add the content that everyone mentioned. 0.0.0.0 globaldp-prod-os01.starrails.com

After that, save the file. At this point, a prompt should appear in the bottom-right corner asking for sudo access. VS Code is handling this for you, so you don’t need to use the Terminal yourself.

Once you click the button, you’ll be asked to enter the password for the account you’re logged into. If your account has admin privileges, the file should save successfully.

That won't work because they don't have admin privileges for their user

<!-- gh-comment-id:3027970180 --> @abdoufma commented on GitHub (Jul 2, 2025): > [@The-Third-Guy](https://github.com/The-Third-Guy) [@Helaski](https://github.com/Helaski) I tried out a method for you, but I’m not sure if it will work in your case. It allows you to edit the /etc/hosts file using only a text editor—no Terminal required—as long as you have VS Code installed and your user account has permission to modify the file. > > I’m not quite sure why your Mac doesn’t have admin privileges. If you’re using someone else’s computer, you’ll need to ask them to log in with an account that has administrator access. > >  > > First, you can open the /etc/hosts file directly through Finder. > >  > > Then, drag the file into the installed VS Code window. Go to the last line of the file and add the content that everyone mentioned. `0.0.0.0 globaldp-prod-os01.starrails.com` > >  > > After that, save the file. At this point, a prompt should appear in the bottom-right corner asking for sudo access. VS Code is handling this for you, so you don’t need to use the Terminal yourself. > > Once you click the button, you’ll be asked to enter the password for the account you’re logged into. If your account has admin privileges, the file should save successfully. That won't work because they don't have admin privileges for their user

kerem commented 2026-03-03 19:05:14 +03:00

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@abdoufma commented on GitHub (Jul 2, 2025):

Whoever at playcover that is working on this, please fix this issue fast, because people want to pull for phainon

@The-Third-Guy
PlayCover likely can't edit the hosts file for you without requiring root privileges, so that wouldn't even help your case.
I second @ChengCY-2254 's solution. it's probably the cleanest option if you can manage it.
Other than that, The only thing that comes to mind is using a DNS filtering service (something like OpenDNS) but those may also require root privileges, so you'd have to look into those yourself.

<!-- gh-comment-id:3028178344 --> @abdoufma commented on GitHub (Jul 2, 2025): > Whoever at playcover that is working on this, please fix this issue fast, because people want to pull for phainon @The-Third-Guy PlayCover likely can't edit the hosts file for you without requiring root privileges, so that wouldn't even help your case. I second @ChengCY-2254 's solution. it's probably the cleanest option if you can manage it. Other than that, The only thing that comes to mind is using a DNS filtering service (something like OpenDNS) but those may also require root privileges, so you'd have to look into those yourself.

kerem commented 2026-03-03 19:05:14 +03:00

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@prinzchao commented on GitHub (Jul 2, 2025):

cn version can use the compatible method to block the domain: globaldp-prod-cn01.bhsr.com

<!-- gh-comment-id:3028692720 --> @prinzchao commented on GitHub (Jul 2, 2025): cn version can use the compatible method to block the domain: **globaldp-prod-cn01.bhsr.com**

kerem commented 2026-03-03 19:05:14 +03:00

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@SybryTrap commented on GitHub (Jul 3, 2025):

This also keeps happening to me. Every. Single. Time. I tried using every method but it never works.

<!-- gh-comment-id:3030295111 --> @SybryTrap commented on GitHub (Jul 3, 2025): This also keeps happening to me. Every. Single. Time. I tried using every method but it never works.

kerem referenced this issue 2026-03-03 19:09:11 +03:00

[PR #1253] [MERGED] actually fix nightly build #1830

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