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[GH-ISSUE #1889] [Bug]: Zenless Zone Zero Cutscenes Pixelated #1236

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opened 2026-03-03 19:04:59 +03:00 by kerem · 8 comments

kerem commented

2026-03-03 19:04:59 +03:00

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Originally created by @stefanos-git on GitHub (Jun 6, 2025).
Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/1889

Describe the bug

Whenever i see a cutscene in zzz everything looks very low quality and pixelated. it's been line that for a long time now. my graphics are at max settings, theres not really a setting to adjust cutscene quality, so i set the resolution to 4k in playcover settings. it still looks like a 720p video though. i wonder if anyone knows how to fix this. i asked chat gpt and it asked me to edit config files to increase the resolutions. i dont really know a lot about all this i hope someone can help

Steps to reproduce

Open zenless zone zero and play the main storyline until you see a cutscene, here are the settings i used:

Expected behaviour

low quality cutscenes.

Crash log

What version of PlayCover are you using?

3.1.0

What version of macOS are you using?

Sonoma (macOS 14)

Issue Language

Yes my issue is written in English

Originally created by @stefanos-git on GitHub (Jun 6, 2025). Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/1889 ### Describe the bug Whenever i see a cutscene in zzz everything looks very low quality and pixelated. it's been line that for a long time now. my graphics are at max settings, theres not really a setting to adjust cutscene quality, so i set the resolution to 4k in playcover settings. it still looks like a 720p video though. i wonder if anyone knows how to fix this. i asked chat gpt and it asked me to edit config files to increase the resolutions. i dont really know a lot about all this i hope someone can help ### Steps to reproduce Open zenless zone zero and play the main storyline until you see a cutscene, here are the settings i used: ![Image](https://github.com/user-attachments/assets/c3bbf300-22f4-4c94-9abf-238579fa6fd7) ![Image](https://github.com/user-attachments/assets/5807ed2d-81c7-4d8b-9b95-d2d1b0356713) ![Image](https://github.com/user-attachments/assets/7bea6f61-639b-4a02-9dbf-909cb2ca0c04) ### Expected behaviour low quality cutscenes. ### Crash log ```shell ``` ### What version of PlayCover are you using? 3.1.0 ### What version of macOS are you using? Sonoma (macOS 14) ### Issue Language - [x] Yes my issue is written in English

kerem added the

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2026-03-03 19:04:59 +03:00

kerem commented

2026-03-03 19:05:00 +03:00

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@stefanos-git commented on GitHub (Jun 6, 2025):

i wonder if you guys can see it from this image, but its all washed out. everything is pixelated.

@stefanos-git commented on GitHub (Jun 6, 2025): e![Image](https://github.com/user-attachments/assets/ff1d3594-b9e5-4254-8969-94a3430b4bac) ![Image](https://github.com/user-attachments/assets/4dfe5dd4-82aa-47ac-b9bf-149349498283) ![Image](https://github.com/user-attachments/assets/6db8f85d-a49f-4064-a5b1-cee7c84b3ed2) i wonder if you guys can see it from this image, but its all washed out. everything is pixelated.

kerem commented

2026-03-03 19:05:00 +03:00

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@stefanos-git commented on GitHub (Jun 6, 2025):

to give you an idea, this is what the actual game looks like, no pixelated-ness, everything is crispy clear

@stefanos-git commented on GitHub (Jun 6, 2025): to give you an idea, this is what the actual game looks like, no pixelated-ness, everything is crispy clear ![Image](https://github.com/user-attachments/assets/1bd3dd45-3525-4694-b8c4-5c85a283b4bb) ![Image](https://github.com/user-attachments/assets/d5f110f2-f013-4ec7-8a1a-6b817bc4db09)

kerem commented

2026-03-03 19:05:00 +03:00

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@stefanos-git commented on GitHub (Jun 9, 2025):

I contacted the devs via their customer support email, so far all they've told me to is to verify file integrity or lower graphics, nothing of actual help. they asked me for a comparison video so i sacrificed my story experience just to show them how pixelated the cutscenes look compared to the cutscenes from older quests which were crispy clear

@stefanos-git commented on GitHub (Jun 9, 2025): I contacted the devs via their customer support email, so far all they've told me to is to verify file integrity or lower graphics, nothing of actual help. they asked me for a comparison video so i sacrificed my story experience just to show them how pixelated the cutscenes look compared to the cutscenes from older quests which were crispy clear

kerem commented

2026-03-03 19:05:00 +03:00

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@entisocial commented on GitHub (Jun 10, 2025):

This is not a bug, we are using the mobile versions of the games, the mobile versions of the games use videos (not gameplay) that are compressed to oblivion, so the videos for cinematics like that are pixelated (this is also the reason why Hoyo uploads such videos in full quality on the YouTube channels).

@entisocial commented on GitHub (Jun 10, 2025): This is not a bug, we are using the mobile versions of the games, the mobile versions of the games use videos (not gameplay) that are compressed to oblivion, so the videos for cinematics like that are pixelated (this is also the reason why Hoyo uploads such videos in full quality on the YouTube channels).

kerem commented

2026-03-03 19:05:00 +03:00

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@stefanos-git commented on GitHub (Jun 26, 2025):

no. that is just blatant misinformation. all the previous cutscenes are insanely crispy and high quality even when viewed through playcover, you can view old cutscenes in the "video archive" section of the game. it's only the new patch's cutscenes that have this problem, hence the reason i posted this bug in the first place. if it was always like that i won't be here reporting it.

This is not a bug, we are using the mobile versions of the games, the mobile versions of the games use videos (not gameplay) that are compressed to oblivion, so the videos for cinematics like that are pixelated (this is also the reason why Hoyo uploads such videos in full quality on the YouTube channels).

@stefanos-git commented on GitHub (Jun 26, 2025): no. that is just blatant misinformation. all the previous cutscenes are insanely crispy and high quality even when viewed through playcover, you can view old cutscenes in the "video archive" section of the game. it's only the new patch's cutscenes that have this problem, hence the reason i posted this bug in the first place. if it was always like that i won't be here reporting it. > This is not a bug, we are using the mobile versions of the games, the mobile versions of the games use videos (not gameplay) that are compressed to oblivion, so the videos for cinematics like that are pixelated (this is also the reason why Hoyo uploads such videos in full quality on the YouTube channels).

kerem commented

2026-03-03 19:05:01 +03:00

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@entisocial commented on GitHub (Jun 26, 2025):

You not understanding the information doesn't make it misinformation. If you load up the iOS apps on any iOS device or any iPadOS device, and replay the pre-rendered videos (which you can do by revisiting the quests in the archive section at Random Play) you'll see that the videos are exactly like that. The Playcover team can fix bugs for Playcover, but it cannot fix the content of the ZZZ package delivered by Hoyoverse. Yes the last pre-rendered videos were pixelated but don't complain to Playcover, complain to Hoyoverse.

@entisocial commented on GitHub (Jun 26, 2025): You not understanding the information doesn't make it misinformation. If you load up the iOS apps on any iOS device or any iPadOS device, and replay the pre-rendered videos (which you can do by revisiting the quests in the archive section at Random Play) you'll see that the videos are exactly like that. The Playcover team can fix bugs for Playcover, but it cannot fix the content of the ZZZ package delivered by Hoyoverse. Yes the last pre-rendered videos were pixelated but don't complain to Playcover, complain to Hoyoverse.

kerem commented

2026-03-03 19:05:01 +03:00

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@stefanos-git commented on GitHub (Jun 27, 2025):

you claiming all pre rendered cutscenes are pixelated when you play the game on playcover is infact misinformation, that doesn't make me wrong or make you right. i've reached out to hoyoverse and provided gameplay footage comparing pre rendered cutscenes from old patches to new ones to show them the issue. after exchanging information back and forth for about 4 days they said they're working on it, but knowing hoyoverse i doubt they'll immediately fix it, they've released a few hot fix updates but none of them really helped me with my issue. i just posted this bug here because other than hoyoverse there's only this place where i can talk about this or find someone whose had this issue before me or find someone who knows of a fix to this.

@stefanos-git commented on GitHub (Jun 27, 2025): you claiming all pre rendered cutscenes are pixelated when you play the game on playcover is infact misinformation, that doesn't make me wrong or make you right. i've reached out to hoyoverse and provided gameplay footage comparing pre rendered cutscenes from old patches to new ones to show them the issue. after exchanging information back and forth for about 4 days they said they're working on it, but knowing hoyoverse i doubt they'll immediately fix it, they've released a few hot fix updates but none of them really helped me with my issue. i just posted this bug here because other than hoyoverse there's only this place where i can talk about this or find someone whose had this issue before me or find someone who knows of a fix to this.

kerem commented

2026-03-03 19:05:01 +03:00

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@entisocial commented on GitHub (Jun 27, 2025):

Ok then best of luck 😂

@entisocial commented on GitHub (Jun 27, 2025): Ok then best of luck 😂