[GH-ISSUE #1699] [App Support]: After upgrading to MacOS15, the Genshin Impact app crashes and an error occurs when opening it #1078

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opened 2026-03-03 19:03:38 +03:00 by kerem · 3 comments
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Originally created by @disonyoung on GitHub (Sep 27, 2024).
Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/1699

environment:
Apple Mini M2
MacOS 15.0 (24A335)
playcover 3.0

issue:
After upgrading to MacOS15, the Genshin Impact app crashes and an error occurs when opening it

try fix:
1、Reinstall the Genshin Impact APP in playcover
2、modify the hosts
sudo -- sh -c 'echo "0.0.0.0 dispatchcnglobal.yuanshen.com\n0.0.0.0 ys-log-upload.mihoyo.com\n0.0.0.0 apm-log-upload-v6.mihoyo.com" >> /etc/hosts'

When opening the APP, it still crashes with an error, which cannot be solved.

Current issues

  • App fails to install
  • App fails to open
  • App crashes randomly during usage
  • App experiences graphical issues or broken UI
  • App fails to connect to servers
  • Other

More details

1727435835681

Crash log

`Process: Yuanshen [3211]
Path: /Users/USER/Library/Containers/io.playcover.PlayCover/原神.app/Yuanshen
Identifier: com.miHoYo.Yuanshen
Version: 5.0.0 (879)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-10-01 11:53:36.8708 +0800
OS Version: macOS 15.0 (24A335)
Report Version: 12
Anonymous UUID: 8516A0E8-4051-4826-F512-14766B05BD47

Time Awake Since Boot: 10000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: LSAuthDispatchQueue

Exception Type: EXC_CRASH (SIGTRAP)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: Yuanshen [3211]

Thread 0 Crashed:: Dispatch queue: LSAuthDispatchQueue
0 LaunchServices 0x186d37944 invocation function for block in clientIsAllowedToConnect(__CFDictionary const*) + 340
1 libdispatch.dylib 0x186620658 _dispatch_client_callout + 20
2 libdispatch.dylib 0x18662fcd8 _dispatch_lane_barrier_sync_invoke_and_complete + 56
3 LaunchServices 0x186d37740 clientIsAllowedToConnect(__CFDictionary const*) + 156
4 LaunchServices 0x186d3759c IsLSServerConnected(LSSessionID, bool) + 40
5 LaunchServices 0x186d3be60 _LSCopyFrontApplication + 64
6 HIServices 0x18d12d130 GetFrontProcess + 148
7 AppKit 0x18a3cdd00 _NXIsActiveApp + 40
8 UIKitMacHelper 0x1a104ba3c -[NSApplication(UINSApplicationSwizzling) _uinsSwizzledIsActiveApp] + 80
9 AppKit 0x18a5222ec -[NSApplication onFirstEvent] + 40
10 AppKit 0x18ad21f9c -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2708
11 AppKit 0x18a3eeb7c -[NSApplication run] + 480
12 AppKit 0x18a3c544c NSApplicationMain + 888
13 AppKit 0x18a6138e4 _NSApplicationMainWithInfoDictionary + 24
14 UIKitMacHelper 0x1a10378b0 UINSApplicationMain + 972
15 UIKitCore 0x1b7f97c40 UIApplicationMain + 148
16 Yuanshen 0x102b91098 0x102b8c000 + 20632
17 dyld 0x186450274 start + 2840`

What version of PlayCover are you using?

Other (please specify)

What version of macOS are you using?

Other (please specify)

Issue Language

  • Yes my issue is written in English
Originally created by @disonyoung on GitHub (Sep 27, 2024). Original GitHub issue: https://github.com/PlayCover/PlayCover/issues/1699 ### App Store link environment: Apple Mini M2 MacOS 15.0 (24A335) playcover 3.0 issue: After upgrading to MacOS15, the Genshin Impact app crashes and an error occurs when opening it try fix: 1、Reinstall the Genshin Impact APP in playcover 2、modify the hosts ` sudo -- sh -c 'echo "0.0.0.0 dispatchcnglobal.yuanshen.com\n0.0.0.0 ys-log-upload.mihoyo.com\n0.0.0.0 apm-log-upload-v6.mihoyo.com" >> /etc/hosts'` When opening the APP, it still crashes with an error, which cannot be solved. ### Current issues - [ ] App fails to install - [X] App fails to open - [ ] App crashes randomly during usage - [ ] App experiences graphical issues or broken UI - [ ] App fails to connect to servers - [ ] Other ### More details ![1727435835681](https://github.com/user-attachments/assets/128df09a-47ed-4009-befd-3ab0416854fe) ### Crash log `Process: Yuanshen [3211] Path: /Users/USER/Library/Containers/io.playcover.PlayCover/原神.app/Yuanshen Identifier: com.miHoYo.Yuanshen Version: 5.0.0 (879) Code Type: ARM-64 (Native) Parent Process: launchd [1] User ID: 501 Date/Time: 2024-10-01 11:53:36.8708 +0800 OS Version: macOS 15.0 (24A335) Report Version: 12 Anonymous UUID: 8516A0E8-4051-4826-F512-14766B05BD47 Time Awake Since Boot: 10000 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: LSAuthDispatchQueue Exception Type: EXC_CRASH (SIGTRAP) Exception Codes: 0x0000000000000000, 0x0000000000000000 Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5 Terminating Process: Yuanshen [3211] Thread 0 Crashed:: Dispatch queue: LSAuthDispatchQueue 0 LaunchServices 0x186d37944 invocation function for block in clientIsAllowedToConnect(__CFDictionary const*) + 340 1 libdispatch.dylib 0x186620658 _dispatch_client_callout + 20 2 libdispatch.dylib 0x18662fcd8 _dispatch_lane_barrier_sync_invoke_and_complete + 56 3 LaunchServices 0x186d37740 clientIsAllowedToConnect(__CFDictionary const*) + 156 4 LaunchServices 0x186d3759c IsLSServerConnected(LSSessionID, bool) + 40 5 LaunchServices 0x186d3be60 _LSCopyFrontApplication + 64 6 HIServices 0x18d12d130 GetFrontProcess + 148 7 AppKit 0x18a3cdd00 _NXIsActiveApp + 40 8 UIKitMacHelper 0x1a104ba3c -[NSApplication(UINSApplicationSwizzling) _uinsSwizzledIsActiveApp] + 80 9 AppKit 0x18a5222ec -[NSApplication onFirstEvent] + 40 10 AppKit 0x18ad21f9c -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2708 11 AppKit 0x18a3eeb7c -[NSApplication run] + 480 12 AppKit 0x18a3c544c NSApplicationMain + 888 13 AppKit 0x18a6138e4 _NSApplicationMainWithInfoDictionary + 24 14 UIKitMacHelper 0x1a10378b0 UINSApplicationMain + 972 15 UIKitCore 0x1b7f97c40 UIApplicationMain + 148 16 Yuanshen 0x102b91098 0x102b8c000 + 20632 17 dyld 0x186450274 start + 2840` ### What version of PlayCover are you using? Other (please specify) ### What version of macOS are you using? Other (please specify) ### Issue Language - [X] Yes my issue is written in English
Author
Owner

@SHICEADO commented on GitHub (Sep 27, 2024):

Me too!!!!!

<!-- gh-comment-id:2379418042 --> @SHICEADO commented on GitHub (Sep 27, 2024): Me too!!!!!
Author
Owner

@Catta1997 commented on GitHub (Sep 27, 2024):

Please, rewrite you issue in English and translate the error

image
<!-- gh-comment-id:2379552246 --> @Catta1997 commented on GitHub (Sep 27, 2024): Please, rewrite you issue in English and translate the error <img width="298" alt="image" src="https://github.com/user-attachments/assets/9a9516ab-05b6-476f-9eac-71c3c064f22f">
Author
Owner

@disonyoung commented on GitHub (Sep 27, 2024):

请用英语重写您的问题并翻译错误

图像

Already converted to English

<!-- gh-comment-id:2380294719 --> @disonyoung commented on GitHub (Sep 27, 2024): > 请用英语重写您的问题并翻译错误 > > <img alt="图像" width="298" src="https://private-user-images.githubusercontent.com/34333654/371593423-9a9516ab-05b6-476f-9eac-71c3c064f22f.png?jwt=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.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.e_uFaOiEbv8477SErURWS0oaJ4k8muqKDz_kyjdjSxY"> Already converted to English
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