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[GH-ISSUE #2675] Unable to update Insurgency Sandstorm Server "Waiting for user info...FAILED. Timed out." #1938

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opened 2026-02-27 02:59:54 +03:00 by kerem · 6 comments
kerem commented 2026-02-27 02:59:54 +03:00
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Originally created by @lorentedford on GitHub (Jan 19, 2020).
Original GitHub issue: https://github.com/GameServerManagers/LinuxGSM/issues/2675

User Story

Running the update command does not work anymore ./inssserver update
I have tried to update the server forcefully ./inssserver force-update
Here are links concerning this issue:
https://hastebin.com/oqisamanok
https://pastebin.com/GxJKREE9
https://ibb.co/JHd8GZW

Basic info

  • Distro: [CentOS Linux 7]
  • Game: [Insurgency Sandstorm]
  • Command: [Update]
  • LinuxGSM version: [v19.12.5]

Further Information

A clear description of what the bug is and any ideas on how to resolve it. Plus any further context that might be relevant to the issue.

[inssserver@li1116-159 ~]$ ./inssserver update
[ FAIL ] Update inssserver: Checking for update: SteamCMD: checking remote build[inssserver@li1116-159 ~]$

[inssserver@li1116-159 ~]$ ./inssserver force-update
[ .... ] Update inssserver: Redirecting stderr to '/home/inssserver/Steam/logs/stderr.txt'
[  0%] Checking for available updates...
[----] Verifying installation...
Steam Console Client (c) Valve Corporation
-- type 'quit' to exit --
Loading Steam API...OK.

Connecting anonymously to Steam Public...threadtools.cpp (833) : Assertion Failed: ThreadGetProcessExitCode: no such process 1138
Logged in OK
Waiting for user info...FAILED. Timed out.
OK

To Reproduce

Steps to reproduce the behavior:

  1. Go to user account with Insurgency Sandstorm server installed.
  2. type in the commands shown above.
  3. Enjoy the errors

Expected behavior

The expected behavior would be an updated on the application that is trying to be updated..

Originally created by @lorentedford on GitHub (Jan 19, 2020). Original GitHub issue: https://github.com/GameServerManagers/LinuxGSM/issues/2675 ## User Story Running the update command does not work anymore `./inssserver update` I have tried to update the server forcefully `./inssserver force-update` Here are links concerning this issue: https://hastebin.com/oqisamanok https://pastebin.com/GxJKREE9 https://ibb.co/JHd8GZW ## Basic info * **Distro:** [CentOS Linux 7] * **Game:** [Insurgency Sandstorm] * **Command:** [Update] * **LinuxGSM version:** [v19.12.5] ## Further Information A clear description of what the bug is and any ideas on how to resolve it. Plus any further context that might be relevant to the issue. ``` [inssserver@li1116-159 ~]$ ./inssserver update [ FAIL ] Update inssserver: Checking for update: SteamCMD: checking remote build[inssserver@li1116-159 ~]$ ``` ``` [inssserver@li1116-159 ~]$ ./inssserver force-update [ .... ] Update inssserver: Redirecting stderr to '/home/inssserver/Steam/logs/stderr.txt' [ 0%] Checking for available updates... [----] Verifying installation... Steam Console Client (c) Valve Corporation -- type 'quit' to exit -- Loading Steam API...OK. Connecting anonymously to Steam Public...threadtools.cpp (833) : Assertion Failed: ThreadGetProcessExitCode: no such process 1138 Logged in OK Waiting for user info...FAILED. Timed out. OK ``` ## To Reproduce Steps to reproduce the behavior: 1. Go to user account with Insurgency Sandstorm server installed. 2. type in the commands shown above. 3. Enjoy the errors ## Expected behavior The expected behavior would be an updated on the application that is trying to be updated..
kerem commented 2026-02-27 02:59:55 +03:00
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@lorentedford commented on GitHub (Jan 19, 2020):

As a test we removed the steamcmd file and tried to have it re download it and ended up with an error.

[inssserver@li1116-159 ~]$ ./inssserver update
[ERROR ] Update inssserver: SteamCMD is missing
mkdir: created directory ‘/home/inssserver/steamcmd’
extracting steamcmd_linux.tar.gz...OK
[ FAIL ] Update inssserver: Checking for update: SteamCMD: checking remote build
<!-- gh-comment-id:575958678 --> @lorentedford commented on GitHub (Jan 19, 2020): As a test we removed the steamcmd file and tried to have it re download it and ended up with an error. ``` [inssserver@li1116-159 ~]$ ./inssserver update [ERROR ] Update inssserver: SteamCMD is missing mkdir: created directory ‘/home/inssserver/steamcmd’ extracting steamcmd_linux.tar.gz...OK [ FAIL ] Update inssserver: Checking for update: SteamCMD: checking remote build ```
kerem commented 2026-02-27 02:59:55 +03:00
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@lorentedford commented on GitHub (Jan 19, 2020):

So I tried a fresh install and I got this.

image

And then this.

[inns2@li1116-159 ~]$ ./inssserver install
    fetching core_functions.sh...OK
    fetching core_legacy.sh...OK
    fetching core_messages.sh...OK
    fetching core_dl.sh...OK
    fetching core_trap.sh...OK
    fetching _default.cfg...OK
    copying _default.cfg...OK
    fetching common.cfg...OK
    fetching inssserver.cfg...OK
    fetching linuxgsm.sh...OK
    fetching core_getopt.sh...OK
    fetching command_install.sh...OK
    fetching check.sh...OK
    fetching check_tmuxception.sh...OK
    fetching check_permissions.sh...OK
    fetching check_glibc.sh...OK
    fetching info_distro.sh...OK
    fetching check_system_requirements.sh...OK
    fetching install_header.sh...OK

                                mdMMMMbm
                              mMMMMMMMMMMm
                              mMMMMMMMMMMMMm
                             mMMMMMMMMMMMMMMm
                             hMMMV^VMMV^VMMMh
                             MMMMM  MM  MMMMM
                             hMMs   vv   sMMh
                            hMMM:        :MMMh
                          .hMMMh          hMMMh.
                         -dMMMh     __     hMMMd-
                        :mMMMs      ||      sMMMm:
                       :MMMM+       || _     +NMMN:
                      .mMMM+     ========     +MMMm.
                      yMMMy   ##############   yMMMy
                      mMMM:   ##############   :MMMm
                      mMM   nn   nn    nn   nn   MMm
                      o   nNNNNNNNn    nNNNNNNNn   o
                         nNNNNNNNNNn  nNNNNNNNNNn
                        nNNNNNNNNNNN  NNNNNNNNNNNn
                         +NNNNNNNNN:  :NNNNNNNNN+
                           nNNNNNNN /\ NNNNNNNn
                             nnnnn  db  nnnnn

888      d8b                             .d8888b.   .d8888b.  888b     d888
888      Y8P                            d88P  Y88b d88P  Y88b 8888b   d8888
888                                     888    888 Y88b.      88888b.d88888
888      888 88888b.  888  888 888  888 888          Y888b.   888Y88888P888
888      888 888  88b 888  888  Y8bd8P  888  88888      Y88b. 888 Y888P 888
888      888 888  888 888  888   X88K   888    888        888 888  Y8P  888
888      888 888  888 Y88b 88Y .d8pq8b. Y88b  d88P Y88b  d88P 888   *   888
LinuxGSM 888 888  888  Y8888Y  888  888   Y2012P88   Y8888P   888       888

=================================
LinuxGSM_
by Daniel Gibbs
Game: Insurgency: Sandstorm
Website: https://linuxgsm.com
Contributors: https://linuxgsm.com/contrib
Donate: https://linuxgsm.com/donate
=================================
    fetching install_server_dir.sh...OK

Server Directory
=================================
/home/inns2

Continue? [Y/n] Y
mkdir: created directory ‘/home/inns2/serverfiles’
    fetching install_logs.sh...OK

Creating log directories
=================================
installing log dir: /home/inns2/log...OK
installing LinuxGSM log dir: /home/inns2/log/script...OK
creating LinuxGSM log: /home/inns2/log/script/inssserver-script.log...OK
installing console log dir: /home/inns2/log/console...OK
creating console log: /home/inns2/log/console/inssserver-console.log...OK
installing game log dir: /home/inns2/serverfiles/Insurgency/Saved/Logs...OK
creating symlink to game log dir: /home/inns2/log/server -> /home/inns2/serverfiles/Insurgency/Saved/Logs...OK
    fetching check_deps.sh...OK

Checking Dependencies
=================================
tmux
curl
wget
util-linux
python3
file
tar
gzip
bzip2
unzip
binutils
bc
jq
glibc.i686
libstdc++.i686
Information! Required dependencies already installed
    fetching install_steamcmd.sh...OK

Installing SteamCMD
=================================
    fetching check_steamcmd.sh...OK
mkdir: created directory ‘/home/inns2/steamcmd’
######################################################################## 100.0%
downloading steamcmd_linux.tar.gz...OK
extracting steamcmd_linux.tar.gz...OK
    fetching install_server_files.sh...OK

Installing Insurgency: Sandstorm Server
=================================
Redirecting stderr to '/home/inns2/Steam/logs/stderr.txt'
ILocalize::AddFile() failed to load file "public/steambootstrapper_english.txt".
[  0%] Checking for available update...
[----] Downloading update (0 of 50,327 KB)...
[  0%] Downloading update (2,868 of 50,327 KB)...
[  5%] Downloading update (6,200 of 50,327 KB)...
[ 12%] Downloading update (9,019 of 50,327 KB)...
[ 17%] Downloading update (11,739 of 50,327 KB)...
[ 23%] Downloading update (12,330 of 50,327 KB)...
[ 24%] Downloading update (12,823 of 50,327 KB)...
[ 25%] Downloading update (13,350 of 50,327 KB)...
[ 26%] Downloading update (14,187 of 50,327 KB)...
[ 28%] Downloading update (15,012 of 50,327 KB)...
[ 29%] Downloading update (15,981 of 50,327 KB)...
[ 31%] Downloading update (16,692 of 50,327 KB)...
[ 33%] Downloading update (17,422 of 50,327 KB)...
[ 34%] Downloading update (18,416 of 50,327 KB)...
[ 36%] Downloading update (19,342 of 50,327 KB)...
[ 38%] Downloading update (20,343 of 50,327 KB)...
[ 40%] Downloading update (21,667 of 50,327 KB)...
[ 43%] Downloading update (22,609 of 50,327 KB)...
[ 44%] Downloading update (23,471 of 50,327 KB)...
[ 46%] Downloading update (24,433 of 50,327 KB)...
[ 48%] Downloading update (25,040 of 50,327 KB)...
[ 49%] Downloading update (25,658 of 50,327 KB)...
[ 50%] Downloading update (26,444 of 50,327 KB)...
[ 52%] Downloading update (27,103 of 50,327 KB)...
[ 53%] Downloading update (27,712 of 50,327 KB)...
[ 55%] Downloading update (28,323 of 50,327 KB)...
[ 56%] Downloading update (29,154 of 50,327 KB)...
[ 57%] Downloading update (30,212 of 50,327 KB)...
[ 60%] Downloading update (30,813 of 50,327 KB)...
[ 61%] Downloading update (31,352 of 50,327 KB)...
[ 62%] Downloading update (31,800 of 50,327 KB)...
[ 63%] Downloading update (32,073 of 50,327 KB)...
[ 63%] Downloading update (32,352 of 50,327 KB)...
[ 64%] Downloading update (32,762 of 50,327 KB)...
[ 65%] Downloading update (33,166 of 50,327 KB)...
[ 65%] Downloading update (33,404 of 50,327 KB)...
[ 66%] Downloading update (33,791 of 50,327 KB)...
[ 67%] Downloading update (34,286 of 50,327 KB)...
[ 68%] Downloading update (34,928 of 50,327 KB)...
[ 69%] Downloading update (35,672 of 50,327 KB)...
[ 70%] Downloading update (36,243 of 50,327 KB)...
[ 72%] Downloading update (36,859 of 50,327 KB)...
[ 73%] Downloading update (37,131 of 50,327 KB)...
[ 73%] Downloading update (37,411 of 50,327 KB)...
[ 74%] Downloading update (37,765 of 50,327 KB)...
[ 75%] Downloading update (38,249 of 50,327 KB)...
[ 76%] Downloading update (38,879 of 50,327 KB)...
[ 77%] Downloading update (39,667 of 50,327 KB)...
[ 78%] Downloading update (40,667 of 50,327 KB)...
[ 80%] Downloading update (41,215 of 50,327 KB)...
[ 81%] Downloading update (41,600 of 50,327 KB)...
[ 82%] Downloading update (42,137 of 50,327 KB)...
[ 83%] Downloading update (42,513 of 50,327 KB)...
[ 84%] Downloading update (42,707 of 50,327 KB)...
[ 84%] Downloading update (43,070 of 50,327 KB)...
[ 85%] Downloading update (43,400 of 50,327 KB)...
[ 86%] Downloading update (43,623 of 50,327 KB)...
[ 86%] Downloading update (43,841 of 50,327 KB)...
[ 87%] Downloading update (44,130 of 50,327 KB)...
[ 87%] Downloading update (44,419 of 50,327 KB)...
[ 88%] Downloading update (44,844 of 50,327 KB)...
[ 89%] Downloading update (45,474 of 50,327 KB)...
[ 90%] Downloading update (46,081 of 50,327 KB)...
[ 91%] Downloading update (46,312 of 50,327 KB)...
[ 92%] Downloading update (46,724 of 50,327 KB)...
[ 92%] Downloading update (47,047 of 50,327 KB)...
[ 93%] Downloading update (47,429 of 50,327 KB)...
[ 94%] Downloading update (47,935 of 50,327 KB)...
[ 95%] Downloading update (48,250 of 50,327 KB)...
[ 95%] Downloading update (48,563 of 50,327 KB)...
[ 96%] Downloading update (49,018 of 50,327 KB)...
[ 97%] Downloading update (49,369 of 50,327 KB)...
[ 98%] Downloading update (49,677 of 50,327 KB)...
[ 98%] Downloading update (50,045 of 50,327 KB)...
[ 99%] Downloading update (50,327 of 50,327 KB)...
[100%] Download Complete.
[----] Applying update...
[----] Extracting package...
[----] Extracting package...
[----] Extracting package...
[----] Extracting package...
[----] Installing update...
[----] Installing update...
[----] Installing update...
[----] Installing update...
[----] Installing update...
[----] Installing update...
[----] Installing update...
[----] Installing update...
[----] Cleaning up...
[----] Update complete, launching...
Redirecting stderr to '/home/inns2/Steam/logs/stderr.txt'
[  0%] Checking for available updates...
[----] Verifying installation...
Steam Console Client (c) Valve Corporation
-- type 'quit' to exit --
Loading Steam API...OK.

Connecting anonymously to Steam Public...Logged in OK
Waiting for user info...FAILED. Timed out.
OK
Warning! SteamCMD did not complete the download, retrying: Attempt 2
Redirecting stderr to '/home/inns2/Steam/logs/stderr.txt'
[  0%] Checking for available updates...
[----] Verifying installation...
Steam Console Client (c) Valve Corporation
-- type 'quit' to exit --
Loading Steam API...OK.

Connecting anonymously to Steam Public...Logged in OK
Waiting for user info...FAILED. Timed out.
OK
Warning! SteamCMD did not complete the download, retrying: Attempt 3
Redirecting stderr to '/home/inns2/Steam/logs/stderr.txt'
[  0%] Checking for available updates...
[----] Verifying installation...
Steam Console Client (c) Valve Corporation
-- type 'quit' to exit --
Loading Steam API...OK.

Connecting anonymously to Steam Public...Logged in OK
Waiting for user info...FAILED. Timed out.
OK
Warning! SteamCMD did not complete the download, retrying: Attempt 4
Redirecting stderr to '/home/inns2/Steam/logs/stderr.txt'
[  0%] Checking for available updates...
[----] Verifying installation...
Steam Console Client (c) Valve Corporation
-- type 'quit' to exit --
Loading Steam API...OK.

Connecting anonymously to Steam Public...Logged in OK
Waiting for user info...FAILED. Timed out.
OK
Warning! SteamCMD did not complete the download, retrying: Attempt 5
Redirecting stderr to '/home/inns2/Steam/logs/stderr.txt'
[  0%] Checking for available updates...
[----] Verifying installation...
Steam Console Client (c) Valve Corporation
-- type 'quit' to exit --
Loading Steam API...OK.

Connecting anonymously to Steam Public...Logged in OK
Waiting for user info...

Any thoughts on why it won't update? Is it some thing in lgsm or is this a steam thing? I am leaning towards lgsm issue because it acts like it can't get the user info.

<!-- gh-comment-id:576031016 --> @lorentedford commented on GitHub (Jan 19, 2020): So I tried a fresh install and I got this. ![image](https://user-images.githubusercontent.com/8719903/72685975-26a41300-3ab5-11ea-95d6-1826f1caaad2.png) And then this. ``` [inns2@li1116-159 ~]$ ./inssserver install fetching core_functions.sh...OK fetching core_legacy.sh...OK fetching core_messages.sh...OK fetching core_dl.sh...OK fetching core_trap.sh...OK fetching _default.cfg...OK copying _default.cfg...OK fetching common.cfg...OK fetching inssserver.cfg...OK fetching linuxgsm.sh...OK fetching core_getopt.sh...OK fetching command_install.sh...OK fetching check.sh...OK fetching check_tmuxception.sh...OK fetching check_permissions.sh...OK fetching check_glibc.sh...OK fetching info_distro.sh...OK fetching check_system_requirements.sh...OK fetching install_header.sh...OK mdMMMMbm mMMMMMMMMMMm mMMMMMMMMMMMMm mMMMMMMMMMMMMMMm hMMMV^VMMV^VMMMh MMMMM MM MMMMM hMMs vv sMMh hMMM: :MMMh .hMMMh hMMMh. -dMMMh __ hMMMd- :mMMMs || sMMMm: :MMMM+ || _ +NMMN: .mMMM+ ======== +MMMm. yMMMy ############## yMMMy mMMM: ############## :MMMm mMM nn nn nn nn MMm o nNNNNNNNn nNNNNNNNn o nNNNNNNNNNn nNNNNNNNNNn nNNNNNNNNNNN NNNNNNNNNNNn +NNNNNNNNN: :NNNNNNNNN+ nNNNNNNN /\ NNNNNNNn nnnnn db nnnnn 888 d8b .d8888b. .d8888b. 888b d888 888 Y8P d88P Y88b d88P Y88b 8888b d8888 888 888 888 Y88b. 88888b.d88888 888 888 88888b. 888 888 888 888 888 Y888b. 888Y88888P888 888 888 888 88b 888 888 Y8bd8P 888 88888 Y88b. 888 Y888P 888 888 888 888 888 888 888 X88K 888 888 888 888 Y8P 888 888 888 888 888 Y88b 88Y .d8pq8b. Y88b d88P Y88b d88P 888 * 888 LinuxGSM 888 888 888 Y8888Y 888 888 Y2012P88 Y8888P 888 888 ================================= LinuxGSM_ by Daniel Gibbs Game: Insurgency: Sandstorm Website: https://linuxgsm.com Contributors: https://linuxgsm.com/contrib Donate: https://linuxgsm.com/donate ================================= fetching install_server_dir.sh...OK Server Directory ================================= /home/inns2 Continue? [Y/n] Y mkdir: created directory ‘/home/inns2/serverfiles’ fetching install_logs.sh...OK Creating log directories ================================= installing log dir: /home/inns2/log...OK installing LinuxGSM log dir: /home/inns2/log/script...OK creating LinuxGSM log: /home/inns2/log/script/inssserver-script.log...OK installing console log dir: /home/inns2/log/console...OK creating console log: /home/inns2/log/console/inssserver-console.log...OK installing game log dir: /home/inns2/serverfiles/Insurgency/Saved/Logs...OK creating symlink to game log dir: /home/inns2/log/server -> /home/inns2/serverfiles/Insurgency/Saved/Logs...OK fetching check_deps.sh...OK Checking Dependencies ================================= tmux curl wget util-linux python3 file tar gzip bzip2 unzip binutils bc jq glibc.i686 libstdc++.i686 Information! Required dependencies already installed fetching install_steamcmd.sh...OK Installing SteamCMD ================================= fetching check_steamcmd.sh...OK mkdir: created directory ‘/home/inns2/steamcmd’ ######################################################################## 100.0% downloading steamcmd_linux.tar.gz...OK extracting steamcmd_linux.tar.gz...OK fetching install_server_files.sh...OK Installing Insurgency: Sandstorm Server ================================= Redirecting stderr to '/home/inns2/Steam/logs/stderr.txt' ILocalize::AddFile() failed to load file "public/steambootstrapper_english.txt". [ 0%] Checking for available update... [----] Downloading update (0 of 50,327 KB)... [ 0%] Downloading update (2,868 of 50,327 KB)... [ 5%] Downloading update (6,200 of 50,327 KB)... [ 12%] Downloading update (9,019 of 50,327 KB)... [ 17%] Downloading update (11,739 of 50,327 KB)... [ 23%] Downloading update (12,330 of 50,327 KB)... [ 24%] Downloading update (12,823 of 50,327 KB)... [ 25%] Downloading update (13,350 of 50,327 KB)... [ 26%] Downloading update (14,187 of 50,327 KB)... [ 28%] Downloading update (15,012 of 50,327 KB)... [ 29%] Downloading update (15,981 of 50,327 KB)... [ 31%] Downloading update (16,692 of 50,327 KB)... [ 33%] Downloading update (17,422 of 50,327 KB)... [ 34%] Downloading update (18,416 of 50,327 KB)... [ 36%] Downloading update (19,342 of 50,327 KB)... [ 38%] Downloading update (20,343 of 50,327 KB)... [ 40%] Downloading update (21,667 of 50,327 KB)... [ 43%] Downloading update (22,609 of 50,327 KB)... [ 44%] Downloading update (23,471 of 50,327 KB)... [ 46%] Downloading update (24,433 of 50,327 KB)... [ 48%] Downloading update (25,040 of 50,327 KB)... [ 49%] Downloading update (25,658 of 50,327 KB)... [ 50%] Downloading update (26,444 of 50,327 KB)... [ 52%] Downloading update (27,103 of 50,327 KB)... [ 53%] Downloading update (27,712 of 50,327 KB)... [ 55%] Downloading update (28,323 of 50,327 KB)... [ 56%] Downloading update (29,154 of 50,327 KB)... [ 57%] Downloading update (30,212 of 50,327 KB)... [ 60%] Downloading update (30,813 of 50,327 KB)... [ 61%] Downloading update (31,352 of 50,327 KB)... [ 62%] Downloading update (31,800 of 50,327 KB)... [ 63%] Downloading update (32,073 of 50,327 KB)... [ 63%] Downloading update (32,352 of 50,327 KB)... [ 64%] Downloading update (32,762 of 50,327 KB)... [ 65%] Downloading update (33,166 of 50,327 KB)... [ 65%] Downloading update (33,404 of 50,327 KB)... [ 66%] Downloading update (33,791 of 50,327 KB)... [ 67%] Downloading update (34,286 of 50,327 KB)... [ 68%] Downloading update (34,928 of 50,327 KB)... [ 69%] Downloading update (35,672 of 50,327 KB)... [ 70%] Downloading update (36,243 of 50,327 KB)... [ 72%] Downloading update (36,859 of 50,327 KB)... [ 73%] Downloading update (37,131 of 50,327 KB)... [ 73%] Downloading update (37,411 of 50,327 KB)... [ 74%] Downloading update (37,765 of 50,327 KB)... [ 75%] Downloading update (38,249 of 50,327 KB)... [ 76%] Downloading update (38,879 of 50,327 KB)... [ 77%] Downloading update (39,667 of 50,327 KB)... [ 78%] Downloading update (40,667 of 50,327 KB)... [ 80%] Downloading update (41,215 of 50,327 KB)... [ 81%] Downloading update (41,600 of 50,327 KB)... [ 82%] Downloading update (42,137 of 50,327 KB)... [ 83%] Downloading update (42,513 of 50,327 KB)... [ 84%] Downloading update (42,707 of 50,327 KB)... [ 84%] Downloading update (43,070 of 50,327 KB)... [ 85%] Downloading update (43,400 of 50,327 KB)... [ 86%] Downloading update (43,623 of 50,327 KB)... [ 86%] Downloading update (43,841 of 50,327 KB)... [ 87%] Downloading update (44,130 of 50,327 KB)... [ 87%] Downloading update (44,419 of 50,327 KB)... [ 88%] Downloading update (44,844 of 50,327 KB)... [ 89%] Downloading update (45,474 of 50,327 KB)... [ 90%] Downloading update (46,081 of 50,327 KB)... [ 91%] Downloading update (46,312 of 50,327 KB)... [ 92%] Downloading update (46,724 of 50,327 KB)... [ 92%] Downloading update (47,047 of 50,327 KB)... [ 93%] Downloading update (47,429 of 50,327 KB)... [ 94%] Downloading update (47,935 of 50,327 KB)... [ 95%] Downloading update (48,250 of 50,327 KB)... [ 95%] Downloading update (48,563 of 50,327 KB)... [ 96%] Downloading update (49,018 of 50,327 KB)... [ 97%] Downloading update (49,369 of 50,327 KB)... [ 98%] Downloading update (49,677 of 50,327 KB)... [ 98%] Downloading update (50,045 of 50,327 KB)... [ 99%] Downloading update (50,327 of 50,327 KB)... [100%] Download Complete. [----] Applying update... [----] Extracting package... [----] Extracting package... [----] Extracting package... [----] Extracting package... [----] Installing update... [----] Installing update... [----] Installing update... [----] Installing update... [----] Installing update... [----] Installing update... [----] Installing update... [----] Installing update... [----] Cleaning up... [----] Update complete, launching... Redirecting stderr to '/home/inns2/Steam/logs/stderr.txt' [ 0%] Checking for available updates... [----] Verifying installation... Steam Console Client (c) Valve Corporation -- type 'quit' to exit -- Loading Steam API...OK. Connecting anonymously to Steam Public...Logged in OK Waiting for user info...FAILED. Timed out. OK Warning! SteamCMD did not complete the download, retrying: Attempt 2 Redirecting stderr to '/home/inns2/Steam/logs/stderr.txt' [ 0%] Checking for available updates... [----] Verifying installation... Steam Console Client (c) Valve Corporation -- type 'quit' to exit -- Loading Steam API...OK. Connecting anonymously to Steam Public...Logged in OK Waiting for user info...FAILED. Timed out. OK Warning! SteamCMD did not complete the download, retrying: Attempt 3 Redirecting stderr to '/home/inns2/Steam/logs/stderr.txt' [ 0%] Checking for available updates... [----] Verifying installation... Steam Console Client (c) Valve Corporation -- type 'quit' to exit -- Loading Steam API...OK. Connecting anonymously to Steam Public...Logged in OK Waiting for user info...FAILED. Timed out. OK Warning! SteamCMD did not complete the download, retrying: Attempt 4 Redirecting stderr to '/home/inns2/Steam/logs/stderr.txt' [ 0%] Checking for available updates... [----] Verifying installation... Steam Console Client (c) Valve Corporation -- type 'quit' to exit -- Loading Steam API...OK. Connecting anonymously to Steam Public...Logged in OK Waiting for user info...FAILED. Timed out. OK Warning! SteamCMD did not complete the download, retrying: Attempt 5 Redirecting stderr to '/home/inns2/Steam/logs/stderr.txt' [ 0%] Checking for available updates... [----] Verifying installation... Steam Console Client (c) Valve Corporation -- type 'quit' to exit -- Loading Steam API...OK. Connecting anonymously to Steam Public...Logged in OK Waiting for user info... ``` Any thoughts on why it won't update? Is it some thing in lgsm or is this a steam thing? I am leaning towards lgsm issue because it acts like it can't get the user info.
kerem commented 2026-02-27 02:59:55 +03:00
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@lorentedford commented on GitHub (Jan 19, 2020):

Here is an updated video of me trying to install Insurgency Sandstorm under a new user.
https://youtu.be/NlsaljxbVLE

YouTube
This video is about troubleshooting insurgency sandstorm server installation on centos 7. You can learn more details here: https://github.com/GameServerManag...
<!-- gh-comment-id:576047529 --> @lorentedford commented on GitHub (Jan 19, 2020): Here is an updated video of me trying to install Insurgency Sandstorm under a new user. https://youtu.be/NlsaljxbVLE <blockquote><img src="https://i.ytimg.com/vi/NlsaljxbVLE/hqdefault.jpg" width="48" align="right"><div><img src="/yts/img/favicon_144-vfliLAfaB.png" height="14"> YouTube</div><div><strong><a href="https://www.youtube.com/watch?v=NlsaljxbVLE">4k insurgency sandstorm server installation centos7- Trouble Shooting Process Github</a></strong></div><div>This video is about troubleshooting insurgency sandstorm server installation on centos 7. You can learn more details here: https://github.com/GameServerManag...</div></blockquote>
kerem commented 2026-02-27 02:59:55 +03:00
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@h3o66 commented on GitHub (Feb 12, 2020):

Well there was a bug in the linux kernel a while ago that had problems with the steam connection.
It could be a problem that there were not the latest updates installed.
It looks like this is a hvm virtualisation.

Please update the system yum update -y && reboot and try again, thanks

<!-- gh-comment-id:585304386 --> @h3o66 commented on GitHub (Feb 12, 2020): Well there was a bug in the linux kernel a while ago that had problems with the steam connection. It could be a problem that there were not the latest updates installed. It looks like this is a hvm virtualisation. Please update the system `yum update -y && reboot` and try again, thanks
kerem commented 2026-02-27 02:59:55 +03:00
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@lorentedford commented on GitHub (Mar 27, 2020):

I think we can probably close this one.. Things seem to be working fine on my end thanks!!

<!-- gh-comment-id:605324137 --> @lorentedford commented on GitHub (Mar 27, 2020): I think we can probably close this one.. Things seem to be working fine on my end thanks!!
kerem commented 2026-02-27 02:59:55 +03:00
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@github-actions[bot] commented on GitHub (Mar 28, 2021):

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.

<!-- gh-comment-id:808820029 --> @github-actions[bot] commented on GitHub (Mar 28, 2021): This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.
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Labels
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Atomic

   
Epic

   
cannot reproduce

   
command: backup

   
command: console

   
command: debug

   
command: details

   
command: fast-dl

   
command: install

   
command: mods

   
command: monitor

   
command: post-details

   
command: restart

   
command: send

   
command: start

   
command: stop

   
command: update

   
command: update-lgsm

   
command: validate

   
command: wipe

   
distro: AlmaLinux

   
distro: Arch Linux

   
distro: CentOS

   
distro: Debian

   
distro: Fedora

   
distro: RedHat

   
distro: Rocky Linux

   
distro: Ubuntu

   
distro: openSUSE

   
engine: goldsrc

   
engine: source

   
game: 7 Days to Die

   
game: ARMA 3

   
game: Ark: Survival Evolved

   
game: Assetto Corsa

   
game: Avorion

   
game: BATTALION: Legacy

   
game: Barotrauma

   
game: Battalion 1944

   
game: Battlefield 1942

   
game: Black Mesa: Deathmatch

   
game: Blade Symphony

   
game: Call of Duty 2

   
game: Call of Duty 4

   
game: Call of Duty: United Offensive

   
game: Counter-Strike 1.6

   
game: Counter-Strike 2

   
game: Counter-Strike: Global Offensive

   
game: Counter-Strike: Source

   
game: Day of Infamy

   
game: Dayz

   
game: Death Match Classic

   
game: Don't Starve Together

   
game: ET: Legacy

   
game: Eco

   
game: Factorio

   
game: Factorio

   
game: Garry's Mod

   
game: Half-Life

   
game: Hurtword

   
game: Insurgecy

   
game: Insurgecy

   
game: Insurgency: Sandstorm

   
game: Just Cause 3

   
game: Killing Floor

   
game: Killing Floor 2

   
game: Left 4 Dead 2

   
game: Minecraft

   
game: Minecraft Bedrock

   
game: Mordhau

   
game: Multi Theft Auto

   
game: Mumble

   
game: Natural Selection 2

   
game: No More Room in Hell

   
game: Pavlov VR

   
game: Post Scriptum

   
game: Project Zomboid

   
game: Quake 3

   
game: QuakeWorld

   
game: Red Orchestra: Ostfront 41-45

   
game: Return to Castle Wolfenstein

   
game: Rising World

   
game: Rust

   
game: San Andreas Multiplayer

   
game: Satisfactory

   
game: Soldat

   
game: Soldier of Fortune 2

   
game: Squad

   
game: Squad 44

   
game: Starbound

   
game: Stationeers

   
game: Sven Co-op

   
game: Team Fortress 2

   
game: Teamspeak 3

   
game: Teeworlds

   
game: Terraria

   
game: The Front

   
game: Unreal Tournament 2004

   
game: Unreal Tournament 3

   
game: Unreal Tournament 99

   
game: Unturned

   
game: Valheim

   
game: Wurm Unlimited

   
game: Zombie Master Reborn

   
game: label missing

   
good first issue

   
help wanted

   
info: alerts

   
info: dependency

   
info: docker

   
info: docs

   
info: email

   
info: query

   
info: steamcmd

   
info: systemd

   
info: tmux

   
info: website

   
info: website

   
needs more info

   
outcome: duplicate

   
outcome: issue resolved

   
outcome: issue resolved

   
outcome: issue unresolved

   
outcome: pr accepted

   
outcome: pr rejected

   
outcome: unconfirmed

   
outcome: wontfix

   
outcome: wrong forum

   
potential-duplicate

   
priority

   
pull-request

Mirrored from GitHub Pull Request

  
type: bug

   
type: feature

   
type: feature

   
type: feature request

   
type: game server request

   
type: refactor

   
waiting response
No labels
Atomic
Epic
cannot reproduce
command: backup
command: console
command: debug
command: details
command: fast-dl
command: install
command: mods
command: monitor
command: post-details
command: restart
command: send
command: start
command: stop
command: update
command: update-lgsm
command: validate
command: wipe
distro: AlmaLinux
distro: Arch Linux
distro: CentOS
distro: Debian
distro: Fedora
distro: RedHat
distro: Rocky Linux
distro: Ubuntu
distro: openSUSE
engine: goldsrc
engine: source
game: 7 Days to Die
game: ARMA 3
game: Ark: Survival Evolved
game: Assetto Corsa
game: Avorion
game: BATTALION: Legacy
game: Barotrauma
game: Battalion 1944
game: Battlefield 1942
game: Black Mesa: Deathmatch
game: Blade Symphony
game: Call of Duty 2
game: Call of Duty 4
game: Call of Duty: United Offensive
game: Counter-Strike 1.6
game: Counter-Strike 2
game: Counter-Strike: Global Offensive
game: Counter-Strike: Source
game: Day of Infamy
game: Dayz
game: Death Match Classic
game: Don't Starve Together
game: ET: Legacy
game: Eco
game: Factorio
game: Factorio
game: Garry's Mod
game: Half-Life
game: Hurtword
game: Insurgecy
game: Insurgecy
game: Insurgency: Sandstorm
game: Just Cause 3
game: Killing Floor
game: Killing Floor 2
game: Left 4 Dead 2
game: Minecraft
game: Minecraft Bedrock
game: Mordhau
game: Multi Theft Auto
game: Mumble
game: Natural Selection 2
game: No More Room in Hell
game: Pavlov VR
game: Post Scriptum
game: Project Zomboid
game: Quake 3
game: QuakeWorld
game: Red Orchestra: Ostfront 41-45
game: Return to Castle Wolfenstein
game: Rising World
game: Rust
game: San Andreas Multiplayer
game: Satisfactory
game: Soldat
game: Soldier of Fortune 2
game: Squad
game: Squad 44
game: Starbound
game: Stationeers
game: Sven Co-op
game: Team Fortress 2
game: Teamspeak 3
game: Teeworlds
game: Terraria
game: The Front
game: Unreal Tournament 2004
game: Unreal Tournament 3
game: Unreal Tournament 99
game: Unturned
game: Valheim
game: Wurm Unlimited
game: Zombie Master Reborn
game: label missing
good first issue
help wanted
info: alerts
info: dependency
info: docker
info: docs
info: email
info: query
info: steamcmd
info: systemd
info: tmux
info: website
info: website
needs more info
outcome: duplicate
outcome: issue resolved
outcome: issue resolved
outcome: issue unresolved
outcome: pr accepted
outcome: pr rejected
outcome: unconfirmed
outcome: wontfix
outcome: wrong forum
potential-duplicate
priority
pull-request
type: bug
type: feature
type: feature
type: feature request
type: game server request
type: refactor
waiting response
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