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[GH-ISSUE #1926] [Ark Survival evolved] - Error to connect server - Unable to Query server info for invite #1517

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opened 2026-02-27 02:57:33 +03:00 by kerem · 5 comments

kerem commented

2026-02-27 02:57:33 +03:00

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Originally created by @gamersalpha on GitHub (Jun 20, 2018).
Original GitHub issue: https://github.com/GameServerManagers/LinuxGSM/issues/1926

Hello there,

My server is started but i can't connect on it, i have the error Unable to Query server info for invite

This is the details of my serveur :

arkserver@ark:~$ ./arkserver dt
[ INFO ] Details arkserver: Check IP: 192.168.50.60

Distro Details
=====================================================================================================================
Distro:    Ubuntu 18.04 LTS
Arch:      x86_64
Kernel:    4.15.0-23-generic
Hostname:  ark
tmux:      tmux 2.6
GLIBC:     2.27

Performance
Uptime:    0d, 0h, 5m
Avg Load:  1.33, 1.00, 0.51

Mem:       total   used   free   cached
Physical:  3.8G   2.0G   232M   2.8M
Swap:      3.8G   0B     3.8G

Storage
=====================================================================================================================
Filesystem:      /dev/sda2
Total:           293G
Used:            14G
Available:       264G
LinuxGSM Total:  6.9G
Serverfiles:     6.8G

ARK: Survival Evolved Server Details
=====================================================================================================================
Server name:  ark-server-ubuntu
Server IP:    192.168.50.60:7777
Maxplayers:   5
Default Map:  Ragnarok
Status:       ONLINE

arkserver Script Details
=====================================================================================================================
Service name:           arkserver
arkserver version:      180409
User:                   arkserver
GLIBC required:         2.15
Discord alert:          on
Email alert:            off
Pushbullet alert:       off
IFTTT alert:            off
Mailgun (email) alert:  off
Pushover alert:         off
Telegram alert:         off
Update on start:        off
Location:               /home/arkserver
Config file:            /home/arkserver/serverfiles/ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini

Backups
=====================================================================================================================
No Backups created

Command-line Parameters
=====================================================================================================================
./ShooterGameServer "TheIsland?listen?MultiHome=192.168.50.60?MaxPlayers=5?QueryPort=27015?RCONPort=27020?Port=7777?"

Ports
=====================================================================================================================
Change ports by editing the parameters in:
/home/arkserver/lgsm/config-lgsm/arkserver

Useful port diagnostic command:
netstat -atunp | grep ShooterGame

DESCRIPTION  DIRECTION  PORT   PROTOCOL
> Game       INBOUND    7777   udp
> RAW        INBOUND    7778   udp
> Query      INBOUND    27015  udp
> RCON       INBOUND    27020  tcp

Status: ONLINE

arkserver@ark:~$

So when i see my serveur in steam server explorer :

and when i connect on it :

and i have no log :

arkserver@ark:~/log/server$ ll
total 44
drwxrwxr-x 2 arkserver arkserver 4096 Jun 20 17:28 ./
drwxrwxr-x 5 arkserver arkserver 4096 Jun 17 12:59 ../
-rw------- 1 arkserver arkserver  798 Jun 17 14:10 ShooterGame-backup-2018.06.17-14.10.39.log
-rw------- 1 arkserver arkserver  807 Jun 17 14:42 ShooterGame-backup-2018.06.17-14.42.17.log
-rw------- 1 arkserver arkserver  161 Jun 17 14:45 ShooterGame-backup-2018.06.17-14.45.32.log
-rw------- 1 arkserver arkserver  807 Jun 17 14:52 ShooterGame-backup-2018.06.17-14.52.52.log
-rw------- 1 arkserver arkserver  822 Jun 17 16:36 ShooterGame-backup-2018.06.17-16.36.52.log
-rw------- 1 arkserver arkserver  821 Jun 19 16:48 ShooterGame-backup-2018.06.19-16.48.38.log
-rw------- 1 arkserver arkserver  821 Jun 19 17:23 ShooterGame-backup-2018.06.19-17.23.15.log
-rw------- 1 arkserver arkserver  821 Jun 19 18:04 ShooterGame-backup-2018.06.19-18.04.19.log
-rw------- 1 arkserver arkserver  822 Jun 20 17:28 ShooterGame-backup-2018.06.20-17.28.25.log
-rw------- 1 arkserver arkserver    0 Jun 20 17:28 ShooterGame.log
arkserver@ark:~/log/server$ more ShooterGame-backup-2018.06.20-17.28.25.log
[2018.06.19-18.04.19:841][  0]Log file open, 06/19/18 18:04:19
[2018.06.19-18.04.19:841][  0]ARK Version: 280.115
[2018.06.19-18.04.19:841][  0]PID: 10886
[2018.06.19-18.07.11:228][  0]Primal Game Data Took 170.69 seconds
[2018.06.19-18.08.09:940][  0]Server Initializing with BattlEye Anti-Cheat Protection. If you do not wish to use Batt
lEye, please launch with -NoBattlEye
[2018.06.19-18.08.09:959][  0]BattlEye successfully started.
[2018.06.19-18.12.13:908][  0]Server: "[FR/PVE]- Saiyajin TEAM serveur" has successfully started!
[2018.06.19-18.12.43:699][  0]Commandline:  TheIsland?listen?MultiHome=192.168.50.59?MaxPlayers=5?QueryPort=27015?RCO
NPort=27020?Port=7777?
[2018.06.19-18.12.43:701][  0]Full Startup: 508.87 seconds (BP compile: 0.00 seconds)
[2018.06.19-18.12.43:701][  0]Number of cores 2
arkserver@ark:~/log/server$ more ShooterGame.log
arkserver@ark:~/log/server$

please help me to found what is wrong

thanks

Originally created by @gamersalpha on GitHub (Jun 20, 2018). Original GitHub issue: https://github.com/GameServerManagers/LinuxGSM/issues/1926 Hello there, My server is started but i can't connect on it, i have the error Unable to Query server info for invite This is the details of my serveur : ``` arkserver@ark:~$ ./arkserver dt [ INFO ] Details arkserver: Check IP: 192.168.50.60 Distro Details ===================================================================================================================== Distro: Ubuntu 18.04 LTS Arch: x86_64 Kernel: 4.15.0-23-generic Hostname: ark tmux: tmux 2.6 GLIBC: 2.27 Performance Uptime: 0d, 0h, 5m Avg Load: 1.33, 1.00, 0.51 Mem: total used free cached Physical: 3.8G 2.0G 232M 2.8M Swap: 3.8G 0B 3.8G Storage ===================================================================================================================== Filesystem: /dev/sda2 Total: 293G Used: 14G Available: 264G LinuxGSM Total: 6.9G Serverfiles: 6.8G ARK: Survival Evolved Server Details ===================================================================================================================== Server name: ark-server-ubuntu Server IP: 192.168.50.60:7777 Maxplayers: 5 Default Map: Ragnarok Status: ONLINE arkserver Script Details ===================================================================================================================== Service name: arkserver arkserver version: 180409 User: arkserver GLIBC required: 2.15 Discord alert: on Email alert: off Pushbullet alert: off IFTTT alert: off Mailgun (email) alert: off Pushover alert: off Telegram alert: off Update on start: off Location: /home/arkserver Config file: /home/arkserver/serverfiles/ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini Backups ===================================================================================================================== No Backups created Command-line Parameters ===================================================================================================================== ./ShooterGameServer "TheIsland?listen?MultiHome=192.168.50.60?MaxPlayers=5?QueryPort=27015?RCONPort=27020?Port=7777?" Ports ===================================================================================================================== Change ports by editing the parameters in: /home/arkserver/lgsm/config-lgsm/arkserver Useful port diagnostic command: netstat -atunp | grep ShooterGame DESCRIPTION DIRECTION PORT PROTOCOL > Game INBOUND 7777 udp > RAW INBOUND 7778 udp > Query INBOUND 27015 udp > RCON INBOUND 27020 tcp Status: ONLINE ``` arkserver@ark:~$ So when i see my serveur in steam server explorer : ![image](https://user-images.githubusercontent.com/32466950/41675667-9709c356-74c3-11e8-991f-337edab1c149.png) and when i connect on it : ![erreur_ark_ark survival evolved](https://user-images.githubusercontent.com/32466950/41738325-0a819d44-7592-11e8-80ed-b9be17f9fbd6.jpg) and i have no log : ``` arkserver@ark:~/log/server$ ll total 44 drwxrwxr-x 2 arkserver arkserver 4096 Jun 20 17:28 ./ drwxrwxr-x 5 arkserver arkserver 4096 Jun 17 12:59 ../ -rw------- 1 arkserver arkserver 798 Jun 17 14:10 ShooterGame-backup-2018.06.17-14.10.39.log -rw------- 1 arkserver arkserver 807 Jun 17 14:42 ShooterGame-backup-2018.06.17-14.42.17.log -rw------- 1 arkserver arkserver 161 Jun 17 14:45 ShooterGame-backup-2018.06.17-14.45.32.log -rw------- 1 arkserver arkserver 807 Jun 17 14:52 ShooterGame-backup-2018.06.17-14.52.52.log -rw------- 1 arkserver arkserver 822 Jun 17 16:36 ShooterGame-backup-2018.06.17-16.36.52.log -rw------- 1 arkserver arkserver 821 Jun 19 16:48 ShooterGame-backup-2018.06.19-16.48.38.log -rw------- 1 arkserver arkserver 821 Jun 19 17:23 ShooterGame-backup-2018.06.19-17.23.15.log -rw------- 1 arkserver arkserver 821 Jun 19 18:04 ShooterGame-backup-2018.06.19-18.04.19.log -rw------- 1 arkserver arkserver 822 Jun 20 17:28 ShooterGame-backup-2018.06.20-17.28.25.log -rw------- 1 arkserver arkserver 0 Jun 20 17:28 ShooterGame.log arkserver@ark:~/log/server$ more ShooterGame-backup-2018.06.20-17.28.25.log [2018.06.19-18.04.19:841][ 0]Log file open, 06/19/18 18:04:19 [2018.06.19-18.04.19:841][ 0]ARK Version: 280.115 [2018.06.19-18.04.19:841][ 0]PID: 10886 [2018.06.19-18.07.11:228][ 0]Primal Game Data Took 170.69 seconds [2018.06.19-18.08.09:940][ 0]Server Initializing with BattlEye Anti-Cheat Protection. If you do not wish to use Batt lEye, please launch with -NoBattlEye [2018.06.19-18.08.09:959][ 0]BattlEye successfully started. [2018.06.19-18.12.13:908][ 0]Server: "[FR/PVE]- Saiyajin TEAM serveur" has successfully started! [2018.06.19-18.12.43:699][ 0]Commandline: TheIsland?listen?MultiHome=192.168.50.59?MaxPlayers=5?QueryPort=27015?RCO NPort=27020?Port=7777? [2018.06.19-18.12.43:701][ 0]Full Startup: 508.87 seconds (BP compile: 0.00 seconds) [2018.06.19-18.12.43:701][ 0]Number of cores 2 arkserver@ark:~/log/server$ more ShooterGame.log arkserver@ark:~/log/server$ ``` please help me to found what is wrong thanks

kerem

2026-02-27 02:57:33 +03:00

closed this issue
added the
outcome: wrong forum
label

kerem commented

2026-02-27 02:57:34 +03:00

Author

Owner

@UltimateByte commented on GitHub (Jun 21, 2018):

https://github.com/GameServerManagers/LinuxGSM/wiki/Support

GitHub
GameServerManagers/LinuxGSM
LinuxGSM - Linux Game Server Managers_

@UltimateByte commented on GitHub (Jun 21, 2018): https://github.com/GameServerManagers/LinuxGSM/wiki/Support <blockquote><img src="https://avatars2.githubusercontent.com/u/20358373?s=400&v=4" width="48" align="right"><div><img src="https://assets-cdn.github.com/favicon.ico" height="14"> GitHub</div><div><strong><a href="https://github.com/GameServerManagers/LinuxGSM">GameServerManagers/LinuxGSM</a></strong></div><div>LinuxGSM - Linux Game Server Managers_</div></blockquote>

kerem commented

2026-02-27 02:57:34 +03:00

Author

Owner

@gamersalpha commented on GitHub (Jun 21, 2018):

Hello there,
i don't understand why u closed the topic,
i still have this problem.

like u see the laptop can connect but no my Computer
this is my lan configuration,

i m still loooking how to fix this problem

@gamersalpha commented on GitHub (Jun 21, 2018): Hello there, i don't understand why u closed the topic, i still have this problem. ![untitled diagram](https://user-images.githubusercontent.com/32466950/41738370-2a6167f2-7592-11e8-9949-b8fed025b684.jpg) like u see the laptop can connect but no my Computer this is my lan configuration, i m still loooking how to fix this problem

kerem commented

2026-02-27 02:57:34 +03:00

Author

Owner

@gamersalpha commented on GitHub (Jun 21, 2018):

OK some news here,

evry time i try to connect on my local serveur i m try with steam server page like this :

and i got this error :

but if i start my serveur direct on Ark serveur selection :

the game works !!!!

i can't belive it !!!

so where come from the problem ??

ARK BUT ?

Steam BUg ?

Serveur Bug ???

Edited just now by issa2018

@gamersalpha commented on GitHub (Jun 21, 2018): OK some news here, evry time i try to connect on my local serveur i m try with steam server page like this : ![image](https://user-images.githubusercontent.com/32466950/41740118-5fccb1da-7597-11e8-879c-7234f6002e63.png) and i got this error : ![image](https://user-images.githubusercontent.com/32466950/41740127-65108284-7597-11e8-9aac-eef1351a0c30.png) but if i start my serveur direct on Ark serveur selection : ![image](https://user-images.githubusercontent.com/32466950/41740137-6c202818-7597-11e8-8944-ad93328272fb.png) the game works !!!! ![image](https://user-images.githubusercontent.com/32466950/41740161-74be209c-7597-11e8-92d6-b36fa7b1309a.png) i can't belive it !!! so where come from the problem ?? ARK BUT ? Steam BUg ? Serveur Bug ??? Edited just now by issa2018

kerem commented

2026-02-27 02:57:34 +03:00

Author

Owner

@UltimateByte commented on GitHub (Jun 21, 2018):

Non script issue does not belong on github. Maybe read the given link an pre written text upon posting an issue? Your issue is not a script issue until proven otherwise.

@UltimateByte commented on GitHub (Jun 21, 2018): Non script issue does not belong on github. Maybe read the given link an pre written text upon posting an issue? Your issue is not a script issue until proven otherwise.

kerem commented

2026-02-27 02:57:34 +03:00

Author

Owner

@lock[bot] commented on GitHub (Jun 21, 2019):

This thread has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.

@lock[bot] commented on GitHub (Jun 21, 2019): This thread has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.

kerem referenced this issue

2026-02-27 03:54:11 +03:00

[PR #1520] [MERGED] Fix for issue #1517 'DOI Setup Broken' #3351