#269 - [GH-ISSUE #576] OnlyOffice won't load after newest docker update - TRANSPORT_HANDSHAKE_ERROR? - starred/Docker-DocumentServer-ONLYOFFICE

kerem commented

2026-02-26 10:31:28 +03:00

Owner

Originally created by @FelixBuehler on GitHub (Feb 2, 2023).
Original GitHub issue: https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/576

Hey everyone,

since the last update my watchtower did, my OnlyOffice won't load the interface/gui anymore, it just keeps showing the loading-logo until it fails after like 1-2 minutes. Below is the log.

Do you want to request a feature or report a bug?
Bug

What is the current behavior?
Onlyoffice in Nextcloud starts opening a new tab with the logo loading, but the interface/gui never opens.

If the current behavior is a bug, please provide the steps to reproduce and if possible a minimal demo of the problem.
My watchtower updated to the last recent version, since then this happened.

What is the expected behavior?
The gui/interface to properly load so I'm able to edit documents

Did this work in previous versions of DocumentServer?
Yes. It's still working with e.g. 7.2.2.56

DocumentServer Docker tag:
-latest

Host Operating System:
Synology DS918+

2023-02-02T10:42:58.562275341Z  2023/02/01 20:09:00 [error] 654#654: *3 connect() failed (111: Unknown error) while connecting to upstream, client: 172.17.0.1, server: , request: "GET /healthcheck HTTP/1.1", upstream: "http://127.0.0.1:8000/healthcheck", host: "domain.tld"
2023-02-02T10:42:58.562153426Z  2023/02/01 20:09:00 [error] 654#654: *3 connect() failed (111: Unknown error) while connecting to upstream, client: 172.17.0.1, server: , request: "GET /healthcheck HTTP/1.1", upstream: "http://127.0.0.1:8000/healthcheck", host: "domain.tld"
2023-02-02T10:42:58.562099233Z  ==&gt; /var/log/onlyoffice/documentserver/nginx.error.log &lt;==
2023-02-02T10:42:58.562046345Z  
2023-02-02T10:42:58.561982731Z  2 Feb 10:35:50 - server is up INFO
2023-02-02T10:42:58.561906142Z  2 Feb 10:35:50 - [620] reading config file: ./config/config.js
2023-02-02T10:42:58.561864448Z  }
2023-02-02T10:42:58.561786254Z    pctThreshold: [ 90 ]
2023-02-02T10:42:58.561741138Z    sets: {},
2023-02-02T10:42:58.561690415Z    },
2023-02-02T10:42:58.561633577Z      'statsd.metrics_received': 0
2023-02-02T10:42:58.561588402Z      'statsd.packets_received': 0,
2023-02-02T10:42:58.561518351Z      'statsd.bad_lines_seen': 0,
2023-02-02T10:42:58.561336214Z    counter_rates: {
2023-02-02T10:42:58.544224164Z  ==&gt; /var/log/onlyoffice/documentserver/metrics/out.log &lt;==
2023-02-02T10:42:58.544183902Z  
2023-02-02T10:42:58.544112890Z  ==&gt; /var/log/onlyoffice/documentserver/metrics/err.log &lt;==
2023-02-02T10:42:58.544055265Z  
2023-02-02T10:42:58.543982601Z  [2023-02-02T10:42:03.437] [WARN] [localhost] [docId] [userId] nodeJS - { name: 'TRANSPORT_HANDSHAKE_ERROR' }
2023-02-02T10:42:58.543902441Z  [2023-02-02T10:42:03.437] [WARN] [localhost] [docId] [userId] nodeJS - Bad request
2023-02-02T10:42:58.543806779Z  [2023-02-02T10:42:03.436] [WARN] [localhost] [docId] [userId] nodeJS - 3
2023-02-02T10:42:58.543748143Z      _
2023-02-02T10:42:58.543690078Z      _maxListeners: undefined,
2023-02-02T10:42:58.543639163Z      _eventsCount: 8,
2023-02-02T10:42:58.543584993Z      },
2023-02-02T10:42:58.543524807Z        pause: [Function: onSocketPause]
2023-02-02T10:42:58.543462845Z        resume: [Function: onSocketResume],
2023-02-02T10:42:58.543411898Z        drain: [Function: bound socketOnDrain],
2023-02-02T10:42:58.543350526Z  ==&gt; /var/log/onlyoffice/documentserver/docservice/out.log &lt;==
2023-02-02T10:42:58.543297203Z  
2023-02-02T10:42:58.543230694Z  ==&gt; /var/log/onlyoffice/documentserver/docservice/err.log &lt;==
2023-02-02T10:42:58.543185523Z  
2023-02-02T10:42:58.543121288Z  [2023-02-02T10:38:12.424] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
2023-02-02T10:42:58.543058628Z  [2023-02-02T10:38:12.415] [WARN] [localhost] [docId] [userId] nodeJS - worker 864 started.
2023-02-02T10:42:58.542990812Z  [2023-02-02T10:38:12.388] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
2023-02-02T10:42:58.542938939Z  [2023-02-02T10:35:57.409] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
2023-02-02T10:42:58.542874013Z  [2023-02-02T10:35:57.403] [WARN] [localhost] [docId] [userId] nodeJS - worker 673 started.
2023-02-02T10:42:58.542795714Z  [2023-02-02T10:35:57.379] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
2023-02-02T10:42:58.542731784Z  [2023-02-01T20:20:25.143] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
2023-02-02T10:42:58.542659350Z  [2023-02-01T20:20:25.136] [WARN] [localhost] [docId] [userId] nodeJS - worker 822 started.
2023-02-02T10:42:58.542589242Z  [2023-02-01T20:20:25.113] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
2023-02-02T10:42:58.542505248Z  [2023-02-01T20:18:46.579] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
2023-02-02T10:42:58.542430410Z  ==&gt; /var/log/onlyoffice/documentserver/converter/out.log &lt;==
2023-02-02T10:42:58.542353910Z  
2023-02-02T10:42:58.542135555Z  ==&gt; /var/log/onlyoffice/documentserver/converter/err.log &lt;==
2023-02-02T10:42:58.314641546Z  
2023-02-02T10:42:58.306213574Z   * Reloading nginx configuration nginx       [151G [145G[ OK ]

Originally created by @FelixBuehler on GitHub (Feb 2, 2023). Original GitHub issue: https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/576 Hey everyone, since the last update my watchtower did, my OnlyOffice won't load the interface/gui anymore, it just keeps showing the loading-logo until it fails after like 1-2 minutes. Below is the log. **Do you want to request a *feature* or report a *bug*?** Bug **What is the current behavior?** Onlyoffice in Nextcloud starts opening a new tab with the logo loading, but the interface/gui never opens. **If the current behavior is a bug, please provide the steps to reproduce and if possible a minimal demo of the problem.** My watchtower updated to the last recent version, since then this happened. **What is the expected behavior?** The gui/interface to properly load so I'm able to edit documents **Did this work in previous versions of DocumentServer?** Yes. It's still working with e.g. 7.2.2.56 **DocumentServer Docker tag:** -latest **Host Operating System:** Synology DS918+ ``` 2023-02-02T10:42:58.562275341Z 2023/02/01 20:09:00 [error] 654#654: *3 connect() failed (111: Unknown error) while connecting to upstream, client: 172.17.0.1, server: , request: "GET /healthcheck HTTP/1.1", upstream: "http://127.0.0.1:8000/healthcheck", host: "domain.tld" 2023-02-02T10:42:58.562153426Z 2023/02/01 20:09:00 [error] 654#654: *3 connect() failed (111: Unknown error) while connecting to upstream, client: 172.17.0.1, server: , request: "GET /healthcheck HTTP/1.1", upstream: "http://127.0.0.1:8000/healthcheck", host: "domain.tld" 2023-02-02T10:42:58.562099233Z ==> /var/log/onlyoffice/documentserver/nginx.error.log <== 2023-02-02T10:42:58.562046345Z 2023-02-02T10:42:58.561982731Z 2 Feb 10:35:50 - server is up INFO 2023-02-02T10:42:58.561906142Z 2 Feb 10:35:50 - [620] reading config file: ./config/config.js 2023-02-02T10:42:58.561864448Z } 2023-02-02T10:42:58.561786254Z pctThreshold: [ 90 ] 2023-02-02T10:42:58.561741138Z sets: {}, 2023-02-02T10:42:58.561690415Z }, 2023-02-02T10:42:58.561633577Z 'statsd.metrics_received': 0 2023-02-02T10:42:58.561588402Z 'statsd.packets_received': 0, 2023-02-02T10:42:58.561518351Z 'statsd.bad_lines_seen': 0, 2023-02-02T10:42:58.561336214Z counter_rates: { 2023-02-02T10:42:58.544224164Z ==> /var/log/onlyoffice/documentserver/metrics/out.log <== 2023-02-02T10:42:58.544183902Z 2023-02-02T10:42:58.544112890Z ==> /var/log/onlyoffice/documentserver/metrics/err.log <== 2023-02-02T10:42:58.544055265Z 2023-02-02T10:42:58.543982601Z [2023-02-02T10:42:03.437] [WARN] [localhost] [docId] [userId] nodeJS - { name: 'TRANSPORT_HANDSHAKE_ERROR' } 2023-02-02T10:42:58.543902441Z [2023-02-02T10:42:03.437] [WARN] [localhost] [docId] [userId] nodeJS - Bad request 2023-02-02T10:42:58.543806779Z [2023-02-02T10:42:03.436] [WARN] [localhost] [docId] [userId] nodeJS - 3 2023-02-02T10:42:58.543748143Z _ 2023-02-02T10:42:58.543690078Z _maxListeners: undefined, 2023-02-02T10:42:58.543639163Z _eventsCount: 8, 2023-02-02T10:42:58.543584993Z }, 2023-02-02T10:42:58.543524807Z pause: [Function: onSocketPause] 2023-02-02T10:42:58.543462845Z resume: [Function: onSocketResume], 2023-02-02T10:42:58.543411898Z drain: [Function: bound socketOnDrain], 2023-02-02T10:42:58.543350526Z ==> /var/log/onlyoffice/documentserver/docservice/out.log <== 2023-02-02T10:42:58.543297203Z 2023-02-02T10:42:58.543230694Z ==> /var/log/onlyoffice/documentserver/docservice/err.log <== 2023-02-02T10:42:58.543185523Z 2023-02-02T10:42:58.543121288Z [2023-02-02T10:38:12.424] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers 2023-02-02T10:42:58.543058628Z [2023-02-02T10:38:12.415] [WARN] [localhost] [docId] [userId] nodeJS - worker 864 started. 2023-02-02T10:42:58.542990812Z [2023-02-02T10:38:12.388] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers 2023-02-02T10:42:58.542938939Z [2023-02-02T10:35:57.409] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers 2023-02-02T10:42:58.542874013Z [2023-02-02T10:35:57.403] [WARN] [localhost] [docId] [userId] nodeJS - worker 673 started. 2023-02-02T10:42:58.542795714Z [2023-02-02T10:35:57.379] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers 2023-02-02T10:42:58.542731784Z [2023-02-01T20:20:25.143] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers 2023-02-02T10:42:58.542659350Z [2023-02-01T20:20:25.136] [WARN] [localhost] [docId] [userId] nodeJS - worker 822 started. 2023-02-02T10:42:58.542589242Z [2023-02-01T20:20:25.113] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers 2023-02-02T10:42:58.542505248Z [2023-02-01T20:18:46.579] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers 2023-02-02T10:42:58.542430410Z ==> /var/log/onlyoffice/documentserver/converter/out.log <== 2023-02-02T10:42:58.542353910Z 2023-02-02T10:42:58.542135555Z ==> /var/log/onlyoffice/documentserver/converter/err.log <== 2023-02-02T10:42:58.314641546Z 2023-02-02T10:42:58.306213574Z * Reloading nginx configuration nginx [151G [145G[ OK ] ```

kerem

2026-02-26 10:31:28 +03:00

closed this issue
added the
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label

kerem commented

2026-02-26 10:31:29 +03:00

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@RTrave commented on GitHub (Feb 2, 2023):

Hi, same problem here, seems linked to changes in 7.3.
Can it be a trouble relative to a change from sockjs to socket.io like in rpm/deb OO distributions ?
https://github.com/ONLYOFFICE/DocumentServer/issues/2083

@RTrave commented on GitHub (Feb 2, 2023): Hi, same problem here, seems linked to changes in 7.3. Can it be a trouble relative to a change from sockjs to socket.io like in rpm/deb OO distributions ? https://github.com/ONLYOFFICE/DocumentServer/issues/2083

kerem commented

2026-02-26 10:31:29 +03:00

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@hmt commented on GitHub (Feb 3, 2023):

reverted to 7.2 which works ok

@hmt commented on GitHub (Feb 3, 2023): reverted to 7.2 which works ok

kerem commented

2026-02-26 10:31:29 +03:00

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@pawel-szopinski commented on GitHub (Feb 3, 2023):

Same here. I've spent several hours looking for the solution, but it was nowhere to be found. Reverted to 7.2 and everything works fine again.

@pawel-szopinski commented on GitHub (Feb 3, 2023): Same here. I've spent several hours looking for the solution, but it was nowhere to be found. Reverted to 7.2 and everything works fine again.

kerem commented

2026-02-26 10:31:29 +03:00

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@pdemaret commented on GitHub (Feb 5, 2023):

Same here. Reverted to latest 7.2 which works OK.

@pdemaret commented on GitHub (Feb 5, 2023): Same here. Reverted to latest 7.2 which works OK.

kerem commented

2026-02-26 10:31:29 +03:00

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@urnash commented on GitHub (Feb 5, 2023):

Same here.

@urnash commented on GitHub (Feb 5, 2023): Same here.

kerem commented

2026-02-26 10:31:29 +03:00

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@igwyd commented on GitHub (Feb 5, 2023):

Guess it the same problem as https://github.com/ONLYOFFICE/DocumentServer/issues/2084 because we switched to socket.io. Make changes to your apache proxy config https://github.com/ONLYOFFICE/document-server-proxy/pull/27.

@igwyd commented on GitHub (Feb 5, 2023): Guess it the same problem as https://github.com/ONLYOFFICE/DocumentServer/issues/2084 because we switched to socket.io. Make changes to your apache proxy config https://github.com/ONLYOFFICE/document-server-proxy/pull/27.

kerem commented

2026-02-26 10:31:29 +03:00

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@pawel-szopinski commented on GitHub (Feb 5, 2023):

It does not happen only on apache. I use nginx as my proxy (nginx proxy manager to be precise).

@pawel-szopinski commented on GitHub (Feb 5, 2023): It does not happen only on apache. I use nginx as my proxy (nginx proxy manager to be precise).

kerem commented

2026-02-26 10:31:30 +03:00

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@igwyd commented on GitHub (Feb 5, 2023):

@pawel-szopinski i haven't experience with nginx proxy manager, but i cheked our examples nginx configs with 7.3 and are works. https://helpcenter.onlyoffice.com/installation/docs-community-proxy.aspx

@igwyd commented on GitHub (Feb 5, 2023): @pawel-szopinski i haven't experience with nginx proxy manager, but i cheked our examples nginx configs with 7.3 and are works. https://helpcenter.onlyoffice.com/installation/docs-community-proxy.aspx

kerem commented

2026-02-26 10:31:30 +03:00

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@pdemaret commented on GitHub (Feb 7, 2023):

Thank you @igwyd. I am using document-server behind a nginx reverse proxy (https to http), and was experiencing the issue (as stated above). I copied the settings from https://github.com/ONLYOFFICE/document-server-proxy/blob/master/nginx/proxy-https-to-http.conf into my .conf file, and it works now.
I did not have all the proxy_set_header directives, nor were they with the same parameters.
Thanks.

@pdemaret commented on GitHub (Feb 7, 2023): Thank you @igwyd. I am using document-server behind a nginx reverse proxy (https to http), and was experiencing the issue (as stated above). I copied the settings from https://github.com/ONLYOFFICE/document-server-proxy/blob/master/nginx/proxy-https-to-http.conf into my .conf file, and it works now. I did not have all the proxy_set_header directives, nor were they with the same parameters. Thanks.

kerem commented

2026-02-26 10:31:30 +03:00

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@pawel-szopinski commented on GitHub (Feb 7, 2023):

Ok, to everyone who uses Nginx Proxy Manager, just enable "Websockets Support" in your ONLYOFFICE proxy host. It's in the very first tab (Details).

@pawel-szopinski commented on GitHub (Feb 7, 2023): Ok, to everyone who uses Nginx Proxy Manager, just enable "Websockets Support" in your ONLYOFFICE proxy host. It's in the very first tab (Details).

kerem commented

2026-02-26 10:31:30 +03:00

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@lephtHanded commented on GitHub (Feb 8, 2023):

Ok, to everyone who uses Nginx Proxy Manager, just enable "Websockets Support" in your ONLYOFFICE proxy host. It's in the very first tab (Details).

THIS!
thanks, was about to chime in the problems and my reversion to 7.2 - just updated and clicked the one button on Ngnix Proxy Manager and everything is working.

@lephtHanded commented on GitHub (Feb 8, 2023): > Ok, to everyone who uses Nginx Proxy Manager, just enable "Websockets Support" in your ONLYOFFICE proxy host. It's in the very first tab (Details). THIS! thanks, was about to chime in the problems and my reversion to 7.2 - just updated and clicked the one button on Ngnix Proxy Manager and everything is working.

kerem commented

2026-02-26 10:31:30 +03:00

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@FelixBuehler commented on GitHub (Feb 15, 2023):

Seems to be fixed with the newest update for me. Can you confirm?

@FelixBuehler commented on GitHub (Feb 15, 2023): Seems to be fixed with the newest update for me. Can you confirm?

kerem commented

2026-02-26 10:31:30 +03:00

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@pawel-szopinski commented on GitHub (Feb 15, 2023):

Yes, confirmed, at least in case one uses Nginx Proxy Manager, enabling Websockets Support is no longer required, so everything's working as it used to in ver. 7.2.

@pawel-szopinski commented on GitHub (Feb 15, 2023): Yes, confirmed, at least in case one uses Nginx Proxy Manager, enabling Websockets Support is no longer required, so everything's working as it used to in ver. 7.2.

kerem commented

2026-02-26 10:31:30 +03:00

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@derritter88 commented on GitHub (Feb 15, 2023):

Same here - as soon as I upgrade to version 7.3 at my Kubernetes cluster it won't open any office file.
With the latest 7.2 it works properly

@derritter88 commented on GitHub (Feb 15, 2023): Same here - as soon as I upgrade to version 7.3 at my Kubernetes cluster it won't open any office file. With the latest 7.2 it works properly

kerem commented

2026-02-26 10:31:30 +03:00

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@ant0nwax commented on GitHub (Feb 16, 2023):

I have made some oberservations but no clue yet.

background:

onlyoffice runs on https on a centos 8 stream
httpd proxy runs on another centos 7 host
nextcloud runs on https on a centos 8 stream, too

access from nextcloud does not work anymore because one url does say bad gateway, and maybe others too
https://onlyoffice.REMOVED.COM/healthcheck
Returns 502 Bad Gateway / nginx
https://github.com/ONLYOFFICE/DocumentServer/issues/2083
recommends nothing useful yet
according to docs a script needs to be run after you want to setup https. that script does not work:
/usr/bin/documentserver-update-securelink.sh
it returns error:
json: error: ENOENT: no such file or directory, open '/etc/onlyoffice/documentserver/local.json'
https://github.com/ONLYOFFICE/DocumentServer/issues/2050
recommends reinstalling onlyoffice :)
further this error exists in the file /var/log/onlyoffice/documentserver/docservice/out.log
[2023-02-16T17:44:41.788] [ERROR] [localhost] [docId] [userId] nodeJS - DB table "task_result" does not contain tenant column, columns info: [{"column_name":"id"},{"column_name":"status"},{"column_name":"status_info"},{"column_name":"created_at"},{"column_name":"last_open_date"},{"column_name":"user_index"},{"column_name":"change_id"},{"column_name":"callback"},{"column_name":"baseurl"},{"column_name":"password"}]
https://github.com/ONLYOFFICE/DocumentServer/issues/1911

everything works on 7.1 but not on 7.2 and not on 7.3 i tried already 4 upgrades all failed

i guess i really need to roll back to 7.1 which was super stable and will watch all theses threads :)
i am not used to reinstall a software because an update breaks... i might lose my configuration that was done

@ant0nwax commented on GitHub (Feb 16, 2023): I have made some oberservations but no clue yet. background: - onlyoffice runs on https on a centos 8 stream - httpd proxy runs on another centos 7 host - nextcloud runs on https on a centos 8 stream, too 1. access from nextcloud does not work anymore because one url does say bad gateway, and maybe others too https://onlyoffice.REMOVED.COM/healthcheck Returns 502 Bad Gateway / nginx https://github.com/ONLYOFFICE/DocumentServer/issues/2083 recommends nothing useful yet 2. according to docs a script needs to be run after you want to setup https. that script does not work: /usr/bin/documentserver-update-securelink.sh it returns error: json: error: ENOENT: no such file or directory, open '/etc/onlyoffice/documentserver/local.json' https://github.com/ONLYOFFICE/DocumentServer/issues/2050 recommends reinstalling onlyoffice :) 3. further this error exists in the file /var/log/onlyoffice/documentserver/docservice/out.log [2023-02-16T17:44:41.788] [ERROR] [localhost] [docId] [userId] nodeJS - DB table "task_result" does not contain tenant column, columns info: [{"column_name":"id"},{"column_name":"status"},{"column_name":"status_info"},{"column_name":"created_at"},{"column_name":"last_open_date"},{"column_name":"user_index"},{"column_name":"change_id"},{"column_name":"callback"},{"column_name":"baseurl"},{"column_name":"password"}] https://github.com/ONLYOFFICE/DocumentServer/issues/1911 everything works on 7.1 but not on 7.2 and not on 7.3 i tried already 4 upgrades all failed i guess i really need to roll back to 7.1 which was super stable and will watch all theses threads :) i am not used to reinstall a software because an update breaks... i might lose my configuration that was done

kerem commented

2026-02-26 10:31:30 +03:00

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@igwyd commented on GitHub (Feb 17, 2023):

Hello @ant0nwax, you are missing /etc/onlyoffice/documentserver/local.json, our updates need it. Can you run /usr/bin/documentserver-configure.sh for creating it, move all your changes to local.json from default.json, and try to update again. We not recomend make chanes in default.json. I want to change some Document Server parameters from the default.json configuration file. How can I do that so that my changes were not lost after update?

@igwyd commented on GitHub (Feb 17, 2023): Hello @ant0nwax, you are missing /etc/onlyoffice/documentserver/local.json, our updates need it. Can you run ```/usr/bin/documentserver-configure.sh``` for creating it, move all your changes to local.json from default.json, and try to update again. We not recomend make chanes in default.json. [I want to change some Document Server parameters from the default.json configuration file. How can I do that so that my changes were not lost after update?](https://api.onlyoffice.com/editors/faq/general )

kerem commented

2026-02-26 10:31:30 +03:00

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@ant0nwax commented on GitHub (Feb 17, 2023):

@igwyd thank you for the contribution, I am restored the snapshot of 7.1 and did following steps:

test OnlyOffice 7.1 with Nextcloud - works
run usr/bin/documentserver-configure.sh - was heavy to find out that you need to add guest and no password for rabbitmq
check if /etc/onlyoffice/documentserver/local.json was created - yes was created, great :)
test onlyoffice 7.1 with nextcloud - FAILED, DOES NOT WORK ANYMORE

i suppose the script destroyed my HTTPS configuration of OnlyOffice
might be located anywhere in between gninx and php-fpm configs
could you help me? only port 80 is listening but 443 is needed.

tcp 80 0 0.0.0.0:5672 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:25672 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:80 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:4369 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:3000 0.0.0.0:* LISTEN
tcp 0 0 127.0.0.1:5432 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:8126 0.0.0.0:* LISTEN

Thank you

@ant0nwax commented on GitHub (Feb 17, 2023): @igwyd thank you for the contribution, I am restored the snapshot of 7.1 and did following steps: - test OnlyOffice 7.1 with Nextcloud - works - run `usr/bin/documentserver-configure.sh` - was heavy to find out that you need to add guest and no password for rabbitmq - check if `/etc/onlyoffice/documentserver/local.json` was created - yes was created, great :) - test onlyoffice 7.1 with nextcloud - FAILED, DOES NOT WORK ANYMORE i suppose the script destroyed my HTTPS configuration of OnlyOffice might be located anywhere in between gninx and php-fpm configs could you help me? only port 80 is listening but 443 is needed. tcp 80 0 0.0.0.0:5672 0.0.0.0:* LISTEN tcp 0 0 0.0.0.0:25672 0.0.0.0:* LISTEN tcp 0 0 0.0.0.0:80 0.0.0.0:* LISTEN tcp 0 0 0.0.0.0:4369 0.0.0.0:* LISTEN tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN tcp 0 0 0.0.0.0:3000 0.0.0.0:* LISTEN tcp 0 0 127.0.0.1:5432 0.0.0.0:* LISTEN tcp 0 0 0.0.0.0:8126 0.0.0.0:* LISTEN Thank you

kerem commented

2026-02-26 10:31:30 +03:00

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@igwyd commented on GitHub (Feb 17, 2023):

@ant0nwax You need to switch to https, for example follow this instruction https://helpcenter.onlyoffice.com/installation/docs-community-https-linux.aspx

@igwyd commented on GitHub (Feb 17, 2023): @ant0nwax You need to switch to https, for example follow this instruction https://helpcenter.onlyoffice.com/installation/docs-community-https-linux.aspx

kerem commented

2026-02-26 10:31:30 +03:00

Author

Owner

@ant0nwax commented on GitHub (Feb 17, 2023):

Thank you for pointing again in the right direction, it seems it is a documentation issue that many creators and users do not develop or integrrate https environments, i learned for security reasons to use https even in local networks. i think the attitude worldwide could maybe one day change in order to have this as a default... for chrome and edge these are mandatory things nowadays that get moqued out... not a good test scenario :)

Because i am not using IPV6 on the onlyoffice host, I could share the following change was needed additionally:
I added a # in front of the IPV6 listen addresses

[root@onlyoffice ~]# grep  -E '\[' /etc/onlyoffice/documentserver/nginx/ds.conf
#  listen [::]:80 default_server;
#  listen [::1]:80;
#  listen [::]:443 ssl default_server;

and then finally when i used point 5 of the docs

[root@onlyoffice ~]# bash /usr/bin/documentserver-update-securelink.sh
ds:docservice: stopped
ds:docservice: ERROR (spawn error)
ds:converter: stopped
ds:converter: ERROR (spawn error)
Redirecting to /bin/systemctl reload nginx.service

now what is that connected to?

I will not yet try to update as this step again produced an error.
nginx is up and running now with https:

[root@onlyoffice ~]# netstat -an | grep LISTEN
tcp        0      0 0.0.0.0:5672            0.0.0.0:*               LISTEN
tcp        0      0 0.0.0.0:25672           0.0.0.0:*               LISTEN
tcp        0      0 0.0.0.0:80              0.0.0.0:*               LISTEN
tcp        0      0 0.0.0.0:4369            0.0.0.0:*               LISTEN
tcp        0      0 0.0.0.0:22              0.0.0.0:*               LISTEN
tcp        0      0 127.0.0.1:5432          0.0.0.0:*               LISTEN
tcp        0      0 0.0.0.0:443             0.0.0.0:*               LISTEN
tcp        0      0 0.0.0.0:8126            0.0.0.0:*               LISTEN

OnlyOffice is back on Port 443 but Nextcloud has the 502 Bad Gateway like in initial issue post
https://github.com/ONLYOFFICE/DocumentServer/issues/2083

@ant0nwax commented on GitHub (Feb 17, 2023): Thank you for pointing again in the right direction, it seems it is a documentation issue that many creators and users do not develop or integrrate https environments, i learned for security reasons to use https even in local networks. i think the attitude worldwide could maybe one day change in order to have this as a default... for chrome and edge these are mandatory things nowadays that get moqued out... not a good test scenario :) Because i am not using IPV6 on the onlyoffice host, I could share the following change was needed additionally: I added a # in front of the IPV6 listen addresses ``` [root@onlyoffice ~]# grep -E '\[' /etc/onlyoffice/documentserver/nginx/ds.conf # listen [::]:80 default_server; # listen [::1]:80; # listen [::]:443 ssl default_server; ``` and then finally when i used point 5 of the docs [root@onlyoffice ~]# bash /usr/bin/documentserver-update-securelink.sh ds:docservice: stopped ds:docservice: ERROR (spawn error) ds:converter: stopped ds:converter: ERROR (spawn error) Redirecting to /bin/systemctl reload nginx.service now what is that connected to? I will not yet try to update as this step again produced an error. nginx is up and running now with https: ``` [root@onlyoffice ~]# netstat -an | grep LISTEN tcp 0 0 0.0.0.0:5672 0.0.0.0:* LISTEN tcp 0 0 0.0.0.0:25672 0.0.0.0:* LISTEN tcp 0 0 0.0.0.0:80 0.0.0.0:* LISTEN tcp 0 0 0.0.0.0:4369 0.0.0.0:* LISTEN tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN tcp 0 0 127.0.0.1:5432 0.0.0.0:* LISTEN tcp 0 0 0.0.0.0:443 0.0.0.0:* LISTEN tcp 0 0 0.0.0.0:8126 0.0.0.0:* LISTEN ``` OnlyOffice is back on Port 443 but Nextcloud has the 502 Bad Gateway like in initial issue post https://github.com/ONLYOFFICE/DocumentServer/issues/2083 ![image](https://user-images.githubusercontent.com/33480652/219640573-4f0bbded-c513-46cc-a574-6210ca992abe.png)

kerem commented

2026-02-26 10:31:30 +03:00

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@ant0nwax commented on GitHub (Feb 17, 2023):

step 2 is missing a point:

sudo cp -f /etc/onlyoffice/documentserver/nginx/ds-ssl.conf.tmpl /etc/onlyoffice/documentserver/nginx/ds.conf
chown ds:ds /etc/onlyoffice/documentserver/nginx/ds.conf

please fix the docs :)

and still the error is /var/log/onlyoffice/documentserver/docservice/err.log

i do not know how i fixed that once already, but most likely there must be a centos maybe selinux issue?

      throw error;
      ^

Error: Config file /etc/onlyoffice/documentserver/default.json cannot be read
    at Config.<anonymous> (/snapshot/server/build/server/DocService/node_modules/config/lib/config.js:752:11)
    at /snapshot/server/build/server/DocService/node_modules/config/lib/config.js:595:28
    at Array.forEach (<anonymous>)
    at /snapshot/server/build/server/DocService/node_modules/config/lib/config.js:591:14
    at Array.forEach (<anonymous>)
    at Config.<anonymous> (/snapshot/server/build/server/DocService/node_modules/config/lib/config.js:590:13)
    at new Config (/snapshot/server/build/server/DocService/node_modules/config/lib/config.js:136:27)
    at Object.<anonymous> (/snapshot/server/build/server/DocService/node_modules/config/lib/config.js:1638:31)
    at Module._compile (pkg/prelude/bootstrap.js:1751:22)
    at Object.Module._extensions..js (internal/modules/cjs/loader.js:1101:10)

it exists :)

[root@onlyoffice docservice]# ls -laZ /etc/onlyoffice/documentserver/nginx/ds.conf
-rw-r--r--. 1 ds ds system_u:object_r:etc_t:s0 2298 Feb 17 12:21 /etc/onlyoffice/documentserver/nginx/ds.conf

selinux seems good from here, so no clue anymore

[root@onlyoffice docservice]# sudo cat /var/log/audit/audit.log | audit2why
Nothing to do

@ant0nwax commented on GitHub (Feb 17, 2023): step 2 is missing a point: `sudo cp -f /etc/onlyoffice/documentserver/nginx/ds-ssl.conf.tmpl /etc/onlyoffice/documentserver/nginx/ds.conf` `chown ds:ds /etc/onlyoffice/documentserver/nginx/ds.conf` please fix the docs :) and still the error is `/var/log/onlyoffice/documentserver/docservice/err.log` i do not know how i fixed that once already, but most likely there must be a centos maybe selinux issue? ``` throw error; ^ Error: Config file /etc/onlyoffice/documentserver/default.json cannot be read at Config.<anonymous> (/snapshot/server/build/server/DocService/node_modules/config/lib/config.js:752:11) at /snapshot/server/build/server/DocService/node_modules/config/lib/config.js:595:28 at Array.forEach (<anonymous>) at /snapshot/server/build/server/DocService/node_modules/config/lib/config.js:591:14 at Array.forEach (<anonymous>) at Config.<anonymous> (/snapshot/server/build/server/DocService/node_modules/config/lib/config.js:590:13) at new Config (/snapshot/server/build/server/DocService/node_modules/config/lib/config.js:136:27) at Object.<anonymous> (/snapshot/server/build/server/DocService/node_modules/config/lib/config.js:1638:31) at Module._compile (pkg/prelude/bootstrap.js:1751:22) at Object.Module._extensions..js (internal/modules/cjs/loader.js:1101:10) ``` it exists :) ``` [root@onlyoffice docservice]# ls -laZ /etc/onlyoffice/documentserver/nginx/ds.conf -rw-r--r--. 1 ds ds system_u:object_r:etc_t:s0 2298 Feb 17 12:21 /etc/onlyoffice/documentserver/nginx/ds.conf ``` selinux seems good from here, so no clue anymore ``` [root@onlyoffice docservice]# sudo cat /var/log/audit/audit.log | audit2why Nothing to do ```

kerem commented

2026-02-26 10:31:30 +03:00

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@ant0nwax commented on GitHub (Feb 17, 2023):

I just see that port 8000 is not LISTENING, so how to get port 8000 listening?

@ant0nwax commented on GitHub (Feb 17, 2023): I just see that port 8000 is not LISTENING, so how to get port 8000 listening?

kerem commented

2026-02-26 10:31:30 +03:00

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@ant0nwax commented on GitHub (Feb 17, 2023):

hmm

[root@onlyoffice ~]# ls -laZ /etc/onlyoffice/documentserver/
total 56
drwxr-xr-x. 6 root root system_u:object_r:etc_t:s0       284 Feb 17 12:44 .
drwxr-xr-x. 4 root root system_u:object_r:etc_t:s0        58 Feb 19  2022 ..
-r--r-----. 1 root root unconfined_u:object_r:etc_t:s0 13909 Feb 17 12:44 default.json
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0     12402 Feb 28  2022 default.json.rpmsave
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0      1595 May 30  2022 development-linux.json
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0      1735 May 30  2022 development-mac.json
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0      1747 May 30  2022 development-windows.json
-rw-r-----. 1 ds   ds   unconfined_u:object_r:etc_t:s0   885 Feb 17 10:26 local.json
drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0        53 Dec 20 17:48 log4js
drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0        21 Dec 20 17:48 logrotate
drwxr-xr-x. 3 root root system_u:object_r:etc_t:s0       103 Feb 17 12:21 nginx
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0      2504 May 30  2022 production-linux.json
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0      1803 May 30  2022 production-windows.json
drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0        91 Feb 19  2022 supervisor

cleaned

[root@onlyoffice ~]# chcon --reference=/etc/onlyoffice/documentserver/default.json.rpmsave /etc/onlyoffice/documentserver/default.json
[root@onlyoffice ~]# chcon --reference=/etc/onlyoffice/documentserver/default.json.rpmsave /etc/onlyoffice/documentserver/local.json
[root@onlyoffice ~]# chown ds:ds /etc/onlyoffice/documentserver/default.json /etc/onlyoffice/documentserver/local.json

looks better :)

[root@onlyoffice ~]# ls -laZ /etc/onlyoffice/documentserver/
total 56
drwxr-xr-x. 6 root root system_u:object_r:etc_t:s0   284 Feb 17 12:44 .
drwxr-xr-x. 4 root root system_u:object_r:etc_t:s0    58 Feb 19  2022 ..
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0 13909 Feb 17 12:44 default.json
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0 12402 Feb 28  2022 default.json.rpmsave
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0  1595 May 30  2022 development-linux.json
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0  1735 May 30  2022 development-mac.json
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0  1747 May 30  2022 development-windows.json
-rw-r-----. 1 ds   ds   system_u:object_r:etc_t:s0   885 Feb 17 10:26 local.json
drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0    53 Dec 20 17:48 log4js
drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0    21 Dec 20 17:48 logrotate
drwxr-xr-x. 3 root root system_u:object_r:etc_t:s0   103 Feb 17 12:21 nginx
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0  2504 May 30  2022 production-linux.json
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0  1803 May 30  2022 production-windows.json
drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0    91 Feb 19  2022 supervisor

@ant0nwax commented on GitHub (Feb 17, 2023): hmm ``` [root@onlyoffice ~]# ls -laZ /etc/onlyoffice/documentserver/ total 56 drwxr-xr-x. 6 root root system_u:object_r:etc_t:s0 284 Feb 17 12:44 . drwxr-xr-x. 4 root root system_u:object_r:etc_t:s0 58 Feb 19 2022 .. -r--r-----. 1 root root unconfined_u:object_r:etc_t:s0 13909 Feb 17 12:44 default.json -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 12402 Feb 28 2022 default.json.rpmsave -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 1595 May 30 2022 development-linux.json -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 1735 May 30 2022 development-mac.json -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 1747 May 30 2022 development-windows.json -rw-r-----. 1 ds ds unconfined_u:object_r:etc_t:s0 885 Feb 17 10:26 local.json drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0 53 Dec 20 17:48 log4js drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0 21 Dec 20 17:48 logrotate drwxr-xr-x. 3 root root system_u:object_r:etc_t:s0 103 Feb 17 12:21 nginx -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 2504 May 30 2022 production-linux.json -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 1803 May 30 2022 production-windows.json drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0 91 Feb 19 2022 supervisor ``` cleaned ``` [root@onlyoffice ~]# chcon --reference=/etc/onlyoffice/documentserver/default.json.rpmsave /etc/onlyoffice/documentserver/default.json [root@onlyoffice ~]# chcon --reference=/etc/onlyoffice/documentserver/default.json.rpmsave /etc/onlyoffice/documentserver/local.json [root@onlyoffice ~]# chown ds:ds /etc/onlyoffice/documentserver/default.json /etc/onlyoffice/documentserver/local.json ``` looks better :) ``` [root@onlyoffice ~]# ls -laZ /etc/onlyoffice/documentserver/ total 56 drwxr-xr-x. 6 root root system_u:object_r:etc_t:s0 284 Feb 17 12:44 . drwxr-xr-x. 4 root root system_u:object_r:etc_t:s0 58 Feb 19 2022 .. -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 13909 Feb 17 12:44 default.json -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 12402 Feb 28 2022 default.json.rpmsave -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 1595 May 30 2022 development-linux.json -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 1735 May 30 2022 development-mac.json -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 1747 May 30 2022 development-windows.json -rw-r-----. 1 ds ds system_u:object_r:etc_t:s0 885 Feb 17 10:26 local.json drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0 53 Dec 20 17:48 log4js drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0 21 Dec 20 17:48 logrotate drwxr-xr-x. 3 root root system_u:object_r:etc_t:s0 103 Feb 17 12:21 nginx -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 2504 May 30 2022 production-linux.json -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 1803 May 30 2022 production-windows.json drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0 91 Feb 19 2022 supervisor ```

kerem commented

2026-02-26 10:31:30 +03:00

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Owner

@ant0nwax commented on GitHub (Feb 17, 2023):

please see the following as a bug report and hand it over to QA team, it will not work for anyone on centos or redhat if selinux is enabled

[root@onlyoffice docservice]# bash /usr/bin/documentserver-update-securelink.sh
ds:docservice: ERROR (not running)
ds:docservice: ERROR (spawn error)
ds:converter: ERROR (not running)
ds:converter: ERROR (spawn error)

it destroyed the selinux context and the owner of the file /etc/onlyoffice/documentserver/default.json

[root@onlyoffice ~]# ls -laZ /etc/onlyoffice/documentserver/
total 56
drwxr-xr-x. 6 root root system_u:object_r:etc_t:s0       284 Feb 17 14:12 .
drwxr-xr-x. 4 root root system_u:object_r:etc_t:s0        58 Feb 19  2022 ..
-r--r-----. 1 root root unconfined_u:object_r:etc_t:s0 13909 Feb 17 14:12 default.json
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0     12402 Feb 28  2022 default.json.rpmsave
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0      1595 May 30  2022 development-linux.json
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0      1735 May 30  2022 development-mac.json
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0      1747 May 30  2022 development-windows.json
-rw-r-----. 1 ds   ds   system_u:object_r:etc_t:s0       885 Feb 17 10:26 local.json
drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0        53 Dec 20 17:48 log4js
drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0        21 Dec 20 17:48 logrotate
drwxr-xr-x. 3 root root system_u:object_r:etc_t:s0       103 Feb 17 12:21 nginx
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0      2504 May 30  2022 production-linux.json
-r--r-----. 1 ds   ds   system_u:object_r:etc_t:s0      1803 May 30  2022 production-windows.json
drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0        91 Feb 19  2022 supervisor

@ant0nwax commented on GitHub (Feb 17, 2023): please see the following as a bug report and hand it over to QA team, it will not work for anyone on centos or redhat if selinux is enabled ``` [root@onlyoffice docservice]# bash /usr/bin/documentserver-update-securelink.sh ds:docservice: ERROR (not running) ds:docservice: ERROR (spawn error) ds:converter: ERROR (not running) ds:converter: ERROR (spawn error) ``` it destroyed the selinux context and the owner of the file /etc/onlyoffice/documentserver/default.json ``` [root@onlyoffice ~]# ls -laZ /etc/onlyoffice/documentserver/ total 56 drwxr-xr-x. 6 root root system_u:object_r:etc_t:s0 284 Feb 17 14:12 . drwxr-xr-x. 4 root root system_u:object_r:etc_t:s0 58 Feb 19 2022 .. -r--r-----. 1 root root unconfined_u:object_r:etc_t:s0 13909 Feb 17 14:12 default.json -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 12402 Feb 28 2022 default.json.rpmsave -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 1595 May 30 2022 development-linux.json -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 1735 May 30 2022 development-mac.json -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 1747 May 30 2022 development-windows.json -rw-r-----. 1 ds ds system_u:object_r:etc_t:s0 885 Feb 17 10:26 local.json drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0 53 Dec 20 17:48 log4js drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0 21 Dec 20 17:48 logrotate drwxr-xr-x. 3 root root system_u:object_r:etc_t:s0 103 Feb 17 12:21 nginx -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 2504 May 30 2022 production-linux.json -r--r-----. 1 ds ds system_u:object_r:etc_t:s0 1803 May 30 2022 production-windows.json drwxr-xr-x. 2 root root system_u:object_r:etc_t:s0 91 Feb 19 2022 supervisor ```

kerem commented

2026-02-26 10:31:30 +03:00

Author

Owner

@ant0nwax commented on GitHub (Feb 17, 2023):

the error in err.log disappeared, still there is errors in out.log for docservice and converter

[2023-02-17T14:20:42.245] [ERROR] nodeJS - [AMQP] Error: connect ECONNRESET 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16)
[2023-02-17T14:20:42.246] [ERROR] nodeJS - [AMQP] Error: connect ECONNRESET 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16)
[2023-02-17T14:20:42.246] [ERROR] nodeJS - [AMQP] Error: connect ECONNRESET 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16)
[2023-02-17T14:20:42.449] [ERROR] nodeJS - [AMQP] Error: connect ETIMEDOUT 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16)
[2023-02-17T14:20:42.449] [ERROR] nodeJS - [AMQP] Error: connect ETIMEDOUT 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16)
[2023-02-17T14:20:42.449] [ERROR] nodeJS - [AMQP] Error: connect ETIMEDOUT 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16)
[2023-02-17T14:20:42.449] [ERROR] nodeJS - [AMQP] Error: connect ETIMEDOUT 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16)
[2023-02-17T14:20:42.450] [ERROR] nodeJS - [AMQP] Error: connect ETIMEDOUT 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16)
[2023-02-17T14:20:42.450] [ERROR] nodeJS - [AMQP] Error: connect ETIMEDOUT 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16)
[2023-02-17T14:20:42.450] [ERROR] nodeJS - [AMQP] Error: connect ETIMEDOUT 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16)

[2023-02-17T14:22:05.334] [ERROR] nodeJS - [AMQP] Error: Handshake terminated by server: 403 (ACCESS-REFUSED) with message "ACCESS_REFUSED - Login was refused using authenti
cation mechanism PLAIN. For details see the broker logfile."
    at afterStartOk (/snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:220:12)
    at /snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:160:12
    at Socket.recv (/snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:499:12)
    at Object.onceWrapper (events.js:519:28)
    at Socket.emit (events.js:400:28)
    at emitReadable_ (internal/streams/readable.js:550:12)
    at processTicksAndRejections (internal/process/task_queues.js:81:21)
[2023-02-17T14:22:05.334] [ERROR] nodeJS - [AMQP] Error: Socket closed abruptly during opening handshake
    at Socket.endWhileOpening (/snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:260:17)
    at Socket.emit (events.js:412:35)
    at endReadableNT (internal/streams/readable.js:1317:12)
    at processTicksAndRejections (internal/process/task_queues.js:82:21)
[2023-02-17T14:22:05.335] [ERROR] nodeJS - [AMQP] Error: Handshake terminated by server: 403 (ACCESS-REFUSED) with message "ACCESS_REFUSED - Login was refused using authenti
cation mechanism PLAIN. For details see the broker logfile."
    at afterStartOk (/snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:220:12)
    at /snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:160:12
    at Socket.recv (/snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:499:12)
    at Object.onceWrapper (events.js:519:28)
    at Socket.emit (events.js:400:28)
    at emitReadable_ (internal/streams/readable.js:550:12)
    at processTicksAndRejections (internal/process/task_queues.js:81:21)
[2023-02-17T14:22:05.335] [ERROR] nodeJS - [AMQP] Error: Socket closed abruptly during opening handshake
    at Socket.endWhileOpening (/snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:260:17)
    at Socket.emit (events.js:412:35)
    at endReadableNT (internal/streams/readable.js:1317:12)
    at processTicksAndRejections (internal/process/task_queues.js:82:21)

i think the fact that i should run the script sudo bash /usr/bin/documentserver-update-securelink.sh broke a working onlyoffice in not 1 but already 3 places, and i am debugging for the last 3 hours...

I think i deserve at least some break :)

@ant0nwax commented on GitHub (Feb 17, 2023): the error in err.log disappeared, still there is errors in out.log for docservice and converter ``` [2023-02-17T14:20:42.245] [ERROR] nodeJS - [AMQP] Error: connect ECONNRESET 127.0.0.1:5672 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16) [2023-02-17T14:20:42.246] [ERROR] nodeJS - [AMQP] Error: connect ECONNRESET 127.0.0.1:5672 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16) [2023-02-17T14:20:42.246] [ERROR] nodeJS - [AMQP] Error: connect ECONNRESET 127.0.0.1:5672 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16) [2023-02-17T14:20:42.449] [ERROR] nodeJS - [AMQP] Error: connect ETIMEDOUT 127.0.0.1:5672 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16) [2023-02-17T14:20:42.449] [ERROR] nodeJS - [AMQP] Error: connect ETIMEDOUT 127.0.0.1:5672 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16) [2023-02-17T14:20:42.449] [ERROR] nodeJS - [AMQP] Error: connect ETIMEDOUT 127.0.0.1:5672 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16) [2023-02-17T14:20:42.449] [ERROR] nodeJS - [AMQP] Error: connect ETIMEDOUT 127.0.0.1:5672 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16) [2023-02-17T14:20:42.450] [ERROR] nodeJS - [AMQP] Error: connect ETIMEDOUT 127.0.0.1:5672 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16) [2023-02-17T14:20:42.450] [ERROR] nodeJS - [AMQP] Error: connect ETIMEDOUT 127.0.0.1:5672 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16) [2023-02-17T14:20:42.450] [ERROR] nodeJS - [AMQP] Error: connect ETIMEDOUT 127.0.0.1:5672 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1148:16) ``` ``` [2023-02-17T14:22:05.334] [ERROR] nodeJS - [AMQP] Error: Handshake terminated by server: 403 (ACCESS-REFUSED) with message "ACCESS_REFUSED - Login was refused using authenti cation mechanism PLAIN. For details see the broker logfile." at afterStartOk (/snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:220:12) at /snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:160:12 at Socket.recv (/snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:499:12) at Object.onceWrapper (events.js:519:28) at Socket.emit (events.js:400:28) at emitReadable_ (internal/streams/readable.js:550:12) at processTicksAndRejections (internal/process/task_queues.js:81:21) [2023-02-17T14:22:05.334] [ERROR] nodeJS - [AMQP] Error: Socket closed abruptly during opening handshake at Socket.endWhileOpening (/snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:260:17) at Socket.emit (events.js:412:35) at endReadableNT (internal/streams/readable.js:1317:12) at processTicksAndRejections (internal/process/task_queues.js:82:21) [2023-02-17T14:22:05.335] [ERROR] nodeJS - [AMQP] Error: Handshake terminated by server: 403 (ACCESS-REFUSED) with message "ACCESS_REFUSED - Login was refused using authenti cation mechanism PLAIN. For details see the broker logfile." at afterStartOk (/snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:220:12) at /snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:160:12 at Socket.recv (/snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:499:12) at Object.onceWrapper (events.js:519:28) at Socket.emit (events.js:400:28) at emitReadable_ (internal/streams/readable.js:550:12) at processTicksAndRejections (internal/process/task_queues.js:81:21) [2023-02-17T14:22:05.335] [ERROR] nodeJS - [AMQP] Error: Socket closed abruptly during opening handshake at Socket.endWhileOpening (/snapshot/server/build/server/Common/node_modules/amqplib/lib/connection.js:260:17) at Socket.emit (events.js:412:35) at endReadableNT (internal/streams/readable.js:1317:12) at processTicksAndRejections (internal/process/task_queues.js:82:21) ``` i think the fact that i should run the script sudo bash /usr/bin/documentserver-update-securelink.sh broke a working onlyoffice in not 1 but already 3 places, and i am debugging for the last 3 hours... I think i deserve at least some break :)

kerem commented

2026-02-26 10:31:30 +03:00

Author

Owner

@ant0nwax commented on GitHub (Feb 17, 2023):

I WOULD LIKE TO POINT OUT I AM STILL ON 7.1 BEFORE ANY UPGRADE I JUST WAS RUNNING TWO SCRIPTS

/usr/bin/documentserver-configure.sh
/usr/bin/documentserver-update-securelink.sh

these two destroyed the whole installation :)

I rolled back and I shall rest until monday

@ant0nwax commented on GitHub (Feb 17, 2023): I WOULD LIKE TO POINT OUT I AM STILL ON 7.1 BEFORE ANY UPGRADE I JUST WAS RUNNING TWO SCRIPTS `/usr/bin/documentserver-configure.sh` `/usr/bin/documentserver-update-securelink.sh ` these two destroyed the whole installation :) I rolled back and I shall rest until monday

kerem commented

2026-02-26 10:31:30 +03:00

Author

Owner

@oleua commented on GitHub (Feb 17, 2023):

Please, upgrade it in accordance with the upgrades to the upstream version of OnlyOffice, see https://github.com/ONLYOFFICE/DocumentServer/issues/2083

@oleua commented on GitHub (Feb 17, 2023): Please, upgrade it in accordance with the upgrades to the upstream version of OnlyOffice, see https://github.com/ONLYOFFICE/DocumentServer/issues/2083

kerem commented

2026-02-26 10:31:30 +03:00

Author

Owner

@ant0nwax commented on GitHub (Feb 17, 2023):

so i shall ignore the errors and port 8000 does not listen, but i shall upgrade according the other bug report? which is OPEN ;)

whats the reason for the two mentioned scripts breaking a working 7.1 installation?

missing QA in release pipeline

i will not trial and error upgrade anymore before some more users are encouraged to break their installations ;)

@ant0nwax commented on GitHub (Feb 17, 2023): so i shall ignore the errors and port 8000 does not listen, but i shall upgrade according the other bug report? which is OPEN ;) whats the reason for the two mentioned scripts breaking a working 7.1 installation? missing QA in release pipeline i will not trial and error upgrade anymore before some more users are encouraged to break their installations ;)

kerem commented

2026-02-26 10:31:30 +03:00

Author

Owner

@ant0nwax commented on GitHub (Feb 19, 2023):

i am trying a new upgrade, this is not docker

...


  Running scriptlet: onlyoffice-documentserver-7.3.2-8.el7.x86_64                                                                                                    153/419
Preparing for shutdown, it can take a lot of time, please wait...Done
Stopping documentserver services...

  Upgrading        : onlyoffice-documentserver-7.3.2-8.el7.x86_64                                                                                                    153/419
warning: /etc/onlyoffice/documentserver/nginx/ds.conf created as /etc/onlyoffice/documentserver/nginx/ds.conf.rpmnew

  Running scriptlet: onlyoffice-documentserver-7.3.2-8.el7.x86_64                                                                                                    153/419
json: error: undefined
/var/tmp/rpm-tmp.jPvnZj: line 43: [: =: unary operator expected

Update of onlyoffice-documentserver ended with a problem
You should reconfigure the package using script "/usr/bin/documentserver-configure.sh"

Generating AllFonts.js, please wait...Done
Generating presentation themes, please wait...Done
Generating js caches, please wait...Done
Created symlink /etc/systemd/system/multi-user.target.wants/ds-docservice.service → /usr/lib/systemd/system/ds-docservice.service.
Created symlink /etc/systemd/system/multi-user.target.wants/ds-converter.service → /usr/lib/systemd/system/ds-converter.service.
Created symlink /etc/systemd/system/multi-user.target.wants/ds-metrics.service → /usr/lib/systemd/system/ds-metrics.service.




...

  Running scriptlet: systemd-239-71.el8.x86_64                                                                                                                       419/419
Couldn't write '1' to 'net/ipv6/conf/all/disable_ipv6', ignoring: No such file or directory
Couldn't write '1' to 'net/ipv6/conf/default/disable_ipv6', ignoring: No such file or directory

[/usr/lib/tmpfiles.d/rabbitmq-server.conf:1] Line references path below legacy directory /var/run/, updating /var/run/rabbitmq → /run/rabbitmq; please update the tmpfiles.d/ drop-in file accordingly.

...

@ant0nwax commented on GitHub (Feb 19, 2023): i am trying a new upgrade, this is not docker ``` ... Running scriptlet: onlyoffice-documentserver-7.3.2-8.el7.x86_64 153/419 Preparing for shutdown, it can take a lot of time, please wait...Done Stopping documentserver services... Upgrading : onlyoffice-documentserver-7.3.2-8.el7.x86_64 153/419 warning: /etc/onlyoffice/documentserver/nginx/ds.conf created as /etc/onlyoffice/documentserver/nginx/ds.conf.rpmnew Running scriptlet: onlyoffice-documentserver-7.3.2-8.el7.x86_64 153/419 json: error: undefined /var/tmp/rpm-tmp.jPvnZj: line 43: [: =: unary operator expected Update of onlyoffice-documentserver ended with a problem You should reconfigure the package using script "/usr/bin/documentserver-configure.sh" Generating AllFonts.js, please wait...Done Generating presentation themes, please wait...Done Generating js caches, please wait...Done Created symlink /etc/systemd/system/multi-user.target.wants/ds-docservice.service → /usr/lib/systemd/system/ds-docservice.service. Created symlink /etc/systemd/system/multi-user.target.wants/ds-converter.service → /usr/lib/systemd/system/ds-converter.service. Created symlink /etc/systemd/system/multi-user.target.wants/ds-metrics.service → /usr/lib/systemd/system/ds-metrics.service. ... Running scriptlet: systemd-239-71.el8.x86_64 419/419 Couldn't write '1' to 'net/ipv6/conf/all/disable_ipv6', ignoring: No such file or directory Couldn't write '1' to 'net/ipv6/conf/default/disable_ipv6', ignoring: No such file or directory [/usr/lib/tmpfiles.d/rabbitmq-server.conf:1] Line references path below legacy directory /var/run/, updating /var/run/rabbitmq → /run/rabbitmq; please update the tmpfiles.d/ drop-in file accordingly. ... ```

kerem commented

2026-02-26 10:31:30 +03:00

Author

Owner

@ant0nwax commented on GitHub (Feb 19, 2023):

i found this thread, maybe this is connected:
https://github.com/socketio/socket.io/issues/3768

@ant0nwax commented on GitHub (Feb 19, 2023): i found this thread, maybe this is connected: https://github.com/socketio/socket.io/issues/3768

kerem commented

2026-02-26 10:31:31 +03:00

Author

Owner

@ant0nwax commented on GitHub (Feb 19, 2023):

I started a new thread for my issue:
https://github.com/ONLYOFFICE/DocumentServer/issues/2115

@ant0nwax commented on GitHub (Feb 19, 2023): I started a new thread for my issue: https://github.com/ONLYOFFICE/DocumentServer/issues/2115

kerem commented

2026-02-26 10:31:31 +03:00

Author

Owner

@Rita-Bubnova commented on GitHub (Nov 20, 2024):

I close this issue. Feel free to comment or reopen it if you got further questions.

@Rita-Bubnova commented on GitHub (Nov 20, 2024): I close this issue. Feel free to comment or reopen it if you got further questions.

kerem referenced this issue

2026-02-26 10:32:55 +03:00

[PR #269] [MERGED] Merge branch hotfix/v5.6.0 into release/v6.0.0 #518

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[GH-ISSUE #576] OnlyOffice won't load after newest docker update - TRANSPORT_HANDSHAKE_ERROR? #269