[GH-ISSUE #549] An error occurred while saving the file. #264

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opened 2026-02-26 10:31:26 +03:00 by kerem · 3 comments
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Originally created by @Ccaomei on GitHub (Dec 1, 2022).
Original GitHub issue: https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/549

When I clicked the Save button after editing the document, a box popped up that said:An error occurred while saving the file. Please use the 'Download as' option to save the file to your computer hard drive or try again later.
Please help to answer it, thank you very much!

Originally created by @Ccaomei on GitHub (Dec 1, 2022). Original GitHub issue: https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/549 When I clicked the Save button after editing the document, a box popped up that said:An error occurred while saving the file. Please use the 'Download as' option to save the file to your computer hard drive or try again later. Please help to answer it, thank you very much!
kerem 2026-02-26 10:31:26 +03:00
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@Ccaomei commented on GitHub (Dec 1, 2022):

Start commandSfcCallback: docId = 1313714027
[2022-12-01T16:18:42.036] [DEBUG] nodeJS - getCallbackByUserIndex: docId = 1313714027 userIndex = 1 callbacks = {"userIndex":1,"callback":"http://192.168.10.154:8086/only/CallBackServlet?fileName=sample (16).docx"}
[2022-12-01T16:18:42.038] [DEBUG] nodeJS - Callback commandSfcCallback: docId = 1313714027 callback = http://192.168.10.154:8086/only/CallBackServlet?fileName=sample%20(16).docx
[2022-12-01T16:18:42.039] [DEBUG] nodeJS - postData request: docId = 1313714027;url = http://192.168.10.154:8086/only/CallBackServlet?fileName=sample%20(16).docx;data = {"key":"1313714027","status":7,"users":["78ele841"],"actions":[{"type":2,"userid":"78ele841"}],"lastsave":"2022-12-01T08:18:40.000Z","forcesavetype":1}
[2022-12-01T16:18:42.065] [DEBUG] nodeJS - postData response: docId = 1313714027;data = {"error":0}
[2022-12-01T16:18:42.066] [DEBUG] nodeJS - End commandSfcCallback: docId = 1313714027
[2022-12-01T16:18:42.066] [DEBUG] nodeJS - End receiveTask: docId = 1313714027
[2022-12-01T16:18:42.067] [DEBUG] nodeJS - pubsub message start:{"type":12,"docId":"1313714027","data":{"type":1,"time":1669882720000,"success":false}}

<!-- gh-comment-id:1333472672 --> @Ccaomei commented on GitHub (Dec 1, 2022): Start commandSfcCallback: docId = 1313714027 [2022-12-01T16:18:42.036] [DEBUG] nodeJS - getCallbackByUserIndex: docId = 1313714027 userIndex = 1 callbacks = {"userIndex":1,"callback":"http://192.168.10.154:8086/only/CallBackServlet?fileName=sample (16).docx"} [2022-12-01T16:18:42.038] [DEBUG] nodeJS - Callback commandSfcCallback: docId = 1313714027 callback = http://192.168.10.154:8086/only/CallBackServlet?fileName=sample%20(16).docx [2022-12-01T16:18:42.039] [DEBUG] nodeJS - postData request: docId = 1313714027;url = http://192.168.10.154:8086/only/CallBackServlet?fileName=sample%20(16).docx;data = {"key":"1313714027","status":7,"users":["78ele841"],"actions":[{"type":2,"userid":"78ele841"}],"lastsave":"2022-12-01T08:18:40.000Z","forcesavetype":1} [2022-12-01T16:18:42.065] [DEBUG] nodeJS - postData response: docId = 1313714027;data = {"error":0} [2022-12-01T16:18:42.066] [DEBUG] nodeJS - End commandSfcCallback: docId = 1313714027 [2022-12-01T16:18:42.066] [DEBUG] nodeJS - End receiveTask: docId = 1313714027 [2022-12-01T16:18:42.067] [DEBUG] nodeJS - pubsub message start:{"type":12,"docId":"1313714027","data":{"type":1,"time":1669882720000,"success":false}}
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@igwyd commented on GitHub (Nov 18, 2024):

Hello @Ccaomei, sorry for the late reply. Please fill out our form and provede steps to reproduse issue.

<!-- gh-comment-id:2482833710 --> @igwyd commented on GitHub (Nov 18, 2024): Hello @Ccaomei, sorry for the late reply. Please fill out our form and provede steps to reproduse issue.
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@Rita-Bubnova commented on GitHub (Jan 17, 2025):

This issue was closed due no response.

<!-- gh-comment-id:2597824783 --> @Rita-Bubnova commented on GitHub (Jan 17, 2025): This issue was closed due no response.
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starred/Docker-DocumentServer-ONLYOFFICE#264
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