[GH-ISSUE #497] ONLYOFFICE can't download file #238

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opened 2026-02-26 10:31:14 +03:00 by kerem · 4 comments
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Originally created by @marcellopato on GitHub (Sep 16, 2022).
Original GitHub issue: https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/497

Do you want to request a feature or report a bug?
Can't download a file at any circumstances.

What is the current behavior?
The docker container runs ok, can upload a file, but can't edit. The error Download failed dialog always shows up.

If the current behavior is a bug, please provide the steps to reproduce and if possible a minimal demo of the problem.
I don't think it is a bug. It is a misconfiguration that I can't figure.

What is the expected behavior?
I expect the file to open in the Editor.

Did this work in previous versions of DocumentServer?
Never used DocumentServer before.

DocumentServer Docker tag:
sudo docker run -i -t -d -p 8080:80 onlyoffice/documentserver and then, sudo docker exec 4c26555e4611 sudo supervisorctl start ds:example to start the Example server

Host Operating System:
macOS High Sierra
Docker version 20.10.8, build 3967b7d
PHP@7.2
Laravel Valet 3.1.11

Thanks in advance!

Originally created by @marcellopato on GitHub (Sep 16, 2022). Original GitHub issue: https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/497 **Do you want to request a *feature* or report a *bug*?** Can't download a file at any circumstances. **What is the current behavior?** The docker container runs ok, can upload a file, but can't edit. The error **Download failed** dialog always shows up. **If the current behavior is a bug, please provide the steps to reproduce and if possible a minimal demo of the problem.** I don't think it is a bug. It is a misconfiguration that I can't figure. **What is the expected behavior?** I expect the file to open in the Editor. **Did this work in previous versions of DocumentServer?** Never used DocumentServer before. **DocumentServer Docker tag:** ```sudo docker run -i -t -d -p 8080:80 onlyoffice/documentserver``` and then, ```sudo docker exec 4c26555e4611 sudo supervisorctl start ds:example``` to start the Example server **Host Operating System:** macOS High Sierra Docker version 20.10.8, build 3967b7d PHP@7.2 Laravel Valet 3.1.11 Thanks in advance!
kerem closed this issue 2026-02-26 10:31:14 +03:00
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@ShockwaveNN commented on GitHub (Sep 16, 2022):

I think the problem is that you've accessing DocumentServer via localhost or 127.0.0.1 - this wouldn't work

You should use local IP, like 192.168.1.111 or external ip

<!-- gh-comment-id:1249697534 --> @ShockwaveNN commented on GitHub (Sep 16, 2022): I think the problem is that you've accessing DocumentServer via `localhost` or `127.0.0.1` - this wouldn't work You should use local IP, like `192.168.1.111` or external ip
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Owner

@marcellopato commented on GitHub (Sep 16, 2022):

Perfect. Works like a breeze. Now I need to solve the same issue when running through API. Now I am sure that this is the problem after all. Thanks, @ShockwaveNN !

<!-- gh-comment-id:1249707069 --> @marcellopato commented on GitHub (Sep 16, 2022): Perfect. Works like a breeze. Now I need to solve the same issue when running through API. Now I am sure that this is the problem after all. Thanks, @ShockwaveNN !
Author
Owner

@marcellopato commented on GitHub (Sep 16, 2022):

Better leave it open for a while...

<!-- gh-comment-id:1249707424 --> @marcellopato commented on GitHub (Sep 16, 2022): Better leave it open for a while...
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Owner

@ShockwaveNN commented on GitHub (Oct 21, 2022):

Closing this issue since no feedback for more than a month

<!-- gh-comment-id:1287339789 --> @ShockwaveNN commented on GitHub (Oct 21, 2022): Closing this issue since no feedback for more than a month
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starred/Docker-DocumentServer-ONLYOFFICE#238
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