[GH-ISSUE #393] [ERROR] nodeJS - Error saveChanges #200

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opened 2026-02-26 10:30:56 +03:00 by kerem · 9 comments
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Originally created by @solracsf on GitHub (Nov 30, 2021).
Original GitHub issue: https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/393

My Entreprise Docker image is full of these logs (only 2 lines here but they are repeated thousands of times).

Please let me know if you need further informations.

[ERROR] nodeJS - Error saveChanges docid: 3003692539 ; deleteIndex: 91 ; startIndex: 81 ; deleteCount: -10

[ERROR] nodeJS - changesError: docId = 3003692539 x.prototype.jEf@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:1239:1
x.prototype.ia@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:1233:501
Nc.prototype.dQ@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7190:489
Nc.prototype.RVd@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7222:459
Nc.prototype.CWd@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7218:380
Nc.prototype.nwg@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7184:240
yc.prototype.F7g@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7082:155
RJh@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:8444:256
x.prototype.close@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7915:373
x.prototype.rsh@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7962:490
x.prototype.jIf@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7965:413
Da.prototype.VX/this.Hc.Roa@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:8038:352
Roa@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:13461:89
oe/this.bs.onkeydown@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:13444:284

[ERROR] nodeJS - error spawnAsync(id=1717261985)
Error: /var/www/onlyoffice/documentserver/server/FileConverter/bin/x2t exited with signal: SIGTERM
    at ChildProcess.completionListener (/snapshot/server/build/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:51:23)
    at Object.onceWrapper (events.js:286:20)
    at ChildProcess.emit (events.js:198:13)
    at maybeClose (internal/child_process.js:982:16)
    at Process.ChildProcess._handle.onexit (internal/child_process.js:259:5)
    ...
    at spawnAsync (/snapshot/server/build/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:17:21)
    at ExecuteTask (/snapshot/server/build/server/FileConverter/sources/converter.js:0:0)
    at ExecuteTask.next (<anonymous>)
    at /snapshot/server/build/server/FileConverter/sources/converter.js:0:0
    at Generator.next (<anonymous>)
    at onFulfilled (/snapshot/server/build/server/FileConverter/node_modules/co/index.js:65:19)
    at process._tickCallback (internal/process/next_tick.js:68:7)

[ERROR] nodeJS - stdout (id=1717261985_2882):
[ERROR] nodeJS - stderr (id=1717261985_2882):
[ERROR] nodeJS - ExitCode (code=0;signal=SIGTERM;error:-83;id=1717261985_2882)
Originally created by @solracsf on GitHub (Nov 30, 2021). Original GitHub issue: https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/393 My Entreprise Docker image is full of these logs (only 2 lines here but they are repeated thousands of times). Please let me know if you need further informations. ``` [ERROR] nodeJS - Error saveChanges docid: 3003692539 ; deleteIndex: 91 ; startIndex: 81 ; deleteCount: -10 [ERROR] nodeJS - changesError: docId = 3003692539 x.prototype.jEf@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:1239:1 x.prototype.ia@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:1233:501 Nc.prototype.dQ@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7190:489 Nc.prototype.RVd@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7222:459 Nc.prototype.CWd@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7218:380 Nc.prototype.nwg@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7184:240 yc.prototype.F7g@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7082:155 RJh@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:8444:256 x.prototype.close@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7915:373 x.prototype.rsh@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7962:490 x.prototype.jIf@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:7965:413 Da.prototype.VX/this.Hc.Roa@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:8038:352 Roa@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:13461:89 oe/this.bs.onkeydown@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:13444:284 [ERROR] nodeJS - error spawnAsync(id=1717261985) Error: /var/www/onlyoffice/documentserver/server/FileConverter/bin/x2t exited with signal: SIGTERM at ChildProcess.completionListener (/snapshot/server/build/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:51:23) at Object.onceWrapper (events.js:286:20) at ChildProcess.emit (events.js:198:13) at maybeClose (internal/child_process.js:982:16) at Process.ChildProcess._handle.onexit (internal/child_process.js:259:5) ... at spawnAsync (/snapshot/server/build/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:17:21) at ExecuteTask (/snapshot/server/build/server/FileConverter/sources/converter.js:0:0) at ExecuteTask.next (<anonymous>) at /snapshot/server/build/server/FileConverter/sources/converter.js:0:0 at Generator.next (<anonymous>) at onFulfilled (/snapshot/server/build/server/FileConverter/node_modules/co/index.js:65:19) at process._tickCallback (internal/process/next_tick.js:68:7) [ERROR] nodeJS - stdout (id=1717261985_2882): [ERROR] nodeJS - stderr (id=1717261985_2882): [ERROR] nodeJS - ExitCode (code=0;signal=SIGTERM;error:-83;id=1717261985_2882) ```
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@ShockwaveNN commented on GitHub (Nov 30, 2021):

Do you have some other problems in files except for logs?

Because I don't know exactly when changesError: happened, but as far as I'm aware this may be because some of users didn't cleared cache and maybe some scripted got messedup up. Just an idea, not 100% sure

But anyway until we can reproduce this issue on our installation I don't think we can help somehow with this error

<!-- gh-comment-id:982530078 --> @ShockwaveNN commented on GitHub (Nov 30, 2021): Do you have some other problems in files except for logs? Because I don't know exactly when `changesError: ` happened, but as far as I'm aware this may be because some of users didn't cleared cache and maybe some scripted got messedup up. Just an idea, not 100% sure But anyway until we can reproduce this issue on our installation I don't think we can help somehow with this error
Author
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@solracsf commented on GitHub (Nov 30, 2021):

As you can see with Error: /var/www/onlyoffice/documentserver/server/FileConverter/bin/x2t exited with signal: SIGTERM yes this is a problem because file has not been converted and so, an error like 'File not found" is trown ad the DMS (Nextcloud). 🤔

<!-- gh-comment-id:982534446 --> @solracsf commented on GitHub (Nov 30, 2021): As you can see with `Error: /var/www/onlyoffice/documentserver/server/FileConverter/bin/x2t exited with signal: SIGTERM` yes this is a problem because file has not been converted and so, an error like 'File not found" is trown ad the DMS (Nextcloud). 🤔
Author
Owner

@ShockwaveNN commented on GitHub (Nov 30, 2021):

I think [ERROR] nodeJS - changesError: docId = 3003692539 x.prototype.jEf@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:1239:1 and Error: /var/www/onlyoffice/documentserver/server/FileConverter/bin/x2t exited with signal: SIGTERM may be unrelated, but judging by logs I have no idea that do to, only to reproduce this situation

<!-- gh-comment-id:982536012 --> @ShockwaveNN commented on GitHub (Nov 30, 2021): I think `[ERROR] nodeJS - changesError: docId = 3003692539 x.prototype.jEf@https://example.com/onlyoffice/6.4.2-6/sdkjs/cell/sdk-all.js:1239:1` and `Error: /var/www/onlyoffice/documentserver/server/FileConverter/bin/x2t exited with signal: SIGTERM` may be unrelated, but judging by logs I have no idea that do to, only to reproduce this situation
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@solracsf commented on GitHub (Nov 30, 2021):

As far as i can see, there are similar issues like https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/333#issuecomment-776810985 (closed due to lack of feedback).

We operate on a (VM) server on Ubuntu 20.04, latest docker-ce and onlyoffice-ee with 4G RAM and 4GB SWAP so this should not be a system/hardware issue.

<!-- gh-comment-id:982538765 --> @solracsf commented on GitHub (Nov 30, 2021): As far as i can see, there are similar issues like https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/333#issuecomment-776810985 (closed due to lack of feedback). We operate on a (VM) server on Ubuntu 20.04, latest `docker-ce` and `onlyoffice-ee` with 4G RAM and 4GB SWAP so this should not be a system/hardware issue.
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@ShockwaveNN commented on GitHub (Nov 30, 2021):

@acsfer Yeah, I've alreay found this issue - and that issue was a mess, a lot of unrelated problems as far as I remember

4G RAM and 4GB SWAP so this should not be a system/hardware issue.

Could you clarify - do you have only onlyoffice-documentserver-ee on this system or both documentserver and communityserver?

<!-- gh-comment-id:982559027 --> @ShockwaveNN commented on GitHub (Nov 30, 2021): @acsfer Yeah, I've alreay found this issue - and that issue was a mess, a lot of unrelated problems as far as I remember > 4G RAM and 4GB SWAP so this should not be a system/hardware issue. Could you clarify - do you have only `onlyoffice-documentserver-ee` on this system or both documentserver and `communityserver`?
Author
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@solracsf commented on GitHub (Nov 30, 2021):

Could you clarify - do you have only onlyoffice-documentserver-ee on this system or both documentserver and communityserver?

onlyoffice-documentserver-ee only is installed.

<!-- gh-comment-id:982580565 --> @solracsf commented on GitHub (Nov 30, 2021): > Could you clarify - do you have only onlyoffice-documentserver-ee on this system or both documentserver and communityserver? `onlyoffice-documentserver-ee` only is installed.
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@ShockwaveNN commented on GitHub (Nov 30, 2021):

Yeah, for only DocumentServer 4g ram and 4gb swap is enogth

So I agree that seems that this problem is not related to hardware, but I have no ideas how to reproduce it and moreover to fix it

I'll leave this issue opened, maybe someone have some ideas

<!-- gh-comment-id:982606139 --> @ShockwaveNN commented on GitHub (Nov 30, 2021): Yeah, for only DocumentServer 4g ram and 4gb swap is enogth So I agree that seems that this problem is not related to hardware, but I have no ideas how to reproduce it and moreover to fix it I'll leave this issue opened, maybe someone have some ideas
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@brendan-pike commented on GitHub (May 18, 2022):

I think I may be experiencing this issue, it occurs on a specific document with tracked changes when I perform a find/replace.

[2022-05-18T01:42:25.010] [ERROR] nodeJS - changesError: docId = 3643338939 Error: TypeError: this.aa[b] is undefined Script: https://mydomain.com/7.0.1-37/sdkjs/word/sdk-all.js Line: 7325:189 userAgent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:100.0) Gecko/20100101 Firefox/100.0 platform: Linux x86_64 isLoadFullApi: true isDocumentLoadComplete: true StackTrace: cg.prototype.hU@https://mydomain.com/7.0.1-37/sdkjs/word/sdk-all.js:7325:189
Rf.prototype.hU@https://mydomain.com/7.0.1-37/sdkjs/word/sdk-all.js:7713:195
Rf.prototype.Ar@https://mydomain.com/7.0.1-37/sdkjs/word/sdk-all.js:7666:396
Fx.prototype.EQ@https://mydomain.com/7.0.1-37/sdkjs/word/sdk-all.js:9696:203
xf.prototype.Qkd@https://mydomain.com/7.0.1-37/sdkjs/word/sdk-all.js:9699:244
Nb.prototype.u5f@https://mydomain.com/7.0.1-37/sdkjs/word/sdk-all-min.js:1106:61
onQueryReplaceAll@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:68:18839
M@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:11759
m.bind</n<@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:11961
f/<@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:5162
fireEvent/</<@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:13:15753
m.forEach@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:5805
fireEvent/<@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:13:15732
g/<@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:4766
m.forEach@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:5865
fireEvent@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:13:15652
fireEvent@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:13:15157
onBtnClick@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:20:14320
M@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:11759
m.bind</n<@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:11961
f/<@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:5162
dispatch@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:10:9782
add/b.handle@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:10:7756
<!-- gh-comment-id:1129488952 --> @brendan-pike commented on GitHub (May 18, 2022): I think I may be experiencing this issue, it occurs on a specific document with tracked changes when I perform a find/replace. ``` [2022-05-18T01:42:25.010] [ERROR] nodeJS - changesError: docId = 3643338939 Error: TypeError: this.aa[b] is undefined Script: https://mydomain.com/7.0.1-37/sdkjs/word/sdk-all.js Line: 7325:189 userAgent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:100.0) Gecko/20100101 Firefox/100.0 platform: Linux x86_64 isLoadFullApi: true isDocumentLoadComplete: true StackTrace: cg.prototype.hU@https://mydomain.com/7.0.1-37/sdkjs/word/sdk-all.js:7325:189 Rf.prototype.hU@https://mydomain.com/7.0.1-37/sdkjs/word/sdk-all.js:7713:195 Rf.prototype.Ar@https://mydomain.com/7.0.1-37/sdkjs/word/sdk-all.js:7666:396 Fx.prototype.EQ@https://mydomain.com/7.0.1-37/sdkjs/word/sdk-all.js:9696:203 xf.prototype.Qkd@https://mydomain.com/7.0.1-37/sdkjs/word/sdk-all.js:9699:244 Nb.prototype.u5f@https://mydomain.com/7.0.1-37/sdkjs/word/sdk-all-min.js:1106:61 onQueryReplaceAll@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:68:18839 M@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:11759 m.bind</n<@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:11961 f/<@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:5162 fireEvent/</<@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:13:15753 m.forEach@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:5805 fireEvent/<@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:13:15732 g/<@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:4766 m.forEach@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:5865 fireEvent@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:13:15652 fireEvent@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:13:15157 onBtnClick@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:20:14320 M@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:11759 m.bind</n<@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:11961 f/<@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:8:5162 dispatch@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:10:9782 add/b.handle@https://mydomain.com/7.0.1-37/web-apps/apps/documenteditor/main/app.js:10:7756 ```
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@ShockwaveNN commented on GitHub (May 18, 2022):

@brendan-pike I don't think it's the same error, since error text look different

I need you to

  1. Update to latest v7.1.0 and check if this error still occurs
  2. If it's occurred - please create a new issue with step-by-step description (and probably file on which this error occurs) how to reproduce this problem

UPD: I see you've already created a new issue https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/437

<!-- gh-comment-id:1129586768 --> @ShockwaveNN commented on GitHub (May 18, 2022): @brendan-pike I don't think it's the same error, since error text look different I need you to 1. Update to latest v7.1.0 and check if this error still occurs 2. If it's occurred - please create a new issue with step-by-step description (and probably file on which this error occurs) how to reproduce this problem UPD: I see you've already created a new issue https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/437
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