[GH-ISSUE #32] The editor is just still "Loading..." #19

Closed
opened 2026-02-26 09:35:03 +03:00 by kerem · 5 comments
Owner

Originally created by @marvinwankersteen on GitHub (Mar 21, 2017).
Original GitHub issue: https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/32

Hey guys,

we have a problem to get onlyoffice running.
We use rancher in our environment. In front of the documentserver we have a loadbalancer (haproxy tcp-mode) and in front of the loadbalancer an reverseproxy (nginx) with SSL termination.

The documentserver is reachable with the FQDN "office.domain.com". If I load the page then I get the message "Thank you for choosing ONLYOFFICE! Document Server is running".

In "nextcloud.domain.com" I configured "https://office.domain.com". If i try to edit an document, a new tab is opening and only a white page appears.
With the developer-tools of the browser I get a link like "https://office.domain.com/2017-03-07-13-37/web-apps/apps/documenteditor/main/index.html?_dc=2017-03-07-13-37&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor".
If I open this link in a new tab, I see forever the moving colors from top to bottom and "ONLYOFFICE Loading...". No errors or something.

Inside the documentserver https://nextcloud.domain.com is reachable.

I use the following images:

  • nextcloud:11-apache
  • onlyoffice/documentserver:latest

How can I better debug the progress?
Do you have any idea what is the problem?

marvin

Originally created by @marvinwankersteen on GitHub (Mar 21, 2017). Original GitHub issue: https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/32 Hey guys, we have a problem to get onlyoffice running. We use rancher in our environment. In front of the documentserver we have a loadbalancer (haproxy tcp-mode) and in front of the loadbalancer an reverseproxy (nginx) with SSL termination. The documentserver is reachable with the FQDN "office.domain.com". If I load the page then I get the message "Thank you for choosing ONLYOFFICE! Document Server is running". In "nextcloud.domain.com" I configured "https://office.domain.com". If i try to edit an document, a new tab is opening and only a white page appears. With the developer-tools of the browser I get a link like "https://office.domain.com/2017-03-07-13-37/web-apps/apps/documenteditor/main/index.html?_dc=2017-03-07-13-37&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor". If I open this link in a new tab, I see forever the moving colors from top to bottom and "ONLYOFFICE Loading...". No errors or something. Inside the documentserver https://nextcloud.domain.com is reachable. I use the following images: - nextcloud:11-apache - onlyoffice/documentserver:latest How can I better debug the progress? Do you have any idea what is the problem? marvin
kerem closed this issue 2026-02-26 09:35:04 +03:00
Author
Owner

@physios commented on GitHub (Mar 23, 2017):

I am having the same problem, help would be nice.

Seems to be a MIME type mismatch

<!-- gh-comment-id:288882887 --> @physios commented on GitHub (Mar 23, 2017): I am having the same problem, help would be nice. Seems to be a MIME type mismatch
Author
Owner

@cromulus commented on GitHub (Jun 4, 2017):

same problem.

<!-- gh-comment-id:306066662 --> @cromulus commented on GitHub (Jun 4, 2017): same problem.
Author
Owner

@agolybev commented on GitHub (Jun 5, 2017):

Hello @marvinwankersteen
Cloud you provide me your reverseproxy (nginx) config?
At first, I have to make sure that you add X-Forwarded-Host and X-Forwarded-Proto headers with domain name and protocol to the proxing requests.
You can use this example as reference to do this. Here the nginx reverseproxy config with SSL termination for documentserver.

<!-- gh-comment-id:306145784 --> @agolybev commented on GitHub (Jun 5, 2017): Hello @marvinwankersteen Cloud you provide me your reverseproxy (nginx) config? At first, I have to make sure that you add `X-Forwarded-Host` and `X-Forwarded-Proto` headers with domain name and protocol to the proxing requests. You can use [this](https://github.com/ONLYOFFICE/document-server-proxy/blob/master/nginx/minimal.conf) example as reference to do this. [Here](https://github.com/ONLYOFFICE/document-server-proxy/blob/master/nginx/proxy-https-to-http.conf) the nginx reverseproxy config with SSL termination for documentserver.
Author
Owner

@suchasplus commented on GitHub (May 24, 2018):

using docker image in Synology DS918+, same problem

<!-- gh-comment-id:391820516 --> @suchasplus commented on GitHub (May 24, 2018): using docker image in Synology DS918+, same problem
Author
Owner

@ShockwaveNN commented on GitHub (Jul 10, 2019):

I'll close this issue, since it's pretty old
If issue still actual please create new issue at https://github.com/ONLYOFFICE/onlyoffice-nextcloud repo

<!-- gh-comment-id:510050110 --> @ShockwaveNN commented on GitHub (Jul 10, 2019): I'll close this issue, since it's pretty old If issue still actual please create new issue at https://github.com/ONLYOFFICE/onlyoffice-nextcloud repo
Sign in to join this conversation.
No milestone
No project
No assignees
1 participant
Notifications
Due date
The due date is invalid or out of range. Please use the format "yyyy-mm-dd".

No due date set.

Dependencies

No dependencies set.

Reference
starred/Docker-DocumentServer-ONLYOFFICE#19
No description provided.