[GH-ISSUE #329] loading document forever #166

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opened 2026-02-26 10:30:30 +03:00 by kerem · 4 comments
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Originally created by @andrewyj on GitHub (Jan 26, 2021).
Original GitHub issue: https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/329

1.starting onlyoffice by docker-compose: docker-compose up -d

2.download the PHP demo from https://api.onlyoffice.com/app_data/editor/PHP Example.zip

3.open index page of PHP Example, browser shows like below:
image

4 click create document to open a new page. and keeps showing "loading document"
image

below is my docker-compose.yml:
image

Originally created by @andrewyj on GitHub (Jan 26, 2021). Original GitHub issue: https://github.com/ONLYOFFICE/Docker-DocumentServer/issues/329 1.starting onlyoffice by docker-compose: docker-compose up -d 2.download the PHP demo from https://api.onlyoffice.com/app_data/editor/PHP Example.zip 3.open index page of PHP Example, browser shows like below: ![image](https://user-images.githubusercontent.com/20654049/105825032-1133c400-5ffa-11eb-83d6-f62fdba2b61a.png) 4 click create document to open a new page. and keeps showing "loading document" ![image](https://user-images.githubusercontent.com/20654049/105825219-50621500-5ffa-11eb-9a3a-364754d4d642.png) below is my docker-compose.yml: ![image](https://user-images.githubusercontent.com/20654049/105825379-7f788680-5ffa-11eb-9516-51881631b5df.png)
kerem closed this issue 2026-02-26 10:30:30 +03:00
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Owner

@ShockwaveNN commented on GitHub (Jan 26, 2021):

Hi, that are the errors in DocumentServer logs?
Seems something goes major wrong, maybe volume permissions

<!-- gh-comment-id:767489797 --> @ShockwaveNN commented on GitHub (Jan 26, 2021): Hi, that are the errors in DocumentServer logs? Seems something goes major wrong, maybe volume permissions
Author
Owner

@andrewyj commented on GitHub (Jan 27, 2021):

@ShockwaveNN
thanks for response.
I've check out all volumes that configured in docker-compose.yml:

  • /var/www/onlyoffice/Data
  • /var/log/onlyoffice
  • /var/lib/onlyoffice/documentserver/App_Data/cache/files
  • /var/www/onlyoffice/documentserver-example/public/files
  • /usr/share/fonts

all directories are empty.

<!-- gh-comment-id:767946492 --> @andrewyj commented on GitHub (Jan 27, 2021): @ShockwaveNN thanks for response. I've check out all volumes that configured in docker-compose.yml: - /var/www/onlyoffice/Data - /var/log/onlyoffice - /var/lib/onlyoffice/documentserver/App_Data/cache/files - /var/www/onlyoffice/documentserver-example/public/files - /usr/share/fonts all directories are empty.
Author
Owner

@ShockwaveNN commented on GitHub (Jan 27, 2021):

Try to connect to running DocumentServer container via
docker exec -it container-id bash
and inisde it look at logs at /var/log/onlyoffice

<!-- gh-comment-id:768085818 --> @ShockwaveNN commented on GitHub (Jan 27, 2021): Try to connect to running DocumentServer container via `docker exec -it container-id bash` and inisde it look at logs at `/var/log/onlyoffice`
Author
Owner

@ShockwaveNN commented on GitHub (Apr 27, 2021):

This issue was closed due to no response.

<!-- gh-comment-id:827530202 --> @ShockwaveNN commented on GitHub (Apr 27, 2021): This issue was closed due to no response.
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starred/Docker-DocumentServer-ONLYOFFICE#166
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