[GH-ISSUE #1375] Server 500 error when navigating to the Add User page #756

New issue

Closed

opened 2026-03-02 12:44:58 +03:00 by kerem · 1 comment

kerem commented

2026-03-02 12:44:58 +03:00

Owner

Originally created by @clownwilleatme on GitHub (Feb 13, 2023).
Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/1375

We have upgraded to CIPP v3 a few days ago and are now getting an error when navigating to the Add User page. The error says "A generic error has occurred." and shows "500 - Request failed with status code 500" under the Details section.

The error occurs when trying to add a user for multiple tenants. The tenant access check does not show any issues.
No other actions in CIPP are failing, and other user related actions (viewing, editing) work without problems.

Troubleshooting steps that have been done:

Frontend and backend are both on the latest version (3.0.0)
Permission check has been run after upgrading to v3, additional permissions were added to the SAM app registration, the permission check does not return any issues
Cleared all CIPP cache
Restarted the web and API app service instances
Tested by multiple CIPP users, all get the same error
Tested with multiple tenants, all get the same error
Tenants pass the tenant access check
Nothing relevant visible in the CIPP logs

Is there any detailed error logging available to help diagnose further?

Originally created by @clownwilleatme on GitHub (Feb 13, 2023). Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/1375 We have upgraded to CIPP v3 a few days ago and are now getting an error when navigating to the Add User page. The error says "A generic error has occurred." and shows "500 - Request failed with status code 500" under the Details section. The error occurs when trying to add a user for multiple tenants. The tenant access check does not show any issues. No other actions in CIPP are failing, and other user related actions (viewing, editing) work without problems. Troubleshooting steps that have been done: - Frontend and backend are both on the latest version (3.0.0) - Permission check has been run after upgrading to v3, additional permissions were added to the SAM app registration, the permission check does not return any issues - Cleared all CIPP cache - Restarted the web and API app service instances - Tested by multiple CIPP users, all get the same error - Tested with multiple tenants, all get the same error - Tenants pass the tenant access check - Nothing relevant visible in the CIPP logs Is there any detailed error logging available to help diagnose further?

kerem closed this issue

2026-03-02 12:44:58 +03:00

kerem commented

2026-03-02 12:44:59 +03:00

Author

Owner

@KelvinTegelaar commented on GitHub (Feb 15, 2023):

Temporary issue, does not break usage, just annoying. :) fixed in next release

@KelvinTegelaar commented on GitHub (Feb 15, 2023): Temporary issue, does not break usage, just annoying. :) fixed in next release

No milestone

No project

No assignees

1 participant

Notifications

Due date

The due date is invalid or out of range. Please use the format "yyyy-mm-dd".

No due date set.

Dependencies

No dependencies set.

Reference

starred/CIPP#756

No description provided.

Rows
Columns