[GH-ISSUE #116] Feature Request: Queue Actions from CloudRadial/webhook #72

New issue

Closed

opened 2026-03-02 12:03:37 +03:00 by kerem · 1 comment

kerem commented

2026-03-02 12:03:37 +03:00

Owner

Originally created by @scubes13 on GitHub (Oct 25, 2021).
Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/116

When using a portal such as CloudRadial, allow a webhook associated with a Service Request/Service Ticket connected to a queue-able action. Display a list of these queued actions for an MSP technician to execute/approve.

Queued Actions could be predesigned. For example, you could go through a wizard to select the type of queued action you want to generate (new user, remove user, etc.). Once you created the queued action, you would be given a webhook URL specific to the queued action to plug into your portal/tool.

Example:
A client goes to CloudRadial and submits a request for onboarding a new employee.
Upon submission, a ticket is generated in the MSP's PSA and a preconfigured action is queued within CIPP.
The technician that is assigned the ticket visits the CIPP site.
From a list of queued actions, they select the one for their ticket.
They review the action to verify the details for accuracy. They make any adjustments and submit the action to be processed.

Thought - You could also create a "Pod" for a PSA so that the technician could directly interact with the Queued Action that would be listed on the Ticket detail screen.

Originally created by @scubes13 on GitHub (Oct 25, 2021). Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/116 When using a portal such as CloudRadial, allow a webhook associated with a Service Request/Service Ticket connected to a queue-able action. Display a list of these queued actions for an MSP technician to execute/approve. Queued Actions could be predesigned. For example, you could go through a wizard to select the type of queued action you want to generate (new user, remove user, etc.). Once you created the queued action, you would be given a webhook URL specific to the queued action to plug into your portal/tool. Example: A client goes to CloudRadial and submits a request for onboarding a new employee. Upon submission, a ticket is generated in the MSP's PSA and a preconfigured action is queued within CIPP. The technician that is assigned the ticket visits the CIPP site. From a list of queued actions, they select the one for their ticket. They review the action to verify the details for accuracy. They make any adjustments and submit the action to be processed. Thought - You could also create a "Pod" for a PSA so that the technician could directly interact with the Queued Action that would be listed on the Ticket detail screen.

kerem closed this issue

2026-03-02 12:03:37 +03:00

kerem commented

2026-03-02 12:03:38 +03:00

Author

Owner

@KelvinTegelaar commented on GitHub (Oct 25, 2021):

Out of scope. We will not integrate with any vendor directly until at least version 2.0. This is to prevent favoritism and doing the work for vendors that have lagged behind for free.

Do feel free to make a new FR when 2.0 gets released.

@KelvinTegelaar commented on GitHub (Oct 25, 2021): Out of scope. We will not integrate with any vendor directly until at least version 2.0. This is to prevent favoritism and doing the work for vendors that have lagged behind for free. Do feel free to make a new FR when 2.0 gets released.

kerem referenced this issue

2026-03-02 12:03:40 +03:00

[GH-ISSUE #124] Feature Request: Extend on user templates #72 #77

kerem referenced this issue

2026-03-02 12:03:42 +03:00

[GH-ISSUE #124] Feature Request: Extend on user templates #72 #77

No milestone

No project

No assignees

1 participant

Notifications

Due date

The due date is invalid or out of range. Please use the format "yyyy-mm-dd".

No due date set.

Dependencies

No dependencies set.

Reference

starred/CIPP#72

No description provided.

Rows
Columns