[GH-ISSUE #752] BUG: Some tenants are showing an error 500 status #380

New issue

Closed

opened 2026-03-02 12:41:47 +03:00 by kerem · 1 comment

kerem commented

2026-03-02 12:41:47 +03:00

Owner

Originally created by @robm82 on GitHub (Feb 15, 2022).
Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/752

Describe the bug
Some tenants are showing an Error 500 on some of the pages within CPP. E.g. IDENTITIY MANAGEMENT | Administration | Users

To Reproduce
Steps to reproduce the behavior:

Click on Users within IDENTITIY MANAGEMENT | Administration
Change the tenant to one that doesn't work
After a few seconds a pop up comes up as per the below screenshot. Request failed with status code 500

Expected behavior
Most other tenants display the list of users fine, which is the expected behaviour

Screenshots

Desktop (please complete the following information):

O/S: Windows 11
Browser: Edge 98.0.1108.43

Originally created by @robm82 on GitHub (Feb 15, 2022). Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/752 **Describe the bug** Some tenants are showing an Error 500 on some of the pages within CPP. E.g. IDENTITIY MANAGEMENT | Administration | Users **To Reproduce** Steps to reproduce the behavior: 1. Click on Users within IDENTITIY MANAGEMENT | Administration 2. Change the tenant to one that doesn't work 3. After a few seconds a pop up comes up as per the below screenshot. Request failed with status code 500 **Expected behavior** Most other tenants display the list of users fine, which is the expected behaviour **Screenshots** ![image](https://user-images.githubusercontent.com/47445676/154046840-c2f6ad79-7c54-432d-972e-2ed583c54d74.png) **Desktop (please complete the following information):** - O/S: Windows 11 - Browser: Edge 98.0.1108.43

kerem

2026-03-02 12:41:47 +03:00

closed this issue
added the
unconfirmed-by-user
label

kerem commented

2026-03-02 12:41:48 +03:00

Author

Owner

@KelvinTegelaar commented on GitHub (Feb 15, 2022):

Not a bug, your tokens are not working for those tenants. Perform access checks and check the documentation on https://cipp.app. You most likely have missed consents, conditional access policies, or have your SAM user as a guest in those tenants.

@KelvinTegelaar commented on GitHub (Feb 15, 2022): Not a bug, your tokens are not working for those tenants. Perform access checks and check the documentation on https://cipp.app. You most likely have missed consents, conditional access policies, or have your SAM user as a guest in those tenants.

No milestone

No project

No assignees

1 participant

Notifications

Due date

The due date is invalid or out of range. Please use the format "yyyy-mm-dd".

No due date set.

Dependencies

No dependencies set.

Reference

starred/CIPP#380

No description provided.

Rows
Columns