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[GH-ISSUE #5069] [Bug]: #2414

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opened 2026-03-02 13:52:07 +03:00 by kerem · 3 comments

kerem commented

2026-03-02 13:52:07 +03:00

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Originally created by @tldharold on GitHub (Dec 8, 2025).
Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/5069

Required confirmations before submitting

I can reproduce this issue on the latest released versions of both CIPP and CIPP-API.
I have searched existing issues (both open and closed) to avoid duplicates.
I am not requesting general support; this is an actual bug report.

Issue Description

Go to Identity Management > Reports > MFA Report
Select specific tenants (in our case it is Movement School, BridgePrep Academy Charter School, Gestalt Community School and others)
Report will spin for several minutes, then will finally output "Error Loading data: Backend call failure"

Not sure specifically what causes this, report seems to work for most tenants but for a few specific ones it will just not complete, not sure if it is due to the size of the tenants or some other factor. Waiting and trying to run the report later doesn't seem to make a difference either.

Environment Type

Front End Version

v8.7.2

Back End Version

v8.7.2

Relevant Logs / Stack Trace

Originally created by @tldharold on GitHub (Dec 8, 2025). Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/5069 ### Required confirmations before submitting - [x] **I can reproduce this issue on the latest released versions** of both CIPP and CIPP-API. - [x] **I have searched existing issues** (both open and closed) to avoid duplicates. - [x] I am **not** requesting general support; this is an actual bug report. ### Issue Description 1. Go to Identity Management > Reports > MFA Report 2. Select specific tenants (in our case it is Movement School, BridgePrep Academy Charter School, Gestalt Community School and others) 3. Report will spin for several minutes, then will finally output "Error Loading data: Backend call failure" <img width="287" height="136" alt="Image" src="https://github.com/user-attachments/assets/5715a072-4cd9-4777-b8f7-6c7e7933e5cc" /> Not sure specifically what causes this, report seems to work for most tenants but for a few specific ones it will just not complete, not sure if it is due to the size of the tenants or some other factor. Waiting and trying to run the report later doesn't seem to make a difference either. ### Environment Type Sponsored (paying) user ### Front End Version v8.7.2 ### Back End Version v8.7.2 ### Relevant Logs / Stack Trace ```plaintext ```

kerem

2026-03-02 13:52:07 +03:00

closed this issue
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kerem commented

2026-03-02 13:52:08 +03:00

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@github-actions[bot] commented on GitHub (Dec 8, 2025):

Thank you for reporting a potential bug. If you would like to work on this bug, please comment:

I would like to work on this please!

Thank you for helping us maintain the project!

@github-actions[bot] commented on GitHub (Dec 8, 2025): Thank you for reporting a potential bug. If you would like to work on this bug, please comment: > I would like to work on this please! Thank you for helping us maintain the project!

kerem commented

2026-03-02 13:52:08 +03:00

Author

Owner

@KelvinTegelaar commented on GitHub (Dec 8, 2025):

!support

@KelvinTegelaar commented on GitHub (Dec 8, 2025): !support

kerem commented

2026-03-02 13:52:08 +03:00

Author

Owner

@github-actions[bot] commented on GitHub (Dec 8, 2025):

Hello,

Thank you for reaching out! This report has been classified as a support request rather than a bug or feature request. To keep our development process focused, support requests are limited to paying users. This policy allows us to prioritize resources for those actively supporting CIPP, helping us maintain high-quality development and support.

Sponsors can contact our helpdesk directly via email for assistance with any issues or questions. For non-sponsor support, please refer to our documentation and community discussions—many questions have been answered there.

Did you get this notification in error? Reply with a screenshot of your sponsorship payment, and we’ll gladly reopen the request.

Thank you for your understanding,
The CIPP Team

@github-actions[bot] commented on GitHub (Dec 8, 2025): Hello, Thank you for reaching out! This report has been classified as a **support request** rather than a bug or feature request. To keep our development process focused, support requests are limited to paying users. This policy allows us to prioritize resources for those actively supporting CIPP, helping us maintain high-quality development and support. Sponsors can contact our helpdesk directly via email for assistance with any issues or questions. For non-sponsor support, please refer to our documentation and community discussions—many questions have been answered there. **Did you get this notification in error?** Reply with a screenshot of your sponsorship payment, and we’ll gladly reopen the request. _Thank you for your understanding,_ **The CIPP Team**

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starred/CIPP#2414

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