[GH-ISSUE #5043] [Bug]: Restore Backup function isn't possible on Configuration Backup field #2394

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opened 2026-03-02 13:51:57 +03:00 by kerem · 12 comments
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Originally created by @mehmetmakina on GitHub (Dec 3, 2025).
Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/5043

Required confirmations before submitting

  • I can reproduce this issue on the latest released versions of both CIPP and CIPP-API.
  • I have searched existing issues (both open and closed) to avoid duplicates.
  • I am not requesting general support; this is an actual bug report.

Issue Description

When we set a backup job on configuration job. We have the job set and executed successfully. Nevertheless, when we want to restore tenant config from backup, we have no button or field the let us to start the job.

Environment Type

Non-sponsored user

Front End Version

8.7.2

Back End Version

8.7.2

Relevant Logs / Stack Trace


Originally created by @mehmetmakina on GitHub (Dec 3, 2025). Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/5043 ### Required confirmations before submitting - [x] **I can reproduce this issue on the latest released versions** of both CIPP and CIPP-API. - [x] **I have searched existing issues** (both open and closed) to avoid duplicates. - [x] I am **not** requesting general support; this is an actual bug report. ### Issue Description When we set a backup job on configuration job. We have the job set and executed successfully. Nevertheless, when we want to restore tenant config from backup, we have no button or field the let us to start the job. ### Environment Type Non-sponsored user ### Front End Version 8.7.2 ### Back End Version 8.7.2 ### Relevant Logs / Stack Trace ```plaintext ```
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@github-actions[bot] commented on GitHub (Dec 3, 2025):

Thank you for reporting a potential bug. If you would like to work on this bug, please comment:

I would like to work on this please!

Thank you for helping us maintain the project!

<!-- gh-comment-id:3606035912 --> @github-actions[bot] commented on GitHub (Dec 3, 2025): Thank you for reporting a potential bug. If you would like to work on this bug, please comment: > I would like to work on this please! Thank you for helping us maintain the project!
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@EricVanAken commented on GitHub (Dec 3, 2025):

Same issue!
I would like to migrate to hosted so i need the backup option.

<!-- gh-comment-id:3607438803 --> @EricVanAken commented on GitHub (Dec 3, 2025): Same issue! I would like to migrate to hosted so i need the backup option.
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@EricVanAken commented on GitHub (Dec 5, 2025):

I got responce from support to delete the CippBackup table from the storage account and make a new backup.
This worked for me @mehmetmakina

<!-- gh-comment-id:3617524908 --> @EricVanAken commented on GitHub (Dec 5, 2025): I got responce from support to delete the CippBackup table from the storage account and make a new backup. This worked for me @mehmetmakina
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@mehmetmakina commented on GitHub (Dec 8, 2025):

Hello @EricVanAken , thanks for sharing the information. I will test that

<!-- gh-comment-id:3627043382 --> @mehmetmakina commented on GitHub (Dec 8, 2025): Hello @EricVanAken , thanks for sharing the information. I will test that
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@mehmetmakina commented on GitHub (Dec 8, 2025):

Should I create the CippBackup table manually on the storage account ? Or it's created automatically ? @EricVanAken

<!-- gh-comment-id:3627109407 --> @mehmetmakina commented on GitHub (Dec 8, 2025): Should I create the CippBackup table manually on the storage account ? Or it's created automatically ? @EricVanAken
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@EricVanAken commented on GitHub (Dec 8, 2025):

Should I create the CippBackup table manually on the storage account ? Or it's created automatically ? @EricVanAken

I didn't recreate it. When i started a new backup, is was available again in the table storage.

<!-- gh-comment-id:3627146341 --> @EricVanAken commented on GitHub (Dec 8, 2025): > Should I create the CippBackup table manually on the storage account ? Or it's created automatically ? [@EricVanAken](https://github.com/EricVanAken) I didn't recreate it. When i started a new backup, is was available again in the table storage.
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@mehmetmakina commented on GitHub (Dec 8, 2025):

Ok could you please tell me step by step what you did because I remove the table, starded the job for one tenant but nothing changed. And how looks like the restore function ? @EricVanAken

I have this view :

Image
<!-- gh-comment-id:3627156199 --> @mehmetmakina commented on GitHub (Dec 8, 2025): Ok could you please tell me step by step what you did because I remove the table, starded the job for one tenant but nothing changed. And how looks like the restore function ? @EricVanAken I have this view : <img width="1148" height="693" alt="Image" src="https://github.com/user-attachments/assets/96e83b35-734c-435e-b150-1287ce305e50" />
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@EricVanAken commented on GitHub (Dec 8, 2025):

@mehmetmakina

What I did is open my Azure table storage account and deleted the CippBackup table
Opend Cipp > Application Settings > Backup > Manage backup button.

Run new backup

Image

I just received the official option from support.

`To download the backups, you'll need to navigate to CIPP > Advanced > Table Maintenance. Then search for CIPP Backups and delete the table.

Then navigate to the backup section in the User Interface and test creating a backup.
`

<!-- gh-comment-id:3628208164 --> @EricVanAken commented on GitHub (Dec 8, 2025): @mehmetmakina What I did is open my Azure table storage account and deleted the CippBackup table Opend Cipp > Application Settings > Backup > Manage backup button. Run new backup <img width="1057" height="671" alt="Image" src="https://github.com/user-attachments/assets/7b9775ef-d15a-4d01-b22d-b01de88f8331" /> I just received the official option from support. `To download the backups, you'll need to navigate to CIPP > Advanced > Table Maintenance. Then search for CIPP Backups and delete the table. Then navigate to the backup section in the User Interface and test creating a backup. `
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@mehmetmakina commented on GitHub (Dec 8, 2025):

@EricVanAken ok thank you for your support ! When we talk about backup you mean Client tenant config backup right ? not the backup of the CIPP

<!-- gh-comment-id:3629089480 --> @mehmetmakina commented on GitHub (Dec 8, 2025): @EricVanAken ok thank you for your support ! When we talk about backup you mean Client tenant config backup right ? not the backup of the CIPP
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@EricVanAken commented on GitHub (Dec 8, 2025):

@mehmetmakina
No i'm talking about CIPP backup. See the screenshot above.
Are you sure you are on the latest release?

<!-- gh-comment-id:3629096765 --> @EricVanAken commented on GitHub (Dec 8, 2025): @mehmetmakina No i'm talking about CIPP backup. See the screenshot above. Are you sure you are on the latest release?
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@mehmetmakina commented on GitHub (Dec 8, 2025):

@EricVanAken yes I 'm on the latest release but we were talking about different backup. because you can backup tenant config on Tenant Administration > Manage Tenant > Configuration backup as you can see on screenchot. The backup you have showed is the global backup and not a specific tenant conf backup

Image
<!-- gh-comment-id:3629111262 --> @mehmetmakina commented on GitHub (Dec 8, 2025): @EricVanAken yes I 'm on the latest release but we were talking about different backup. because you can backup tenant config on Tenant Administration > Manage Tenant > Configuration backup as you can see on screenchot. The backup you have showed is the global backup and not a specific tenant conf backup <img width="1202" height="712" alt="Image" src="https://github.com/user-attachments/assets/7d26ae6a-975a-4d73-8e61-c67a00aa6c87" />
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@mehmetmakina commented on GitHub (Dec 8, 2025):

@EricVanAken get response the restore of tenant config from backup will be possible within the next release !

<!-- gh-comment-id:3629157452 --> @mehmetmakina commented on GitHub (Dec 8, 2025): @EricVanAken get response the restore of tenant config from backup will be possible within the next release !
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starred/CIPP#2394
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