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[GH-ISSUE #4742] [Bug]: Issue with CIPP Portal – Page Not Supported and Slow Performance #2210

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opened 2026-03-02 13:50:29 +03:00 by kerem · 4 comments

kerem commented

2026-03-02 13:50:29 +03:00

Owner

Originally created by @R3Support on GitHub (Oct 1, 2025).
Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/4742

Required confirmations before submitting

I can reproduce this issue on the latest released versions of both CIPP and CIPP-API.
I have searched existing issues (both open and closed) to avoid duplicates.
I am not requesting general support; this is an actual bug report.

Issue Description

Hi Team,

I am facing an issue with the CIPP portal. When I try to log in, I see the following message: “NOT SUPPORTED – This page is not supported.”

I have attached a screenshot for your reference. Additionally, I have noticed that the portal is running very slowly.

Kindly check and assist in resolving this issue at the earliest.

Thank you,

Environment Type

Front End Version

v8.4.2

Back End Version

v8.4.2

Relevant Logs / Stack Trace

Originally created by @R3Support on GitHub (Oct 1, 2025). Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/4742 ### Required confirmations before submitting - [x] **I can reproduce this issue on the latest released versions** of both CIPP and CIPP-API. - [x] **I have searched existing issues** (both open and closed) to avoid duplicates. - [x] I am **not** requesting general support; this is an actual bug report. ### Issue Description Hi Team, I am facing an issue with the CIPP portal. When I try to log in, I see the following message: “NOT SUPPORTED – This page is not supported.” I have attached a screenshot for your reference. Additionally, I have noticed that the portal is running very slowly. Kindly check and assist in resolving this issue at the earliest. Thank you, <img width="1906" height="898" alt="Image" src="https://github.com/user-attachments/assets/1920c2ea-e8d1-422e-b966-e1024c856f16" /> ### Environment Type Sponsored (paying) user ### Front End Version v8.4.2 ### Back End Version v8.4.2 ### Relevant Logs / Stack Trace ```plaintext ```

kerem

2026-03-02 13:50:29 +03:00

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kerem commented

2026-03-02 13:50:30 +03:00

Author

Owner

@github-actions[bot] commented on GitHub (Oct 1, 2025):

Thank you for reporting a potential bug. If you would like to work on this bug, please comment:

I would like to work on this please!

Thank you for helping us maintain the project!

@github-actions[bot] commented on GitHub (Oct 1, 2025): Thank you for reporting a potential bug. If you would like to work on this bug, please comment: > I would like to work on this please! Thank you for helping us maintain the project!

kerem commented

2026-03-02 13:50:30 +03:00

Author

Owner

@KelvinTegelaar commented on GitHub (Oct 1, 2025):

!support

@KelvinTegelaar commented on GitHub (Oct 1, 2025): !support

kerem commented

2026-03-02 13:50:30 +03:00

Author

Owner

@github-actions[bot] commented on GitHub (Oct 1, 2025):

Hello,

Thank you for reaching out! This report has been classified as a support request rather than a bug or feature request. To keep our development process focused, support requests are limited to paying users. This policy allows us to prioritize resources for those actively supporting CIPP, helping us maintain high-quality development and support.

Sponsors can contact our helpdesk directly via email for assistance with any issues or questions. For non-sponsor support, please refer to our documentation and community discussions—many questions have been answered there.

Did you get this notification in error? Reply with a screenshot of your sponsorship payment, and we’ll gladly reopen the request.

Thank you for your understanding,
The CIPP Team

@github-actions[bot] commented on GitHub (Oct 1, 2025): Hello, Thank you for reaching out! This report has been classified as a **support request** rather than a bug or feature request. To keep our development process focused, support requests are limited to paying users. This policy allows us to prioritize resources for those actively supporting CIPP, helping us maintain high-quality development and support. Sponsors can contact our helpdesk directly via email for assistance with any issues or questions. For non-sponsor support, please refer to our documentation and community discussions—many questions have been answered there. **Did you get this notification in error?** Reply with a screenshot of your sponsorship payment, and we’ll gladly reopen the request. _Thank you for your understanding,_ **The CIPP Team**

kerem commented

2026-03-02 13:50:30 +03:00

Author

Owner

@R3Support commented on GitHub (Oct 2, 2025):

Hey team,

We are a paying customer. The system is unusable.

[cid:488e1d48-31a6-49d8-be09-23bd2e7eb540]

Manny

From: github-actions[bot] @.>
Sent: Wednesday, October 1, 2025 3:31 PM
To: KelvinTegelaar/CIPP @.>
Cc: Support @.>; Author @.>
Subject: Re: [KelvinTegelaar/CIPP] [Bug]: Issue with CIPP Portal – Page Not Supported and Slow Performance (Issue #4742)

[https://avatars.githubusercontent.com/in/15368?s=20&v=4]github-actions[bot] left a comment (KelvinTegelaar/CIPP#4742)https://github.com/KelvinTegelaar/CIPP/issues/4742#issuecomment-3357846138

Hello,

Thank you for reaching out! This report has been classified as a support request rather than a bug or feature request. To keep our development process focused, support requests are limited to paying users. This policy allows us to prioritize resources for those actively supporting CIPP, helping us maintain high-quality development and support.

Did you get this notification in error? Reply with a screenshot of your sponsorship payment, and we’ll gladly reopen the request.

Thank you for your understanding,
The CIPP Team

—
Reply to this email directly, view it on GitHubhttps://github.com/KelvinTegelaar/CIPP/issues/4742#issuecomment-3357846138, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BB6WS47KOCKNYP2WP63NMAD3VQT2LAVCNFSM6AAAAACIBG2LYCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTGNJXHA2DMMJTHA.
You are receiving this because you authored the thread.Message ID: @.***>

@R3Support commented on GitHub (Oct 2, 2025): Hey team, We are a paying customer. The system is unusable. [cid:488e1d48-31a6-49d8-be09-23bd2e7eb540] Manny Emmanuel Louis | CEO 12037148021 www.r3inc.com ***@***.*** Think Different, Think Smart, Think R3 Modern Workplace | 24 / 7 / 365 Support | Procurement | Projects | Resources | Security ________________________________ From: github-actions[bot] ***@***.***> Sent: Wednesday, October 1, 2025 3:31 PM To: KelvinTegelaar/CIPP ***@***.***> Cc: Support ***@***.***>; Author ***@***.***> Subject: Re: [KelvinTegelaar/CIPP] [Bug]: Issue with CIPP Portal – Page Not Supported and Slow Performance (Issue #4742) [https://avatars.githubusercontent.com/in/15368?s=20&v=4]github-actions[bot] left a comment (KelvinTegelaar/CIPP#4742)<https://github.com/KelvinTegelaar/CIPP/issues/4742#issuecomment-3357846138> Hello, Thank you for reaching out! This report has been classified as a support request rather than a bug or feature request. To keep our development process focused, support requests are limited to paying users. This policy allows us to prioritize resources for those actively supporting CIPP, helping us maintain high-quality development and support. Sponsors can contact our helpdesk directly via email for assistance with any issues or questions. For non-sponsor support, please refer to our documentation and community discussions—many questions have been answered there. Did you get this notification in error? Reply with a screenshot of your sponsorship payment, and we’ll gladly reopen the request. Thank you for your understanding, The CIPP Team — Reply to this email directly, view it on GitHub<https://github.com/KelvinTegelaar/CIPP/issues/4742#issuecomment-3357846138>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BB6WS47KOCKNYP2WP63NMAD3VQT2LAVCNFSM6AAAAACIBG2LYCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTGNJXHA2DMMJTHA>. You are receiving this because you authored the thread.Message ID: ***@***.***>

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starred/CIPP#2210

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