[GH-ISSUE #4225] [Bug]: Not all users are shown when selecting "Identity Management > Administration > Users" with "All Tenants" #1913

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opened 2026-03-02 13:48:07 +03:00 by kerem · 3 comments
Owner

Originally created by @jdejong-ntnt on GitHub (Jun 6, 2025).
Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/4225

Required confirmations before submitting

  • I can reproduce this issue on the latest released versions of both CIPP and CIPP-API.
  • I have searched existing issues (both open and closed) to avoid duplicates.
  • I am not requesting general support; this is an actual bug report.

Issue Description

  • Go to: Identity Management > Administration > Users
  • Select "All Tenants"
  • We only see 3 users, instead of 4 (two tenants, 1 with 1 user, 1 with 3 users)
  • My colleaugue does the same and also see only 3 users, but different users.

Environment Type

Sponsored (paying) user

Front End Version

8.02

Back End Version

8.02

Relevant Logs / Stack Trace


Originally created by @jdejong-ntnt on GitHub (Jun 6, 2025). Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/4225 ### Required confirmations before submitting - [x] **I can reproduce this issue on the latest released versions** of both CIPP and CIPP-API. - [x] **I have searched existing issues** (both open and closed) to avoid duplicates. - [x] I am **not** requesting general support; this is an actual bug report. ### Issue Description - Go to: Identity Management > Administration > Users - Select "All Tenants" - We only see 3 users, instead of 4 (two tenants, 1 with 1 user, 1 with 3 users) - My colleaugue does the same and also see only 3 users, but different users. ### Environment Type Sponsored (paying) user ### Front End Version 8.02 ### Back End Version 8.02 ### Relevant Logs / Stack Trace ```plaintext ```
Author
Owner

@github-actions[bot] commented on GitHub (Jun 6, 2025):

Thank you for reporting a potential bug. If you would like to work on this bug, please comment:

I would like to work on this please!

Thank you for helping us maintain the project!

<!-- gh-comment-id:2948671733 --> @github-actions[bot] commented on GitHub (Jun 6, 2025): Thank you for reporting a potential bug. If you would like to work on this bug, please comment: > I would like to work on this please! Thank you for helping us maintain the project!
Author
Owner

@KelvinTegelaar commented on GitHub (Jun 8, 2025):

!support

<!-- gh-comment-id:2953307078 --> @KelvinTegelaar commented on GitHub (Jun 8, 2025): !support
Author
Owner

@github-actions[bot] commented on GitHub (Jun 8, 2025):

Hello,

Thank you for reaching out! This report has been classified as a support request rather than a bug or feature request. To keep our development process focused, support requests are limited to paying users. This policy allows us to prioritize resources for those actively supporting CIPP, helping us maintain high-quality development and support.

Sponsors can contact our helpdesk directly via email for assistance with any issues or questions. For non-sponsor support, please refer to our documentation and community discussions—many questions have been answered there.

Did you get this notification in error? Reply with a screenshot of your sponsorship payment, and we’ll gladly reopen the request.

Thank you for your understanding,
The CIPP Team

<!-- gh-comment-id:2953307294 --> @github-actions[bot] commented on GitHub (Jun 8, 2025): Hello, Thank you for reaching out! This report has been classified as a **support request** rather than a bug or feature request. To keep our development process focused, support requests are limited to paying users. This policy allows us to prioritize resources for those actively supporting CIPP, helping us maintain high-quality development and support. Sponsors can contact our helpdesk directly via email for assistance with any issues or questions. For non-sponsor support, please refer to our documentation and community discussions—many questions have been answered there. **Did you get this notification in error?** Reply with a screenshot of your sponsorship payment, and we’ll gladly reopen the request. _Thank you for your understanding,_ **The CIPP Team**
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starred/CIPP#1913
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