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[GH-ISSUE #2939] Missing newer Microsoft Subscriptions #1459

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opened 2026-03-02 13:44:21 +03:00 by kerem · 4 comments

kerem commented

2026-03-02 13:44:21 +03:00

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Originally created by @5q-cipp on GitHub (Oct 11, 2024).
Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/2939

Description

CIPP does not have handling for newer SKUs within the "Users" report, showing which licenses are assigned to each user. For example, we have a user who has two newer SKUs: Microsoft Teams Enterprise, and Microsoft 365 E5 (no Teams), along with an older Microsoft Power Automate Free license. Viewing the API call results for the user reveals that it sees all three SKUs:

"assignedLicenses": [
  {
    "disabledPlans": [],
    "skuId": "f30db892-07e9-47e9-837c-80727f46fd3d"
  },
  {
    "disabledPlans": [],
    "skuId": "7e31c0d9-9551-471d-836f-32ee72be4a01"
  },
  {
    "disabledPlans": [],
    "skuId": "18a4bd3f-0b5b-4887-b04f-61dd0ee15f5e"
  }
]

However, in the "Users" list, only the older Power Automate license shows up, the other two are not reflected at all.

Environment data

Non-sponsored instance, currently patched, cleared all caches with no impact.

Originally created by @5q-cipp on GitHub (Oct 11, 2024). Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/2939 ### Description CIPP does not have handling for newer SKUs within the "Users" report, showing which licenses are assigned to each user. For example, we have a user who has two newer SKUs: Microsoft Teams Enterprise, and Microsoft 365 E5 (no Teams), along with an older Microsoft Power Automate Free license. Viewing the API call results for the user reveals that it sees all three SKUs: "assignedLicenses": [ { "disabledPlans": [], "skuId": "f30db892-07e9-47e9-837c-80727f46fd3d" }, { "disabledPlans": [], "skuId": "7e31c0d9-9551-471d-836f-32ee72be4a01" }, { "disabledPlans": [], "skuId": "18a4bd3f-0b5b-4887-b04f-61dd0ee15f5e" } ] However, in the "Users" list, only the older Power Automate license shows up, the other two are not reflected at all. ![image](https://github.com/user-attachments/assets/ba238a17-ed5f-429a-901a-8d40da5c659b) ### Environment data ```PowerShell Non-sponsored instance, currently patched, cleared all caches with no impact. ```

kerem

2026-03-02 13:44:21 +03:00

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kerem commented

2026-03-02 13:44:23 +03:00

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@github-actions[bot] commented on GitHub (Oct 11, 2024):

Thank you for creating a bug. Please make sure your bug is indeed a unique case by checking current and past issues, and reading the complete documentation at https://docs.cipp.app/
If your bug is a known documentation issue, it will be closed without notice by a contributor. To confirm that this is not a bug found in the documentation, please copy and paste the following comment: "I confirm that I have checked the documentation thoroughly and believe this to be an actual bug."

Without confirming, your report will be closed in 24 hours. If you'd like this bug to be assigned to you, please comment "I would like to work on this please!".

@github-actions[bot] commented on GitHub (Oct 11, 2024): Thank you for creating a bug. Please make sure your bug is indeed a unique case by checking current and past issues, and reading the complete documentation at https://docs.cipp.app/ If your bug is a known documentation issue, it will be closed without notice by a contributor. To confirm that this is not a bug found in the documentation, please copy and paste the following comment: "I confirm that I have checked the documentation thoroughly and believe this to be an actual bug." Without confirming, your report will be closed in 24 hours. If you'd like this bug to be assigned to you, please comment "I would like to work on this please!".

kerem commented

2026-03-02 13:44:23 +03:00

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@KelvinTegelaar commented on GitHub (Oct 11, 2024):

Not a bug, support issue. If you're a sponsor feel free to contact support.

@KelvinTegelaar commented on GitHub (Oct 11, 2024): Not a bug, support issue. If you're a sponsor feel free to contact support.

kerem commented

2026-03-02 13:44:23 +03:00

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Owner

@5q-cipp commented on GitHub (Oct 14, 2024):

Not a bug, support issue. If you're a sponsor feel free to contact support.

@KelvinTegelaar,

Can you please clarify this statement a bit? It is not displaying the subscription data properly when queried so what designates this as a sponsor issue versus a bug? The subscriptions for any client, sponsor or not would be the same and if the application is not displaying the data correctly, does that not constitute a bug?

Is this something which would be fixed in an upcoming release or no? Otherwise, the validity of the data is not trustworthy?

@5q-cipp commented on GitHub (Oct 14, 2024): > Not a bug, support issue. If you're a sponsor feel free to contact support. @KelvinTegelaar, Can you please clarify this statement a bit? It is not displaying the subscription data properly when queried so what designates this as a sponsor issue versus a bug? The subscriptions for any client, sponsor or not would be the same and if the application is not displaying the data correctly, does that not constitute a bug? Is this something which would be fixed in an upcoming release or no? Otherwise, the validity of the data is not trustworthy?

kerem commented

2026-03-02 13:44:23 +03:00

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Owner

@KelvinTegelaar commented on GitHub (Oct 14, 2024):

As I said, this isnt a bug but a support issue and has to do with permissions. If you're a sponsor you can contzct the helpdesk and they'll get you setup right.

@KelvinTegelaar commented on GitHub (Oct 14, 2024): As I said, this isnt a bug but a support issue and has to do with permissions. If you're a sponsor you can contzct the helpdesk and they'll get you setup right.

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starred/CIPP#1459

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