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[GH-ISSUE #2883] Identity Management \ Administration \ Users \ All Tenants now produces timeout #1421

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opened 2026-03-02 13:44:03 +03:00 by kerem · 4 comments

kerem commented

2026-03-02 13:44:03 +03:00

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Originally created by @bandicootlimited on GitHub (Sep 4, 2024).
Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/2883

Description

Select Identity Management \ Administration \ Users. Select All Tenants. After 3 minutes an error 'The Azure Function has taken too long to respond. Try selecting a different report or a single tenant instead 500 - Request failed with status code 500' appears.

The same report for All Tenants used to run OK in June July and August.

If I also reduce the tenants down to only two tenants by going to Settings \ CIPP \ Application Settings \ Tenants and setting all but two as Excluded. Return to Identity Management \ Administration \ Users. Select All Tenants I get the same error.

Environment data

Sponsored 
Front end version number: 6.4.0
Back end version number: 6.4.0
Tried Tenant Cache Clear: true
Tried Token Cache Clear: not sure. I have done 'Clear All Cache' if that helps?

Originally created by @bandicootlimited on GitHub (Sep 4, 2024). Original GitHub issue: https://github.com/KelvinTegelaar/CIPP/issues/2883 ### Description Select Identity Management \ Administration \ Users. Select All Tenants. After 3 minutes an error 'The Azure Function has taken too long to respond. Try selecting a different report or a single tenant instead 500 - Request failed with status code 500' appears. The same report for All Tenants used to run OK in June July and August. If I also reduce the tenants down to only two tenants by going to Settings \ CIPP \ Application Settings \ Tenants and setting all but two as Excluded. Return to Identity Management \ Administration \ Users. Select All Tenants I get the same error. ### Environment data ```PowerShell Sponsored Front end version number: 6.4.0 Back end version number: 6.4.0 Tried Tenant Cache Clear: true Tried Token Cache Clear: not sure. I have done 'Clear All Cache' if that helps? ```

kerem

2026-03-02 13:44:03 +03:00

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kerem commented

2026-03-02 13:44:04 +03:00

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@github-actions[bot] commented on GitHub (Sep 4, 2024):

Thank you for creating a bug. Please make sure your bug is indeed a unique case by checking current and past issues, and reading the complete documentation at https://docs.cipp.app/
If your bug is a known documentation issue, it will be closed without notice by a contributor. To confirm that this is not a bug found in the documentation, please copy and paste the following comment: "I confirm that I have checked the documentation thoroughly and believe this to be an actual bug."

Without confirming, your report will be closed in 24 hours. If you'd like this bug to be assigned to you, please comment "I would like to work on this please!".

@github-actions[bot] commented on GitHub (Sep 4, 2024): Thank you for creating a bug. Please make sure your bug is indeed a unique case by checking current and past issues, and reading the complete documentation at https://docs.cipp.app/ If your bug is a known documentation issue, it will be closed without notice by a contributor. To confirm that this is not a bug found in the documentation, please copy and paste the following comment: "I confirm that I have checked the documentation thoroughly and believe this to be an actual bug." Without confirming, your report will be closed in 24 hours. If you'd like this bug to be assigned to you, please comment "I would like to work on this please!".

kerem commented

2026-03-02 13:44:04 +03:00

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@bandicootlimited commented on GitHub (Sep 4, 2024):

I confirm that I have checked the documentation thoroughly and believe this to be an actual bug.

@bandicootlimited commented on GitHub (Sep 4, 2024): I confirm that I have checked the documentation thoroughly and believe this to be an actual bug.

kerem commented

2026-03-02 13:44:04 +03:00

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@bandicootlimited commented on GitHub (Sep 6, 2024):

It worked once Thursday morning. Other than that failed maybe 300 times on different computers different browsers, including setting to exclude all but two tenants. Times out after 3 minutes. Was working fine in August.

@bandicootlimited commented on GitHub (Sep 6, 2024): It worked once Thursday morning. Other than that failed maybe 300 times on different computers different browsers, including setting to exclude all but two tenants. Times out after 3 minutes. Was working fine in August.

kerem commented

2026-03-02 13:44:04 +03:00

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@KelvinTegelaar commented on GitHub (Sep 8, 2024):

This is a support issue, not a bug.

@KelvinTegelaar commented on GitHub (Sep 8, 2024): This is a support issue, not a bug.

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starred/CIPP#1421

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