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[GH-ISSUE #906] Boost Note is `Loading Data ...` and does not start #431

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opened 2026-03-03 00:21:06 +03:00 by kerem · 7 comments

kerem commented

2026-03-03 00:21:06 +03:00

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Originally created by @matthiasgomolka on GitHub (Apr 17, 2021).
Original GitHub issue: https://github.com/BoostIO/BoostNote-App/issues/906

Current behavior

When I try to start Boost Note I only see Loading Data ... and nothing else happens:

I started Boost Note from the terminal. You can see the console output in the screenshot as well. The '/opt/Boost Note/resources/app-update.yml' file mentioned in the console does in fact not exist.

I removed and reinstalled Boost Note but that did not change anything.

Expected behavior

I expect Boost Note to open.

Steps to reproduce

It happens every time I open Boost Note.

Environment

Desktop/Web

Boost Note.next version: 0.15.1
OS version and name: Elementary OS 5.1.7 Hera, based on Ubuntu 18.04.4 LTS

Originally created by @matthiasgomolka on GitHub (Apr 17, 2021). Original GitHub issue: https://github.com/BoostIO/BoostNote-App/issues/906 # Current behavior When I try to start Boost Note I only see **Loading Data ...** and nothing else happens: ![grafik](https://user-images.githubusercontent.com/6517388/115116666-1a9a5000-9f9b-11eb-81d9-2fe2028dac22.png) I started Boost Note from the terminal. You can see the console output in the screenshot as well. The `'/opt/Boost Note/resources/app-update.yml'` file mentioned in the console does in fact not exist. I removed and reinstalled Boost Note but that did not change anything. # Expected behavior I expect Boost Note to open. # Steps to reproduce It happens every time I open Boost Note. # Environment ## Desktop/Web - Boost Note.next version: 0.15.1 - OS version and name: Elementary OS 5.1.7 Hera, based on Ubuntu 18.04.4 LTS

kerem closed this issue

2026-03-03 00:21:07 +03:00

kerem commented

2026-03-03 00:21:07 +03:00

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@Komediruzecki commented on GitHub (Apr 17, 2021):

Hi, matthiasgomolka,

can you provide more info, as did it work before? Do you already have some storages and notes inside boost note?
This loading screen with error typically means, boost note found some corrupted data on disk and cannot load it.

Did you try loading boost note without a terminal?
Can you screenshot the console output for any errors?

@Komediruzecki commented on GitHub (Apr 17, 2021): Hi, matthiasgomolka, can you provide more info, as did it work before? Do you already have some storages and notes inside boost note? This loading screen with error typically means, boost note found some corrupted data on disk and cannot load it. Did you try loading boost note without a terminal? Can you screenshot the console output for any errors?

kerem commented

2026-03-03 00:21:07 +03:00

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@matthiasgomolka commented on GitHub (Apr 17, 2021):

can you provide more info, as did it work before?

Yes, it did work until about 1 or 2 weeks ago. I already tried installing older versions, but without success.

Do you already have some storages and notes inside boost note?

Yes, I created a handful of notes.

Did you try loading boost note without a terminal?

Yes, the behavior is the same.

Can you screenshot the console output for any errors?

You mean something different than the console output in the screenshot above (in the background)? If so, can you specify?

@matthiasgomolka commented on GitHub (Apr 17, 2021): > can you provide more info, as did it work before? Yes, it did work until about 1 or 2 weeks ago. I already tried installing older versions, but without success. > Do you already have some storages and notes inside boost note? Yes, I created a handful of notes. > Did you try loading boost note without a terminal? Yes, the behavior is the same. > Can you screenshot the console output for any errors? You mean something different than the console output in the screenshot above (in the background)? If so, can you specify?

kerem commented

2026-03-03 00:21:07 +03:00

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@Komediruzecki commented on GitHub (Apr 17, 2021):

For the last point, yes the same screenshot but open tab 'console' not tab 'elements' which is shown.

I see, so it might be a problem if you accidentally added some corrupted data inside the boost note.
Can you see this issues and see if it fits your problem:
https://github.com/BoostIO/BoostNote.next/issues/874,
https://github.com/BoostIO/BoostNote.next/issues/651,
https://github.com/BoostIO/BoostNote.next/issues/708,

Also, what kind of storage were you using, this is most likely due to file system note storage.

Please contact me on our slack if you want this resolved faster.

@Komediruzecki commented on GitHub (Apr 17, 2021): For the last point, yes the same screenshot but open tab 'console' not tab 'elements' which is shown. I see, so it might be a problem if you accidentally added some corrupted data inside the boost note. Can you see this issues and see if it fits your problem: https://github.com/BoostIO/BoostNote.next/issues/874, https://github.com/BoostIO/BoostNote.next/issues/651, https://github.com/BoostIO/BoostNote.next/issues/708, Also, what kind of storage were you using, this is most likely due to file system note storage. Please contact me on our slack if you want this resolved faster.

kerem commented

2026-03-03 00:21:07 +03:00

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@matthiasgomolka commented on GitHub (Apr 18, 2021):

For the last point, yes the same screenshot but open tab 'console' not tab 'elements' which is shown.

I understand. Here's the console output:

Can you see this issues and see if it fits your problem:
#874,
#651,
#708,

I don't think so. I deleted the complete /home/matthias/Dokumente/BoostNote directory and restarted Boost Note. The folder was recreated, but Boost Note still does not start.

Also, what kind of storage were you using, this is most likely due to file system note storage.

I use the local storage.

I'm not on slack, so I'll stay here on GitHub, but thanks for offering.

@matthiasgomolka commented on GitHub (Apr 18, 2021): > For the last point, yes the same screenshot but open tab 'console' not tab 'elements' which is shown. I understand. Here's the console output: ![grafik](https://user-images.githubusercontent.com/6517388/115147120-bee2cc00-a059-11eb-9b63-19a88a596f2c.png) > Can you see this issues and see if it fits your problem: #874, #651, #708, I don't think so. I deleted the complete `/home/matthias/Dokumente/BoostNote` directory and restarted Boost Note. The folder was recreated, but Boost Note still does not start. > Also, what kind of storage were you using, this is most likely due to file system note storage. I use the local storage. I'm not on slack, so I'll stay here on GitHub, but thanks for offering.

kerem commented

2026-03-03 00:21:08 +03:00

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@Komediruzecki commented on GitHub (Apr 18, 2021):

Umm, were there multiple storages?

Did you backup your data before deleting the Boost Note folder?

Can you send the whole console log i.e. upload the TXT file with it here? You can do this by right-clicking on messages and select save as then save it and upload it.

It definitely seems strange, you could try clearing cache/cookies. Just to be clear you were using local storage and not file system storage? those two are different:

Local storage uses PouchDB storage and stores your data in the browser directly (application local storage), the data is still on your disk but not at that location in the documents you wrote.

If you are using file system storage, then deleting that folder location should work nicely.
The file system storage uses a folder to store all your note data.

If you had multiple storages, and one of them is local storage, this could be a problem, since few releases ago legacy cloud storage alongside local storage were deprecated, in that case, I suppose you could try installing previous versions until you find the one which is loading correctly (0.14, 0.13, 0.12 even). When your data is loaded, please convert the local storage or legacy cloud storage to file system storage (choose a different location), and then try loading it in the newest version.

Are we for sure looking at boost note version update, we also have a legacy boost note application that stores the data a bit differently, and if you were in legacy boost note and tried to load it "as is" in boost note next, then this won't work, I suppose this is not the case, but I want to rule out everything? For this case, can you screenshot what boost note re-created in that documents folder? (contents of folder i.e. structure is enough).

For the terminal opening, it could have broken something so if your data is securely backed up, I suppose you could do a clean reinstall i.e. not just deinstall the boost note, but also delete all of its app data (which resides at your local OS application data directory), this way we can be sure clean install is also not working. Let me know if you decide to do this so I can assist you further if you have any questions.

@Komediruzecki commented on GitHub (Apr 18, 2021): Umm, were there multiple storages? Did you backup your data before deleting the Boost Note folder? Can you send the whole console log i.e. upload the TXT file with it here? You can do this by right-clicking on messages and select save as then save it and upload it. It definitely seems strange, you could try clearing cache/cookies. Just to be clear you were using local storage and not file system storage? those two are different: Local storage uses PouchDB storage and stores your data in the browser directly (application local storage), the data is still on your disk but not at that location in the documents you wrote. If you are using file system storage, then deleting that folder location should work nicely. The file system storage uses a folder to store all your note data. If you had multiple storages, and one of them is local storage, this could be a problem, since few releases ago legacy cloud storage alongside local storage were deprecated, in that case, I suppose you could try installing previous versions until you find the one which is loading correctly (0.14, 0.13, 0.12 even). When your data is loaded, please convert the local storage or legacy cloud storage to file system storage (choose a different location), and then try loading it in the newest version. Are we for sure looking at boost note version update, we also have a legacy boost note application that stores the data a bit differently, and if you were in legacy boost note and tried to load it "as is" in boost note next, then this won't work, I suppose this is not the case, but I want to rule out everything? For this case, can you screenshot what boost note re-created in that documents folder? (contents of folder i.e. structure is enough). For the terminal opening, it could have broken something so if your data is securely backed up, I suppose you could do a clean reinstall i.e. not just deinstall the boost note, but also delete all of its app data (which resides at your local OS application data directory), this way we can be sure clean install is also not working. Let me know if you decide to do this so I can assist you further if you have any questions.

kerem commented

2026-03-03 00:21:08 +03:00

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@matthiasgomolka commented on GitHub (Apr 18, 2021):

Umm, were there multiple storages?

There was a notes directory with another notes directory in it. The structure was as follows:

.
├── attachments
├── boostnote.json
├── notes
│   ├── 5HfTBj0mN.json
│   ├── 5QqTRHyl0.json
│   ├── attachments
│   ├── boostnote.json
│   ├── NkaZ-cB7G.json
│   └── notes
│       └── cB5pWPavf.json
└── resources

Did you backup your data before deleting the Boost Note folder?

Yes. I removed everything from Boost Note I could find and reinstalled. Then I manually copied the notes from the json files into the App (and now use cloud storage).

From your explanations I used file system storage. As far as I understand, I only used this storage system.

So it's working again. Thanks for your efforts!

@matthiasgomolka commented on GitHub (Apr 18, 2021): > Umm, were there multiple storages? There was a `notes` directory with another `notes` directory in it. The structure was as follows: ``` . ├── attachments ├── boostnote.json ├── notes │ ├── 5HfTBj0mN.json │ ├── 5QqTRHyl0.json │ ├── attachments │ ├── boostnote.json │ ├── NkaZ-cB7G.json │ └── notes │ └── cB5pWPavf.json └── resources ``` > Did you backup your data before deleting the Boost Note folder? Yes. I removed everything from Boost Note I could find and reinstalled. Then I manually copied the notes from the `json` files into the App (and now use cloud storage). From your explanations I used file system storage. As far as I understand, I only used this storage system. So it's working again. Thanks for your efforts!

kerem commented

2026-03-03 00:21:08 +03:00

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Owner

@Komediruzecki commented on GitHub (Apr 19, 2021):

Great, yes, the structure should, unfortunately, be error-free, no multiple storage locations at one directory, no corrupted/invalid files (binaries etc.), we made some progress in loading such storages, but I guess loading storage within storage still doesn't work, I'll try to see what we can do in that regard!

Thanks for your patience.

@Komediruzecki commented on GitHub (Apr 19, 2021): Great, yes, the structure should, unfortunately, be error-free, no multiple storage locations at one directory, no corrupted/invalid files (binaries etc.), we made some progress in loading such storages, but I guess loading storage within storage still doesn't work, I'll try to see what we can do in that regard! Thanks for your patience.

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[GH-ISSUE #906] Boost Note is Loading Data ... and does not start #431

Current behavior

Expected behavior

Steps to reproduce

Environment

Desktop/Web

[GH-ISSUE #906] Boost Note is `Loading Data ...` and does not start #431