[GH-ISSUE #743] Subscription payment has been claimed twice. It seems to be not unsubscribed and not refunded. #386

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opened 2026-03-03 00:20:45 +03:00 by kerem · 2 comments

kerem commented

2026-03-03 00:20:45 +03:00

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Originally created by @broth59 on GitHub (Dec 25, 2020).
Original GitHub issue: https://github.com/BoostIO/BoostNote-App/issues/743

Subscription payment has been claimed twice. It seems to be not unsubscribed and not refunded.
Besides my membership is now free phase, not personal pro, so that I cannot request unsubscription via boostnote website.
You should get rid of my payment record directly through database or ask to van corp.

Originally posted by @broth59 in https://github.com/BoostIO/BoostNote.next/issues/683#issuecomment-749944097

Originally created by @broth59 on GitHub (Dec 25, 2020). Original GitHub issue: https://github.com/BoostIO/BoostNote-App/issues/743 Subscription payment has been claimed twice. It seems to be not unsubscribed and not refunded. Besides my membership is now free phase, not personal pro, so that I cannot request unsubscription via boostnote website. You should get rid of my payment record directly through database or ask to van corp. _Originally posted by @broth59 in https://github.com/BoostIO/BoostNote.next/issues/683#issuecomment-749944097_

kerem

2026-03-03 00:20:45 +03:00

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kerem commented

2026-03-03 00:20:47 +03:00

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@Flexo013 commented on GitHub (Dec 26, 2020):

I have contacted the right parties to deal with this issue. They will contact your shortly.

In case you haven't yet, I suggest you join the Boostnote Slack, as it will be faster to assist you there.

@Flexo013 commented on GitHub (Dec 26, 2020): I have contacted the right parties to deal with this issue. They will contact your shortly. In case you haven't yet, I suggest you join the [Boostnote Slack](https://join.slack.com/t/boostnote-group/shared_invite/zt-cun7pas3-WwkaezxHBB1lCbUHrwQLXw), as it will be faster to assist you there.

kerem commented

2026-03-03 00:20:47 +03:00

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@Rokt33r commented on GitHub (Dec 27, 2020):

Please ping me after unsubscribe. I'll try to refund your subscription too. - https://github.com/BoostIO/BoostNote.next/issues/683#issuecomment-731574715

@broth59 I didn't cancel your subscription at the time because I need your confirmation. Anyway, I've refunded both payments and cancel the subscription. The refund should take around 2 weeks.

@Rokt33r commented on GitHub (Dec 27, 2020): > Please ping me after unsubscribe. I'll try to refund your subscription too. - https://github.com/BoostIO/BoostNote.next/issues/683#issuecomment-731574715 @broth59 I didn't cancel your subscription at the time because I need your confirmation. Anyway, I've refunded both payments and cancel the subscription. The refund should take around 2 weeks.

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starred/BoostNote-App#386

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