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[GH-ISSUE #862] The application crashes and closes unexpectedly. #702
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Originally created by @abcylei on GitHub (Feb 14, 2025).
Original GitHub issue: https://github.com/1Remote/1Remote/issues/862
Originally assigned to: @VShawn on GitHub.
Describe the bug
The issue occurs when I double-click to enter the virtual machine on Windows 11. The application crashes immediately.
To Reproduce
Steps to reproduce the behavior:
Open the virtual machine application.
Double-click to enter the virtual machine.
The application crashes and closes unexpectedly.
Expected behavior
I expected the virtual machine to open without any issues and allow me to use it as intended.
Screenshots
N/A (You can include screenshots here if you have any relevant ones.)
Desktop (please complete the following information):
OS: Windows 11
@VShawn commented on GitHub (Feb 14, 2025):
it might be a compatibility issue, as I nor others have encountered this crashes.
It's hard to determine the cause of the error, so it would be nice if you could provide the crash logs from the Windows Event Viewer to identify which module is failing.
@abcylei commented on GitHub (Feb 14, 2025):
System
[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}
EventID 1000
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x8000000000000000
[ SystemTime] 2025-02-14T12:52:02.7274184Z
EventRecordID 18197
Correlation
[ ProcessID] 25280
[ ThreadID] 28412
Channel Application
Computer abcylei
[ UserID] S-1-5-21-3830003686-1017282246-3554277485-1001
EventData
AppName 1Remote.exe
AppVersion 1.0.1.41230
AppTimeStamp ccf6c5bb
ModuleName KERNELBASE.dll
ModuleVersion 10.0.22621.4880
ModuleTimeStamp 3c0e5d9a
ExceptionCode c06d007f
FaultingOffset 000000000005ffbc
ProcessId 0x544c
ProcessCreationTime 0x1db7edf3c5e08d2
AppPath C:\Program Files\WindowsApps\16536Shawn.V.Workshop.PRemoteM_1.0.98.0_neutral__c5279amkf5zgy\Ui\1Remote.exe
ModulePath C:\Windows\System32\KERNELBASE.dll
IntegratorReportId a8dc37a5-bf7f-4bac-83a2-8efa060e3389
PackageFullName 16536Shawn.V.Workshop.PRemoteM_1.0.98.0_neutral__c5279amkf5zgy
PackageRelativeAppId App
@abcylei commented on GitHub (Feb 14, 2025):
@VShawn I have two computers in this situation
@VShawn commented on GitHub (Feb 14, 2025):
oh can you try this version? https://github.com/1Remote/1Remote/releases/tag/1.1.0
@VShawn commented on GitHub (Feb 14, 2025):
and if 1.1.0 works, could you plz try the exe version of 1.1.1?
However, if version 1.1.0 doesn't work, I'll have to set up a virtual machine on Windows 11 to try to reproduce the bug myself 😥
@abcylei commented on GitHub (Feb 14, 2025):
I was able to use it on the day of installation, but starting from the next day, it crashes immediately. Both versions crash.-
System
Provider
[ Name] Windows Error Reporting
[ Guid] {0ead09bd-2157-539a-8d6d-c87f95b64d70}
EventID 1001
Version 0
Level 4
Task 0
Opcode 0
Keywords 0x8000000000000000
[ SystemTime] 2025-02-14T14:51:06.5090090Z
EventRecordID 18477
Correlation
[ ProcessID] 23708
[ ThreadID] 20796
Channel Application
Computer abcylei
[ UserID] S-1-5-18
EventData
Bucket 1328134263558687554
BucketType 4
EventName APPCRASH
Response 不可用
CabId 0
P1 1Remote.exe
P2 1.0.1.41230
P3 670d0000
P4 KERNELBASE.dll
P5 10.0.22621.4880
P6 3c0e5d9a
P7 c06d007f
P8 000000000005ffbc
P9
P10
AttachedFiles \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.eb9b8c5c-0a18-4cc5-a9eb-3e0695b254e5.tmp.mdmp \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0c024a39-5b70-47f6-b136-2dd3098ea9d4.tmp.WERInternalMetadata.xml \?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_1Remote.exe_893efa993658639a0993f673150e76ed7ba748_a906facd_cab_ae27caef-e356-41cb-af50-f83b66f70cc2\WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20241008_1_EC_0_inject.etl \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e9bce6bc-4cf0-42d2-b3fb-cea2a4c7e548.tmp.etl \?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_1Remote.exe_893efa993658639a0993f673150e76ed7ba748_a906facd_cab_ae27caef-e356-41cb-af50-f83b66f70cc2\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3d6b4e4a-0e2d-4f9f-b23d-43dbd585019c.tmp.etl \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f5f52627-b480-4aa3-ae7b-3de11c8658f8.tmp.csv \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a54af7b4-b2fc-49a7-8500-7bc6d5c20be6.tmp.txt \?\C:\Users\abcylei\AppData\Local\Temp\WER.fbff81bb-e106-4f1b-bb18-bc756addd023.tmp.appcompat.txt \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a1d38c4d-6f9d-447a-b685-05335dc7432d.tmp.xml
StorePath \?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_1Remote.exe_893efa993658639a0993f673150e76ed7ba748_a906facd_ae27caef-e356-41cb-af50-f83b66f70cc2
AnalysisSymbol
Rechecking 0
ReportId fe288a56-bc3c-41a1-bb40-2ea9c2197069
ReportStatus 268435456
HashedBucket e4ab5a200a044438926e7b137170cb42
CabGuid 0
@VShawn commented on GitHub (Feb 15, 2025):
I'm unable to locate the cause of the malfunction at the moment, so it might take long to fix the bug. I suggest you using a different RDP management tool for now, sorry for the bug.
Also, may I ask which virtual machine tool you are using?
@itagagaki commented on GitHub (Feb 15, 2025):
When starting different versions of 1Remote, make sure that no other version remains minimized in the system tray. Also make sure that "Run automatically at OS startup" is not checked when mixing different versions.
Sorry if this has already been confirmed.
@abcylei commented on GitHub (Feb 15, 2025):
The malfunction has disappeared, and the reason is unknown
@VShawn commented on GitHub (Feb 15, 2025):
😰
@VShawn commented on GitHub (Feb 19, 2025):
Closed until further progress is made.