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[GH-ISSUE #740] open another window crash #3523
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Originally created by @LiXiaYu on GitHub (Oct 28, 2024).
Original GitHub issue: https://github.com/1Remote/1Remote/issues/740
Originally assigned to: @VShawn on GitHub.
Describe the bug
Try to open another remote window will broken crash.
To Reproduce
Steps to reproduce the behavior:
Desktop (please complete the following information):
@VShawn commented on GitHub (Oct 28, 2024):
If possible, please upload the log when it crashed, thank you
@LiXiaYu commented on GitHub (Oct 28, 2024):
dump file is too big, where is log?
System
[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}
EventID 1000
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x8000000000000000
[ SystemTime] 2024-10-28T13:19:14.8570526Z
EventRecordID 4128
Correlation
[ ProcessID] 2388
[ ThreadID] 41416
Channel Application
Computer DESKTOP-4JPAEJ3
[ UserID] S-1-5-21-1886352710-630383063-799375896-1001
EventData
AppName 1Remote.exe
AppVersion 1.0.0.40905
AppTimeStamp cb34ceb0
ModuleName mstscax.dll
ModuleVersion 10.0.27729.1000
ModuleTimeStamp 46937feb
ExceptionCode c0000409
FaultingOffset 0000000000001d91
ProcessId 0x4198
ProcessCreationTime 0x1db293a720cd857
AppPath C:\Program Files\WindowsApps\16536Shawn.V.Workshop.PRemoteM_1.0.95.0_neutral__c5279amkf5zgy\Ui\1Remote.exe
ModulePath C:\WINDOWS\system32\mstscax.dll
IntegratorReportId 46c6c71f-b680-477b-8bea-b0526c53f08b
PackageFullName 16536Shawn.V.Workshop.PRemoteM_1.0.95.0_neutral__c5279amkf5zgy
PackageRelativeAppId App
@LiXiaYu commented on GitHub (Oct 28, 2024):
@VShawn commented on GitHub (Oct 31, 2024):
you can check here to find out where the log file located.
@LiXiaYu commented on GitHub (Oct 31, 2024):
No log file was generated
@VShawn commented on GitHub (Nov 1, 2024):
ohh.. since there is no log generated
From the crash details provided, it appears that the error is due to an INVALID_ARG error in mstscax.dll during a security check.
Since our mstscax.dll is generated on Win10, there may be an incompatibility issue on Win11 Insider Preview (I've test the app on Win11 23H2 22631.4317 and works). To help isolate whether this is a hardware compatibility or system-level issue, could you test the same setup on a non-Insider Windows 11?
@LiXiaYu commented on GitHub (Nov 1, 2024):
In my last Win11 version, 1Remote was working normally.
In fact, this issue only occurs when two RDPs are opened simultaneously through 1Remote. Whether to call mstscax.dll second time in 1Remote, there are some unexpected exceptions? Or could update a version that can output logs here?
@VShawn commented on GitHub (Nov 2, 2024):
Unfortunately, I’m not sure how to log this type of issue, as it seems to be occurring within the dynamic library itself, and I can only log events outside the library.
call mstscax.dll second timea second time should theoretically work, as it functions well on Win10 and Win11.It looks like I need to set up a
Win11 Insider Previewenvironment to test this further. This will take some time as I'll need to fully set up a virtual machine when I have sufficient time.@VShawn commented on GitHub (Nov 4, 2024):
same bug report in mRemoteNG, sounds like a bug of Win11 preview: https://github.com/mRemoteNG/mRemoteNG/issues/2647
@VShawn commented on GitHub (Nov 10, 2024):
It looks like this is a bug of Win11 27729:
Fixed an issue causing remote desktop connection (mstsc.exe) to crash in the previous flight.https://blogs.windows.com/windows-insider/2024/11/06/announcing-windows-11-insider-preview-build-27744-canary-channel/
@LiXiaYu commented on GitHub (Nov 13, 2024):
After testing, this update did not fix this bug...
@LiXiaYu commented on GitHub (Nov 22, 2024):
Fixed in 27754.1000